Latest News
Smartico Develops a Rockstar AI Predictive Tool for CRMs
Knowing me, knowing you … There’s nothing we can do …
Goes the famous ABBA song of the 1970s.
Ironically, this is exactly the conundrum that customer relationship management (CRM) executives face when they design and implement a marketing strategy. Especially those in the gaming and betting industry. They know who their customers are. They know their customers could punt big.
But they don’t know the most ideal time to send a simple email to their customers. Or they don’t know the best time to push a social media post.
Shortcomings of One-size-fits-all Strategy
Oftentimes, CRM executives resort to a one-size-fits-all strategy. Take the email campaign as an example. They push their mails over the night so that the job is done by the next day. That is one neat tick on the box of weekly tasks.
But does it get the job done? The job of making the customers read the mail and follow the call for action?
Well, a no has to be the answer here. Different customers have different reading habits and different routines. The mail, for example, may not reach them at the exact time when a user engages most on the internet.
How would a CRM executive know this? That’s why we are back again to the ABBA song of the seventies: Knowing me, knowing you … There’s nothing we can do.
But not quite so now. This is 2021. And there has to be a way.
Enter Smartico’s AI Model
Smartico’s new AI tool automatically customizes the communication schedule of each and every customer, based on the real-time data on the online habits of the customer.
If X is most active during the mornings for the last six months or so, and is most likely to make a bet on that time on Sunday, it is a no brainer that the CRM executive must push the mail and social media posts on Sunday mornings.
The new module of Smartico CRM does exactly this. The AI tool analyzes the real-time data on customer behavior and predicts the optimum timings for communication.
Let’s look briefly into how it is done.
How It Works
The Smartico AI model relies on machine learning. It can make accurate predictions from large data sets. It will be of great use in customer retention. The model predicts the best time of the day to send email communication to the customers.
The model uses the user data on the existing CRM. It predicts the best time for sending communications to the user. Communications can be
- Emails
- Push messages
- Short messages
- Social media posts
The next step is to define the best time. Is it mornings, evenings or later nights? Smartico’s model uses a 24-hour time frame.
The model analyzes the past activities of a customer in the CRM database to predict the best times. Customer activities can be any of the following:
- Just being online – opening mails or seeing social media posts
- Engaging with the message – reading mails, clicking links on messages or interacting with social media posts
- Doing business – making deposit, posting a bet, or signing up
This is not a plug-and-play AI model. It needs active involvement of a CRM operator for best setup. Smartico offers a smooth interface that allows the operator to set up the tool. While it could take some hours to set up the campaign initially, the tool will provide results within much more quickly once perfected.
During the setup, the operator can perform any of the following tasks:
- Finding optimum timings for communication – The tool will offer multiple optimum timings during the 24-hour period. Human intervention is required to identify the best timing among them.
- For short term campaign – The model will predict the nearest best timing for sending a communication.
- For long term campaign – The tool will offer a range of best timings over a week for scheduling a campaign.
Simplifying AI
Smartico’s team spent long hours to create a working AI model that could improve the CRM platform’s customer retention and conversion rate. The team tried and discarded several models, and tried again, found and improved the present prediction model. It has the proven capability to improve the conversion rates.
AI is going to change the way a CRM system works, especially for highly competitive segments like betting and gaming. It is here to stay. It’s like a sweeping wave. The smart way is to harness its power to improve your CRM and enhance customer retention.
The AI systems do not come often with a low entry point. It’s high-end engineering. Smartico’s AI model is perhaps the one with the lowest entry level. It simplifies the human tasks so much so that the user does not need to worry about the architecture or data processing. Just follow the interface and see the results.
Knowing all these things, this is the best you can do – for your CRM that is.
Powered by WPeMatico
Azerbaijani Parliament
Azerbaijan to Impose Tougher Penalties for Illegal Online Gambling
The Azerbaijani Parliament (Milli Majlis) has officially cleared the first reading of a bill to heavily increase criminal penalties for organising and operating illegal gambling.
The proposed amendments to the Criminal Code were discussed during an extraordinary parliamentary session.
Under the bill, organising gambling in virtual formats-including via the internet, mobile communications, social media platforms, electronic communication tools or other internet- and mobile-based applications-would carry tougher penalties. The same applies to offenses involving minors, crimes committed by a group acting in prior collusion or activities generating substantial illegal income.
Such offenses would be punishable by a fine of up to twice the amount of the income obtained through the crime, restriction of liberty for a term of two to four years, or imprisonment for the same period.
The proposed amendments also introduce stricter penalties for offenses committed by organised criminal groups or criminal organisations, as well as those generating large-scale illegal profits. These would be punishable by restriction of liberty or imprisonment for a term of three to five years.
The bill would also change the way fines are calculated. Instead of the current fixed range of AZN 10,000 to AZN 15,000, courts would be able to impose fines of up to twice the amount of the criminal proceeds.
In addition, the legislation proposes harsher punishment for repeat offenses involving the organisation or operation of gambling activities or gambling venues, particularly where minors are involved or where the offenses generate substantial, large-scale or especially large-scale illegal income.
Under the current legislation, repeat offenses are punishable by restriction of liberty for four to five years or imprisonment for four to eight years. The proposed amendments would make imprisonment for five to eight years the sole penalty for such offenses.
The post Azerbaijan to Impose Tougher Penalties for Illegal Online Gambling appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Amusnet
Amusnet Releases its Latest Video Slot “Golden Snake”
Amusnet has released Golden Snake, a captivating new video slot that blends the timeless appeal of Asian symbolism with innovative mechanics and high-impact gameplay. Designed for players who enjoy immersive themes and thrilling volatility, the title delivers a fresh interpretation of one of the industry’s most enduring and successful game styles.
Set in a world inspired by prosperity, luck and ancient Asian traditions, Golden Snake immerses players in a vibrant atmosphere filled with glowing money bags, firecrackers, blue envelopes, golden coins and the majestic Golden Snake. Rich visuals, authentic sound design and a fully animated snake companion create a lively experience that reacts to every spin, adding personality and emotion to the gameplay.
Moving beyond the traditional slot layout, Golden Snake introduces a distinctive 3x4x3 reel configuration that offers a fresh gameplay dynamic while remaining intuitive and engaging. The excitement builds with the Respin Feature, which can trigger randomly on any spin by selecting a paying symbol – or even the Wild – to set a chain of consecutive respins in motion. During the feature, the second reel could be locked with stacked Wild symbols while the first and third reels spin exclusively for the chosen symbol. Еvery new Wild symbol or matching symbol could be extending the action and increasing the anticipation.
The game’s momentum is further amplified by a powerful multiplier system. During the base game, multipliers of 3x, 5x and 10x can instantly enhance winning combinations. When the Respin Feature is activated and the middle reel fills with stacked Wild symbols, it expands to unlock multiplier values of up to 20x, creating exhilarating moments with a maximum win potential of 5000x the bet.
Beyond its engaging mechanics, Golden Snake has been designed to encourage longer play sessions through responsive character animations, dynamic win celebrations and continuous respin opportunities. Combined with its culturally inspired theme, the title is well positioned to appeal to audiences across Asia, LATAM and other regulated markets where Asian-themed content continues to perform strongly.
With Golden Snake, Amusnet reinforces its commitment to creating premium gaming experiences that combine recognisable themes, innovative mechanics and outstanding production quality. The new release provides operators with a compelling addition to their portfolio, helping them diversify their offering with content designed to drive player engagement and long-term performance.
Respin Feature
Watch the excitement build as stacked Wild symbols lock the second reel and matching symbols trigger consecutive respins, creating thrilling opportunities for bigger payouts.
Multiplier Feature
Base game multipliers of 3x, 5x and 10x evolve into enhanced Respin multipliers of up to 20x when the middle reel expands with stacked Wild symbol.
Gamble
Play the game and multiply the winnings through the Gambling feature.
Jackpot Cards
The Jackpot Cards bonus game is triggered at random during the gameplay to allow players to win impressive jackpots.
The post Amusnet Releases its Latest Video Slot “Golden Snake” appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Brightstar Lottery PLC
Brightstar Lottery Signs Five-Year Extension with Sony Pictures for Exclusive Omnichannel Lottery Licensing Rights to Ghostbusters
Brightstar Lottery PLC announced that it has signed an exclusive five-year extension agreement with Sony Pictures to continue developing and distributing Ghostbusters-themed omnichannel lottery games globally.
“Ghostbusters is an iconic global franchise with lasting popularity, and Brightstar has been instrumental in helping us connect with both lifelong fans and new audiences. We look forward to continuing to collaborate on dynamic, high-quality lottery experiences that resonate with players worldwide,” said Stacey Kerr, Sony Pictures Entertainment Senior Vice President, Global Licensing.
“Brightstar has been a proud licensee of Sony Pictures’ Ghostbusters since 2015, and we’re excited to continue bringing this fan-favorite franchise to life for players in new and engaging ways. To date, this collaboration has launched more than 25 games with over 20 lotteries globally. The variety of games includes traditional instant tickets with high-definition symbols, Brightstar’s patented Infinity Instants lottery tickets, Fast Play games, and an exclusive eInstant game. With this contract extension, we’re focused on expanding the Ghostbusters franchise through new, immersive omnichannel experiences that push the boundaries of fan engagement,” said Matthew Whalen, Brightstar Senior Vice President, Global Instant Ticket Services.
The post Brightstar Lottery Signs Five-Year Extension with Sony Pictures for Exclusive Omnichannel Lottery Licensing Rights to Ghostbusters appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
-
Casino Content7 days agoPopOK Gaming secures Argentina certification to supply iGaming content
-
Argentinian market7 days agoPopOK Gaming Strengthens Latin American Expansion with Argentina Certification
-
Canada7 days agoTonybet pays first $15,000 CAD prize in World Cup Card Collection Canada promo
-
Canada7 days agoTonybet’s World Cup Card Collection campaign lands first $15k Bronze winner
-
Alberta4 days agoOctoplay secures conditional Alberta iGaming supplier approval from AGLC
-
Canada4 days agoWhat Canadian Slot Players Are Really Comparing in 2026: Payout Speed, Interac and RTP Transparency
-
Africa3 days agoSpringbokCasino ties July free spins to ‘Minions in the Wild’ campaign
-
content-supply4 days agoMillion Games launches Skull King’s Treasure with partner studio Arcane Pixel



