Latest News
Smartico Develops a Rockstar AI Predictive Tool for CRMs
Knowing me, knowing you … There’s nothing we can do …
Goes the famous ABBA song of the 1970s.
Ironically, this is exactly the conundrum that customer relationship management (CRM) executives face when they design and implement a marketing strategy. Especially those in the gaming and betting industry. They know who their customers are. They know their customers could punt big.
But they don’t know the most ideal time to send a simple email to their customers. Or they don’t know the best time to push a social media post.
Shortcomings of One-size-fits-all Strategy
Oftentimes, CRM executives resort to a one-size-fits-all strategy. Take the email campaign as an example. They push their mails over the night so that the job is done by the next day. That is one neat tick on the box of weekly tasks.
But does it get the job done? The job of making the customers read the mail and follow the call for action?
Well, a no has to be the answer here. Different customers have different reading habits and different routines. The mail, for example, may not reach them at the exact time when a user engages most on the internet.
How would a CRM executive know this? That’s why we are back again to the ABBA song of the seventies: Knowing me, knowing you … There’s nothing we can do.
But not quite so now. This is 2021. And there has to be a way.
Enter Smartico’s AI Model
Smartico’s new AI tool automatically customizes the communication schedule of each and every customer, based on the real-time data on the online habits of the customer.
If X is most active during the mornings for the last six months or so, and is most likely to make a bet on that time on Sunday, it is a no brainer that the CRM executive must push the mail and social media posts on Sunday mornings.
The new module of Smartico CRM does exactly this. The AI tool analyzes the real-time data on customer behavior and predicts the optimum timings for communication.
Let’s look briefly into how it is done.
How It Works
The Smartico AI model relies on machine learning. It can make accurate predictions from large data sets. It will be of great use in customer retention. The model predicts the best time of the day to send email communication to the customers.
The model uses the user data on the existing CRM. It predicts the best time for sending communications to the user. Communications can be
- Emails
- Push messages
- Short messages
- Social media posts
The next step is to define the best time. Is it mornings, evenings or later nights? Smartico’s model uses a 24-hour time frame.
The model analyzes the past activities of a customer in the CRM database to predict the best times. Customer activities can be any of the following:
- Just being online – opening mails or seeing social media posts
- Engaging with the message – reading mails, clicking links on messages or interacting with social media posts
- Doing business – making deposit, posting a bet, or signing up
This is not a plug-and-play AI model. It needs active involvement of a CRM operator for best setup. Smartico offers a smooth interface that allows the operator to set up the tool. While it could take some hours to set up the campaign initially, the tool will provide results within much more quickly once perfected.
During the setup, the operator can perform any of the following tasks:
- Finding optimum timings for communication – The tool will offer multiple optimum timings during the 24-hour period. Human intervention is required to identify the best timing among them.
- For short term campaign – The model will predict the nearest best timing for sending a communication.
- For long term campaign – The tool will offer a range of best timings over a week for scheduling a campaign.
Simplifying AI
Smartico’s team spent long hours to create a working AI model that could improve the CRM platform’s customer retention and conversion rate. The team tried and discarded several models, and tried again, found and improved the present prediction model. It has the proven capability to improve the conversion rates.
AI is going to change the way a CRM system works, especially for highly competitive segments like betting and gaming. It is here to stay. It’s like a sweeping wave. The smart way is to harness its power to improve your CRM and enhance customer retention.
The AI systems do not come often with a low entry point. It’s high-end engineering. Smartico’s AI model is perhaps the one with the lowest entry level. It simplifies the human tasks so much so that the user does not need to worry about the architecture or data processing. Just follow the interface and see the results.
Knowing all these things, this is the best you can do – for your CRM that is.
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Brazil
Z.ro anuncia aquisição da Paag em um movimento estratégico voltado à consolidação de mercado
Z.ro firma acordo com Paag em um negócio relevante que adiciona mais de 200 milhões de transações anuais à vertical de pagamentos da companhia.
O Z.ro Global Payments, que até abril operava como Z.ro Bank, anuncia a aquisição e incorporação da vertical de pagamentos da Paag, em um movimento estratégico voltado à consolidação de mercado e ao ganho de participação no setor de pagamentos digitais.
A integração será realizada por meio de um plano estruturado de migração, desenhado para assegurar continuidade operacional, com estabilidade e segurança para todos os clientes ao longo do processo.
Segundo Edisio Pereira Neto, presidente do Z.ro, a operação amplia de forma expressiva o volume processado pela empresa, que já supera 500 milhões de transações.
“A Paag tem forte presença em processamento de pagamentos, especialmente no mercado de jogos, com mais de 200 milhões de transações anuais que serão incorporadas ao nosso ecossistema, reforçando nossa liderança no setor”, afirma Edisio.
Como parte da operação, João Fraga, CEO da Paag, e Ricardo Vidal, CSO da empresa, passam a atuar também como sócios responsáveis pela vertical dedicada ao mercado de iGaming dentro da Z.ro Global Payments.
“A criação dessa frente específica reflete a relevância do segmento e da necessidade de criar soluções cada vez mais customizadas para este mercado.
Nossos dois novos sócios trazem um know-how essencial para liderar esta frente”, afirma o CEO da Z.ro Global Payments.
“Estou muito motivado em assumir esse novo desafio. Com a união das expertises, consolidamos a maior operação de pagamentos voltada ao mercado de jogos no Brasil.
Tenho a convicção de que essa integração nos levará ao maior market share do setor. Literalmente, zeramos o game”, declara Vidal.
Para a Paag, o movimento também marca um novo momento estratégico da companhia.
Após anos de atuação no mercado de pagamentos para operações digitais, a empresa passa a atuar como Paag Shield, focada no desenvolvimento de soluções de gestão de risco, compliance e prevenção à fraude, e Paag Engage, focada em inteligência operacional, aquisição e retenção. Ambas sem vínculo societário com a operação realizada ao lado do Z.ro Global Payments.
“Esse movimento marca uma nova fase para a Paag. Construímos uma operação sólida de Payments ao longo dos últimos anos e temos confiança de que os clientes continuarão sendo atendidos com excelência dentro da estrutura da Z.ro.
A partir de agora, concentramos ainda mais nossos esforços na evolução do Paag Shield e Paag Engage, com soluções voltadas à inteligência de risco, compliance e eficiência operacional”, explica Fraga.
Nova vertical dedicada ao segmento de jogos no Z.ro
“A criação dessa frente específica reflete a relevância do segmento e da necessidade de criar soluções cada vez mais customizadas para este mercado. Nossos dois novos sócios possuem amplo know-how para liderar esta frente”, explica Edísio.
“Atualmente, o segmento já responde por aproximadamente 25% da nossa receita. Com a nova estrutura, deverá subir para cerca de 35% já no primeiro ano”, afirma.
A iniciativa reforça a estratégia do Z.ro de segmentação de negócios, permitindo maior profundidade nas operações, otimização de negociações e desenvolvimento de soluções adaptadas às demandas específicas de cada mercado.
O Z.ro International, responsável por recolher pagamentos na América Latina e enviá-los para qualquer país do mundo, e o Z.ro Digital Assets, de pagamentos internacionais com criptoativos, são outras duas verticais lançadas no último ano.
Aquisição não concluída
Em 2025, o banco BS2 chegou a anunciar negociações para a aquisição da Paag, em um movimento que indicava o interesse da instituição em ampliar a atuação no processamento de pagamentos digitais para o mercado de jogos .
Na ocasião, a estrutura do acordo previa a entrada inicial com uma participação minoritária na empresa.
O plano também contemplava a possibilidade de aquisição total da Paag em um prazo de até três anos.
No entanto, apesar do anúncio e das tratativas iniciais, a negociação não foi concluída e não avançou para a efetivação da operação.
Mudança de nome
Recentemente, o antigo Z.ro Bank alterou seu nome para Z.ro Global Payments, refletindo a estratégia de internacionalização da companhia, iniciada em 2025.
A mudança consolida o posicionamento da empresa como provedora de infraestrutura global de pagamentos, com soluções inovadoras voltadas para serviços de processamento de pagamentos locais e transfronteiriços, além de Bank as a Service.
The post Z.ro anuncia aquisição da Paag em um movimento estratégico voltado à consolidação de mercado appeared first on Americas iGaming & Sports Betting News.
Las Vegas
Plaza Hotel & Casino books Bolero – The Show for June 20 one-night run
Latin music-and-dance production led by Las Vegas-based producer Adan Alejandro plays the Plaza showroom at 7:30 p.m.
Plaza Hotel & Casino will host Bolero – The Show for a one-night performance in its showroom on Saturday, June 20 at 7:30 p.m.
The production is billed as a Latin music-and-dance show featuring a live band, singers, and dancers, with influences including bolero, flamenco, salsa, tango, mambo, and other Latin rhythms.
Bolero – The Show is led by Las Vegas-based producer, singer, and songwriter Adan Alejandro. The Plaza said the show’s production team and performers have roots in the Latin entertainment community and experience performing in Las Vegas and other venues across the US and Latin America.
Tickets are now on sale for the June 20 performance.
The post Plaza Hotel & Casino books Bolero – The Show for June 20 one-night run appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Bolero – The Show performs for one night only at the Plaza Hotel & Casino, Saturday, June 20
The Plaza Hotel & Casino welcomes Bolero – The Show to its classic Vegas showroom for one night only, Saturday, June 20 at 7:30 p.m.
Bolero – The Show is a bohemian Latin musical blending Latin rhythm, passionate dance, and timeless love songs. Featuring a live band, singers, and dancers, the show creates an immersive and elegant experience inspired by bolero, flamenco, and Latin music.
Led by Las Vegas-based producer, singer, and songwriter Adan Alejandro, the production team and show performers have roots in the Latin entertainment community and many years of experience performing live music and entertainment events in Las Vegas and other venues across the United States and Latin America.
Bolero – The Show is designed as an immersive live entertainment experience that blends music, dance, and theatrical elements inspired by Afro-Caribbean and Latin American traditions. The production combines bolero, salsa, tango, flamenco, mambo, and other Latin rhythms in a format created specifically for the Las Vegas showroom environment.
With a live band, dancers and vocal performers, Bolero – The Show creates a large-scale Latin musical and theatrical experience with an emphasis on rhythm, movement, passion, and audience connection that is designed specifically for the Plaza’s showroom.
Tickets are now on sale for the June 20th performance at Bolero – A Bohemian Latin Musical – Plaza Hotel and Casino.
The post Bolero – The Show performs for one night only at the Plaza Hotel & Casino, Saturday, June 20 appeared first on Americas iGaming & Sports Betting News.
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