Industry News
US iGaming: Three predictions for 2024

Paddy Casey, Co-Founder at sports betting and iGaming developer The Unit, lists what we can expect from US iGaming in the coming year, covering regulation, the battle for market share and the importance of martech.
- iGaming continues to flex its muscles
Internet gaming continues to generate extraordinary revenue in the states that have legalized and embraced it. In October, for example, Pennsylvania’s iGaming revenue was up 24% month-on-month to $154.8m; a record month for the state where the total equates to a whopping 3x the sports-betting take. Pennsylvania is by no means a standout state, as New Jersey reported a 13% year-on-year increase in iGaming revenue for September, to $166.8million.
Where iGaming is fully regulated (as we’ve seen in the six states where it is live currently, with Rhode Island expected to launch fully in Q1 or early Q2 in 2024), it drives significant revenue for the state and offers a safe and protected environment for entertainment versus offshore, unregulated casinos. As states look to plug holes in the post-pandemic era, we anticipate at least two or three states will legalize igaming in 2024, with Indiana and New York being the obvious contenders to begin that process early in the year.
As has been the case since the birth of online gaming in the late 1990s and early 2000s, there are obvious fears about problem gaming and revenue streams moving away from bricks-and mortar casinos. Legislators will drive tough, and hopefully innovative, legislation to protect land-based casinos while paving the way for iGaming, which should in fact complement the land-based casinos. Players, much like music fans, will demand access to ‘live entertainment’; whether that’s in Madison Square Garden cheering on Billy Joel, or listening to Piano Man at home while watching the NFL.
The omni-channel experience with iGaming will become more important as BetMGM for example, can deepen its relationship with players through innovations such as its New Jersey Dual Play Roulette, which offers a truly immersive omni-channel experience. Add this to possibilities around loyalty schemes for resort stays, and this will prove super crucial in the CRM and LTV lifecycles.
Aside from the obvious heavyweights, brands which put players first, treat them like the central stakeholder they ought to be, and personalize the user experience through unique and engaging product and gaming content will be the winners.
- Competition creates cash
This year has been a rollercoaster, in terms of acquisitions and market exits. Kindred recently announced it will be leaving its North American experience behind as quickly as possible. Fanatics can now access every key sports betting state via its PointsBet USA acquisition and Penn Entertainment is planning to shoot for the stars by rebranding its sportsbook as ESPN Bet. Add DraftKings, FanDuel, Bet365 and BetMGM into the ring, and that is one hell of a battle for a share of players’ wallets.
Fanatics and ESPN Bet will most likely use their huge marketing budgets to attract the Gen Z bettors and casual sports fans. Winning the battle to attract, and more importantly retain, this key cohort of players will be significant. Marketing dollars will not be enough; product innovation will be crucial in the attempt to give players the experience they demand. They will demand to be entertained in ways they experience elsewhere.
Outside the ‘big three’ of FanDuel, DraftKings and BetMGM, in terms of US gaming market share, it will only be companies who continue to evolve and innovate their own offering that can close the gap. The likes of Entain and Angstrom, who are well known and have large wallets, can buy the maturity and experience needed. They can make inroads with the quality of their product and people, as well as via the acquisition of operators and challenger brands (particularly when more states go live with iGaming).
- Marketing tech and needle-like focus on ROI
With the big three effectively owning the sports-betting market and making gains in the iGaming space, the chasing pack will need to innovate with needle-like focus on ROI.
Martech is crucial for success in an industry that is seeing shifts in CPAs and one that has historically not merged fragmented data very well. As there is no real single view of acquiring through to retention, and almost zero real data, technology is holding operators back in the battle to retain Gen Z bettors and give them the experiences they demand; i.e. personalization.
Therefore, a holistic 360-view of customer data which is then deployed across multiple marketing channels is the key to being competitive in this landscape. As biddable platforms rely more and more on AI, it is essential that data which is representative of quality customers is used. As experienced industry veterans know, standard first-time depositor data is not enough. In fact, relying on incomplete customer insights can be detrimental to revenue.
As we all know, customer acquisition is only the starting point. Retention and cross-sell is essential to delivering the return on ad spend required to sustain campaigns in this competitive market.
The front-of-mind game is where the winners and losers will ultimately be determined. There is no personalization without sufficient marketing technology integration. Personalization is a key cog in the retention machine you must be leveraging.
As a result, a full martech stack is needed to operate an effective marketing department. The gap between the haves and have-nots in this space will widen not just year-on-year, but also month-on-month.
Carlo Santarelli
Gaming and Leisure Properties Inc. Names Carlo Santarelli Senior Vice President, Corporate Strategy and Investor Relations

Gaming and Leisure Properties Inc. announced that Carlo Santarelli has been appointed Senior Vice President, Corporate Strategy and Investor Relations, a new position at the Company. Mr. Santarelli will begin his new position on August 18, 2025 and will report to GLPI President and Chief Operating Officer, Brandon Moore.
Mr. Santarelli brings over 25 years of Wall Street experience in Equity Research and Investment Banking to his new role and joins the Company from Deutsche Bank where he was Managing Director of Gaming & Lodging Equity Research. Prior to Deutsche Bank, Mr. Santarelli held similar positions at Bear Stearns, JP Morgan and Wells Fargo. He consistently ranked highly in Institutional Investor and other sell-side analyst research polls as a thought leader in the space, providing unique perspectives on industry events and trends with his data-driven approach and stock picking talent. Carlo Santarelli graduated from the University of Pennsylvania with a B.A. in Economics in 2000.
Peter Carlino, Chairman and Chief Executive Officer of GLPI, said: “We’ve known and respected Carlo’s research work on the gaming, lodging and gaming REIT sectors for many years. Carlo brings to GLPI an in-depth knowledge of the industry and its participants, having experienced GLPI’s original formation of the gaming triple-net-REIT structure from a research analyst and capital markets perspective. We value his deep network of contacts among institutional investors, sell-side analysts and a wide range of gaming industry operators and we look forward to the value of his contributions.”
In his new role, Mr. Santarelli will work with Mr. Carlino and GLPI’s senior management to develop and evaluate growth opportunities and strategic relationships, and will oversee investor relations interactions.
The post Gaming and Leisure Properties Inc. Names Carlo Santarelli Senior Vice President, Corporate Strategy and Investor Relations appeared first on Gaming and Gambling Industry in the Americas.
Industry News
VIP Play Announces Departure of Chief Financial Officer

VIP Play, a technology-driven leader in interactive consumer engagement, announced that Jim Mackey, the Company’s Chief Financial Officer, will step down from his role, effective August 8, 2025.
The Company has initiated a transition process and is in the process of identifying a successor. Mackey will assist in an orderly transition over the coming weeks.
“We thank Jim for his contributions to the Company, particularly during a transformative period for our business. We remain focused on executing our strategic priorities, including financial visibility, operating efficiency, and delivering value to our stakeholders,” said Les Ottolenghi, CEO of VIP Play.
The post VIP Play Announces Departure of Chief Financial Officer appeared first on Gaming and Gambling Industry in the Americas.
DotCom Ventures
IBN Initiates Coverage of SEGG Media Corporation

SEGG Media Corporation, a leading technology company transforming the global intersection of sports, entertainment, and gaming, has selected IBN, a multifaceted financial news and publishing company serving private and public entities, to spearhead its corporate communications efforts.
SEGG Media aims to deliver immersive, real-time experiences through next-generation technology that redefines how audiences interact with their favorite content and communities. Following a full-scale corporate transformation and rebrand, the company now operates across three high-growth verticals: Sports.com, Entertainment, and Lottery.com.
Sports.com serves as a global hub for sports content with a focus on soccer, sim racing, motorsports, and athlete-led media, with the upcoming Sports.com Super App poised to evolve fan engagement by integrating streaming, e-commerce, fantasy gaming, and sports news. The Entertainment division builds on AI-powered live events and direct-to-fan platforms, while Lottery.com delivers compliant, ethical gaming solutions including iGaming and charitable lottery access to global audiences.
With a $100 million financing facility and strategic acquisitions underway, including proposed deals with GXR World and DotCom Ventures, SEGG Media is executing a multi-vertical expansion strategy designed to unify fragmented fan experiences across live content, gaming, and digital commerce.
As part of the client-partner relationship, IBN will leverage its investor-focused distribution network, which includes over 5000 key syndication outlets, various newsletters, social media channels, and wire services via InvestorWire, along with blogs and other outreach tools, to generate greater awareness for SEGG Media.
The post IBN Initiates Coverage of SEGG Media Corporation appeared first on Gaming and Gambling Industry in the Americas.
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