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Smartico Develops a Rockstar AI Predictive Tool for CRMs

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Knowing me, knowing you … There’s nothing we can do …

Goes the famous ABBA song of the 1970s.

Ironically, this is exactly the conundrum that customer relationship management (CRM) executives face when they design and implement a marketing strategy. Especially those in the gaming and betting industry. They know who their customers are. They know their customers could punt big.

But they don’t know the most ideal time to send a simple email to their customers. Or they don’t know the best time to push a social media post.

Shortcomings of One-size-fits-all Strategy

 

Oftentimes, CRM executives resort to a one-size-fits-all strategy. Take the email campaign as an example. They push their mails over the night so that the job is done by the next day. That is one neat tick on the box of weekly tasks.

But does it get the job done? The job of making the customers read the mail and follow the call for action?

Well, a no has to be the answer here. Different customers have different reading habits and different routines. The mail, for example, may not reach them at the exact time when a user engages most on the internet.

How would a CRM executive know this? That’s why we are back again to the ABBA song of the seventies: Knowing me, knowing you … There’s nothing we can do.

But not quite so now. This is 2021. And there has to be a way.

Enter Smartico’s AI Model

 

Smartico’s new AI tool automatically customizes the communication schedule of each and every customer, based on the real-time data on the online habits of the customer.

If X is most active during the mornings for the last six months or so, and is most likely to make a bet on that time on Sunday, it is a no brainer that the CRM executive must push the mail and social media posts on Sunday mornings.

The new module of Smartico CRM does exactly this. The AI tool analyzes the real-time data on customer behavior and predicts the optimum timings for communication.

Let’s look briefly into how it is done.

How It Works

 

The Smartico AI model relies on machine learning. It can make accurate predictions from large data sets. It will be of great use in customer retention. The model predicts the best time of the day to send email communication to the customers.

The model uses the user data on the existing CRM. It predicts the best time for sending communications to the user. Communications can be

  • Emails
  • Push messages
  • Short messages
  • Social media posts

The next step is to define the best time. Is it mornings, evenings or later nights? Smartico’s model uses a 24-hour time frame.

The model analyzes the past activities of a customer in the CRM database to predict the best times. Customer activities can be any of the following:

  • Just being online – opening mails or seeing social media posts
  • Engaging with the message – reading mails, clicking links on messages or interacting with social media posts
  • Doing business – making deposit, posting a bet, or signing up

This is not a plug-and-play AI model. It needs active involvement of a CRM operator for best setup. Smartico offers a smooth interface that allows the operator to set up the tool. While it could take some hours to set up the campaign initially, the tool will provide results within much more quickly once perfected.

During the setup, the operator can perform any of the following tasks:

  • Finding optimum timings for communication – The tool will offer multiple optimum timings during the 24-hour period. Human intervention is required to identify the best timing among them.
  • For short term campaign – The model will predict the nearest best timing for sending a communication.
  • For long term campaign – The tool will offer a range of best timings over a week for scheduling a campaign.

Simplifying AI

Smartico’s team spent long hours to create a working AI model that could improve the CRM platform’s customer retention and conversion rate. The team tried and discarded several models, and tried again, found and improved the present prediction model. It has the proven capability to improve the conversion rates.

AI is going to change the way a CRM system works, especially for highly competitive segments like betting and gaming. It is here to stay. It’s like a sweeping wave. The smart way is to harness its power to improve your CRM and enhance customer retention.

The AI systems do not come often with a low entry point. It’s high-end engineering. Smartico’s AI model is perhaps the one with the lowest entry level. It simplifies the human tasks so much so that the user does not need to worry about the architecture or data processing. Just follow the interface and see the results.

Knowing all these things, this is the best you can do – for your CRM that is.

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Slotmatic previews Pidiots in London during EGR week with live tournament test

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The studio frames the 3 June showing as an early prototype and engagement experiment, not a full launch.

Slotmatic will stage a live preview of its new slot universe, Pidiots, on 3 June in London during EGR Awards week, alongside what it says will be the first tournament built around the title. The company positions the activation as a public test of how it wants to launch and iterate slots, rather than a conventional release.

Slotmatic says the EGR-week build is intentionally an early preview and that the “full Pidiots experience” is expected to evolve over the coming months. The studio describes a roadmap built around recurring characters, evolving mechanics, adaptive feature systems, tournaments and creator-oriented interactions. It characterises the London showing as “a prototype, a public laboratory, and a live engagement test.”

The press release ties the title’s design to social and creator behaviour, with a cast Slotmatic calls “The Gang of Five” and visuals it says reference meme culture, streaming and internet-native aesthetics. The stated aim is to create characters that can live beyond the base game across tournaments and social content, framing the IP as a broader “slot saga” rather than a standalone title.

Alongside the content layer, Slotmatic pitches what it calls a shift toward a “Slot Intelligence Layer” spanning creation, behavioural analysis, feature testing, deployment and live evolution. CTO Domenico Vacchiano argues feature architecture will drive differentiation, saying: “A feature is not decoration. It is engineered attention.” He also claims the company is exploring predictive modelling to simulate engagement outcomes before launch, adding: “True innovation is not predicting the future. It is reducing the cost of uncertainty.”

Slotmatic says its proprietary AI engine, AGENTIX, is built for slot modelling, feature logic and behavioural simulation, and that it is progressing through RNG certification, RGS certification, game certification and security testing, with “ISO 27001-oriented security infrastructure development for UK and Italian regulated markets.” The company also claims an engineering ecosystem of around 100 professionals contributing across AI systems, game development, predictive systems and infrastructure.

The post Slotmatic previews Pidiots in London during EGR week with live tournament test appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Alea receives two nominations at the SiGMA Europe Awards 2026

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Alea, the igaming aggregattor, has been shortlisted in two categories at the upcoming SiGMA Europe Awards 2026, taking place on May 27th at the Malta Casino during one of the busiest weeks of the iGaming calendar.

The company has been nominated for Creative Excellence 2026 and Best Aggregator 2026.

The recognition comes during a year of continued growth for Alea, as the company expands its aggregation platform across global markets while continuing to invest in product development, infrastructure, and international expansion.

A Strong Presence Across NEXT.io Valletta

The awards also coincide with NEXT.io Valletta, where Alea will have a strong presence both on stage and across several side events taking place throughout the week.

Founder Alexandre Tomic will join the panel “Founders Anonymous – The Conversations That Don’t Make the Press Release,” focused on the realities behind building companies, from difficult decisions to fundraising and acquisitions.

On May 27th, Alexandre will also moderate “The Day the Lights Go Out,” an interactive keynote built around a simulated regulatory crisis scenario challenging industry leaders to react in real time to the sudden loss of major markets.

Later that same day, he will present “The World Under One Lens,” a keynote exploring what aggregation-scale data reveals about how the world actually plays: which markets are growing faster than expected, how player behaviour differs across regions, and why some of the industry’s biggest assumptions no longer match reality.

Beyond the Conference Floor

Alongside the conference agenda, Alea will once again sponsor the Ice Bath & Yoga/Breathwork session led by Neil Agius ahead of the event opening, as well as co-host an exclusive CXO dinner together with NEXT.io at Contessa Restaurant inside The Phoenicia Malta.

To close the week, Alea will also attend the BGaming Charity Gala in support of DAR Bjorn, continuing the company’s involvement in community initiatives taking place across the Malta event week.

About Alea

Alea is a leading iGaming aggregator, offering a customizable platform that provides operators worldwide with seamless access to over 23,000 games from 170+ top-tier providers through a single API integration.

Known for its innovative technology, Alea simplifies the integration journey and delivers a flexible, scalable solution designed to enhance game variety, player experience, and operational efficiency.

Alea is highly committed to a security-first infrastructure, ensuring reliability and trust at every level. In 2024, the company strengthened its cybersecurity framework through a strategic partnership with Continent 8 and achieved VAPT certification.

In addition to game aggregation, Alea has introduced Alea Pay, an exclusive payment gateway that further optimizes financial transactions. With a strong focus on security, compliance, and ongoing support, Alea continues to empower operators with cutting-edge tools to thrive in the evolving iGaming market.

For more information, visit www.alea.com.

The post Alea receives two nominations at the SiGMA Europe Awards 2026 appeared first on Americas iGaming & Sports Betting News.

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Betting in Brazil under credit restrictions and regulatory debates

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The regulatory landscape of iGaming and electronic betting in Brazil is undergoing a profound realignment that combines high-level political tension, structural mental health metrics, and new financial payment barriers.

Bellow, the core pillars transforming the operational and compliance dynamics of the industry nationwide.

“If it were up to me, I would ban them all”

The online betting ecosystem has established itself as a central agenda item for the federal Executive branch.

President Luiz Inácio Lula da Silva ratified his intention to tighten controls over the marketing campaigns of digital platforms.

Speaking during an interview on EBC’s Sem Censura program, the president was direct in confirming his regulatory plans for advertisements, even revealing a drastic personal stance:

“If it were up to me, I would ban them all.”

However, the head of state recognized the institutional boundaries that limit his administration’s leverage over regulated economic activities, noting that the country’s governance depends on a tripartite system.

“I am not the owner of Brazil. I am part of a system of institutions that govern the country alongside the National Congress and the Judiciary,” he pointed out.

Legislative barriers and the electoral agenda

To illustrate the political complexity of industry oversight, Lula exposed the balance of power within the legislature, noting that his political base holds just 70 deputies out of 513 and 9 senators out of 81.

This correlation means that any unilateral veto by the Executive could easily be overturned by the Legislative branch, where the betting sector maintains significant political influence.

Despite these legislative hurdles, the government highlighted the progress made by the specialized secretariat within the Ministry of Finance, which has successfully deactivated over 90% of illegal gambling domains in the country, and confirmed that the moratorium on granting new operating licenses will extend until the end of the year.

The Executive signaled that market regulation will form an active part of upcoming political campaigns.

The focus will remain on linking digital betting to public health, considering that 1.3 million young citizens, mostly low-income, interact with these platforms, affecting family budgets and justifying containment measures such as the 12-month betting account freeze for individuals seeking to renegotiate their debts.

The New Desenrola initiative and the financial offensive against debt

As part of its macroeconomic strategy to curb household over-indebtedness, the Brazilian government launched the New Desenrola program.

The initiative aims to cut off indirect financing channels in gambling through Article 16, which strictly prohibits any credit operations that serve as a bridge to transfer resources to betting platforms.

The primary objective of the rule is to shut down the use of credit-linked Pix (Pix crédito) as a deposit method.

A technical audit conducted by Folha de S.Paulo revealed that despite the implementation of the rule, major tier-one entities such as Bradesco and Banco do Brasil kept the credit transfer feature available for betting deposits until mid-May.

This government concern is backed by CNC economic indicators, which place Brazil’s family debt index at a critical 80.4%, the highest proportion recorded since the historical data series began in 2010.

The mechanics of credit-linked Pix and the banking response

From the legal perspective of the financial system, credit-linked Pix qualifies technically as a post-paid payment method, given that the user finalizes the cash payment after the transaction rather than upfront.

Lacking specific standalone regulation from the Central Bank (BC), this tool operates under two internal commercial modalities handled by banks:

  • Card-backed financing: The financial institution processes the charge on the customer’s credit card limit, deducts operational service fees, and sends an immediate cash transfer via Pix to the recipient. If the user fails to clear their monthly statement, they enter the revolving credit interest pool.
  • Direct personal loans: The bank approves an interest-bearing personal loan for the consumer, instantly routing the credit capital generated from the operation to the destination commercial establishment.

Faced with this scenario, most commercial banks chose to block these movements once internal compliance systems flag that the destination corporate ID (CNPJ) belongs to the list of 85 licensed operators published by the Ministry of Finance. Instead, they enforce corporate Pix QR codes restricted to cash transactions and emit risk alerts through platforms like Nubank and PicPay.

Regulatory oversight vacuums and operator reactions

Although the regulatory framework mandates fines of up to R$ 2 billion and license suspensions for betting houses that accept post-paid payment methods, operators represented by the IBJR and the ANJL clarified that they possess no technical means to filter out credit-linked Pix.

Because the financing is cleared entirely within the internal banking environment, the funds reach betting accounts as a standard instant bank transfer, shifting the responsibility of transaction filtering back to the financial institutions.

For its part, the monetary authority has yet to define the definitive inspection framework. The Secretariat of Prizes and Betting (SPA) of the Ministry of Finance holds the power to penalize gambling platforms but lacks the legal jurisdiction to discipline commercial banks.

Legal experts point to a regulatory vacuum that requires a new ordinance to empower the SPA to audit not only betting operators, but also their intermediary payment providers.

Constitutional litigation and the defense of the regulated industry

Regulatory friction has also shifted to the judicial and federal arenas.

The National Association of Games and Lotteries (ANJL) filed a Direct Action of Unconstitutionality (ADI 7971) before the Supreme Federal Court (STF) against Law 16.508/2026 enacted by the state of Rio Grande do Sul.

The provincial statute imposes severe restrictions on the marketing campaigns of iGaming platforms within state lines.

The association representing the regulated market argues that the state government violates Article 22 of the Federal Constitution, which grants the exclusive competence to legislate on telecommunications and commercial advertising solely to the Federal Union.

The case was assigned to Supreme Court Justice Cármen Lúcia, and the industry is seeking an urgent preliminary injunction to prevent a chaotic fragmentation of regional advertising laws from ultimately strengthening unregulated, offshore black-market domains.

Aligning with the sector’s institutional defense, André Gelfi, Director of the Brazilian Responsible Gaming Institute (IBJR), warned about the dangers of turning the regulated betting industry into a “convenient scapegoat” for household default trends.

Gelfi argued that political debates routinely generalize the activity without differentiating authorized environments from clandestine networks.

The director advocated for “Smart Regulation” sustained by behavioral user monitoring, financial education, and technical actions aimed exclusively at the illegal market.

Market indicators: tax collection and self-exclusions

The consolidation of the legal market in the country shows a direct impact on state coffers.

According to the official balance sheet of the Federal Revenue Office (Receita Federal), obtained via the Access to Information Law, the federal government collected R$ 4.17 billion from gaming and lotteries during the first quarter of 2026.

Within this fiscal pool, licensed online fixed-odds betting platforms generated R$ 1.15 billion, consolidating sports betting as a stable source of federal revenue for the National Treasury.

In parallel with economic growth, responsible gaming mechanisms are recording unprecedented activity. In its first five months of operation, the central platform of the Ministry of Finance processed 519,000 player requests for self-exclusion from digital betting environments.

The report details that the system absorbs an average of 144 requests per hour, with 40% of cases based on a loss of behavioral control over gambling, demonstrating the active adoption of these compliance tools by consumers to curb addiction.

The post Betting in Brazil under credit restrictions and regulatory debates appeared first on Americas iGaming & Sports Betting News.

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