Interviews
Exclusive Interview with Newly Launched CatoriTech’s CEO & Co-Founder, Domenico Mazzola
Today marks the official launch of CatoriTech, an exciting new player in the tech industry. At the helm of this ambitious venture is Domenico Mazzola, a seasoned entrepreneur and industry leader, stepping into the role of CEO and Co-Founder. In this exclusive interview, we sit down with Domenico to discuss the vision behind CatoriTech, the challenges of launching a new company, and the innovative solutions they plan to bring to the market. With a focus on cutting-edge technology and a commitment to excellence, CatoriTech is set to make waves from day one. Join us as Domenico shares insights into what’s next for this promising startup and the future of tech innovation.
What inspired you to start CatoriTech, and how did the company come into existence?
The inspiration to start CatoriTech came from recognizing a significant gap in the iGaming industry. Both my co-founder, Antonio, and I had worked in technology and gaming for years, and we saw a clear need for more innovative, scalable, and secure solutions tailored specifically for this industry. The idea was to create a company that not only delivered cutting-edge technology but also understood the unique challenges and opportunities within the iGaming sector. CatoriTech was born out of a desire to drive the industry forward by leveraging the latest technologies and fostering a culture of innovation.
Can you explain the core mission and vision of CatoriTech?
Our mission at CatoriTech is to empower the iGaming industry through innovative, reliable, and scalable technology solutions. We aim to set new standards in how technology can enhance gaming experiences, streamline operations, and drive growth. Our vision is to be the leading technology partner for iGaming companies worldwide, recognized for our commitment to excellence, innovation, and customer success.
How does CatoriTech differentiate itself from other companies in the iGaming industry?
CatoriTech stands out in the iGaming industry by focusing on a few key differentiators. First, our tech stack is designed with scalability, security, and user experience at its core, allowing our clients to grow and innovate without worrying about the limitations of their technology. Second, our fully remote working model allows us to tap into a global talent pool, ensuring we have the best minds working on our solutions. Finally, our customer-centric approach means we work closely with our clients, understanding their specific needs and challenges, and tailoring our solutions accordingly.
Technology and Innovation
What is the driving philosophy behind your technology stack at CatoriTech?
The driving philosophy behind our technology stack is to build with the future in mind. We’ve selected technologies that are not only robust and secure but also flexible enough to adapt to the rapidly changing landscape of the iGaming industry. We prioritize scalability, ensuring that as our clients grow, their technology can grow with them without compromising performance or security. Additionally, we’re committed to staying ahead of the curve by continuously researching and integrating emerging technologies that can provide a competitive edge.
How does CatoriTech ensure scalability and security within its technology solutions?
Scalability and security are fundamental to everything we build at CatoriTech. We achieve scalability by using cloud-native architectures that allow for seamless expansion and contraction based on demand. This ensures that our clients can handle peak loads without any performance degradation. On the security side, we implement best-in-class security protocols, including encryption, regular security audits, and compliance with industry standards like GDPR. Our goal is to provide a technology infrastructure that our clients can trust, knowing that their data is secure and their systems can handle whatever challenges come their way.
Company Culture and Remote Work
CatoriTech is a fully remote company. How do you maintain a strong company culture in a remote environment?
Maintaining a strong company culture in a remote environment is something we take very seriously at CatoriTech. We’ve created a culture that emphasizes communication, collaboration, and mutual respect. Regular virtual meetings, both formal and informal, help keep everyone connected. We also encourage transparency and open communication across all levels of the company. Additionally, we’ve implemented tools and practices that allow for seamless collaboration, ensuring that distance doesn’t hinder productivity or team spirit.
What are the advantages of your remote working model, and how does it benefit both your employees and your clients?
The remote working model offers numerous advantages, both for our employees and our clients. For employees, it provides flexibility, allowing them to work from anywhere, which can lead to a better work-life balance and increased job satisfaction. This flexibility also means we can hire the best talent from around the world, not just from a specific geographic location. For our clients, the benefits include faster turnaround times and a broader range of perspectives and expertise, as our diverse team can approach problems from different angles.
iGaming Industry Impact
What trends do you see shaping the future of the iGaming industry, and how is CatoriTech positioning itself to lead in this space?
The iGaming industry is rapidly evolving, with trends like increased regulation, the rise of mobile gaming, and the integration of AI and machine learning shaping its future. At CatoriTech, we’re positioning ourselves to lead in this space by staying ahead of these trends and continuously innovating our technology solutions. We’re also focused on providing scalable and compliant solutions that can adapt to the changing regulatory landscape. By staying agile and forward-thinking, we aim to help our clients not just keep up with the industry but lead it.
How does CatoriTech contribute to the success of its clients in the iGaming industry?
CatoriTech contributes to the success of its clients by providing technology that is not only robust and reliable but also tailored to their specific needs. We work closely with our clients to understand their business objectives and challenges, and we develop solutions that help them achieve their goals. Whether it’s improving user experience, ensuring regulatory compliance, or enabling seamless scaling, our technology is designed to empower our clients to succeed in a competitive industry.
What challenges do you foresee for the iGaming industry, and how is CatoriTech preparing to overcome them?
One of the biggest challenges we foresee for the iGaming industry is the increasing complexity of regulations across different markets. To address this, CatoriTech is investing in compliance technology that helps our clients navigate these regulations more easily. Another challenge is the rapid pace of technological change, which can make it difficult for companies to stay current. We’re tackling this by constantly innovating and updating our technology stack to ensure our clients are always ahead of the curve.
Future and Vision
What are CatoriTech’s goals for the next 5 years, and how do you plan to achieve them?
Over the next five years, our goals at CatoriTech include expanding our presence globally, further enhancing our product offerings, and becoming the go-to technology partner for the iGaming industry. We plan to achieve this by continuing to invest in innovation, building strategic partnerships, and focusing on delivering exceptional value to our clients. We’re also committed to growing our team with top talent from around the world, ensuring that we have the expertise to support our ambitious goals.
How do you envision the role of CatoriTech evolving as the iGaming industry continues to grow and change?
As the iGaming industry continues to grow and change, I envision CatoriTech evolving into a more comprehensive technology partner for our clients. We plan to expand our product offerings to cover more aspects of the gaming ecosystem, from player management to data analytics. Additionally, we aim to become a thought leader in the industry, providing insights and guidance on emerging trends and best practices. Ultimately, our goal is to be at the forefront of innovation, helping to shape the future of iGaming.
The post Exclusive Interview with Newly Launched CatoriTech’s CEO & Co-Founder, Domenico Mazzola appeared first on European Gaming Industry News.
By Giuseppe Barbanera, Head of Commercial LATAM at Games Global
In an industry that prides itself on global reach, it is easy to assume that scale alone guarantees success. But in iGaming, “global” should never mean uniform.
The markets we serve are not interchangeable and nowhere is this clearer than in Latin America.
Too often, companies attempt to replicate European or US customer service models across every region, assuming efficiency and standardisation will translate universally.
In reality, operating across multiple regions does not necessarily mean the same model applied everywhere will succeed. In practice, success depends on how well strategies are adapted to each market.
A strategy that works effectively in Europe or the US can fall flat in Latin America if it does not consider cultural nuances and the way people prefer to communicate and build trust.
The real question for our industry is not whether we can operate globally, but whether we are willing to adapt locally. Are we prepared to meet markets on their own terms?
While iGaming is international in scope, when it comes to customer service and account management, there is no universal rule of thumb. Each region brings its own business culture and has its own expectations.
Understanding those differences is essential to building lasting partnerships. Ignore this, and you risk missing the full potential of high-growth markets. Latin America exemplifies this particularly strongly.
The region is expanding rapidly and offers significant opportunities with its own distinct dynamics and pace of development.
Different regions require different approaches, and success depends on adopting a much more hands-on and adaptable approach that reflects local market conditions.
Relationships and trust form the foundation of business, and partners value time, presence and consistency.
Account management is not just about supporting day-to-day operations; there is a heavy focus on guiding partners through regulatory change while tailoring solutions that reflect both cultural preferences and player behaviour.
Cultural nuance therefore plays a key role in building strong partnerships. Speaking the same language and recognising local customs helps create genuine connections.
These small but important touchpoints turn business conversations into personal relationships, which in turn build trust and make collaboration much easier, ensuring strategies are more relevant and effective.
After all, a business is built by people, and if you were choosing a partner, would you not favour one who has taken the time to understand your culture and values?
Flexibility and empathy are equally important. While priorities may vary by market, balancing efficiency with strong communication and collaboration is key everywhere.
In Latin America, dialogue and relationship-building play an especially important role. Operators and partners want to know their challenges are understood and that the solutions offered reflect their business needs and are tailored to the local market.
That means technical expertise is not enough. True success comes from being culturally aware and having the willingness to adapt global models to fit local needs, rather than forcing local markets to adapt to global models.
Having a presence on the ground also makes a tangible difference. Local teams and studios provide direct insight into shifting trends, regulations and player preferences.
The proximity allows companies to respond quickly, whether by launching content that resonates with global audiences, tailoring campaigns to local celebrations, or helping partners navigate evolving compliance requirements.
Combining global scale with a local presence enables support that feels both relevant and reliable.
What we see in Latin America is that customer service is never a one-size-fits-all exercise. It is shaped by people just as much as by products.
By listening to local perspectives, investing in relationships and embracing cultural nuance, customer service becomes more than problem-solving and becomes a driver of long-term growth.
That is the difference between being just another supplier and a true partner.
The region rewards those who take the time to listen, adapt and connect, and as Latin America continues to grow and mature, cultural understanding will remain a defining factor in the most successful collaborations.
The post Cultural nuance: Localising customer service for Latin America appeared first on Americas iGaming & Sports Betting News.
As legacy sportsbooks struggle with ‘search and click’ fatigue, Josh Swerdlow, Founder and CEO of ChatBet, says the next industry titan will win by owning the conversational intent layer where billions of users already live.
Why is the current sportsbook UX struggling to keep up with modern tech?
It comes down to legacy debt. Current sportsbook apps are just digital spreadsheets – grids from the 1990s that have been optimised for desktop and not mobile-first intuition. With the majority of sportsbooks, users are forced through deep menus and endless scrolling, creating a “hurdle race” for every transaction. This leads to cognitive overload – while hardcore bettors might tolerate the clutter, casual punters encounter analysis paralysis and this usually leads to betslip abandonment. As user behaviour shifts from “search and click” to “intent and fulfilment”, and against a backdrop of spiraling acquisition costs and high levels of churn, this is really putting the squeeze on operator profitability and ultimately long-term sustainability.
What do you mean when you say we are moving from “search and click” to “intent and fulfilment” and what does this mean for online sportsbooks?
In a “search and click” world, the user does the heavy lifting – navigating deep menus and grids just to find a single market. “Intent and fulfillment” flips that script. It’s the shift from a user searching for a bet to simply commanding it. If a consumer can book a five-star hotel in Rome by sending a single text, they naturally expect to back their favorite team with the same level of ease. For the operator, this means the sportsbook evolves into a high-powered back-end utility – the engine – while the messaging interface becomes the front-of-mind “steering wheel”. By moving away from the friction of standalone apps and capturing intent directly within WhatsApp or Telegram, operators stop being a destination the user has to find and start being a conversation the user is already having.
How does conversational betting actually chance user behaviour and crush the conversion funnel?
Traditional betting can take between 10 to 12 steps and up to 60 seconds – a solution like ChatBet reduces that to a single text or voice note and ten seconds or less. It also shifts the player from architect to director – instead of manually building complex parlays by scrolling through 50+ toggles, the user simply asks the AI to “Build a safe 3-leg parlay for the United game” and then confirms the wager. The result? Data from a ChatBet pilot shows an 82% drop in time-to-bet and a 28% increase in conversion rates.
From an operator’s perspective, is this a rip and replace of the current technology or is it much easier to implement than that?
Conversational betting solutions such as ChatBet are an orchestration layer, not a replacement. Our solution literally plugs into existing APIs. This also helps from a regulatory and compliance perspective, with core functions such as KYC, wallet management and responsible gambling triggers remaining securely within the operator’s existing stack. This allows for overnight modernisation – operators can update their UX for the “TikTok generation” without the multi-year cost of rebuilding their entire core tech.
Why is intent data now considered the ultimate competitive moat?
It’s about context over clicks. Traditional trackers show where the user clicked but conversational data reveals exactly what they want in their own words. Then there’s the network effect – every interaction trains the AI on local slang, fan sentiment and individual patterns and preferences. This provides operators with an insurmountable defence. A competitor can copy your odds, but they cannot easily clone a refined, high-context relationship with millions of users.
Why is this a billion-dollar venture-scale opportunity right now?
Viral distribution. Conversation betting piggybacks on billions of WhatsApp and Telegram users to allow operators to solve the skyrocketing customer acquisition cost crisis they face. There’s also the retention advantage, with messaging-native users showing a 35% higher day-30 retention rate because the interface is “always on”. What’s more, chat-based betting allows for “nudge” technology and lower-friction, smaller-stake engagement, which aligns with 2026 global regulatory shifts toward safer play.
Predictions markets are throwing the sports betting industry into chaos. How does conversational betting help traditional operators get in on the action?
Prediction markets are exploding because they tap into the “stock market of everything” but for traditional operators, these markets are often too complex to display in a standard grid and too intimidating for the average punter to navigate. Conversational betting bridges this gap by acting as a natural language translator for complex binary contracts. Instead of forcing a user to decipher order books or probability curves, a chat interface allows them to simply trade on their opinions, like the weather or political shifts, as easily as sending a text. Because chat has “unlimited shelf space”, operators can offer an infinite array of niche markets without clogging their app’s UI. Ultimately, it turns prediction markets from a niche financial product into a social, real-time experience, capturing “hot takes” in WhatsApp or Telegram and instantly converting them into priced, compliant transactions.
If this shift is as inevitable as you say, what is the one thing legacy operators need to do right now to avoid becoming the ‘Blockbuster’ of the betting industry?
They need to stop thinking about their “app” and start thinking about their “API”. The battle for the customer has moved off the home screen and into the chat thread. Right now, the opportunity is to be the first mover in the conversational space – to own the “intent layer” before it becomes the industry standard. The winners of 2026 won’t be the ones with the loudest marketing, but the ones who make placing a bet as easy as telling a friend who you think will win.
The post Betting at the Speed of Chat appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Backed by Grupo Silvio Santos, founded by Silvio Santos, the company aims to position itself as a platform that goes beyond traditional betting.
In an interview during BiS SiGMA South America, Fernando Justos Fischer, CEO of TQJ, detailed the company’s strategic pillars, the sector’s challenges and its long-term vision for the Brazilian market.
According to Fischer, the current moment is one of consolidation in the regulated market.
The expectation is that the sector will move toward more mature discussions, focusing on compliance, sustainability and user protection.
In this context, the event is seen as a strategic space for alignment between operators, regulators and partners, driving more structured growth.
TQJ’s strategy is based on three main pillars: strengthening brand and distribution by leveraging the group’s assets; a data-driven operation focused on efficient acquisition and sustainable retention; and responsible gaming as a core principle of the business.
All of this, according to the executive, is supported by technology and intelligence applied to the user experience.
The backing of Grupo Silvio Santos is highlighted as a key competitive advantage.
For Fischer, the combination of credibility, scale and expertise in entertainment allows TQJ to position itself as an accessible, trustworthy brand with a strong connection to the Brazilian audience.
The goal is to lead the market in trust and responsibility.
In a highly competitive environment, the company is focusing on integrating proprietary distribution, gamified experiences and the intensive use of data and artificial intelligence for personalization.
Fischer notes that competitive advantage will increasingly lie in retention, supported by advanced CRM, engagement mechanics and solid responsible gaming practices.
During the event, this positioning was also demonstrated in practice.
Bet do Milhão came to life in a live game show format, directly connecting entertainment and betting. The activation generated engagement and reinforced the company’s value proposition.
Among the main challenges in the Brazilian market, Fischer highlights the need to build a sustainable environment amid intense competition, as well as the importance of educating consumers and combating illegal operators.
He states that operators with discipline, governance and a long-term vision will have a competitive advantage.
In terms of responsible gaming, TQJ already implements tools such as deposit limits, self-exclusion, behavioral monitoring and active communication with users.
The company adopts a preventive and continuous approach that goes beyond regulatory compliance.
This monitoring is carried out through real-time behavioral analysis, enabling the identification of risk patterns and allowing for fast and precise interventions.
Fischer emphasizes that the company aims to go beyond regulatory requirements, viewing responsible gaming as both a competitive differentiator and an institutional commitment.
Artificial intelligence plays a central role in the operation. In marketing, it is used for campaign optimization, prediction and content generation.
In product, it supports the continuous evolution of the user experience. In security, it strengthens analysis and protection systems.
Additionally, AI enables deeper integration between entertainment and betting, creating more interactive and personalized experiences.
Features such as real-time personalization and gamified mechanics are already part of the company’s roadmap.
Even so, Fischer stresses that there is a clear limit when it comes to personalization: user protection. All strategies must operate within responsible parameters, without encouraging risky behavior.
In summary, the CEO defines TQJ’s role in this new phase of the market as a platform capable of connecting entertainment and betting in Brazil with responsibility, technology and trust.
The post TQJ bets on entertainment and responsible gaming in Brazil’s regulated market appeared first on Americas iGaming & Sports Betting News.
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