Compliance Updates
Special Interview: A Conversation with Tom Farrell, CMO of ClearStake
Affordability is currently the word on everyone’s lips. Operators continue to face a ‘sustainability conundrum’ – they must fulfil their regulatory obligations and commitments to player protection, while ensuring their business remains profitable. For many, affordability can spell disaster, with up to 90% of customers lost when asked to prove they have the money they are wanting to spend. However, using Open Banking to carry out these financial checks as quickly as possible may be the answer to boosting retention and retaining otherwise lost revenues.
The DCMS recently published a public consultation on the UK gambling White Paper, while the Gambling Commission launched its own on financial risk checks, bringing their importance of affordability to the top of the agenda – but operators must now strike the balance between minimising harm and maximising revenue. Affordability checks that take too long risk sending customers to competitors, or worse, the black market.
One of the key remedies to the high level of churn experienced in the past is making sure financial risk checks can be carried out quickly and with as little friction as possible, so that customers can complete them with as much ease as approving a payment while online shopping. Operators have to reach a decision quickly because the longer players wait, the more likely it is they will go elsewhere while they’re waiting.
Of course, there are some people who under no circumstances will share financial data with someone like a gambling operator. There’s also a group of people who won’t share data because they know they are gambling beyond their means. This is of course the system working as it should and that’s a good thing. But there’s a third group of people for whom it’s too much effort. They’re asked to provide bank statements, at which point they go to a competitor, as the hoops they have to jump through are not worth it.
For a customer using Open Bank technology, such as ClearStake, what used to involve downloading and printing bank statements and a wait while the operator reviews the data, now takes just 30 seconds and a few clicks. A decision is recommended to the operator immediately and theoretically, the whole process can take less than a minute. Players click a link, and they are taken to a super slick and simple process where they press a couple of buttons and the relevant financial data is shared securely. They are always in control of their data and they can revoke permission at any time.
Our software categorises every transaction and we can calculate whatever the operator wants to see. It could be disposable income, net gambling spend, total income, or current balance on the account. Our software can also evaluate the rate of change so operators can see accelerating gambling spend or consistently declining savings and work out if the player’s gambling activity is still within the safe bounds of their current financial position.
Without responsible gaming and Enhanced Due Diligence (EDD) checks, gambling risks being over-regulated out of existence as the product will become unprofitable. To answer the sustainability conundrum many operators face, we need to find a middle ground. Sustainability means not letting people spend beyond their means. It means letting people have a bet if they can afford to, while not taking more money than they can spend.
Over the last two or three years, the Gambling Commission got strict on affordability checks. They asked operators how they know someone could afford to lose ‘x’ amount. The White Paper effectively agreed with the Gambling Commission and has clarified that if someone is losing £2,000 in the space of three months or £1,000 in one month, operators should be confident about the player’s financial situation. The headline was that affordability and EDD checks should be taking place.
This discussion around affordability is not only limited to the UK, and we are seeing lawmakers and regulators in several other countries considering measures in this area.
The industry therefore needs to be proactive as the problem will never go away if it keeps allowing people to bet money they don’t have. In the public mind, gambling will have the same fate as cigarettes which are currently being regulated out of existence.
New Zealand Internal Affairs Minister Brooke van Velden has introduced the Online Casino Gambling Bill to the House of Representatives.
“The Online Casino Gambling Bill will introduce a regulatory system for online gambling in New Zealand, which will prioritise harm minimisation, consumer protection, and tax collection,” said Ms van Velden.
Cabinet has previously agreed to introduce new legislation to regulate the online casino gambling market, which is currently unregulated in New Zealand. Key features of the Bill include:
• Up to 15 licences for online casino gambling operators will be auctioned.
• Companies applying for a licence will need to provide detailed information to the regulator, including on their business plans for New Zealand.
• Licensed operators will be allowed to advertise, with restrictions.
• Unlicensed operators will be prohibited and fines up to $5 million may be applicable for breaking the law.
“The Bill will proceed to select committee later this year and New Zealanders will have the ability to have their say through the select committee process.”
The introduction of the Bill meets action 21 on the Coalition Government’s Quarter Two Action Plan.
The post New Zealand Introduces Online Casino Gambling Bill appeared first on European Gaming Industry News.
On June 26, the court at Frederiksberg ruled in favour of the Danish Gambling Authority to have 178 websites blocked that offered illegal gambling to Danes. That is the highest number of blocks made since 2012.
The Danish Gambling Authority monitors websites that offer gambling to Danes without a licence. The blocking of the sites is done through the court, which assesses whether they should be blocked, and now the court in Frederiksberg has ruled in favour of the Danish Gambling Authority and have ordered the Danish internet service providers to block 178 gambling sites.
In total, the Danish Gambling Authority has had 616 illegal gambling sites blocked since 2012.
Record number of blocks
178 blocked websites are the highest number so far for a single blocking case since 2012. Previously, the Danish Gambling Authority conducted only one case a year in court to have the sites closed, but since 2024 the cases have been brought before the court twice annually.
“It is of course frustrating that illegal gambling sites continue to appear targeting Danes,” said Anders Dorph, Director of the Danish Gambling Authority.
“But I am very pleased that we have tools to find the sites and that we manage to get them blocked. In 2023, we took the initiative to have the sites blocked twice a year instead of once. This means that we can more quickly shut down access to sites that do not have a Danish licence and where consumers do not have the same protection as those gambling operators who have a licence from the Danish Gambling Authority.”
The post The Danish Gambling Authority Blocks 178 Illegal Gambling Sites appeared first on European Gaming Industry News.
Africa
DRC Signs MoU for Public-Private Partnership with Burundi’s East African General Trade Company
The Democratic Republic of Congo’s Ministry of Sports and Leisure announced the signing of a memorandum of understanding for a public-private partnership with Burundi’s East African General Trade Company (EAGT). This partnership aims to modernise the oversight of the gambling and sports betting sector, a rapidly expanding field in the country.
According to the Ministry, EAGT will implement a centralised digital monitoring system. This system will connect operators’ platforms to transmit real-time reports to the Congolese state. The initiative seeks to bolster sector transparency, enhance tax collection (especially the 10% tax on bettors’ winnings) and combat tax fraud.
While no specific timeline has been set for implementation, a pilot phase is planned for Kinshasa. An interministerial commission will rigorously supervise this pilot to ensure robust oversight by public authorities. EAGT will fully cover the project’s initial funding, with repayment staggered based on generated revenues, thereby avoiding any immediate pressure on state finances.
This project is part of a broader push to regulate the sector. In 2023, during a Council of Ministers meeting, former Finance Minister Nicolas Kazadi revealed that 139 illegal operators were active in 2022, with no available data on their revenues. Tax collections that same year reached only one billion Congolese francs, a level deemed very low compared to the sector’s real potential.
Faced with this situation, the government had considered creating a regulatory authority equipped with a digital tracking system. Projections at the time suggested such a reform could generate over $100 million annually (280 billion Congolese francs at the current dollar value), solely from the tax applied to bettors’ stakes.
Burundi offers a successful example. In June 2024, N-Soft introduced a similar system there. According to the Director General of Burundi’s National Lottery, this system led to a dramatic 552% increase in the sector’s tax revenues.
The post DRC Signs MoU for Public-Private Partnership with Burundi’s East African General Trade Company appeared first on European Gaming Industry News.
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