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Ready to re-open with cashless? Consumers will expect the option from day one

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As more and more retail operations increasingly implement cashless systems ahead of reopening to the public, OKTO’s Director of Gaming Simon Dorsen spoke to Coinslot about how the fintech firm’s digital payment solution, OKTO.WALLET has been specifically designed with the leisure and hospitality industry’s main concerns in mind; user friendly, affordability, security and social responsibility as well as the universality that consumers are craving for.  

Do you always pay with plastic, or are you more comfortable with cash? Have you ever paid friends by your phone while you’re all out for drinks at the pub? Do you have a lonely banknote sitting in your wallet for almost a year now, to wager while you are enjoying your drink at the pub? These questions as well as the days of pubs’ players and visitors with cash-stuffed pockets will not be the norm anymore, as consumer preferences are rapidly changing and the age of mobile payments is taking over the world.

Going cashless is not only the newest tech trend but also a strategic goal, especially when this comes as a complete cashless ecosystem and through an open and interconnected mobile payment app. With the coronavirus, a generation of change has occurred in just a few months. This is forcing all sectors to reconsider their business models, how they interact with their customers and their routes to market.

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European Gaming Congress 2024 (Warsaw, Poland)

The number of cashless payments in the UK has been great than cash and growing in proportion since 2017, and this trend has accelerated now more than ever, as businesses increasingly opt for offering choice and the convenience of paying in a way that suits the consumer. This is already evident in pubs where it has been reported that 30 percent of customers have already used a mobile to pay in a pub based and from my discussions with pub operators between the lockdowns cash accounted for only 20 percent of F&B sales. It is now a natural progression to extend the choice of compliant digital payment to the gaming machine player. This deliverers convenience for the player and better operations for the pub.

Retail operations are now competing in an increasingly digital world, where consumers are no longer constrained to traditional payment methods but have access to more choice than ever before. As pubs and other operations reopen, it is paramount for them to have a digital payment strategy that ensures people to keep revisiting the venue, improving efficiency and customer experience. For me, this will be enabled with a solution that offers cashless convenience across all touchpoints for the consumer.

The key, however, is to find the cashless system that suites the specific needs of your business, and this is particularly true for more complex retail environments such as pubs, adult gaming centres and casinos. The selection of a reliable, licensed payment partner to help activate this digital payment strategy is critical. Few providers are focusing on the nuanced needs of gaming operators, especially for land-based, while at the same time supports a universal, open-loop, cashless solution that consumers are looking for. Consumers want simply to use, move and collect their money anywhere, not just for gaming and this to be in a simple, fast and secure way.

At OKTO, our gaming division has built a solution to meet the exact specification of the UK’s pub and leisure industry. Our secure, open-loop, cashless end-to-end payment solution delivered through OKTO.WALLET payment app is designed to meet all the niche demands of retail gaming customers,

allowing players to move funds instantly across the entire payment ecosystem via the OKTO app; from the gaming machine, ordering app or at the bar/restaurant, even to any retail or online business that accepted debit card through the OKTO Prepaid Mastercard® linked to OKTO app.

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European Gaming Congress 2024 (Warsaw, Poland)

We have a 360 approach, which the operators need, to get ahead through field-proven technologies and the extensive know-how of key integrations across all physical touchpoints in and out of the gaming venue as well as a strong understanding and proven ability to integrate the wallet with digital touchpoints.

Working with major gaming and betting operators across Europe and gaining extensive experience and feedback, we are set to provide a tailored solution also for the UK. Having a deep understanding of different markets requirements, we are aligned with the operators focus on efficiencies and due to the software nature of our solution, we provide fast deployment that requires no additional investment at the gaming machines. This is especially important after such a long period of disruption, during which retail businesses have been prevented from trading. Understandably, many operators currently can’t or don’t want to bear a big financial hurdle for setting up a cashless payment facility, and with OKTO they don’t have to.

Social responsibility is also a key priority. All the main tools of social responsibility are fully covered through the OKTO app. From a strict age verification process and time-out periods to betting limits, and profit and loss calculator as well as a specific section with national problem gaming helplines are within the app and are all designed to enhance further consumer protection.

The most sophisticated technology often seems the simplest. Our easy-to-use solution allows players to go simply to a gaming machine, press a button to use OKTO, and deposit funds to start playing. And it’s the same in the cashout; they get the winnings back to OKTO wallet in real-time. As we can also onboard pubs as merchants, if OKTO users can spend some money on food and drink in the pub, they simply can; and they can also split the bill with their friends or send and receive money from their friends using the OKTO app.

Retail gaming and betting operators in the UK but also Spain, Romania, Greece and Cyprus are already ready to adopting the OKTO cashless solution. Many pubs and operators are capitalising now, during this time before lockdown ends, to install the OKTO cashless system and progress their business on all fronts. Will you follow suit for your retail gaming business? Will you cash in on the trend for cashless? Open with OKTO!

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Compliance Updates

UKGC: Market impact data on gambling behaviour – operator data to Oct 2024

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The Gambling Commission has published further data on the gambling industry in Great Britain.

This data, sourced from operators, reflects the period between March 2020 and September 2024, inclusive, and covers online and in-person gambling covering Licensed Betting Operators (LBOs) found on Britain’s high streets.

Comparison should not be made with the industry statistics dataset, as this dataset may include free bets and bonuses and does not include data from all operators.

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This release compares Quarter 2 (Q2) of financial year 2024 to 2025, with Q2 of 2023 to 2024, looking at how the market has changed in comparative periods over a year.

The latest operator data shows:

  • online total Gross Gambling Yield (GGY) in Q2 (July to September) was £1.32 billion, an increase of 11 percent from Q2 the previous year. The overall number of total bets and/or spins increased 12 percent Year-on-Year (YoY), reaching a new peak for the third consecutive quarter of 25.2 billion, whilst the average monthly active accounts2 in the quarter increased 8 percent
  • real event betting GGY increased by 6 percent YoY to £453 million. The number of bets decreased 10 percent, while the average monthly active accounts in Q2 increased 9 percent
  • slots GGY increased 16 percent to £680 million YoY. The number of spins increased 13 percent to 23.3 billion while the average monthly active accounts in Q2 increased 16 percent to 4.4 million per month. Although this is a new peak for GGY in this dataset for the slots vertical, it should be noted that one operator has re-classified some of its products into the slot vertical this quarter, which has had an impact on the vertical data
  • the number of online slots sessions lasting longer than an hour increased by 9 percent YoY to 10 million. The average session length remained at 17 minutes. Approximately 6.1 percent of all sessions lasted more than one hour compared to 6.6 percent in Q2 the previous year. The number of spins per session has fallen from 147 to 142 YOY, whilst the GGY per session has fallen from £4.20 to £4.13 in the equivalent timeframe
  • LBO GGY decreased by 1 percent to £533 million in Q2 2024 to 2025, compared to the same quarter last year, while the number of total bets and spins decreased by 0.1 percent to 3.1 billion.

The post UKGC: Market impact data on gambling behaviour – operator data to Oct 2024 appeared first on European Gaming Industry News.

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Betano introduces a new immersive way of NBA betting

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Betano, Kaizen Gaming’s premium sports betting and gaming brand announces the launch of its innovative in-game visualisation tool for National Basketball Association (NBA) games. Starting this season, Betano customers will be able to watch and interact with live games as if they were playing a video game.

Powered by computer vision and AI technology, the new feature takes real-time data points and turns it into 3D visualisations that are delivered in a hyper-personalised stream, allowing fans to select their viewing angle and enjoy every block, shot, and point scored from their preferred vantage point. Launched in partnership with Sportradar, Betano’s new gaming feature continues its commitment and passion for creating unique and unrivalled fan experiences in every sport.

George Kourakos, Kaizen Gaming Director of Innovation, said: “The arrival of AI technology and particularly computer vision is helping revolutionise the fan experience for leading sporting competitions. Increasingly, fans want to take control of how they watch and engage with sports, so they can create their own personalised experiences. We’re excited to introduce a whole new way of enjoying matches, allowing fans to choose their favourite angles to view the action. We remain dedicated to keep delivering innovations that enable our users to engage in new ways with all their favourite sports, always in a responsible manner”.

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The new feature technology of the Betano platform arrives at the start of what is set to be another enthralling NBA season. Besides offering the competition’s matches through its platform, Betano has engaged with the world’s best basketball league by supporting Giannis Antetokoummpo. The two-time NBA MVP and 2021 NBA Champion has been Betano’s Global Brand Ambassador since 2023.

The post Betano introduces a new immersive way of NBA betting appeared first on European Gaming Industry News.

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EGT Digital’s games are live on the top Italian betting sites Lottomatica and Goldbet

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EGT Digital keeps on achieving milestones in Italy. Thanks to the partnership with the popular aggregator Microgame the Bulgarian provider’s slot games from the jackpot bestsellers Clover Chance and High Cash are already at the disposal of the clients of Lottomatica and Goldbet. Both websites are part of the market-leading Lottomatica Group.

Zornitsa Boncheva, Regional manager for Italy at EGT, commented: “The collaboration with Lottomatica Group in the online sector is a logical continuation of our fruitful collaboration with them in the land-based and VLT niches and is a great success for us. Our casino content is now available to visitors to some of the most prominent gaming platforms in Italy and I am happy to say that since their debut our titles, especially 10 Shining Diamond, have made a deep impression on players who highly appreciated their attractive design, many bonuses and high chances to win. I believe that this cooperation will give a big boost to our market entry in the near future.”

The post EGT Digital’s games are live on the top Italian betting sites Lottomatica and Goldbet appeared first on European Gaming Industry News.

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