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Smartico Develops a Rockstar AI Predictive Tool for CRMs

Published

5 years ago

August 13, 2021

Wladimir P.

Reading Time: 3 minutes

Knowing me, knowing you … There’s nothing we can do …

Goes the famous ABBA song of the 1970s.

Ironically, this is exactly the conundrum that customer relationship management (CRM) executives face when they design and implement a marketing strategy. Especially those in the gaming and betting industry. They know who their customers are. They know their customers could punt big.

But they don’t know the most ideal time to send a simple email to their customers. Or they don’t know the best time to push a social media post.

Shortcomings of One-size-fits-all Strategy

Oftentimes, CRM executives resort to a one-size-fits-all strategy. Take the email campaign as an example. They push their mails over the night so that the job is done by the next day. That is one neat tick on the box of weekly tasks.

But does it get the job done? The job of making the customers read the mail and follow the call for action?

Well, a no has to be the answer here. Different customers have different reading habits and different routines. The mail, for example, may not reach them at the exact time when a user engages most on the internet.

How would a CRM executive know this? That’s why we are back again to the ABBA song of the seventies: Knowing me, knowing you … There’s nothing we can do.

But not quite so now. This is 2021. And there has to be a way.

Enter Smartico’s AI Model

Smartico’s new AI tool automatically customizes the communication schedule of each and every customer, based on the real-time data on the online habits of the customer.

If X is most active during the mornings for the last six months or so, and is most likely to make a bet on that time on Sunday, it is a no brainer that the CRM executive must push the mail and social media posts on Sunday mornings.

The new module of Smartico CRM does exactly this. The AI tool analyzes the real-time data on customer behavior and predicts the optimum timings for communication.

Let’s look briefly into how it is done.

How It Works

The Smartico AI model relies on machine learning. It can make accurate predictions from large data sets. It will be of great use in customer retention. The model predicts the best time of the day to send email communication to the customers.

The model uses the user data on the existing CRM. It predicts the best time for sending communications to the user. Communications can be

Emails
Push messages
Short messages
Social media posts

The next step is to define the best time. Is it mornings, evenings or later nights? Smartico’s model uses a 24-hour time frame.

The model analyzes the past activities of a customer in the CRM database to predict the best times. Customer activities can be any of the following:

Just being online – opening mails or seeing social media posts
Engaging with the message – reading mails, clicking links on messages or interacting with social media posts
Doing business – making deposit, posting a bet, or signing up

This is not a plug-and-play AI model. It needs active involvement of a CRM operator for best setup. Smartico offers a smooth interface that allows the operator to set up the tool. While it could take some hours to set up the campaign initially, the tool will provide results within much more quickly once perfected.

During the setup, the operator can perform any of the following tasks:

Finding optimum timings for communication – The tool will offer multiple optimum timings during the 24-hour period. Human intervention is required to identify the best timing among them.
For short term campaign – The model will predict the nearest best timing for sending a communication.
For long term campaign – The tool will offer a range of best timings over a week for scheduling a campaign.

Simplifying AI

Smartico’s team spent long hours to create a working AI model that could improve the CRM platform’s customer retention and conversion rate. The team tried and discarded several models, and tried again, found and improved the present prediction model. It has the proven capability to improve the conversion rates.

AI is going to change the way a CRM system works, especially for highly competitive segments like betting and gaming. It is here to stay. It’s like a sweeping wave. The smart way is to harness its power to improve your CRM and enhance customer retention.

The AI systems do not come often with a low entry point. It’s high-end engineering. Smartico’s AI model is perhaps the one with the lowest entry level. It simplifies the human tasks so much so that the user does not need to worry about the architecture or data processing. Just follow the interface and see the results.

Knowing all these things, this is the best you can do – for your CRM that is.

2026 FIFA World Cup

Betano Sends a Video Game Character into the Real World to Capture the Emotion of the World Cup

Published

40 minutes ago

June 5, 2026

Wladimir P.

betano-sends-a-video-game-character-into-the-real-world-to-capture-the-emotion-of-the-world-cup

Betano, Kaizen Gaming’s premium online betting and gaming brand, is turning to gaming culture to dramatize the emotional pull of football fandom in its latest international campaign for the 2026 FIFA World Cup. Created by Wieden+Kennedy São Paulo, the campaign follows a lonely video game NPC (Non-Playable Character) who escapes the artificial world of a football game to experience the intensity, unpredictability and collective emotion of a real World Cup. Set to a reimagined version of the song “Mr. Lonely,” the film positions football fandom as something too powerful to be simulated.

The work launches under the global platform “Believing Makes it Real” and will roll out across 14 countries in South America and Europe, supported by live activations and fan engagement initiatives tied to the tournament. The campaign will be 360° with dedicated adaptations per country and three main character adjustments tailored to the cultural idiosyncrasies of different regions.

“The FIFA World Cup is the ultimate anchor in global sports, and for a campaign spanning so many different markets, we wanted to match that ambition. Our brief was to articulate the raw, collective emotion of being a fan, a feeling so intense it transcends even the most advanced digital simulation. This film captures that powerful truth, reinforcing our global platform, ‘Believing Makes it Real,’ and positioning Betano at the heart of the sport’s most genuine and unpredictable moments,” said Pablo Puertas, Kaizen Gaming – Betano, Marketing Director.

“Our challenge was finding a fresh, globally resonant way to talk about the World Cup. The campaign starts in a cold, automated universe and follows the journey of an NPC discovering what happens when an entire world truly believes. It’s a contrast that turns football emotion into something impossible to program,” said Felipe Paiva and José Ferraz, Group Creative Directors at Wieden+Kennedy SP.

The campaign also reinforces Betano’s growing relationship with FIFA. The brand was recently named an Official Tournament Supporter of the FIFA World Cup 2026 for Europe and South America, following previous partnerships around the FIFA World Cup Qatar 2022 and the FIFA Club World Cup 2025.

The 2026 edition — hosted across the US, Mexico and Canada — will be the largest in FIFA history, featuring 48 national teams for the first time.

The post Betano Sends a Video Game Character into the Real World to Capture the Emotion of the World Cup appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

EGR B2B Awards 2026

EvenBet Gaming named Poker Supplier of the Year at the EGR B2B Awards 2026

Published

40 minutes ago

June 5, 2026

Wladimir P.

evenbet-gaming-named-poker-supplier-of-the-year-at-the-egr-b2b-awards-2026

Global poker vertical leader secures prestigious accolade in London, highlighting continuous technical innovation and strategic expansion.

4th June 2026 – EvenBet Gaming, a leading software provider of online poker and card game solutions, has been awarded Poker Supplier of the Year at the prestigious EGR B2B Awards 2026.

The ceremony, held last night at City Central at the HAC in London, brought together prominent stakeholders from across the global iGaming sector. Celebrating its 17th year, the EGR B2B Awards recognize the pioneering companies that power the wider gambling market, representing the ultimate benchmark of operational excellence, innovation, and customer service.

The Poker Supplier category specifically honors companies that deliver innovative, high-quality poker solutions, demonstrate strong product integration, maintain jurisdictional compliance, and consistently respond to the evolving needs of operators and players. EvenBet Gaming secured the prestigious accolade after outperforming a highly competitive shortlist of prominent industry peers. This landmark victory further solidifies EvenBet’s market leadership and follows a period of exceptional growth, technical evolution, and strategic global expansion.

Over the past 12 months, EvenBet has introduced strategic upgrades to its core infrastructure, designed specifically to lower operational overheads for casino-first and multi-vertical operators. The launch of high-performance formats — including One Click Poker and Spins Poker — dramatically simplified the player experience, allowing operators to seamlessly tap into network liquidity.

Dmitry Starostenkov, CEO at EvenBet Gaming, said: “Securing the Poker Supplier title at the EGR B2B Awards 2026 is a proud moment for EvenBet Gaming, validating over the decade of continuous technical innovation. We have always focused on eliminating operational complexity, making poker an accessible and highly profitable vertical for multi-brand operators. This recognition from industry leaders in London confirms that our product strategy aligns perfectly with modern iGaming demands.”

Media contact

For press enquiries, to schedule an interview, or to request product imagery, please contact EvenBet Gaming’s PR Manager directly at [email protected]

About EvenBet Gaming

EvenBet Gaming is a global iGaming software provider licensed and headquartered in Malta under an MGA B2B licence and holding a supplier licence from the Danish Gambling Authority (DGA). The company delivers a unified ecosystem for the gambling industry, combining its award-winning poker and card game software with a turnkey online casino platform and a high-performance game aggregator.

With over 20 years of experience in poker and iGaming infrastructure, EvenBet builds scalable, high-performance solutions and enables seamless integrations with third-party platforms, gaming content, and service providers.

With over 250 specialists across offices in Malta and Serbia, the company supports a wide range of operators – from Tier-1 international brands to emerging businesses seeking a structured and accessible entry into iGaming.

The reliability of EvenBet’s software is backed by ISO 27001 certification and rigorous testing from iTech Labs, BMM Labs, and GLI. Its industry leadership is confirmed by a long list of prestigious accolades, including European iGaming Awards (Poker Provider winner 2026), EGR B2B Awards (Poker Supplier winner 2024 and 2026), SBC Awards, SiGMA Europe Awards, Malta iGaming Excellence Awards, and EGR Europe Awards.

The post EvenBet Gaming named Poker Supplier of the Year at the EGR B2B Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

BETER

BETER secures Kentucky license, bringing Setka Cup and ESportsBattle to ninth US state

Published

40 minutes ago

June 5, 2026

Wladimir P.

beter-secures-kentucky-license,-bringing-setka-cup-and-esportsbattle-to-ninth-us-state

BETER has secured a license in Kentucky, expanding the availability of its Setka Cup table tennis and ESportsBattle betting content to a ninth US state. The approval was granted by the Kentucky Horse Racing and Gaming (KHRG), the state regulator.

The Kentucky approval adds to BETER’s existing US footprint in Florida, New Jersey, Colorado, Arizona, Indiana, Iowa, North Carolina, and Illinois. The license allows BETER to supply operators in Kentucky with live data and live streams from Setka Cup and ESportsBattle tournaments.

BETER said the content is already live for Kentucky bettors through bet365, which it described as a long-standing operator partner.

Chuck Robinson, CRO at BETER, said: “Kentucky is a state with a deep sporting heritage, and we’re excited to bring our exclusive Setka Cup and ESportsBattle content to operators and bettors there. Reaching nine US states is an important milestone that reflects the growing appetite for fast-betting content across the country.

“The US market is evolving rapidly, and players are increasingly seeking round-the-clock, high-quality betting experiences. BETER is built to meet that demand, and each new state we enter strengthens our position as the go-to provider of fast-betting content worldwide.”

Valeriia Tarchynska, Chief Legal Officer at BETER, added: “Receiving both approval and license is the result of sustained and meticulous regulatory and compliance work by our team. The US licensing landscape is uniquely complex, with each state operating under its own distinct framework, and we take great pride in meeting those requirements wherever we operate.

“With nine states now approved, the US continues to be a cornerstone of BETER’s global strategy. We are actively pursuing approvals in additional key states and remain fully committed to expanding our footprint across the country and beyond.”

The post BETER secures Kentucky license, bringing Setka Cup and ESportsBattle to ninth US state appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.