Latest News
GamCare Publishes its Trustee’s Annual Review for 2020/21

GamCare has published its Trustee’s Annual Review for 2020/21.
Against the backdrop of the pandemic, GamCare reached more people than ever, providing 24/7, year-round support to people affected by gambling harms, through to the National Gambling Helpline, and its online support services. Throughout the year, there has been a 9% increase in calls and chats, with 42,000 calls and chats answered. The number of actual treatment sessions and assessments increased by 14%.
In May, GamCare launched a new three-strategy, to drive its work through to 2024. This year has been an incredible period of change, growth, and of course, recent challenge, where GamCare has continued to expand, develop, learn and ultimately meet the needs of more people experiencing gambling-related harm.
Find out more about 2020/21 highlights below:
- Despite an initial decline in the volume of calls during the first lockdown, likely due to privacy issues in the home, and restricted physical access to services, GamCare subsequently received more calls than ever coming through to the National Gambling Helpline.
- GamCare saw a 9% increase in calls and chats, answering around 42,000 calls and chats throughout the year. The number of actual treatment sessions and assessments increased by 14%, to over 55,000 sessions provided.
- 95% of National Gambling Helpline users would recommend the Helpline to someone else and 100% of service users would recommend the treatment services to someone else.
- In treatment, contact was maintained with over 10,000 people receiving treatment.
- Nearly 15,000 professionals working with at-risk individuals received gambling awareness training (up 64% on the previous year).
- This year, 79% of service users successfully completed their treatment programmes.
- In October 2020, GamCare introduced the Young People Service, with a team of dedicated practitioners offering safe and effective support and treatment for 11 to 18-year olds across England, Scotland, Wales and Northern Ireland.
As GamCare reaches the final year of the three-year strategy, here are highlights from 2018/19 to 2020/21:
- Over the last three years, GamCare has supported over 100,000 people across the National Gambling Helpline, online, and treatment services.
- The number of people supported has increased by 10% every year.
- Over three years, 70% of service users successfully completed their treatment programmes.
- 27,000+ services users engaged in specialist treatment for gambling harm over the past three years.
- GamCare has worked with 35 gambling brands, across 13 businesses, who are working towards or have achieved the Safer Gambling Standard, an independent quality mark protecting people from experiencing gambling-related harm, by assessing gambling businesses.
Anna Hemmings, Chief Executive of GamCare, said: “Despite the challenges posed by the coronavirus pandemic, this year we have reached more people than ever. For those harmed by gambling, this was a particularly challenging year, in which the isolation, stress and money worries may have been amplified by the pandemic.
“We are proud of all our teams, who have shown great resilience throughout, and who have continued to demonstrate their passion and commitment to the work that we do. This meant GamCare was available 24/7, year-round, to offer support to people affected by gambling harms.
“Over the next three years, we want to continue to raise awareness of the impact of gambling harms and expand our services to make lasting and positive changes.”
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The Free Bet Wheel: Betting.bet Increases Player Engagement with New Gamification Tool

One of the UK’s leading betting aggregators, betting.bet, has introduced the Free Bet Wheel, a new free-to-play tool designed to increase user retention and interaction. Tied to the weekend’s Premier League football, this gamified feature offers users the opportunity to earn free bets and a weekly £100 cash reward.
At a time when most iGaming affiliates are focused on developing foreign markets such as Latin America and Africa, the function illustrates betting.bet’s ongoing commitment to the UK.
About the Free Bet Wheel
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Weekend Availability: The Free Bet Wheel runs every weekend, aligned with major Premier League and international football matches.
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Multiple Chances to Win: Players receive up to four spins to try their luck each weekend.
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Winning Free Bets: Match three free bet colours within five spins to win a free bet on the featured match.
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£100 Cash Jackpot: Land on the jackpot segment five times consecutively to win £100 in cash.
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Loyalty Rewards: Players also collect bCoins, Betting.bet’s exclusive loyalty currency, which can be redeemed for a range of prizes, vouchers and rewards.
Strengthening Operator Partnerships Through Enhanced User Experience
By launching the Free Bet Wheel, betting.bet is not only elevating the player experience but also delivering tangible benefits to its network of partner operators. The feature offers a new avenue to profile selected betting partners, direct qualified traffic to safe free bets and reinforce affiliate partnerships through increased user activity and conversions.
Steve Gummer, Director of Betting.bet, stated: “We at betting.bet are dedicated to developing products and experiences that not only interest players but also provide clear value to our partners. Designed to benefit our UK community in a fun, frictionless manner, the Free Bet Wheel also supports important weekend traffic and sportsbook conversions.”
Driving Retention Through Gamification
This launch is part of a broader strategic focus on gamification and loyalty at betting.bet, aligning user enjoyment with commercial objectives. As the UK version of the platform continues to grow, features like the Free Bet Wheel are designed to support player acquisition, maximise LTV and drive weekend re-engagement.
The Free Bet Wheel is now live at betting.bet and available to all UK users aged 18+,
The post The Free Bet Wheel: Betting.bet Increases Player Engagement with New Gamification Tool appeared first on European Gaming Industry News.
Latest News
GR8 Tech Powers Smarter Betting with New Match Trackers

GR8 Tech has unveiled a powerful new upgrade to its high-performance sportsbook platform: high-quality, real-time Match Trackers—designed to bring more action, insight, and excitement to players. Match Trackers are available across all of GR8 Tech’s sportsbook solutions, including iFrame and the Hyper Turnkey.
“We’re always looking for ways to elevate the player experience and give our partners a competitive edge,” said Denys Parkhomenko, CPO at GR8 Tech. “Match Trackers have smart features that drive engagement, boost retention, and power faster betting decisions in real-time.”
With broad coverage across football, basketball, tennis, hockey, volleyball, and handball, the trackers are live for pre-match analytics and in-game updates. Key features include:
- Detailed Stats: From xG in football to rebounds in basketball and aces in tennis, players get live and historical stats tailored to each sport.
- Key Moments & Summaries: Goals, assists, red cards, substitutions, and more delivered in real-time.
- Pitch Animation: A dynamic, visual alternative to video streaming, showing key moments as they unfold on the field.
- Lineups & Live Updates: Full team sheets, coaches, and live substitutions, so players are always in the know.
- Live Standings: Updated rankings and tournament tables across all supported sports.
By providing operators with the tools to deliver everything players need in one place, GR8 Tech enhances the sportsbook user experience, enabling more confident betting and driving longer player sessions.
The launch of Match Trackers marks another step in the company’s long-term strategy to deliver a best-in-class, sportsbook-driven platform and become the leading sportsbook provider by 2028. Coverage will soon expand to even more sports to meet operators’ needs.
The post GR8 Tech Powers Smarter Betting with New Match Trackers appeared first on European Gaming Industry News.
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Midnite creates free limited-edition beer for fans to enjoy at World Snooker Championship

Midnite is the new official UK betting and casino partner of the World Championship, Snooker’s greatest event, which will run from April 19 to May 5.
To celebrate the partnership, Midnite has created a FREE limited edition lager – with one free beer available per person – which will be served at a local pub throughout the tournament.
The one-off lager will be served at The Graduate, an iconic Sheffield pub a short walk from The Crucible, with fans able to enjoy a new beer on tap while the World Championship comes to the city.
Midnite has partnered with London-based brewery Drop Project to bring the concept to life. Drop Project creates the freshest, premium flavoursome beers with consistent high-quality results, and pushes creative boundaries and brews the beers that both inspire their passions for the industry and our lifestyles.
A Midnite spokesperson, commented: “We have worked with Drop Project to bring fans a Midnite lager that they can enjoy throughout the whole tournament. We wanted to create something tangible that snooker fans can enjoy throughout, and to have been able to create our own beer is something we’re pleased with.
“The World Snooker Championship brings real excitement to the city, and fans can head straight from The Crucible, to The Graduate and enjoy a pint or two of our specially brewed lager, just for the occasion.”
Midnite is providing the beer free of charge – one free drink per person of Midnite Lager Only and for ticket holders to the Snooker World Championship (18+). Redeem by showing your matchday ticket at The Graduate. While stock lasts.
The post Midnite creates free limited-edition beer for fans to enjoy at World Snooker Championship appeared first on European Gaming Industry News.
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