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Smartico Develops a Rockstar AI Predictive Tool for CRMs

Published

5 years ago

August 13, 2021

Wladimir P.

Reading Time: 3 minutes

Knowing me, knowing you … There’s nothing we can do …

Goes the famous ABBA song of the 1970s.

Ironically, this is exactly the conundrum that customer relationship management (CRM) executives face when they design and implement a marketing strategy. Especially those in the gaming and betting industry. They know who their customers are. They know their customers could punt big.

But they don’t know the most ideal time to send a simple email to their customers. Or they don’t know the best time to push a social media post.

Shortcomings of One-size-fits-all Strategy

Oftentimes, CRM executives resort to a one-size-fits-all strategy. Take the email campaign as an example. They push their mails over the night so that the job is done by the next day. That is one neat tick on the box of weekly tasks.

But does it get the job done? The job of making the customers read the mail and follow the call for action?

Well, a no has to be the answer here. Different customers have different reading habits and different routines. The mail, for example, may not reach them at the exact time when a user engages most on the internet.

How would a CRM executive know this? That’s why we are back again to the ABBA song of the seventies: Knowing me, knowing you … There’s nothing we can do.

But not quite so now. This is 2021. And there has to be a way.

Enter Smartico’s AI Model

Smartico’s new AI tool automatically customizes the communication schedule of each and every customer, based on the real-time data on the online habits of the customer.

If X is most active during the mornings for the last six months or so, and is most likely to make a bet on that time on Sunday, it is a no brainer that the CRM executive must push the mail and social media posts on Sunday mornings.

The new module of Smartico CRM does exactly this. The AI tool analyzes the real-time data on customer behavior and predicts the optimum timings for communication.

Let’s look briefly into how it is done.

How It Works

The Smartico AI model relies on machine learning. It can make accurate predictions from large data sets. It will be of great use in customer retention. The model predicts the best time of the day to send email communication to the customers.

The model uses the user data on the existing CRM. It predicts the best time for sending communications to the user. Communications can be

Emails
Push messages
Short messages
Social media posts

The next step is to define the best time. Is it mornings, evenings or later nights? Smartico’s model uses a 24-hour time frame.

The model analyzes the past activities of a customer in the CRM database to predict the best times. Customer activities can be any of the following:

Just being online – opening mails or seeing social media posts
Engaging with the message – reading mails, clicking links on messages or interacting with social media posts
Doing business – making deposit, posting a bet, or signing up

This is not a plug-and-play AI model. It needs active involvement of a CRM operator for best setup. Smartico offers a smooth interface that allows the operator to set up the tool. While it could take some hours to set up the campaign initially, the tool will provide results within much more quickly once perfected.

During the setup, the operator can perform any of the following tasks:

Finding optimum timings for communication – The tool will offer multiple optimum timings during the 24-hour period. Human intervention is required to identify the best timing among them.
For short term campaign – The model will predict the nearest best timing for sending a communication.
For long term campaign – The tool will offer a range of best timings over a week for scheduling a campaign.

Simplifying AI

Smartico’s team spent long hours to create a working AI model that could improve the CRM platform’s customer retention and conversion rate. The team tried and discarded several models, and tried again, found and improved the present prediction model. It has the proven capability to improve the conversion rates.

AI is going to change the way a CRM system works, especially for highly competitive segments like betting and gaming. It is here to stay. It’s like a sweeping wave. The smart way is to harness its power to improve your CRM and enhance customer retention.

The AI systems do not come often with a low entry point. It’s high-end engineering. Smartico’s AI model is perhaps the one with the lowest entry level. It simplifies the human tasks so much so that the user does not need to worry about the architecture or data processing. Just follow the interface and see the results.

Knowing all these things, this is the best you can do – for your CRM that is.

Casino Content

Spinmatic launches Elemental Fusion Deluxe with instant Plinko bonus triggers

Published

3 minutes ago

June 9, 2026

Wladimir P.

spinmatic-launches-elemental-fusion-deluxe-with-instant-plinko-bonus-triggers

Spinmatic has launched Elemental Fusion Deluxe, a new slot built around instant access to its Plinko mechanic from the base game, the supplier said. The title was announced on 9 June 2026 from Malta.

Elemental Fusion Deluxe runs on a 5×3 layout with 25 fixed paylines. Spinmatic lists the game as medium-high volatility with a 96.04% RTP and 39.49% hit frequency.

The game’s feature set includes Gold Wilds, which can appear on any reel and substitute for standard symbols (excluding the Special Plinko Symbol and the Special Element Elixir Symbols). Spinmatic also says base gameplay uses “Instant Elixir Multipliers” linked to Fire, Earth, Water, Air, and Galaxy symbols.

Instead of an accumulator-style collection mechanic, the Plinko Feature Trigger activates when three dedicated trigger symbols land on reels 1, 3, and 5, launching a random Plinko bonus. Spinmatic says the Plinko bonus is split into four elemental modes after a selection wheel sets a starting pool of 10 to 100 balls: Water Plinko (low volatility, Mini Jackpot), Air Plinko (medium volatility, Midi Jackpot), Earth Plinko (high volatility, Maxi Jackpot), and Fire Plinko (very high volatility, Grand Jackpot), played on a 16-row pyramid.

The company framed the release around reducing time-to-feature: “In a market where a split-second delay can lose a player, the quality of your content delivery determines your bottom line.”

The post Spinmatic launches Elemental Fusion Deluxe with instant Plinko bonus triggers appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

game launches

Inspired launches Wolf It Up! Roulette 54 and Big Wheel for Hybrid Dealer

Published

3 minutes ago

June 9, 2026

Wladimir P.

inspired-launches-wolf-it-up!-roulette-54-and-big-wheel-for-hybrid-dealer

Inspired Entertainment, Inc. (NASDAQ: INSE) has launched two new iGaming titles: Wolf It Up! Roulette 54 and Wolf It Up! Big Wheel. The games were announced June 9, 2026 and are powered by the company’s Hybrid Dealer® format and its Cash Bank mechanic.

Wolf It Up! Roulette 54 is positioned as a roulette-style product delivered in a Hybrid Dealer presentation with pre-recorded hosts and a CGI studio environment. Inspired said the game’s layout uses numbers 1 to 50 plus four special symbol segments, built to support Cash Bank bonus rounds.

Wolf It Up! Big Wheel is built around an automated 54-segment wheel and uses a roulette-inspired betting interface. Inspired described the game as a faster-paced, gameshow-style alternative within the same Wolf It Up! theme, with Cash Bank features and “character-driven upgrades.”

Chris Campbell, Product Director at Inspired Entertainment, said: “These two titles are designed to complement each other. Roulette 54 version is for players who want an immersive, live-style experience, and Big Wheel is for those after something faster and more streamlined. Underpinning both is our Cash Bank mechanic, making this duo a particularly exciting addition to our Hybrid Dealer portfolio.”

The post Inspired launches Wolf It Up! Roulette 54 and Big Wheel for Hybrid Dealer appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Game Aggregation

Groove confirms SBC Summit Americas 2026 attendance in Fort Lauderdale

Published

3 minutes ago

June 9, 2026

Wladimir P.

groove-confirms-sbc-summit-americas-2026-attendance-in-fort-lauderdale

Groove will attend SBC Summit Americas 2026, taking place June 9–11 at the Broward County Convention Centre in Fort Lauderdale, Florida. The company said its leadership team will be on site, including Co-Founder and CEO Yahale Meltzer and Business Development Director Giusy Campo, to meet operators, regulators, and affiliates.

The appearance follows Groove’s participation at SiGMA Asia in Manila, where the company said it joined a panel on regulatory resilience in the “Jurisdiction Jungle”. In Fort Lauderdale, Groove plans to continue discussions focused on navigating fragmented regulatory environments across North and Latin America.

Giusy Campo, Business Development Director at Groove, said: “When we move into a new region, we don’t arrive empty-handed. We come with a platform built on structural resilience: predictive auto-scaling, atomic transactions, and a real-time compliance mesh that adapts to jurisdictional demands, not the other way around. Operators in the Americas face many of the same pressures as their counterparts in Asia: banking scrutiny, shifting regulations, and the need for flawless execution. Our ‘Unseen Architecture’ was built for exactly this moment.” She added: “They need a partner whose platform won’t introduce compliance or operational risk into their business. That’s what we deliver. From Manila to Miami, the questions are the same. And we have the answers.”

Groove said it enters the event after what it described as a “transformative 2025,” including securing a license to operate in Brazil and establishing regulated activity in Argentina, alongside expansion across Europe, Africa, and Asia. The company also said it offers “over 15,000 games from more than 150 providers unified through a single API.”

Meltzer said: “We don’t do ‘one-off’ events. We build continuous relationships across the markets that matter. Asia was about demonstrating structural resilience in the face of fragmentation. The Americas require the same rigour: a platform that can scale from a single operator in Argentina to a national lottery in Brazil without breaking compliance or trust. Our nomination in Manila wasn’t an endpoint. It was a signal. Now we take that signal to Fort Lauderdale, where the real work begins.” He also pointed to Groove’s offices in Israel, Georgia, and Malta, and its 24/7 multilingual support team as part of its operating model.

The post Groove confirms SBC Summit Americas 2026 attendance in Fort Lauderdale appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.