Interviews
Exclusive Q&A with Sujit Unni, Chief Technology Officer at Paysafe
How important are payment methods and speed of payment processing important for customer experience in online sports betting?
We talked with Sujit Unni, Chief Technology Officer at Paysafe, which had conducted a survey among US punters. He provided insightful and detailed answers on this and several other questions.
Read on for some fascinating perspectives on the past, present and future of the payment process and its role in online sports betting.
Q. Let’s start with the recent survey that Paysafe conducted among US sports bettors. What are the key takeaways from the survey?
A. Here are some of the conclusions we came to after surveying sports bettors in eight regulated US states:
Available payment methods influence players’ decision to use a brand: To fully capitalize on the growing opportunity of online sports betting, sportsbook operators should strongly focus on the player experience at the checkout. The payment methods that are available and the security of said methods are critical for players when it comes to evaluating which brand they choose to place their bets with.
Transaction security factors highly into choice of sportsbook: When asked to identify which criterion was most important when depositing funds with a sports-betting brand, bettors said the security of the transaction was more important than any other characteristic.
Easy and fast payments are critical: Just as important to players is the speed and ease with which they receive their winnings when they wish to cash out. According to four fifths (79%) of US sports bettors we surveyed, they have a negative impression of the sportsbook when their expectations related to cash out speeds aren’t met. This can result in the sportsbook taking a large reputation hit. A poor reputation spreads among players and can result in a significant brake on its growth.
The online sportsbooks themselves must be fast and efficient: It’s important to make sure the sportsbook’s payment platform is moving quickly and efficiently. The easier it is for a player to access payouts, the more likely they will be to continue using the platform. Those who adapt to these demands will position themselves well for significant growth.
Q. Everybody talks about the speed of payments. How does speed factor into the mobile process as a whole, and how does it contribute to the overall success of an online business, especially an iGaming business?
A. iGaming is changing more rapidly right now than ever before. Mobile’s role in this evolution is huge, given apps’ potential for speed and the strong relationship we’re able to build with end-users: We’re right there, in their pockets, whenever they pick up their phone.
But proximity alone is not enough. End-users will grow bored or burnt out if their experiences are slow, or if we’re not constantly offering new experiences and improving what’s already available.
Increasing the speed of our processes and the user experience is critical in that every second of load time anywhere within the app literally costs every company money, especially in iGaming, which is less of a considered purchase than traditional mobile shopping or eCommerce. iGaming customers are making fluid, real-time decisions; the more time they have to wait to get to the next step, the less patient they become and the more likely they are to drop off.
Speed is a function of many factors, and there are a number of processes that power the payments experience. We work with mobile DevOps platform Bitrise to increase the speed of all of the mobile processes that power the user experiences leading up to and including payments, as well as the behind-the-scenes operational processes that influence our ability to release updates to the app stores more frequently and faster.
The payments part of the mobile process is a particularly expensive place to be slow. Out-pacing competitors in that process is what’s creating the winners in this space.
Q. What are the ways by which Paysafe tries to accelerate its mobile processes and e-payments?
A. If you look at it from a very high level, the two primary ways we accelerate our processes and e-payments are through having the best talent and technology.
We stay competitive on the talent side by attracting and – just as importantly –
retaining the best people in the world in this space. We have been able to build on their expertise to constantly improve the speed at which we deliver value for merchants and consumers alike.
When you are investing in this level of talent, it’s important that you are not wasting their skills on things like troubleshooting, waiting around hours to test builds, or doing manual fixes to problems that could be automated. So, on the technology side, our mobile engineering teams use Bitrise to test all new code, reduce build times from hours to minutes, identify issues that might interfere with the user experience, and so on, before submitting releases to the app stores.
Our goal is to always do everything as fast as possible, without sacrificing our standards of quality and security.
Q. It looks like the ‘slow and steady’ will not win the races anymore. But could the focus on speed–especially in payment processing–be detrimental to the fraud-prevention measures?
A. Building on my last answer, it’s imperative to not sacrifice security to save time. I will say that one of the upsides of investing in technology like Bitrise is that it allows us to get the best of both worlds: Speed and security. In our mobile engineering processes, for example, Bitrise allows us to automatically run a number of security tests and checks that were previously slow, manual labour. Now they take up less time, are more consistently executed, and actually free up the team to work on innovations for our merchants and consumers. That’s not to say that there aren’t manual checks involved anymore, but those are fewer and more meaningful.
Q. Could you talk about the recent innovations that Paysafe brought to the payments ecosystem?
A. Given the nature of our business we are constantly evolving our value proposition and anchor around our philosophy of customer outcomes. We tend to think of innovation around key pillars including:
- Evolving our business to be a true cloud-based platform that supports multi-sided markets. This allows existing customers and merchants to access new features and stay engaged with our platform. The recent introduction of Openbucks, a product that allows store gift cards to be used at point of sale at other merchants in the Paysafe network, benefits customers who can now use restricted gift cards across a wider merchant base, and allows our merchants to accept a non-traditional payment method.
- Building out hybrid-business models with the wider finance eco-system through the launch of capabilities like pop-up banking with traditional banks like TSB. While serving as a revenue stream, this also allows banks like TSB to optimize their branch footprint and enables customers to access simple transactions using the Paysafe network.
We have also spearheaded a suite of embedded finance offerings with partners like Amazon and Google. Our offerings of cash to digital, digital wallets and processor agnostic payment methods makes us one of the few firms that can offer industry specific open loop and closed loop solutions.
Q. Allow me now to bring a customer perspective. What benefits do companies, especially those in the iGaming sector, gain from integrating the accelerated payment solutions of Paysafe?
A. Given our “born in gaming” origins, we believe we are one of the few payment platforms in the market that has a full suite of solutions to support both store based and online operators. This means our combination of brick and mortar, wallet, and cash solutions allow customers to seamlessly transact and play across the in-store and online offerings of our gaming merchants.
Solutions like our single integration API give our gaming merchants access to payment processing platforms that are accessible in multiple geographies through different processors, a host of local payment methods and a global network of banks. This in effect improves the customer experience and reduces revenue losses from declined transactions.
Effective risk and fraud management is a key differentiator, given the deep expertise and geographical coverage we provide the industry. Our investment in our risk and fraud infrastructure protects both merchants and customers while ensuring a seamless payments experience.
Q. The new technologies in the payment space have blurred the boundaries of national currencies to an extent. What are your thoughts on the influence of the laws and regulations of different countries on the growth of payment processes, especially for a highly regulated industry like iGaming?
A. The world is definitely a smaller place from a payments perspective today than it was five or six years back, largely enabled by the rapid adoption of disruptive technologies like blockchain, API driven ecosystems, and standardization of messaging services.
Like any financial service, payments are heavily influenced by regulation – and fortunately in a good way for the most part. Governments have been quick at recognizing how critical a scalable and democratized payments infrastructure is to drive economic growth and, as a result, we see regulation being enacted in in many markets. This is helping build out global payment ecosystems – for instance, UPI in India, Open Banking in Europe, or FedNow in the US. As this ecosystem continues to evolve, we see the emergence of trends like pay by bank and local payment methods continuing to grab market share from the card schemes, which will benefit both consumers and merchants.
iGaming is still in its infancy and, in certain markets like the US, can ride this wave of an open payments ecosystem to provide a far superior experience to its customers. Regulation in gaming is still evolving and it will look to more mature markets in Europe for insight as it starts to put in place legislation for the industry. Paysafe is leveraging its established presence in the EU to bring insight and product offerings to the US market that allow our gaming partners to not only grow their business in line with established legislation but also to build and offer products that consider future legislation that we think could be enacted.
Q. What is your take on the growth of mobile payments over the last few years?
A. Smartphones are a part of our daily lives today and are to a large degree considered indispensable. In the few years leading up to the pandemic, we were already seeing steady growth in mobile payments. The onset of the pandemic accelerated that growth by as much as 75% in some segments.
Some of the key drivers are:
The influence of digital transformation: As industry sectors, particularly financial services, have increasingly been disrupted and transformed, the mobile phone has emerged as an important customer engagement channel. As customer behavior matured to using mobile phones as a transaction medium, the need to support payments drove adoption.
The rise of emerging digital economies: The other big influence was the rise of emerging economies. India, for example, had a head start in becoming a digital economy with its population armed with mobile phones before they even had access to desktop computers. Countries like India that are supported by digital friendly government regulations, have a large unbanked population and an industry that’s very willing to provide payment and banking solutions, witnessed exponential growth in mobile payments.
Apps, wallets, and subscription services: As the number of apps hosted on Apple and Android platforms grew, people are increasingly using mobile phones to purchase a range of services, from buying tickets to ordering rides and subscription services. This adoption led to the creation of a full payment supportive ecosystem, including wallets (Apple Pay, Google Pay, and our own Skrill digital wallet, among others) and emerging payments volumes driven by a growing library of subscription services.
Payments continue to become easy and reliable: Having a credit or a debit card used to be the only way to make a payment on a mobile phone. However, payments have evolved to keep up with the emerging digital landscape. Today beyond these traditional payment methods, customers can pay with their bank accounts, cash, and by using over 200 local payment methods specific to geographies –which has democratized payments. That coupled with regulation to promote open banking systems and reliable real-time payments as well as faster payment infrastructure has helped drive the surge of mobile payments.
Increasingly secure and safe transactions: Wherever there is a financial transaction there is also the risk of fraud. Because of this, mobile phones have evolved to continually make transactions both convenient and safe. Whether it’s by using face ID, biometrics or contactless payments, the ability of the manufacturers to deliver secure payments was critical in driving the wider adoption of mobile payments.
Q. Let’s conclude with something about the future. Could you reveal some of the changes that you foresee coming in the mobile space? What about the payments sector?
A. With app store operators seeing pressure from governments around the world to loosen their grips on the mobile ecosystem – especially in terms of payments – we expect to see some massive changes soon.
Alternative app stores that allow more app choices for end-users and more payment processing choices for app store publishers are benefitting both merchants and consumers.
Additionally, we expect the consumer’s need for speed to increase even further, widening the divide between those businesses that can deliver on this expectation and those that can’t.
We’re confident that, between the talent of our team and partners like Bitrise, we’ll land on the right side of that divide.
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“En el mercado regulado de apuestas sentí que estaba intentando nadar en un océano dominado por tiburones. En el mercado de predicciones, estamos ayudando a construir el propio océano.” (C.S)
El mercado de predicciones comienza a ganar espacio en Brasil en un momento de transformación para la industria del gaming y los productos digitales basados en probabilidades.
Aunque todavía es un concepto incipiente en el país, y contradictorio en países vecinos, este modelo, que combina elementos de mercados financieros, tecnología y comportamiento del usuario, ya ha demostrado su potencial en otras regiones al ofrecer estimaciones colectivas sobre eventos futuros.
Sin embargo, su avance ha sido conflictivo en América Latina.
En mercados como Argentina, por ejemplo, está enfrentado restricciones e incluso prohibiciones, en medio de debates regulatorios sobre su naturaleza y su posible similitud con las apuestas tradicionales.
En este contexto, Brasil aparece como un terreno aún en definición, donde la reciente regulación de las apuestas deportivas abre espacio para discutir nuevos formatos digitales basados en probabilidades.
Es en este escenario donde surge la figura de Carlos Santos, CEO y uno de los impulsores de este segmento en el mercado brasileño con el lanzamiento de Previlabel.
Con experiencia previa en el ecosistema de apuestas, Santos decidió dar un paso más allá del modelo tradicional para apostar por la construcción de una nueva categoría en el país: los mercados de predicción.
A través de su visión y su proyecto, el ejecutivo busca no solo introducir este concepto en Brasil, sino también desarrollar la infraestructura tecnológica necesaria para que nuevos operadores y empresas puedan formar parte de este ecosistema emergente.
En esta entrevista, Carlos Santos analiza el potencial del mercado de predicciones en Brasil, los desafíos de su desarrollo y las oportunidades que pueden definir el futuro de este segmento en la región.
¿El mercado de predicciones aún es poco conocido en Brasil. ¿Cómo explicaría este concepto a alguien que nunca ha oído hablar de él?
Los mercados de predicción son plataformas donde las personas negocian probabilidades sobre eventos futuros.
En lugar de simplemente apostar por un resultado, los usuarios compran o venden posiciones basadas en la probabilidad de que algo ocurra.
El precio de estas posiciones termina reflejando lo que el mercado cree que es la probabilidad de ese evento.
Por eso, muchos describen este modelo como una especie de bolsa de valores de probabilidades, donde la información, la opinión y el dinero se combinan para formar una estimación colectiva del futuro.
¿Por qué cree que Brasil puede convertirse en un mercado relevante para plataformas de predicción?
Brasil tiene varios factores que favorecen este tipo de mercado. En primer lugar, es un país altamente conectado digitalmente y con una gran adopción de nuevas tecnologías financieras.
En segundo lugar, existe una cultura muy fuerte en torno a los deportes y a los eventos públicos, lo que genera naturalmente interés por las predicciones.
Además, la reciente regulación de las apuestas deportivas ha abierto espacio para nuevas discusiones sobre productos relacionados con probabilidades y mercados digitales.
El país acaba de regular las apuestas deportivas. ¿Los mercados de predicción son una evolución natural de esto o una industria diferente?
Están relacionados, pero no son exactamente lo mismo.
En las apuestas deportivas tradicionales, las probabilidades son definidas por la casa de apuestas.
En los mercados de predicción, en cambio, son los propios usuarios quienes forman esas probabilidades al negociar posiciones entre sí.
Esto crea una dinámica más cercana a un mercado financiero, donde el precio cambia a medida que surgen nuevas informaciones y las personas ajustan sus expectativas.
¿Cuáles son los principales tipos de eventos que podrían volverse populares en este mercado en Brasil?
El deporte probablemente será el punto de entrada más natural, ya que existe una gran base de usuarios interesados en este tipo de eventos.
Pero con el tiempo, estos mercados pueden expandirse hacia áreas como política, economía, entretenimiento e incluso tecnología.
En otros países ya existen mercados de predicción sobre elecciones, indicadores económicos y grandes eventos globales.
Esto demuestra que el modelo tiene potencial para ir más allá del entretenimiento.
¿Existe el riesgo de que el mercado de predicciones sea confundido con las apuestas tradicionales?
Sí, especialmente al inicio.
Como ambos involucran dinero y probabilidades, es natural que exista cierta confusión. Sin embargo, la diferencia está en la dinámica del mercado.
En las plataformas de predicción, los usuarios pueden negociar probabilidades y reaccionar ante nueva información, lo que hace que el sistema sea más parecido a un mercado financiero que a una apuesta tradicional.
Con el tiempo, a medida que el público entienda mejor el funcionamiento, esta distinción tenderá a ser más clara.
En el exterior, las plataformas de predicción ya existen desde hace tiempo. ¿Qué puede aprender Brasil de estas experiencias?
La principal lección es que estos mercados funcionan mejor cuando hay transparencia, liquidez y reglas claras de operación.
Las experiencias internacionales muestran que, cuando están bien estructurados, los mercados de predicción pueden generar estimaciones bastante precisas sobre eventos futuros. Sin embargo, también ha quedado claro que es fundamental contar con mecanismos de integridad y un entorno regulatorio que acompañe la innovación.
Brasil tiene la ventaja de poder observar estos ejemplos y adaptar las mejores prácticas a su propio contexto.
¿Qué le hizo mirar hacia los mercados de predicción en lugar de continuar únicamente en el mercado tradicional de apuestas?
Durante el último SBC en Lisboa tuve un momento muy claro de reflexión sobre el mercado. Me di cuenta de que estaba intentando competir en un entorno extremadamente difícil para empresas nuevas: enfrentar directamente a gigantes ya consolidados en el sector de apuestas.
El mercado regulado de apuestas en Brasil es altamente competitivo y está dominado por empresas con gran capital. Es como intentar nadar junto a tiburones en un océano que ya les pertenece.
Fue entonces cuando entendí que tal vez la oportunidad no era competir en ese mercado de la forma tradicional, sino participar en la construcción de una nueva categoría dentro del sector. El mercado de predicciones aún está en sus inicios en Brasil, lo que abre espacio para la innovación, la tecnología y el liderazgo.
Percibí que podía aprovechar toda la experiencia adquirida en el sector de apuestas para ayudar a estructurar este nuevo momento del mercado en el país.
¿Cuál fue el momento en que decidió convertir esto en un negocio?
Cuando regresé a Brasil después del SBC Lisboa, mi visión de negocio cambió completamente.
Comencé a estudiar más profundamente el mercado de predicciones y entendí que no era solo una tendencia global, sino también una oportunidad real para construir infraestructura en este sector en Brasil.
A partir de esta visión, iniciamos una asociación con Brasil Bitcoin, aprovechando toda su experiencia en Web3 e infraestructura digital para desarrollar esta tecnología.
La idea fue combinar esa experiencia en blockchain con nuestra visión de producto y mercado, creando una base tecnológica capaz de aportar más competitividad e innovación a este nuevo segmento.
¿Cuáles fueron los mayores desafíos al comenzar en este sector?
El principal desafío fue construir la tecnología.
Los mercados de predicción requieren una infraestructura muy específica, que incluye sistemas de negociación de probabilidades, liquidez, gestión de eventos y mecanismos de integridad.
Como este mercado aún es muy nuevo en Brasil, prácticamente no existían soluciones listas adaptadas a la realidad local. Esto exigió un gran esfuerzo de desarrollo para crear una tecnología sólida capaz de sostener el crecimiento de este ecosistema.
¿El público brasileño está preparado para entender y utilizar los mercados de predicción?
Creo que sí. El brasileño ya ha demostrado una gran capacidad de adaptación a nuevos productos digitales.
Basta observar el crecimiento de las apuestas deportivas, las criptomonedas y las plataformas financieras en los últimos años.
Cuando el modelo se explica bien y la experiencia es simple, la adopción tiende a ocurrir rápidamente.
¿Qué hace exactamente Previlabel dentro de este mercado?
Previlabel es una empresa de tecnología enfocada en infraestructura para mercados de predicción.
Desarrollamos la tecnología que permite a emprendedores crear sus propias plataformas de predicción y construir negocios dentro de este nuevo segmento que está comenzando a surgir en Brasil.
Nuestro objetivo es facilitar la entrada de nuevos operadores en este mercado.
Ustedes no operan solo una plataforma — venden tecnología para quienes quieren crear la suya. ¿Cómo funciona este modelo?
Exactamente.
Previlabel funciona como un proveedor de tecnología para este mercado. En lugar de operar una única plataforma, desarrollamos la infraestructura que los operadores pueden utilizar para lanzar sus propias marcas dentro del mercado de predicciones.
Esto permite que emprendedores y empresas ingresen en este sector de forma mucho más rápida, sin necesidad de desarrollar toda la tecnología desde cero.
¿Cree que veremos muchas plataformas de predicción surgir en Brasil en los próximos años?
Creo que esto ocurrirá muy rápidamente. En los próximos meses ya deberíamos ver varias plataformas emergiendo en Brasil.
Históricamente, el país siempre ha atraído nuevos modelos de negocio digitales debido al tamaño del mercado y al alto nivel de adopción tecnológica.
Cuando surge un nuevo segmento prometedor, Brasil suele convertirse en uno de los principales mercados de experimentación.
¿Existe una especie de “carrera” para crear el primer gran mercado de predicción brasileño?
Sí, esto es algo natural en cualquier industria naciente.
Cuando un nuevo mercado comienza a formarse, siempre existe una competencia inicial entre empresas para ver quién logra posicionarse primero y convertirse en referencia.
Probablemente estamos en el inicio de este proceso en Brasil, y quien consiga construir una tecnología sólida, ganar la confianza del público y escalar primero tendrá una ventaja muy importante.
The post Los mercados de predicción ganan terreno en Brasil con la entrada de Previlabel appeared first on Americas iGaming & Sports Betting News.
The prediction market is beginning to gain traction in Brazil at a time of transformation for the gaming industry and probability-based digital products.
Although it is still an emerging concept in the country, and a controversial one in neighboring markets, this model, which combines elements of financial markets, technology, and user behavior, has already demonstrated its potential in other regions by offering collective estimations of future events.
However, its development has been uneven across Latin America.
In markets such as Argentina, for example, it has faced restrictions and even bans, amid regulatory debates over its nature and its possible similarity to traditional betting.
In this context, Brazil emerges as a market still in formation, where the recent regulation of sports betting opens the door to discussions around new probability-based digital formats.
It is in this scenario that the figure of Carlos Santos emerges, CEO and one of the promoters of this segment in the Brazilian market with the launch of Previlabel.
With prior experience in the betting ecosystem, Santos chose to move beyond the traditional model and focus on building a new category in the country: prediction markets.
Through his vision and his project, the executive aims not only to introduce this concept in Brazil, but also to develop the technological infrastructure needed for new operators and companies to participate in this emerging ecosystem.
In this interview, Carlos Santos discusses the potential of prediction markets in Brazil, the challenges of their development, and the opportunities that could shape the future of this segment in the region.
Prediction Markets in Brazil
The prediction market is still relatively unknown in Brazil. How would you explain this concept to someone who has never heard of it?
Prediction markets are platforms where people trade probabilities about future events. Instead of simply betting on an outcome, users buy or sell positions based on the likelihood of something happening.
The price of these positions ultimately reflects what the market believes is the probability of that event.
That’s why many people describe this model as a kind of stock exchange for probabilities, where information, opinion, and money come together to form a collective estimate of the future.
Why do you believe Brazil could become a relevant market for prediction platforms?
Brazil has several factors that strongly support this type of market.
First, it is a highly digitally connected country with strong adoption of new financial technologies. Second, there is a strong cultural interest in sports and public events, which naturally drives interest in predictions.
Additionally, the recent regulation of sports betting has opened the door to discussions around products related to probabilities and digital markets.
The country has just regulated sports betting. Are prediction markets a natural evolution of this, or a different industry?
They are related, but not exactly the same. In traditional sports betting, probabilities are set by the bookmaker. In prediction markets, however, users themselves create those probabilities by trading positions with each other.
This creates a dynamic closer to a financial market, where prices change as new information emerges and as people adjust their expectations.
What types of events do you believe could become popular in this market in Brazil?
Sports will likely be the most natural entry point, as there is already a large audience interested in this type of content.
But over time, these markets can expand into areas such as politics, economics, entertainment, and even technology.
In other countries, prediction markets already exist around elections, economic indicators, and major global events.
This shows that the model has the potential to go beyond entertainment.
Is there a risk that prediction markets could be confused with traditional betting?
Yes, especially in the early stages. Since both involve money and probabilities, some confusion is natural. However, the key difference lies in the market dynamics.
In prediction platforms, users can trade probabilities and react to new information, making the system closer to a financial market than a traditional bet.
Over time, as users better understand how it works, this distinction tends to become clearer.
Abroad, prediction platforms have existed for some time. What can Brazil learn from these experiences?
The main lesson is that these markets work best when there is transparency, liquidity, and clear operational rules.
International experiences show that, when well structured, prediction markets can generate highly accurate estimates of future events.
However, they also highlight the importance of integrity mechanisms and a regulatory environment that keeps pace with innovation.
Brazil has the advantage of being able to observe these examples and adapt best practices to its own context.
What made you look at prediction markets instead of continuing only in the traditional betting industry?
At the last SBC in Lisbon, I had a very clear moment of realization about the market.
I understood that I was trying to compete in a very difficult environment for new companies, going directly against well-established giants in the betting sector.
The regulated betting market in Brazil is extremely competitive and dominated by companies with significant capital.
It’s like trying to swim alongside sharks in an ocean that already belongs to them.
That’s when I realized that the opportunity might not be to compete in that market in the traditional way, but rather to help build a new category within the industry.
Prediction markets are still at an early stage in Brazil, which creates space for innovation, technology, and leadership.
I saw that I could bring all the knowledge I developed in the betting sector to help structure this new phase of the market in the country.
When did you decide to turn this into a business?
When I returned to Brazil after SBC Lisbon, my business perspective changed completely.
I began studying prediction markets more deeply and realized that this was not just a global trend, but also a real opportunity to build infrastructure for this sector in Brazil.
From that point, we started a partnership with Mercado Bitcoin, leveraging the company’s expertise in Web3 and digital infrastructure to develop this technology.
The idea was to combine this blockchain experience with our product and market vision, creating a technological foundation capable of bringing more competitiveness and innovation to this new segment.
What were the biggest challenges when starting in this sector?
The main challenge was building the technology.
Prediction markets require very specific infrastructure, including probability trading systems, liquidity management, event handling, and integrity mechanisms.
Since this is still a very new market in Brazil, there were virtually no ready-made solutions adapted to the local reality.
This required a significant development effort to build a robust technology capable of supporting the growth of this ecosystem.
Is the Brazilian public ready to understand and use prediction markets?
I believe so. Brazilians have already demonstrated a strong ability to adapt to new digital products.
Just look at the growth of sports betting, cryptocurrencies, and financial platforms in recent years.
When the model is well explained and the user experience is simple, adoption tends to happen quickly.
What exactly does Previlabel do within this market?
Previlabel is a technology company focused on infrastructure for prediction markets.
We develop the technology that allows entrepreneurs to create their own prediction platforms and build businesses within this new segment that is starting to emerge in Brazil.
Our goal is to make it easier for new operators to enter this market.
You don’t operate just one platform, you sell technology for others to build their own. How does this model work?
Exactly. Previlabel operates as a technology provider for this market. Instead of running a single platform, we develop the infrastructure that operators can use to launch their own brands within the prediction market space.
This allows entrepreneurs and companies to enter the sector much faster, without needing to build the entire technology from scratch.
Do you believe we will see many prediction platforms emerging in Brazil in the coming years?
I believe this will happen very quickly. In the coming months, we should already see several platforms emerging in Brazil.
Historically, the country has always attracted new digital business models due to the size of its market and the high level of technological engagement.
When a promising new segment appears, Brazil often becomes one of the main markets for experimentation.
Is there a kind of “race” to create the first major Brazilian prediction market?
Yes, this is natural in any emerging industry.
When a new market begins to take shape, there is always an initial competition between companies to see who can position themselves first and become a reference.
We are likely at the beginning of this process in Brazil, and those who manage to build solid technology, gain user trust, and scale quickly will have a significant advantage.
The post Prediction Markets Gain Ground in Brazil as Previlabel Enters the Market appeared first on Americas iGaming & Sports Betting News.
Interview with Ivan Korkin, Head of Account Management at Kanggiten
After his successful participation at the HIPTHER Prague Summit 2026, we speak with Ivan Korkin, Head of Account Management at Kanggiten, to explore how real-world B2C operational experience can strengthen B2B platform stability in today’s high-demand iGaming environment — and why resilience, real-time monitoring, and proactive infrastructure design are becoming critical competitive differentiators.
Ivan, your discussion at HIPTHER Prague Summit focused on applying high-volume B2C operational lessons to B2B platform stability. From your perspective, what are the most overlooked insights that B2B providers can learn from real-world B2C environments?
The most overlooked insight is that B2B and B2C platforms do not require fundamentally different security and operational standards. In reality, the B2C experience differs mainly on the client side; the underlying security protocols needed to combat fraudsters, hackers, and bonus hunters remain exactly the same.
When designing platform architecture for long-term reliability, which core principles matter most today – and how has your approach evolved as traffic volumes and player expectations continue to rise?
The foundational principle is ensuring the platform is “Modular by Design”. Monolithic systems are simply too rigid for modern scaling. At Kanggiten, our platform is built from independent modules that communicate either through a shared data channel or via APIs. This ensures that if one module, like a tournament or bonus engine, gets overloaded, it does not bring down the entire platform; core functions like payments remain fully operational. This approach, called “graceful degradation,” keeps the platform reliable under pressure. Additionally, as expectations have risen, our approach has evolved to include self-healing capabilities, automatically restoring needed instances if a hardware failure occurs.
System resilience under load is a growing concern across the industry. What practical strategies should operators and suppliers implement to ensure performance remains consistent during peak demand moments?
Operators must utilize systems built for fast, automatic scaling without human intervention. When data volume grows, the platform should simply add more hardware on the fly. From a data hygiene perspective, peak loads often cause statistics to lag or duplicate. We prevent this by utilizing specialized columnar databases that scale horizontally for heavy analytical workloads. If a technical glitch sends the same data twice, our system recognizes it and refuses to double-count. Finally, resilience requires full system redundancy to achieve 99.9% uptime, ensuring there is zero single point of failure and that live database backups are hosted in physically separate data centers.
Kanggiten places strong emphasis on real-time analytics and monitoring. How do real-time metrics function as early-warning systems in modern iGaming infrastructure, and what signals should teams be watching most closely?
Real-time metrics are critical for identifying anomalies and root causes instantly. Many operators focus solely on technical metrics, but we closely watch business metrics like user registrations, deposits, bonus activations, and critical user chains. A server might appear healthy on a backend dashboard, but a sudden drop in these business metrics serves as an early-warning signal that issues are occurring on the user journey. Tracking these in real time prevents isolated technical glitches from turning into massive revenue losses.
Many teams still operate in reactive mode when incidents occur. What does a truly proactive issue-detection framework look like in 2026, and what cultural or technical shifts are required to get there?
A proactive framework utilizes dynamic product alerts and retrospective data analysis. Instead of waiting for a system crash, our alerting system compares the current volume of events against historical data—such as traffic from three weeks ago—to automatically determine if current metrics are normal or if human intervention is needed. Culturally, moving away from reactive firefighting requires a commitment to continuous testing; we run automated tests, manual checks, and cloud-based load testing before any code ever reaches production.
Looking ahead, as modular and full-stack platforms continue to evolve, what should operators prioritize now to ensure their infrastructure remains secure, scalable, and future-ready over the next three to five years?
Operators must prioritize a “provider-agnostic” approach to their infrastructure. Over the next few years, the ability to rapidly adapt to changing regulations and execute seamless, disruption-free migrations between cloud providers will be paramount. Security must also remain a top priority; operators should demand infrastructure that holds the highest-level PCI DSS certification (Level 1 v4.0) , where card data is encrypted with strong algorithms and in-transit data is secured using Sectigo and Google SSL certificates over TLS 1.2 or higher.
Kanggiten was the Silver Sponsor and Badge & Bracelet Sponsor at HIPTHER Prague Summit 2026. What key conversations did you have with operators and partners during the event, and what should the industry be watching next from your team?
We were delighted to speak with ambitious operators who demand speed, control, and performance without the bureaucracy of traditional platforms. We always want to discuss how our modular ecosystem allows businesses to launch in weeks, not months, and scale reliably under any load. As for what’s next, the industry should watch how Kanggiten continues to merge premium B2C conversion tactics with robust B2B infrastructure, delivering technology engineered specifically for measurable revenue growth and uncompromising stability.
The post From B2C Scale to B2B Stability: Kanggiten’s Real-World Lessons in Platform Resilience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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