Interviews
Roundtable – Thinking Outside the Box with experts from Betsson, Gamingtec and Press Enter
Q: Is the online gambling industry lagging behind others when it comes to UX?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
Although we are seeing substantial improvement, the simple answer is yes, when you compare the industry to other digital industries and their giants like Netflix, Spotify, Amazon – it is clear that these companies invest heavily in differentiating themselves from others in their field, offering customers with the most user-friendly and effective browsing experience. As an industry, our focus has heavily been on the content we release, innovation and adapting to constant change, which can distract our focus on user experience optimisation. It is understandably quite a challenge given that the industry has grown at such a fast pace and we’re often faced with regulatory changes, even impacting the way we can promote games on site, which means that every market has different UX requirements.
Gamingtec – Andrei Beu – Commercial Director
The COVID-19 pandemic shook the very foundations of businesses from different industries, forcing them to adapt to changing times at a much faster pace. More and more businesses realized the importance of building their online presence as the world retreated indoors. We can say that the gambling industry is somewhat more conservative hence lagging behind tech, travel or big data, yet there are certain markets (like EU) which are focusing a lot of attention on UI/UX.
Press Enter – Hampus Eriksson – Chief Product Officer
We are operating in an online industry, estimated to be worth more than $50bn which says to me we are doing something right. The industry is incredibly competitive and in order to acquire and retain players, UX has to be a priority for anyone hoping to drive a successful business and experience substantial growth.
Competition also drives innovation and our industry is renowned for pioneering technology that provides the best UX available. This not only applies to the moment players arrive at the lobby but also the choice of games, easy navigation, player personalisation, but also to more compliant requirements that are in place to ensure player protection. UX is everything and I believe the gambling industry truly thinks about the end to end player journey and what that UX looks like.
There will always be some incredible examples outside of gambling that surprise and impress us, and this is great, because it’s also important to be regularly inspired and learn how we can adapt new technologies to enhance our own industry.
Q: Casino game lobbies have not drastically changed in many years – why is this?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
The focus through the years has very much been around providing players with the best content and engagement before and whilst playing the games. This includes tailored content targeted at specific players based on their preferences, intriguing offers and engaging gamification experiences such as tournaments and missions, often offering massive prize pools. This was always the most effective way in attracting players to browse games, however as markets regulate and marketing becomes more limited, optimisation of your shop window becomes integral in allowing players to find content which they enjoy.
Gamingtec – Andrei Beu – Commercial Director
This is again a matter of the markets we are looking at. The more technically evolved countries have also brought in a better UX and are constantly updating their online gambling offering. We can easily tell the difference between operators active in Africa versus Europe. So lesser tech progress attracts conservativeness.
Press Enter – Hampus Eriksson – Chief Product Officer
At a glance, I can understand how one might think that lobbies have largely stayed the same in terms of format, however there is a lot more going on behind the scenes. Casinos have gone from offering players hundreds of games to thousands of games across multiple verticals. Today, players are provided with all the tools to navigate the lobby, with filtering systems, game categories, etc and operators are now finding ways of using the information they glean from player behaviour to come up with new and interesting ways to present games that the player would enjoy most.
Q: What technologies/solutions are available to help deliver a more personalised experience?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
We are definitely not short of data in our industry, which is the key ingredient to developing a personalized gaming experience. We spend hours on hours every day drilling down on deep dive analysis, with the end goal to deliver the most dedicated user journey. There are also third party companies specializing in content analysis and building personalized frameworks. Apart from this, with the tremendous volume of games on display and influx of new content being released on a daily basis, having a smooth content management system is essential. I would say there should be a balance of a refined game recommendation engine, with the touch of human experience as the ideal approach to achieve this experience, since our industry is constantly evolving, with new game types constantly being innovated by game studios – we need to ensure we are always on top of the current trends.
Gamingtec – Andrei Beu – Commercial Director
There are several tools that have been widely used in the past years to shape the UI/UX and they will keep on having an important role. Yet it’s only natural that designers and developers alike will look into the emerging UX technologies like Voice UI (Amazon Alexa, Google Home, Apple’s Siri and Microsoft’s Cortana), touchless gesture control, AI, VR and others. The industry will need to adapt as the trends show us the users being more and more connected to emerging technology.
Press Enter – Hampus Eriksson – Chief Product Officer
Going back to the previous question about UX, personalisation plays a large part in this. If a client doesn’t feel like they feel valued or that they belong, then they’re not going to want to stick around. An operator can provide the most immersive and thrilling content, but without ensuring personalisation is a priority within their UX ambitions, then it will not be money well spent.
There are a number of technologies available and many of which are easily integrated into iGaming platforms. These can range from extremely advanced solutions using many data points that will subsequently start learning player preferences by recommending games they are likely to enjoy or more simple solutions that allows you to present a range of games to be presented to a group of players qualifying into some set criteria’s.
The implementation of AI has also played a huge factor when it comes to personalisation and has been a hugely valuable tool in driving overall engagement throughout the player journey leading to increased wagering activity and ultimately maximising the lifetime value of each customer.
Q: Why is delivering a personalised experience so important for the player?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
Picture yourself as a person who is opening an online casino page for their first time, all you are presented with is a bunch of game thumbnails, perhaps some important information about the game, as well as the option to filter through the various game offerings and studios. As an average player, this massive selection can be quite overwhelming and often the player will choose a game related to an offer, or one of the first games they see on the page. If one of the first games you enter is an extremely volatile game for instance, as an average player you could deplete your balance instantly and get the opinion that you cannot win. We are building some brilliant content in this industry and there is absolutely something for any type of player, how you guide a player to making their choice of game is key to their perception of playing online.
Gamingtec – Andrei Beu – Commercial Director
Focusing on customers and testing different options is key in determining the most relevant and effective UX for online gambling. Various types of screen resolutions and browsers need to be supported to ensure an equally easy and enjoyable experience for the players. Moreover, operators need to make sure they consider every step users might take to find a game, access help, search and any reasons why they might want to abandon the site/app. The quicker users get to their goal, the more frequently they are likely to return to the same operator.
Q: What opportunities does it present the operator?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
The obvious opportunity is of course a far greater customer engagement and retention. By delivering a personalized experience from a UX point of view, every time a player logs in to their account, they are not seeing a static page, but ideally a fully customized experience. Retention is key in any industry, it is cheaper to retain players than acquire, I believe that the user experience, especially looking ahead, is going to be key in judging site stickiness and brand loyalty. Players are spoilt for choice nowadays, with new brands always being launched, the user journey is more important than ever.
Gamingtec – Andrei Beu – Commercial Director
Personalization is at the heart of a comprehensive customer experience. The benefits of good UI/UX are measurable and research shows us the importance of proper personalization:
- the ROI is likely to increase 5 to 8 times and sales by 10%
- personalized calls to action convert 200% better
- 90% of users are likely to be willing to share their behavioral data if the operator can make their experience faster and easier
Press Enter – Hampus Eriksson – Chief Product Officer
Investing in personalisation is a necessary approach by most operators because without it, it will dramatically reduce the lifetime value of that player. Therefore, the opportunities are all around ensuring the retention of players. I think that Game Recommendation Engines in all their various forms are maturing, and there is a lot of focus and investment going into that. CRM personalisation has also come on leaps and bounds, enabling operators to offer an end to end level of personalisation. This is particularly valuable when we engage with our players via Customer Support and/or Payments. The chat bots are great at taking care of many FAQs, and this undoubtedly expediates many requests on behalf of our players.
However, there will always be situations where players will need a real human interaction to solve a problem. Therefore, I think we have a great opportunity to improve how we respond to these types of enquiry; such as, why do I have to explain my problem to a customer representative and why have they not got the technology and tools to see what my problem is before I start talking to them? The stuck game rounds, spins that didn’t pay out correctly or bonuses that didn’t trigger or release is the type of information buried deep in 3rd party systems and can be accessed if you are guided where to look. I think we can make significant improvements in that area and empower 1st line support more to give help more promptly, rather than start collecting the information from the user to start up the investigation. Furthermore, as an industry we still need to continue to invest into empowerment of our 1st line. This is one of the few chances we get to communicate directly with our players, and you do not get a better opportunity to change a bad experience into a positive one. I am still amazed when I gamble around casinos and need help and still get hit with the same response that I got 10 years ago: “we need to escalate to the relevant department” answers, we need to minimise this to the absolute necessary level.
Q: How do you see casino game lobbies and the way content is pushed to players changing?
Betsson – Janick Bonnici – Gaming Content Optimisation Manager
I imagine that lobbies will come more alive with more customization on the user-end. The average shelf-life of a new game is becoming shorter and shorter, given the volume of content coming through, as a result the decay curve of a new game release is also much quicker. Everyone wants that front-page exposure, therefore judging that a game sticks from the beginning is vital. This should tie in with games becoming more feature-rich, which guarantees that they’ll be pushed through in more categories and filtering, thus granting them more exposure. We should aim to move away from static looking lobbies and bring online casino pages to life, really bringing forward the exciting experience and thrill which you experience in-game, before you even open the game.
Gamingtec – Andrei Beu – Commercial Director
Online casino operators generate huge volumes of data on a daily basis, and within this data there are plenty of indicators as to player preferences in each market. Identifying and monitoring trends in each market enables the operators to determine which games/providers they should promote, also allowing them to create bespoke content.
There is a series of factors to consider if you want to really engage with your players as an operator and the change will likely be based on behavioral data as well as emerging tech allowing the operators to provide a unique UI/UX.
Press Enter – Hampus Eriksson – Chief Product Officer
Our industry is constantly innovating and it won’t be long before it’s introducing a much more advanced way of serving the games and marketing information that players want to receive. I also think that for the more casual and recreational player, there might be a slower uptake in any significant changes to the game lobby but who knows – watch this space!
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apuestas
Los mercados de predicción ganan terreno en Brasil con la entrada de Previlabel
“En el mercado regulado de apuestas sentí que estaba intentando nadar en un océano dominado por tiburones. En el mercado de predicciones, estamos ayudando a construir el propio océano.” (C.S)
El mercado de predicciones comienza a ganar espacio en Brasil en un momento de transformación para la industria del gaming y los productos digitales basados en probabilidades.
Aunque todavía es un concepto incipiente en el país, y contradictorio en países vecinos, este modelo, que combina elementos de mercados financieros, tecnología y comportamiento del usuario, ya ha demostrado su potencial en otras regiones al ofrecer estimaciones colectivas sobre eventos futuros.
Sin embargo, su avance ha sido conflictivo en América Latina.
En mercados como Argentina, por ejemplo, está enfrentado restricciones e incluso prohibiciones, en medio de debates regulatorios sobre su naturaleza y su posible similitud con las apuestas tradicionales.
En este contexto, Brasil aparece como un terreno aún en definición, donde la reciente regulación de las apuestas deportivas abre espacio para discutir nuevos formatos digitales basados en probabilidades.
Es en este escenario donde surge la figura de Carlos Santos, CEO y uno de los impulsores de este segmento en el mercado brasileño con el lanzamiento de Previlabel.
Con experiencia previa en el ecosistema de apuestas, Santos decidió dar un paso más allá del modelo tradicional para apostar por la construcción de una nueva categoría en el país: los mercados de predicción.
A través de su visión y su proyecto, el ejecutivo busca no solo introducir este concepto en Brasil, sino también desarrollar la infraestructura tecnológica necesaria para que nuevos operadores y empresas puedan formar parte de este ecosistema emergente.
En esta entrevista, Carlos Santos analiza el potencial del mercado de predicciones en Brasil, los desafíos de su desarrollo y las oportunidades que pueden definir el futuro de este segmento en la región.
¿El mercado de predicciones aún es poco conocido en Brasil. ¿Cómo explicaría este concepto a alguien que nunca ha oído hablar de él?
Los mercados de predicción son plataformas donde las personas negocian probabilidades sobre eventos futuros.
En lugar de simplemente apostar por un resultado, los usuarios compran o venden posiciones basadas en la probabilidad de que algo ocurra.
El precio de estas posiciones termina reflejando lo que el mercado cree que es la probabilidad de ese evento.
Por eso, muchos describen este modelo como una especie de bolsa de valores de probabilidades, donde la información, la opinión y el dinero se combinan para formar una estimación colectiva del futuro.
¿Por qué cree que Brasil puede convertirse en un mercado relevante para plataformas de predicción?
Brasil tiene varios factores que favorecen este tipo de mercado. En primer lugar, es un país altamente conectado digitalmente y con una gran adopción de nuevas tecnologías financieras.
En segundo lugar, existe una cultura muy fuerte en torno a los deportes y a los eventos públicos, lo que genera naturalmente interés por las predicciones.
Además, la reciente regulación de las apuestas deportivas ha abierto espacio para nuevas discusiones sobre productos relacionados con probabilidades y mercados digitales.
El país acaba de regular las apuestas deportivas. ¿Los mercados de predicción son una evolución natural de esto o una industria diferente?
Están relacionados, pero no son exactamente lo mismo.
En las apuestas deportivas tradicionales, las probabilidades son definidas por la casa de apuestas.
En los mercados de predicción, en cambio, son los propios usuarios quienes forman esas probabilidades al negociar posiciones entre sí.
Esto crea una dinámica más cercana a un mercado financiero, donde el precio cambia a medida que surgen nuevas informaciones y las personas ajustan sus expectativas.
¿Cuáles son los principales tipos de eventos que podrían volverse populares en este mercado en Brasil?
El deporte probablemente será el punto de entrada más natural, ya que existe una gran base de usuarios interesados en este tipo de eventos.
Pero con el tiempo, estos mercados pueden expandirse hacia áreas como política, economía, entretenimiento e incluso tecnología.
En otros países ya existen mercados de predicción sobre elecciones, indicadores económicos y grandes eventos globales.
Esto demuestra que el modelo tiene potencial para ir más allá del entretenimiento.
¿Existe el riesgo de que el mercado de predicciones sea confundido con las apuestas tradicionales?
Sí, especialmente al inicio.
Como ambos involucran dinero y probabilidades, es natural que exista cierta confusión. Sin embargo, la diferencia está en la dinámica del mercado.
En las plataformas de predicción, los usuarios pueden negociar probabilidades y reaccionar ante nueva información, lo que hace que el sistema sea más parecido a un mercado financiero que a una apuesta tradicional.
Con el tiempo, a medida que el público entienda mejor el funcionamiento, esta distinción tenderá a ser más clara.
En el exterior, las plataformas de predicción ya existen desde hace tiempo. ¿Qué puede aprender Brasil de estas experiencias?
La principal lección es que estos mercados funcionan mejor cuando hay transparencia, liquidez y reglas claras de operación.
Las experiencias internacionales muestran que, cuando están bien estructurados, los mercados de predicción pueden generar estimaciones bastante precisas sobre eventos futuros. Sin embargo, también ha quedado claro que es fundamental contar con mecanismos de integridad y un entorno regulatorio que acompañe la innovación.
Brasil tiene la ventaja de poder observar estos ejemplos y adaptar las mejores prácticas a su propio contexto.
¿Qué le hizo mirar hacia los mercados de predicción en lugar de continuar únicamente en el mercado tradicional de apuestas?
Durante el último SBC en Lisboa tuve un momento muy claro de reflexión sobre el mercado. Me di cuenta de que estaba intentando competir en un entorno extremadamente difícil para empresas nuevas: enfrentar directamente a gigantes ya consolidados en el sector de apuestas.
El mercado regulado de apuestas en Brasil es altamente competitivo y está dominado por empresas con gran capital. Es como intentar nadar junto a tiburones en un océano que ya les pertenece.
Fue entonces cuando entendí que tal vez la oportunidad no era competir en ese mercado de la forma tradicional, sino participar en la construcción de una nueva categoría dentro del sector. El mercado de predicciones aún está en sus inicios en Brasil, lo que abre espacio para la innovación, la tecnología y el liderazgo.
Percibí que podía aprovechar toda la experiencia adquirida en el sector de apuestas para ayudar a estructurar este nuevo momento del mercado en el país.
¿Cuál fue el momento en que decidió convertir esto en un negocio?
Cuando regresé a Brasil después del SBC Lisboa, mi visión de negocio cambió completamente.
Comencé a estudiar más profundamente el mercado de predicciones y entendí que no era solo una tendencia global, sino también una oportunidad real para construir infraestructura en este sector en Brasil.
A partir de esta visión, iniciamos una asociación con Brasil Bitcoin, aprovechando toda su experiencia en Web3 e infraestructura digital para desarrollar esta tecnología.
La idea fue combinar esa experiencia en blockchain con nuestra visión de producto y mercado, creando una base tecnológica capaz de aportar más competitividad e innovación a este nuevo segmento.
¿Cuáles fueron los mayores desafíos al comenzar en este sector?
El principal desafío fue construir la tecnología.
Los mercados de predicción requieren una infraestructura muy específica, que incluye sistemas de negociación de probabilidades, liquidez, gestión de eventos y mecanismos de integridad.
Como este mercado aún es muy nuevo en Brasil, prácticamente no existían soluciones listas adaptadas a la realidad local. Esto exigió un gran esfuerzo de desarrollo para crear una tecnología sólida capaz de sostener el crecimiento de este ecosistema.
¿El público brasileño está preparado para entender y utilizar los mercados de predicción?
Creo que sí. El brasileño ya ha demostrado una gran capacidad de adaptación a nuevos productos digitales.
Basta observar el crecimiento de las apuestas deportivas, las criptomonedas y las plataformas financieras en los últimos años.
Cuando el modelo se explica bien y la experiencia es simple, la adopción tiende a ocurrir rápidamente.
¿Qué hace exactamente Previlabel dentro de este mercado?
Previlabel es una empresa de tecnología enfocada en infraestructura para mercados de predicción.
Desarrollamos la tecnología que permite a emprendedores crear sus propias plataformas de predicción y construir negocios dentro de este nuevo segmento que está comenzando a surgir en Brasil.
Nuestro objetivo es facilitar la entrada de nuevos operadores en este mercado.
Ustedes no operan solo una plataforma — venden tecnología para quienes quieren crear la suya. ¿Cómo funciona este modelo?
Exactamente.
Previlabel funciona como un proveedor de tecnología para este mercado. En lugar de operar una única plataforma, desarrollamos la infraestructura que los operadores pueden utilizar para lanzar sus propias marcas dentro del mercado de predicciones.
Esto permite que emprendedores y empresas ingresen en este sector de forma mucho más rápida, sin necesidad de desarrollar toda la tecnología desde cero.
¿Cree que veremos muchas plataformas de predicción surgir en Brasil en los próximos años?
Creo que esto ocurrirá muy rápidamente. En los próximos meses ya deberíamos ver varias plataformas emergiendo en Brasil.
Históricamente, el país siempre ha atraído nuevos modelos de negocio digitales debido al tamaño del mercado y al alto nivel de adopción tecnológica.
Cuando surge un nuevo segmento prometedor, Brasil suele convertirse en uno de los principales mercados de experimentación.
¿Existe una especie de “carrera” para crear el primer gran mercado de predicción brasileño?
Sí, esto es algo natural en cualquier industria naciente.
Cuando un nuevo mercado comienza a formarse, siempre existe una competencia inicial entre empresas para ver quién logra posicionarse primero y convertirse en referencia.
Probablemente estamos en el inicio de este proceso en Brasil, y quien consiga construir una tecnología sólida, ganar la confianza del público y escalar primero tendrá una ventaja muy importante.
The post Los mercados de predicción ganan terreno en Brasil con la entrada de Previlabel appeared first on Americas iGaming & Sports Betting News.
Bet Aki
Prediction Markets Gain Ground in Brazil as Previlabel Enters the Market
The prediction market is beginning to gain traction in Brazil at a time of transformation for the gaming industry and probability-based digital products.
Although it is still an emerging concept in the country, and a controversial one in neighboring markets, this model, which combines elements of financial markets, technology, and user behavior, has already demonstrated its potential in other regions by offering collective estimations of future events.
However, its development has been uneven across Latin America.
In markets such as Argentina, for example, it has faced restrictions and even bans, amid regulatory debates over its nature and its possible similarity to traditional betting.
In this context, Brazil emerges as a market still in formation, where the recent regulation of sports betting opens the door to discussions around new probability-based digital formats.
It is in this scenario that the figure of Carlos Santos emerges, CEO and one of the promoters of this segment in the Brazilian market with the launch of Previlabel.
With prior experience in the betting ecosystem, Santos chose to move beyond the traditional model and focus on building a new category in the country: prediction markets.
Through his vision and his project, the executive aims not only to introduce this concept in Brazil, but also to develop the technological infrastructure needed for new operators and companies to participate in this emerging ecosystem.
In this interview, Carlos Santos discusses the potential of prediction markets in Brazil, the challenges of their development, and the opportunities that could shape the future of this segment in the region.
Prediction Markets in Brazil
The prediction market is still relatively unknown in Brazil. How would you explain this concept to someone who has never heard of it?
Prediction markets are platforms where people trade probabilities about future events. Instead of simply betting on an outcome, users buy or sell positions based on the likelihood of something happening.
The price of these positions ultimately reflects what the market believes is the probability of that event.
That’s why many people describe this model as a kind of stock exchange for probabilities, where information, opinion, and money come together to form a collective estimate of the future.
Why do you believe Brazil could become a relevant market for prediction platforms?
Brazil has several factors that strongly support this type of market.
First, it is a highly digitally connected country with strong adoption of new financial technologies. Second, there is a strong cultural interest in sports and public events, which naturally drives interest in predictions.
Additionally, the recent regulation of sports betting has opened the door to discussions around products related to probabilities and digital markets.
The country has just regulated sports betting. Are prediction markets a natural evolution of this, or a different industry?
They are related, but not exactly the same. In traditional sports betting, probabilities are set by the bookmaker. In prediction markets, however, users themselves create those probabilities by trading positions with each other.
This creates a dynamic closer to a financial market, where prices change as new information emerges and as people adjust their expectations.
What types of events do you believe could become popular in this market in Brazil?
Sports will likely be the most natural entry point, as there is already a large audience interested in this type of content.
But over time, these markets can expand into areas such as politics, economics, entertainment, and even technology.
In other countries, prediction markets already exist around elections, economic indicators, and major global events.
This shows that the model has the potential to go beyond entertainment.
Is there a risk that prediction markets could be confused with traditional betting?
Yes, especially in the early stages. Since both involve money and probabilities, some confusion is natural. However, the key difference lies in the market dynamics.
In prediction platforms, users can trade probabilities and react to new information, making the system closer to a financial market than a traditional bet.
Over time, as users better understand how it works, this distinction tends to become clearer.
Abroad, prediction platforms have existed for some time. What can Brazil learn from these experiences?
The main lesson is that these markets work best when there is transparency, liquidity, and clear operational rules.
International experiences show that, when well structured, prediction markets can generate highly accurate estimates of future events.
However, they also highlight the importance of integrity mechanisms and a regulatory environment that keeps pace with innovation.
Brazil has the advantage of being able to observe these examples and adapt best practices to its own context.
What made you look at prediction markets instead of continuing only in the traditional betting industry?
At the last SBC in Lisbon, I had a very clear moment of realization about the market.
I understood that I was trying to compete in a very difficult environment for new companies, going directly against well-established giants in the betting sector.
The regulated betting market in Brazil is extremely competitive and dominated by companies with significant capital.
It’s like trying to swim alongside sharks in an ocean that already belongs to them.
That’s when I realized that the opportunity might not be to compete in that market in the traditional way, but rather to help build a new category within the industry.
Prediction markets are still at an early stage in Brazil, which creates space for innovation, technology, and leadership.
I saw that I could bring all the knowledge I developed in the betting sector to help structure this new phase of the market in the country.
When did you decide to turn this into a business?
When I returned to Brazil after SBC Lisbon, my business perspective changed completely.
I began studying prediction markets more deeply and realized that this was not just a global trend, but also a real opportunity to build infrastructure for this sector in Brazil.
From that point, we started a partnership with Mercado Bitcoin, leveraging the company’s expertise in Web3 and digital infrastructure to develop this technology.
The idea was to combine this blockchain experience with our product and market vision, creating a technological foundation capable of bringing more competitiveness and innovation to this new segment.
What were the biggest challenges when starting in this sector?
The main challenge was building the technology.
Prediction markets require very specific infrastructure, including probability trading systems, liquidity management, event handling, and integrity mechanisms.
Since this is still a very new market in Brazil, there were virtually no ready-made solutions adapted to the local reality.
This required a significant development effort to build a robust technology capable of supporting the growth of this ecosystem.
Is the Brazilian public ready to understand and use prediction markets?
I believe so. Brazilians have already demonstrated a strong ability to adapt to new digital products.
Just look at the growth of sports betting, cryptocurrencies, and financial platforms in recent years.
When the model is well explained and the user experience is simple, adoption tends to happen quickly.
What exactly does Previlabel do within this market?
Previlabel is a technology company focused on infrastructure for prediction markets.
We develop the technology that allows entrepreneurs to create their own prediction platforms and build businesses within this new segment that is starting to emerge in Brazil.
Our goal is to make it easier for new operators to enter this market.
You don’t operate just one platform, you sell technology for others to build their own. How does this model work?
Exactly. Previlabel operates as a technology provider for this market. Instead of running a single platform, we develop the infrastructure that operators can use to launch their own brands within the prediction market space.
This allows entrepreneurs and companies to enter the sector much faster, without needing to build the entire technology from scratch.
Do you believe we will see many prediction platforms emerging in Brazil in the coming years?
I believe this will happen very quickly. In the coming months, we should already see several platforms emerging in Brazil.
Historically, the country has always attracted new digital business models due to the size of its market and the high level of technological engagement.
When a promising new segment appears, Brazil often becomes one of the main markets for experimentation.
Is there a kind of “race” to create the first major Brazilian prediction market?
Yes, this is natural in any emerging industry.
When a new market begins to take shape, there is always an initial competition between companies to see who can position themselves first and become a reference.
We are likely at the beginning of this process in Brazil, and those who manage to build solid technology, gain user trust, and scale quickly will have a significant advantage.
The post Prediction Markets Gain Ground in Brazil as Previlabel Enters the Market appeared first on Americas iGaming & Sports Betting News.
Conferences
From B2C Scale to B2B Stability: Kanggiten’s Real-World Lessons in Platform Resilience
Interview with Ivan Korkin, Head of Account Management at Kanggiten
After his successful participation at the HIPTHER Prague Summit 2026, we speak with Ivan Korkin, Head of Account Management at Kanggiten, to explore how real-world B2C operational experience can strengthen B2B platform stability in today’s high-demand iGaming environment — and why resilience, real-time monitoring, and proactive infrastructure design are becoming critical competitive differentiators.
Ivan, your discussion at HIPTHER Prague Summit focused on applying high-volume B2C operational lessons to B2B platform stability. From your perspective, what are the most overlooked insights that B2B providers can learn from real-world B2C environments?
The most overlooked insight is that B2B and B2C platforms do not require fundamentally different security and operational standards. In reality, the B2C experience differs mainly on the client side; the underlying security protocols needed to combat fraudsters, hackers, and bonus hunters remain exactly the same.
When designing platform architecture for long-term reliability, which core principles matter most today – and how has your approach evolved as traffic volumes and player expectations continue to rise?
The foundational principle is ensuring the platform is “Modular by Design”. Monolithic systems are simply too rigid for modern scaling. At Kanggiten, our platform is built from independent modules that communicate either through a shared data channel or via APIs. This ensures that if one module, like a tournament or bonus engine, gets overloaded, it does not bring down the entire platform; core functions like payments remain fully operational. This approach, called “graceful degradation,” keeps the platform reliable under pressure. Additionally, as expectations have risen, our approach has evolved to include self-healing capabilities, automatically restoring needed instances if a hardware failure occurs.
System resilience under load is a growing concern across the industry. What practical strategies should operators and suppliers implement to ensure performance remains consistent during peak demand moments?
Operators must utilize systems built for fast, automatic scaling without human intervention. When data volume grows, the platform should simply add more hardware on the fly. From a data hygiene perspective, peak loads often cause statistics to lag or duplicate. We prevent this by utilizing specialized columnar databases that scale horizontally for heavy analytical workloads. If a technical glitch sends the same data twice, our system recognizes it and refuses to double-count. Finally, resilience requires full system redundancy to achieve 99.9% uptime, ensuring there is zero single point of failure and that live database backups are hosted in physically separate data centers.
Kanggiten places strong emphasis on real-time analytics and monitoring. How do real-time metrics function as early-warning systems in modern iGaming infrastructure, and what signals should teams be watching most closely?
Real-time metrics are critical for identifying anomalies and root causes instantly. Many operators focus solely on technical metrics, but we closely watch business metrics like user registrations, deposits, bonus activations, and critical user chains. A server might appear healthy on a backend dashboard, but a sudden drop in these business metrics serves as an early-warning signal that issues are occurring on the user journey. Tracking these in real time prevents isolated technical glitches from turning into massive revenue losses.
Many teams still operate in reactive mode when incidents occur. What does a truly proactive issue-detection framework look like in 2026, and what cultural or technical shifts are required to get there?
A proactive framework utilizes dynamic product alerts and retrospective data analysis. Instead of waiting for a system crash, our alerting system compares the current volume of events against historical data—such as traffic from three weeks ago—to automatically determine if current metrics are normal or if human intervention is needed. Culturally, moving away from reactive firefighting requires a commitment to continuous testing; we run automated tests, manual checks, and cloud-based load testing before any code ever reaches production.
Looking ahead, as modular and full-stack platforms continue to evolve, what should operators prioritize now to ensure their infrastructure remains secure, scalable, and future-ready over the next three to five years?
Operators must prioritize a “provider-agnostic” approach to their infrastructure. Over the next few years, the ability to rapidly adapt to changing regulations and execute seamless, disruption-free migrations between cloud providers will be paramount. Security must also remain a top priority; operators should demand infrastructure that holds the highest-level PCI DSS certification (Level 1 v4.0) , where card data is encrypted with strong algorithms and in-transit data is secured using Sectigo and Google SSL certificates over TLS 1.2 or higher.
Kanggiten was the Silver Sponsor and Badge & Bracelet Sponsor at HIPTHER Prague Summit 2026. What key conversations did you have with operators and partners during the event, and what should the industry be watching next from your team?
We were delighted to speak with ambitious operators who demand speed, control, and performance without the bureaucracy of traditional platforms. We always want to discuss how our modular ecosystem allows businesses to launch in weeks, not months, and scale reliably under any load. As for what’s next, the industry should watch how Kanggiten continues to merge premium B2C conversion tactics with robust B2B infrastructure, delivering technology engineered specifically for measurable revenue growth and uncompromising stability.
The post From B2C Scale to B2B Stability: Kanggiten’s Real-World Lessons in Platform Resilience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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