Interviews
Exclusive Q&A with Sujit Unni, Chief Technology Officer at Paysafe
How important are payment methods and speed of payment processing important for customer experience in online sports betting?
We talked with Sujit Unni, Chief Technology Officer at Paysafe, which had conducted a survey among US punters. He provided insightful and detailed answers on this and several other questions.
Read on for some fascinating perspectives on the past, present and future of the payment process and its role in online sports betting.
Q. Let’s start with the recent survey that Paysafe conducted among US sports bettors. What are the key takeaways from the survey?
A. Here are some of the conclusions we came to after surveying sports bettors in eight regulated US states:
Available payment methods influence players’ decision to use a brand: To fully capitalize on the growing opportunity of online sports betting, sportsbook operators should strongly focus on the player experience at the checkout. The payment methods that are available and the security of said methods are critical for players when it comes to evaluating which brand they choose to place their bets with.
Transaction security factors highly into choice of sportsbook: When asked to identify which criterion was most important when depositing funds with a sports-betting brand, bettors said the security of the transaction was more important than any other characteristic.
Easy and fast payments are critical: Just as important to players is the speed and ease with which they receive their winnings when they wish to cash out. According to four fifths (79%) of US sports bettors we surveyed, they have a negative impression of the sportsbook when their expectations related to cash out speeds aren’t met. This can result in the sportsbook taking a large reputation hit. A poor reputation spreads among players and can result in a significant brake on its growth.
The online sportsbooks themselves must be fast and efficient: It’s important to make sure the sportsbook’s payment platform is moving quickly and efficiently. The easier it is for a player to access payouts, the more likely they will be to continue using the platform. Those who adapt to these demands will position themselves well for significant growth.
Q. Everybody talks about the speed of payments. How does speed factor into the mobile process as a whole, and how does it contribute to the overall success of an online business, especially an iGaming business?
A. iGaming is changing more rapidly right now than ever before. Mobile’s role in this evolution is huge, given apps’ potential for speed and the strong relationship we’re able to build with end-users: We’re right there, in their pockets, whenever they pick up their phone.
But proximity alone is not enough. End-users will grow bored or burnt out if their experiences are slow, or if we’re not constantly offering new experiences and improving what’s already available.
Increasing the speed of our processes and the user experience is critical in that every second of load time anywhere within the app literally costs every company money, especially in iGaming, which is less of a considered purchase than traditional mobile shopping or eCommerce. iGaming customers are making fluid, real-time decisions; the more time they have to wait to get to the next step, the less patient they become and the more likely they are to drop off.
Speed is a function of many factors, and there are a number of processes that power the payments experience. We work with mobile DevOps platform Bitrise to increase the speed of all of the mobile processes that power the user experiences leading up to and including payments, as well as the behind-the-scenes operational processes that influence our ability to release updates to the app stores more frequently and faster.
The payments part of the mobile process is a particularly expensive place to be slow. Out-pacing competitors in that process is what’s creating the winners in this space.
Q. What are the ways by which Paysafe tries to accelerate its mobile processes and e-payments?
A. If you look at it from a very high level, the two primary ways we accelerate our processes and e-payments are through having the best talent and technology.
We stay competitive on the talent side by attracting and – just as importantly –
retaining the best people in the world in this space. We have been able to build on their expertise to constantly improve the speed at which we deliver value for merchants and consumers alike.
When you are investing in this level of talent, it’s important that you are not wasting their skills on things like troubleshooting, waiting around hours to test builds, or doing manual fixes to problems that could be automated. So, on the technology side, our mobile engineering teams use Bitrise to test all new code, reduce build times from hours to minutes, identify issues that might interfere with the user experience, and so on, before submitting releases to the app stores.
Our goal is to always do everything as fast as possible, without sacrificing our standards of quality and security.
Q. It looks like the ‘slow and steady’ will not win the races anymore. But could the focus on speed–especially in payment processing–be detrimental to the fraud-prevention measures?
A. Building on my last answer, it’s imperative to not sacrifice security to save time. I will say that one of the upsides of investing in technology like Bitrise is that it allows us to get the best of both worlds: Speed and security. In our mobile engineering processes, for example, Bitrise allows us to automatically run a number of security tests and checks that were previously slow, manual labour. Now they take up less time, are more consistently executed, and actually free up the team to work on innovations for our merchants and consumers. That’s not to say that there aren’t manual checks involved anymore, but those are fewer and more meaningful.
Q. Could you talk about the recent innovations that Paysafe brought to the payments ecosystem?
A. Given the nature of our business we are constantly evolving our value proposition and anchor around our philosophy of customer outcomes. We tend to think of innovation around key pillars including:
- Evolving our business to be a true cloud-based platform that supports multi-sided markets. This allows existing customers and merchants to access new features and stay engaged with our platform. The recent introduction of Openbucks, a product that allows store gift cards to be used at point of sale at other merchants in the Paysafe network, benefits customers who can now use restricted gift cards across a wider merchant base, and allows our merchants to accept a non-traditional payment method.
- Building out hybrid-business models with the wider finance eco-system through the launch of capabilities like pop-up banking with traditional banks like TSB. While serving as a revenue stream, this also allows banks like TSB to optimize their branch footprint and enables customers to access simple transactions using the Paysafe network.
We have also spearheaded a suite of embedded finance offerings with partners like Amazon and Google. Our offerings of cash to digital, digital wallets and processor agnostic payment methods makes us one of the few firms that can offer industry specific open loop and closed loop solutions.
Q. Allow me now to bring a customer perspective. What benefits do companies, especially those in the iGaming sector, gain from integrating the accelerated payment solutions of Paysafe?
A. Given our “born in gaming” origins, we believe we are one of the few payment platforms in the market that has a full suite of solutions to support both store based and online operators. This means our combination of brick and mortar, wallet, and cash solutions allow customers to seamlessly transact and play across the in-store and online offerings of our gaming merchants.
Solutions like our single integration API give our gaming merchants access to payment processing platforms that are accessible in multiple geographies through different processors, a host of local payment methods and a global network of banks. This in effect improves the customer experience and reduces revenue losses from declined transactions.
Effective risk and fraud management is a key differentiator, given the deep expertise and geographical coverage we provide the industry. Our investment in our risk and fraud infrastructure protects both merchants and customers while ensuring a seamless payments experience.
Q. The new technologies in the payment space have blurred the boundaries of national currencies to an extent. What are your thoughts on the influence of the laws and regulations of different countries on the growth of payment processes, especially for a highly regulated industry like iGaming?
A. The world is definitely a smaller place from a payments perspective today than it was five or six years back, largely enabled by the rapid adoption of disruptive technologies like blockchain, API driven ecosystems, and standardization of messaging services.
Like any financial service, payments are heavily influenced by regulation – and fortunately in a good way for the most part. Governments have been quick at recognizing how critical a scalable and democratized payments infrastructure is to drive economic growth and, as a result, we see regulation being enacted in in many markets. This is helping build out global payment ecosystems – for instance, UPI in India, Open Banking in Europe, or FedNow in the US. As this ecosystem continues to evolve, we see the emergence of trends like pay by bank and local payment methods continuing to grab market share from the card schemes, which will benefit both consumers and merchants.
iGaming is still in its infancy and, in certain markets like the US, can ride this wave of an open payments ecosystem to provide a far superior experience to its customers. Regulation in gaming is still evolving and it will look to more mature markets in Europe for insight as it starts to put in place legislation for the industry. Paysafe is leveraging its established presence in the EU to bring insight and product offerings to the US market that allow our gaming partners to not only grow their business in line with established legislation but also to build and offer products that consider future legislation that we think could be enacted.
Q. What is your take on the growth of mobile payments over the last few years?
A. Smartphones are a part of our daily lives today and are to a large degree considered indispensable. In the few years leading up to the pandemic, we were already seeing steady growth in mobile payments. The onset of the pandemic accelerated that growth by as much as 75% in some segments.
Some of the key drivers are:
The influence of digital transformation: As industry sectors, particularly financial services, have increasingly been disrupted and transformed, the mobile phone has emerged as an important customer engagement channel. As customer behavior matured to using mobile phones as a transaction medium, the need to support payments drove adoption.
The rise of emerging digital economies: The other big influence was the rise of emerging economies. India, for example, had a head start in becoming a digital economy with its population armed with mobile phones before they even had access to desktop computers. Countries like India that are supported by digital friendly government regulations, have a large unbanked population and an industry that’s very willing to provide payment and banking solutions, witnessed exponential growth in mobile payments.
Apps, wallets, and subscription services: As the number of apps hosted on Apple and Android platforms grew, people are increasingly using mobile phones to purchase a range of services, from buying tickets to ordering rides and subscription services. This adoption led to the creation of a full payment supportive ecosystem, including wallets (Apple Pay, Google Pay, and our own Skrill digital wallet, among others) and emerging payments volumes driven by a growing library of subscription services.
Payments continue to become easy and reliable: Having a credit or a debit card used to be the only way to make a payment on a mobile phone. However, payments have evolved to keep up with the emerging digital landscape. Today beyond these traditional payment methods, customers can pay with their bank accounts, cash, and by using over 200 local payment methods specific to geographies –which has democratized payments. That coupled with regulation to promote open banking systems and reliable real-time payments as well as faster payment infrastructure has helped drive the surge of mobile payments.
Increasingly secure and safe transactions: Wherever there is a financial transaction there is also the risk of fraud. Because of this, mobile phones have evolved to continually make transactions both convenient and safe. Whether it’s by using face ID, biometrics or contactless payments, the ability of the manufacturers to deliver secure payments was critical in driving the wider adoption of mobile payments.
Q. Let’s conclude with something about the future. Could you reveal some of the changes that you foresee coming in the mobile space? What about the payments sector?
A. With app store operators seeing pressure from governments around the world to loosen their grips on the mobile ecosystem – especially in terms of payments – we expect to see some massive changes soon.
Alternative app stores that allow more app choices for end-users and more payment processing choices for app store publishers are benefitting both merchants and consumers.
Additionally, we expect the consumer’s need for speed to increase even further, widening the divide between those businesses that can deliver on this expectation and those that can’t.
We’re confident that, between the talent of our team and partners like Bitrise, we’ll land on the right side of that divide.
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2026 sports betting
For Sportradar, the 2026 World Cup is set to reshape acquisition and engagement in sports betting
With expectations of generating approximately US$ 50 billion in bets worldwide, the 2026 World Cup is already seen by the industry as the largest commercial event in the recent history of sports betting.
In an expanded tournament with 48 teams, 104 matches and a duration of 39 days across three different countries, Latin American operators are preparing to compete for attention, retention and conversion in an increasingly competitive environment driven by real-time data.
More than media volume or massive campaigns, experts point out that the competitive differentiator in the next World Cup will be the ability for personalization, automation and dynamic activation during the micro moments of the match.
Technologies based on artificial intelligence, live data and micro betting are already transforming the way operators approach acquisition and engagement in major international tournaments.
At the same time, regulatory advancement in Latin America and the maturation of bettor behavior are increasing pressure for more efficient, contextual campaigns aligned with local compliance requirements.
In this interview, Sportradar, represented by Rodrigo Cambiaghi, Senior Digital Advertising Sales Executive for Latin America, analyzes how operators can prepare for the 2026 World Cup, which strategies performed best in the Euro Cup and Copa América, the impact of real-time personalization and the challenges of executing regional campaigns in a fragmented regulatory landscape.
The estimated global betting volume for the 2026 World Cup is US$ 50 billion. What does this number represent in terms of real opportunity for Latin American operators, and what are the main risks for those who do not prepare?
Sportradar – The estimated US$ 50 billion betting volume during the 2026 World Cup shows the scale of the opportunity the tournament represents for Latin American operators.
We are talking about the largest attention and engagement event in the industry, in an edition that will feature 48 teams and 104 matches, creating more moments of connection with fans and more acquisition opportunities over 39 days of competition.
But the competitive differentiator will not lie solely in the size of media investment. The most prepared operators will be those capable of using data, technology and personalization to activate real-time campaigns aligned with the emotional context of the match.
Today, consumers expect more relevant experiences connected to what is happening on the field at that exact moment, whether it is a goal, a comeback or an outstanding individual performance.
At the same time, there is a significant risk for those who fail to prepare properly. Generic campaigns, relying only on bonuses or media volume, tend to lose efficiency in an extremely competitive environment.
Without robust real-time data infrastructure and continuous optimization capabilities, it becomes much more difficult to capture moments of highest betting intent and transform increased tournament traffic into sustainable long-term growth.
In the end, the 2026 World Cup should consolidate an important shift in the industry, where scale remains relevant, but technology, personalization and real-time execution become the true competitive differentiators.
You mention a “generalized sameness” in the market. What did the most successful operators at Euro 2024 and Copa América do differently in terms of advertising technology?
What we saw in Euro 2024 and Copa América was an important shift in approach.
The most successful operators moved away from broad and generic campaigns to adopt strategies much more driven by data, context and real-time fan behavior.
Instead of treating every minute of a match the same way, they began activating campaigns at moments of highest emotion and betting intent.
Advertising technology played a central role in this. Campaigns started using live data, automation and artificial intelligence to adjust messages, offers and creatives according to what was happening on the field.
A goal, a period of attacking pressure, an outstanding individual performance or even changes in match dynamics became triggers for dynamic campaign activation across multiple channels, including social, video, audio and programmatic.
The result was much more relevant and efficient communication. During Euro 2024 and Copa América, operators that combined branding, performance and moment-driven campaigns saw significant growth in deposits and a reduction in CPA, even in a highly competitive environment.
How do dynamic creative ads triggered by match moments actually work in practice — a goal, a corner, a shift in pace? Can you give a concrete example of a campaign?
Today, dynamic creative ads operate in a way that is closely connected to the logic of micro betting, which is precisely betting on fast and specific events within the match.
Instead of waiting for the final result of the game, fans interact with micro moments in real time, such as the next corner, the next shot on goal or whether a specific player will hit the target in the next play.
In practice, the technology monitors live match data and identifies moments of increased intensity or betting intent.
If a team starts applying heavy pressure, for example, the system can automatically activate campaigns related to the next corner, next shot on goal or other relevant offensive actions.
All of this happens within seconds, with personalized creatives being distributed across digital channels while the emotion of the play is still unfolding.
This model makes the experience much more contextual and relevant for the user. Instead of generic campaigns, fans receive messages aligned with the exact moment of the game and their own consumer behavior. It is precisely this combination of real-time data, automation and micro betting that is reshaping how operators approach acquisition and engagement during major sporting events.
The concept of “always on” is central to your approach. How do operators maintain relevance in the minutes between goals, when betting intent still exists but the peak moment has passed?
The “always on” concept is based on the understanding that fan engagement does not disappear between major match events.
Even when the game enters a period without goals, attention still exists in live statistics, anticipation of the next play, individual player performance and social media conversations. It is precisely in this interval that the most prepared operators are able to maintain relevance using real-time data and personalization.
In practice, this means activating campaigns and betting suggestions aligned with the current context of the game. If a team is applying more pressure, for example, users may receive offers related to the next corner, next shot on goal or other micro betting markets.
The focus shifts away from only the major event, such as a goal, and expands to include the entire dynamics of the match.
The key difference lies in the ability to transform live data into more relevant and continuous experiences. With automation, AI and behavior-driven campaigns, operators are able to keep users engaged throughout the entire match journey, not only during peak emotional moments.
The 2026 World Cup lasts 39 days and takes place across three countries. How should an operator structure its marketing budget to be agile enough to capitalize on unexpected outcomes without losing brand consistency?
In a tournament like the 2026 World Cup, flexibility becomes just as important as budget size. The most efficient operators do not work with a rigid plan from start to finish.
They structure campaigns capable of redistributing investment in real time, based on performance, audience behavior and narratives that emerge throughout the tournament.
This is especially important in a World Cup with 104 matches, multiple time zones and different markets involved.
Unexpected stories always emerge, such as surprise teams, viral players or matches that generate much higher-than-expected spikes. Prepared operators are able to react quickly to these moments, increasing presence in channels and campaigns that are performing best in that specific context.
At the same time, brand consistency remains fundamental. A common mistake is concentrating almost all investment solely on acquisition and immediate performance.
The strongest brands are able to balance awareness, acquisition and retention throughout the 39 days of competition, maintaining a clear identity while adjusting messaging, formats and campaign intensity as fan behavior evolves during the tournament.
What are the main differences between Latin American markets in terms of bettor behavior during major tournaments, and how does this affect campaign strategy?
Although football is a shared cultural element across Latin America, the region’s markets present very different levels of maturity, regulation and digital behavior.
In more mature markets, users already hold multiple accounts and have greater familiarity with live betting, making personalization, retention and user experience key factors. In newer markets, there is still a very strong focus on acquisition and awareness building.
We also see important differences in emotional fan behavior. During major tournaments, engagement tends to grow strongly as local teams progress in the competition.
This makes highly localized campaigns much more impactful than generic regional strategies. User behavior changes rapidly according to narrative, team performance and social media momentum at that moment.
For this reason, campaign strategy must be flexible and driven by real-time data. There is no single approach for the entire region.
The most efficient operators are able to adapt creatives, messaging, channels and even investment intensity based on the specific behavior of each market, maintaining cultural relevance and higher acquisition and retention efficiency.
The regulatory landscape in Latin America is fragmented. How can operators working across multiple markets run efficient campaigns without compromising local compliance?
Regulatory fragmentation is one of the main challenges in the industry today in Latin America, especially for operators working across multiple markets at the same time.
Each country has different rules regarding advertising, targeting, permitted channels and responsible communication, which requires campaigns to be much more adaptable and compliance-driven from the very beginning of planning.
In this scenario, technology and automation play a fundamental role. The most prepared operators work with platforms capable of applying market-specific restrictions in real time, adjusting targeting, formats, frequency and messaging according to local regulation. This allows operational efficiency without compromising compliance or regulatory safety.
At the same time, it is important to find a balance between standardization and local relevance. Regional strategy can be centralized in terms of brand, technology and data intelligence, but activation must respect the cultural and regulatory context of each country.
The most efficient campaigns today are precisely those that manage to combine regional scale with highly localized execution.
The post For Sportradar, the 2026 World Cup is set to reshape acquisition and engagement in sports betting appeared first on Americas iGaming & Sports Betting News.
Brasil
Para Sportradar, Copa do Mundo 2026 deve redefinir estratégias de aquisição e engajamento nas apostas esportivas
Com expectativa de movimentar cerca de US$ 50 bilhões em apostas ao redor do mundo, a Copa do Mundo de 2026 já é vista pela indústria como o maior evento comercial da história recente das apostas esportivas.
Em um torneio expandido, com 48 seleções, 104 partidas e duração de 39 dias em três países diferentes, operadoras da América Latina se preparam para disputar atenção, retenção e conversão em um ambiente cada vez mais competitivo e orientado por dados em tempo real.
Mais do que volume de mídia ou campanhas massivas, especialistas apontam que o diferencial competitivo da próxima Copa estará na capacidade de personalização, automação e ativação dinâmica durante os micro momentos da partida.
Tecnologias baseadas em inteligência artificial, live data e micro betting já vêm transformando a forma como operadoras trabalham aquisição e engajamento em grandes torneios internacionais.
Ao mesmo tempo, o avanço regulatório na América Latina e o amadurecimento do comportamento do apostador elevam a pressão por campanhas mais eficientes, contextualizadas e alinhadas às exigências locais de compliance.
Nesta entrevista, a Sportradar, representada por Rodrigo Cambiaghi, Executivo Sênior de Vendas de Publicidade Digital para a América Latina, analisa como as operadoras podem se preparar para a Copa do Mundo de 2026, quais estratégias tiveram melhor desempenho na Eurocopa e Copa América, o impacto da personalização em tempo real e os desafios de executar campanhas regionais em um cenário regulatório fragmentado.
O volume global estimado de apostas na Copa de 2026 é de US$ 50 bilhões. O que esse número representa em termos de oportunidade real para as operadoras latino-americanas, e quais são os principais riscos de quem não se preparar?
Sportradar – O volume estimado de US$ 50 bilhões em apostas durante a Copa de 2026 mostra o tamanho da oportunidade que o torneio representa para as operadoras latino-americanas.
Estamos falando do maior evento de atenção e engajamento da indústria, em uma edição que terá 48 seleções e 104 partidas, criando mais momentos de conexão com o torcedor e mais oportunidades de aquisição ao longo de 39 dias de competição.
Mas o diferencial competitivo não estará apenas no tamanho do investimento em mídia. As operadoras mais bem preparadas serão aquelas capazes de usar dados, tecnologia e personalização para ativar campanhas em tempo real, alinhadas ao contexto emocional da partida.
Hoje o consumidor espera experiências mais relevantes, conectadas ao que está acontecendo em campo naquele momento, seja um gol, uma virada de placar ou uma grande atuação individual.
Ao mesmo tempo, existe um risco importante para quem não se preparar adequadamente. Campanhas genéricas, dependentes apenas de bônus ou volume de mídia, tendem a perder eficiência em um ambiente extremamente competitivo.
Sem infraestrutura robusta de dados em tempo real e capacidade de otimização contínua, fica muito mais difícil capturar os momentos de maior intenção de aposta e transformar o aumento de tráfego do torneio em crescimento sustentável no longo prazo.
No fim, a Copa de 2026 deve consolidar uma mudança importante na indústria, em que escala continua relevante, mas tecnologia, personalização e capacidade de execução em tempo real passam a ser os verdadeiros diferenciais competitivos.
Você menciona uma “mesmice generalizada” no mercado. O que as operadoras de maior sucesso na Eurocopa 2024 e na Copa América fizeram de diferente em termos de tecnologia publicitária?
O que vimos na Eurocopa 2024 e na Copa América foi uma mudança importante de abordagem.
As operadoras mais bem sucedidas deixaram de trabalhar apenas com campanhas amplas e genéricas para adotar estratégias muito mais orientadas por dados, contexto e comportamento do torcedor em tempo real.
Em vez de tratar todos os minutos de uma partida da mesma forma, elas passaram a ativar campanhas nos momentos de maior emoção e intenção de aposta.
A tecnologia publicitária teve um papel central nisso. As campanhas passaram a usar dados ao vivo, automação e inteligência artificial para ajustar mensagens, ofertas e criativos de acordo com o que acontecia em campo.
Um gol, uma sequência de pressão ofensiva, uma atuação individual de destaque ou até mudanças na dinâmica da partida passaram a funcionar como gatilhos para ativação dinâmica de campanhas em múltiplos canais, incluindo social, vídeo, áudio e programático.
O resultado foi uma comunicação muito mais relevante e eficiente. Durante a Euro 2024 e a Copa América, operadores que combinaram branding, performance e campanhas orientadas por momentos registraram crescimento significativo em depósitos e redução de CPA, mesmo em um ambiente extremamente competitivo.
Como funcionam na prática os anúncios criativos dinâmicos acionados por momentos da partida, um gol, um escanteio, uma mudança de ritmo? Pode dar um exemplo concreto de campanha?
Hoje, os anúncios criativos dinâmicos funcionam de forma muito conectada à lógica do micro betting, que é justamente a aposta em eventos rápidos e específicos dentro da partida.
Em vez de esperar o resultado do jogo, o torcedor passa a interagir aos micro momentos em tempo real, como o próximo escanteio, a próxima finalização ou se determinado jogador vai acertar o alvo na próxima jogada.
Na prática, a tecnologia monitora dados ao vivo da partida e identifica momentos de aumento de intensidade ou intenção de aposta.
Se uma equipe começa a pressionar muito, por exemplo, o sistema consegue ativar automaticamente campanhas relacionadas ao próximo escanteio, próximo chute no gol ou próxima ação ofensiva relevante.
Tudo isso acontece em segundos, com criativos personalizados sendo distribuídos em canais digitais enquanto a emoção do lance ainda está acontecendo.
Esse modelo torna a experiência muito mais contextual e relevante para o usuário. Em vez de campanhas genéricas, o torcedor recebe mensagens alinhadas ao momento exato do jogo e ao comportamento dele como consumidor. É justamente essa combinação entre dados em tempo real,
automação e micro betting que vem mudando a forma como as operadoras trabalham aquisição e engajamento durante grandes eventos esportivos.
O conceito de “always on” é central na sua proposta. Como as operadoras mantêm relevância nos minutos entre os gols, quando a intenção do apostador ainda existe, mas o momento de pico já passou?
O conceito de “always on” parte do entendimento de que o engajamento do torcedor não desaparece entre os grandes momentos da partida.
Mesmo quando o jogo entra em um período sem gols, a atenção continua existindo nas estatísticas ao vivo, na expectativa pelo próximo lance, no desempenho individual dos jogadores e nas conversas em redes sociais. É justamente nesse intervalo que as operadoras mais preparadas conseguem manter relevância usando dados em tempo real e personalização.
Na prática, isso significa ativar campanhas e sugestões de apostas alinhadas ao contexto do jogo naquele momento. Se uma equipe está pressionando mais, por exemplo, o usuário pode receber ofertas relacionadas ao próximo escanteio, próxima finalização ou outros mercados de micro betting.
O foco deixa de ser apenas o grande evento, como um gol, e passa a incluir toda a dinâmica da partida.
O diferencial está na capacidade de transformar dados ao vivo em experiências mais relevantes e contínuas. Com automação, IA e campanhas orientadas por comportamento, as operadoras conseguem manter o usuário engajado durante toda a jornada da partida, e não apenas nos momentos de pico emocional.
A Copa de 2026 dura 3G dias e acontece em três países. Como uma operadora deve estruturar seu orçamento de marketing para ser ágil o suficiente para capitalizar em resultados inesperados sem perder consistência de marca?
Em um torneio como a Copa de 2026, flexibilidade passa a ser tão importante quanto tamanho de orçamento. As operadoras mais eficientes não trabalham com um plano rígido do início ao fim da competição.
Elas estruturam campanhas capazes de redistribuir investimento em tempo real, de acordo com performance, comportamento do público e narrativas que surgem ao longo do torneio.
Isso é especialmente importante em uma Copa com 104 jogos, múltiplos fusos horários e diferentes mercados envolvidos.
Sempre surgem histórias inesperadas, como seleções surpresa, jogadores que viralizam ou partidas que geram picos muito acima do previsto. Operadoras preparadas conseguem reagir rapidamente a esses momentos, aumentando presença nos canais e campanhas que estão performando melhor naquele contexto específico.
Ao mesmo tempo, consistência de marca continua sendo fundamental. Um erro comum é concentrar praticamente todo o investimento apenas em aquisição e performance imediata.
As marcas mais fortes conseguem equilibrar awareness, aquisição e retenção ao longo dos 39 dias de competição, mantendo uma identidade clara enquanto ajustam mensagens, formatos e intensidade de campanha conforme o comportamento do torcedor evolui durante o torneio.
Quais são as principais diferenças entre os mercados latino-americanos em termos de comportamento do apostador durante grandes torneios, e como isso afeta a estratégia de campanha?
Apesar do futebol ser um elemento cultural comum em toda a América Latina, os mercados da região apresentam níveis muito diferentes de maturidade, regulação e comportamento digital.
Em mercados mais maduros, o usuário já possui múltiplas contas e maior familiaridade com apostas ao vivo, o que torna personalização, retenção e experiência do usuário fatores decisivos. Já em mercados mais recentes, ainda existe um foco muito forte em aquisição e construção de awareness.
Também vemos diferenças importantes no comportamento emocional do torcedor. Durante grandes torneios, o engajamento costuma crescer de forma muito forte conforme as seleções locais avançam na competição.
Isso faz com que campanhas altamente localizadas tenham um impacto muito maior do que estratégias regionais genéricas. O comportamento do usuário muda rapidamente de acordo com narrativa, desempenho da seleção e repercussão social daquele momento.
Por isso, a estratégia de campanha precisa ser flexível e orientada por dados em tempo real. Não existe uma abordagem única para toda a região.
As operadoras mais eficientes conseguem adaptar criativos, mensagens, canais e até intensidade de investimento conforme o comportamento específico de cada mercado, mantendo relevância cultural e maior eficiência de aquisição e retenção.
O cenário regulatório na América Latina é fragmentado. Como as operadoras que atuam em múltiplos mercados podem executar campanhas eficientes sem comprometer a conformidade local?
A fragmentação regulatória é um dos principais desafios da indústria hoje na América Latina, especialmente para operadoras que atuam em múltiplos mercados ao mesmo tempo.
Cada país possui regras diferentes sobre publicidade, segmentação, canais permitidos e comunicação responsável, o que exige campanhas muito mais adaptáveis e orientadas por compliance desde o início do planejamento.
Nesse cenário, tecnologia e automação têm um papel fundamental. As operadoras mais preparadas trabalham com plataformas capazes de aplicar restrições específicas por mercado em tempo real, ajustando segmentação, formatos, frequência e mensagens de acordo com a regulamentação local. Isso permite manter eficiência operacional sem comprometer conformidade ou segurança regulatória.
Ao mesmo tempo, é importante encontrar equilíbrio entre padronização e relevância local. A estratégia regional pode ser centralizada em termos de marca, tecnologia e inteligência de dados, mas a ativação precisa respeitar contexto cultural e regulatório de cada país.
As campanhas mais eficientes hoje são justamente aquelas que conseguem combinar escala regional com execução local altamente contextualizada.
The post Para Sportradar, Copa do Mundo 2026 deve redefinir estratégias de aquisição e engajamento nas apostas esportivas appeared first on Americas iGaming & Sports Betting News.
Brazil
Stellar Gaming y la mejor Copa de todos los tiempos
La Copa Mundial de 2026 promete ser un punto de inflexión para el mercado brasileño de apuestas deportivas, el primer gran test de estrés en un entorno totalmente regulado, con proyecciones que alcanzan los R$ 19 mil millones en movimiento en el país.
En este escenario, Stellar Gaming (EstrelaBet) se posiciona en el centro de esta transformación, donde la tecnología, la seguridad jurídica y la experiencia del usuario se convierten en pilares estratégicos de crecimiento.
En una entrevista exclusiva, Fellipe Fraga, CBO de Stellar Gaming, analiza cómo la madurez del mercado regulado, el avance del juego responsable, la evolución de la infraestructura tecnológica y la lucha contra el mercado ilegal van a moldear la “mejor Copa de todos los tiempos” para el entretenimiento digital en Brasil, y el legado que este evento dejará para la industria.
La Copa Mundial de 2026 es el primer gran ‘test de estrés’ del mercado brasileño totalmente regulado, con proyecciones de alrededor de R$ 19 mil millones en volumen de negocio en el país. ¿Cómo evalúa Stellar Gaming que la seguridad jurídica y la madurez operativa harán de este torneo la ‘mejor Copa de los últimos tiempos’ para el entretenimiento digital en Brasil?
Fellipe Fraga – En la Copa Mundial de 2022, todavía estábamos luchando por la regulación del mercado, lo que lamentablemente no ocurrió a tiempo.
Esta vez, tendremos la oportunidad de probar no solo a nivel tecnológico, sino también en términos de comportamiento del cliente, ya que veremos el impacto del mayor evento deportivo del mundo.
Además, en las operaciones reguladas, las herramientas de control previstas en la normativa específica garantizan una experiencia segura para el cliente y potencian el alcance del juego responsable.
Con esto, los próximos dos meses representan grandes expectativas para el sector.
En un evento masivo que atrae a millones de nuevos apostadores, las preocupaciones sobre el juego problemático cobran relevancia. EstrelaBet tiene una alianza pionera con la FUMEC. ¿Cómo funciona en la práctica la matriz predictiva de riesgos basada en inteligencia artificial para identificar patrones atípicos y garantizar que el Mundial sea un momento de ocio seguro, alejando a la marca del estigma del mercado ‘gris’ del pasado?
Una de las grandes ventajas del avance tecnológico es poder utilizarlo para mejorar la experiencia colectiva, y no es diferente cuando hablamos del juego responsable.
Al introducir mecanismos de machine learning con datos y conceptos de ciencia del comportamiento, podemos mejorar la predictibilidad del riesgo en comportamientos en los que el cliente muestra señales de alejarse del juego responsable.
Esto permite que la operación actúe para reducir estos riesgos, garantizando que el entretenimiento con apuestas sea únicamente lo que debe ser: diversión.
Sabemos que los usuarios brasileños son mobile-first y no toleran fricciones durante un partido importante. EstrelaBet ha mejorado recientemente el tiempo de carga en un 60% y reducido la latencia de las apuestas en vivo en un 80%. ¿Cómo se traduce esta infraestructura ‘Fórmula 1’, liderada por el equipo de tecnología, en confianza y retención del usuario en los momentos de mayor pico del torneo?
La principal dirección que debemos tomar es ponernos en el lugar del cliente y entender qué puede generar fricción en la experiencia. Un sitio inestable y lento no es bien recibido.
Por eso adoptamos una mentalidad que llamamos “EstrelaTech”, enfocada en el desarrollo tecnológico para mejorar la experiencia del cliente.
Esto genera automáticamente confianza en el rendimiento, la estabilidad y la calidad del servicio, lo que, junto con nuestros socios tecnológicos, permite ofrecer una plataforma donde el entretenimiento ocurre de forma más fluida.
El CEO de la marca, João Gerçossimo, trajo recientemente del SXSW el concepto de la ‘Economía de la Atención 3.0’, donde el sentido de pertenencia a la comunidad supera a las ofertas agresivas. ¿Cómo planea EstrelaBet aplicar esta filosofía durante el Mundial para fidelizar clientes sin depender únicamente de bonos de adquisición transaccionales?
El Mundial es una excelente oportunidad para acercar al cliente a la marca.
El 5 de junio lanzaremos una gran campaña que conecta al público y a la marca con el deseo nacional de conquistar el sexto título mundial.
Esta conexión va más allá del producto en sí y se centra en la relación entre el cliente y la empresa.
El trabajo de nuestro equipo de marketing ha sido excelente, incluyendo en la elección de socios de medios, que logran comunicarse con el público y transmitir los mensajes clave, no solo sobre entretenimiento, sino también sobre una mentalidad moderna en torno a la salud, la actividad física y la tecnología.
La integridad deportiva es un pilar de un mercado regulado sólido. Hoy, EstrelaBet utiliza sistemas de IA que alcanzan hasta un 90% de precisión en la detección de comportamientos sospechosos, como el abuso de múltiples cuentas. ¿Cómo se utilizará esta tecnología para proteger la plataforma contra fraudes durante la alta volatilidad del Mundial?
El producto de apuestas es, esencialmente, la incertidumbre del futuro, ya sea en un juego online o en un evento deportivo.
Cualquier situación que intente garantizar un resultado futuro vacía la esencia del producto.
Por lo tanto, defender la integridad deportiva es extremadamente importante para nosotros en sí misma, y combinada con nuestra pasión por el deporte como plataforma de entretenimiento, nos hace aún más comprometidos con su protección.
Con tecnología y alianzas, somos capaces de monitorear comportamientos sospechosos y rastrear intentos de fraude en tiempo real.
Aunque el Mundial tiene el peso de ser el mayor evento deportivo, con todas las miradas puestas en él y, en consecuencia, reduciendo el riesgo de comportamientos sospechosos en el campo, es fundamental garantizar que tampoco haya influencia negativa en las operaciones, permitiendo que no solo la IA sino también el diálogo con los socios funcione de la mejor manera posible.
Con la Copa del Mundo realizándose en las Américas (EE. UU., México y Canadá), la zona horaria es extremadamente favorable para los apostadores brasileños. Sumado al avance del 5G, ¿cuál es la expectativa de EstrelaBet sobre la explosión de las apuestas en vivo (in-play betting) y los micro-momentos durante los partidos de Brasil?
El mercado brasileño ya utiliza predominantemente el teléfono móvil. Los partidos que se jugarán, muchas veces fuera del horario laboral, permitirán potenciar el acto de sentarse a ver un partido.
Por lo tanto, la tendencia es un aumento significativo de la actividad durante la Copa del Mundo, donde el factor social —estar con amigos, ver el partido juntos y apostar— jugará un papel importante.
Tu, Fellipe Fraga, como CBO de la marca, ha sido vocal sobre el hecho de que restringir excesivamente las plataformas licenciadas solo empuja a los usuarios hacia el mercado ilegal. Durante un evento con la magnitud de la Copa del Mundo, ¿cómo pueden el sector regulado y el gobierno trabajar juntos para educar al público y evitar la fuga de ingresos hacia operadores no licenciados?
La Copa del Mundo es una enorme oportunidad para el sector público en sentido amplio, no solo el regulador, sino también el Gobierno Federal e incluso los legisladores, para unir fuerzas en favor del sector regulado.
Solo a través de operaciones adecuadas es posible tener datos, acceso a información de comportamiento y una recaudación fiscal correcta que permita el desarrollo del país, junto con la promoción adecuada de iniciativas de juego responsable.
Esperamos que esta conciencia ayude a combatir un mercado ilegal que, si no se enfrenta, solo beneficiará a actividades ilícitas.
Para el mercado, la Copa del Mundo de 2026 es considerada el “Super Bowl extendido”. Tras el pitido final el 19 de julio, ¿cuál será el principal legado de este torneo de US$ 35 mil millones para el mercado brasileño de apuestas deportivas, considerando los avances en gobernanza, tecnología y protección del usuario final?
El Mundial de 2026 permitirá una comprensión completa del comportamiento del cliente en el mercado de apuestas.
Tendremos datos, resultados e información recopilada de las distintas iniciativas y estrategias que adopte el mercado.
El aumento del volumen permitirá validar las tesis de juego responsable e integridad deportiva, así como garantizar que los usuarios traten las apuestas como entretenimiento adecuado durante los momentos de ocio mientras ven los partidos.
The post Stellar Gaming y la mejor Copa de todos los tiempos appeared first on Americas iGaming & Sports Betting News.
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