Industry News

European Gaming Q3 Meetup Part II: The Importance of Company Culture in iGaming

Published

3 years ago

September 15, 2023

european-gaming-q3-meetup-part-ii:-the-importance-of-company-culture-in-igaming

Reading Time: 4 minutes

The European Gaming Q3 Virtual Meetup that took place on 13 September had it all: from Commercial Marketing and the Player Lifecycle, to Employer Marketing, Talent Acquisition and Retention, industry experts from the European iGaming scene provided insights in two informative and honest panels that no professional should miss! Read on and find the link to the Livestream recordings to watch the EGQ3 Meetup on YouTube!

The European Gaming Meetups by Hipther Agency are designed to keep you up-to-date with what is fresh in the European gambling industry.

The meetups feature several panel discussions per region and topics that are joined by key industry experts, CEOs, C-Level Executives, Business Development Managers, and sometimes government officials/regulators.

The European Gaming Q3 Virtual Meetup featured two thought-provoking panels: “Mastering the Player Lifecycle” and “The Importance of Company Culture in iGaming”.

Panel 2: “The Importance of Creating a Company Culture in iGaming”

Speakers: Kevin Perks, Senior Talent Acquisition Partner at Van Kaizen | Nana Shneider, HRD at BETBAZAR | Tom Galanis, CEO at TAG Media & First Look Games

Moderated by: Zoltan Tundik, Co-founder and Head of Business at Hipther

Watch the Panel Discussion on YouTube and HiptherTV!

The panel discussion promptly emphasized the pivotal role of fostering a positive company culture within the iGaming sector.

Nana Shneider, HRD at BETBAZAR, initiated the conversation by underlining the significance of motivation and growth in the workplace, recognizing the impact of personal lives on employees’ well-being. She stressed that a positive company culture can contribute to achieving a harmonious work-life balance.

Tom Galanis, CEO at TAG Media & First Look Games, shared insights from companies that operate as remote workplaces. He highlighted the indispensability of strong communication, especially in remote work settings. While attractive salaries can incentivize talent acquisition, Tom emphasized that for talent retention, a company must offer something unique that motivates individuals to work and grow within the organization.

Kevin Perks, Senior Talent Acquisition Partner at Van Kaizen, offered insights from a recruiter’s perspective. He emphasized the essence of company culture both in general and from the job seekers’ viewpoint. Interestingly, he noted that candidates typically inquire less about “superficial” perks like game rooms or ping-pong tables and focus more on company culture. Key questions revolve around whether a company is people-centric, if employees are trusted to perform their tasks without micromanagement, and if there are ample learning and development opportunities. Kevin also stressed that while talent attraction involves marketing communications, the foundation for retention begins with building honest and strong relationships with candidates during the recruitment phase, where the company culture and values play a vital role.

The discussion then delved into the contemporary workspace and remote work environments. The panelists explored the role of company culture in these settings.

Nana emphasized the importance of motivation and connection. She contended that companies must motivate employees by fostering a sense of unity and support, even among remote workers. Tom, with his experience leading remote-work companies, highlighted the challenge of forming meaningful connections in remote work settings. He emphasized that a strong company culture provides meaning and motivation in such environments.

Kevin pointed out that company culture is fundamentally what the business stands for, making it essential for companies to establish a clear culture. In remote settings, effective communication becomes even more critical, with middle managers playing a crucial role in shaping and maintaining company culture.

The discussion also touched on employer marketing and the challenges of conveying company culture in media within a remote work context. Nana highlighted the need for clarity and conciseness in messaging and values to reach everyone, regardless of diverse backgrounds. She emphasized the value of democracy and finding common ground between the company and employees. Tom emphasized honesty and trust as fundamental values, while Kevin reiterated that a positive company culture equates to a people-centric culture, with every individual responsible for creating a safe environment, upholding company values, and advocating for them.

Regarding leadership and company culture, Nana stressed that leaders set the tone for the company and are crucial not only for business development but also for employee growth. Tom echoed this sentiment, emphasizing the importance of leaders displaying soft skills and prioritizing training tools while fostering empathy in interactions with employees. Kevin agreed and reinforced the significance of managers in establishing company culture, emphasizing the promotion of people not just for task completion but also for their people management skills.

Lastly, the discussion explored changes companies can implement to promote a positive company culture. Nana emphasized the importance of companies attending to employees’ needs, embracing flexibility, and fostering communication through calls, discussions, and meetings between top management and employees. Tom urged leaders and management to revisit their vision and culture, offering support and assistance to employees. Kevin emphasized that candidates now closely scrutinize a company’s culture during the recruitment process. They seek signs of culture, which are often not evident in a company’s media communications. Thus, the recruitment process and the relationships established during it are vital.

In conclusion, the panelists underscored that people should be at the heart of company culture, enabling them to derive satisfaction from their work and personal growth. They emphasized that everyone within a company shares the responsibility for shaping its culture.

Read more about the first part of this exciting and informative edition of the European Quarterly Meetups, a panel discussion on Company Culture in iGaming!

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Soft2Bet Gathering: An Elite Golf & Padel Experience

Published

4 hours ago

April 2, 2026

Wladimir P.

soft2bet-gathering:-an-elite-golf-&-padel-experience

Soft2Bet, a leading iGaming turnkey solutions provider, recently brought together industry connections for an exclusive two-day golf and padel experience at the Gleneagles Hotel in Scotland. The event brought Soft2Bet’s friends and connections together to enjoy a relaxed day of golf and padel, meaningful conversations, and shared moments in an inspiring setting, celebrating the spirit of connection and community that defines the company’s approach.

Set against the backdrop of one of Scotland’s best-known sporting estates, the day paired competitive play with the camaraderie and shared spirit that are such a valued part of the game. Attendees enjoyed access to Gleneagles’ most exclusive Ryder Cup & Solheim courses, where the relaxed setting encouraged genuine connection and reflected the supportive atmosphere that made the gathering especially memorable.

Gleneagles was a fitting venue for the occasion. With more than a century of golfing history, three championship courses and a reputation built on world-class hospitality, it remains one of Scotland’s standout golf destinations. Its PGA Centenary Course hosted the 2014 Ryder Cup and the 2019 Solheim Cup, making Gleneagles the only golfing destination in Europe to have staged both events.

The event reflects Soft2Bet’s belief that strong connections are built through shared goals, trust and collaboration. Creating space for in-person connection allows the company to deepen those relationships and support long-term success.

Harrison Barrett, VP of Business Development at Soft2Bet, commented: “Bringing the industry together in a setting like Gleneagles allows us to go beyond day-to-day operations and focus on what truly drives success, while playing golf and padel. Events like this are an opportunity to align on vision, exchange ideas and celebrate the momentum.”

Stuart Trigwell, Director of Business Development at Play’n GO said: “The time spent at Gleneagles, enjoying the incredible courses and engaging in genuine, strategic conversations, was an absolute highlight. It is events like these that reinforce the trust and collaborative spirit at the core of our relations.”

The gathering reflects Soft2Bet’s wider approach to the iGaming community engagement, creating opportunities for stronger collaboration and supporting growth across key markets.

The post Soft2Bet Gathering: An Elite Golf & Padel Experience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

AI chat technology

Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry

Published

6 hours ago

April 2, 2026

Wladimir P.

casinofy-unveils-next-generation-platform-redesign-with-ai-powered-chat,-setting-a-new-standard-for-the-online-casino-industry

Casinofy, a forward-thinking leader in the online casino space, announced the launch of its completely redesigned platform featuring cutting-edge AI chat technology, a modernised user interface and a suite of innovative features that position the company at the forefront of the iGaming industry.

A Bold Leap Forward in Online Casino Innovation

The newly redesigned Casinofy platform represents one of the most ambitious overhauls in the online casino sector. With a focus on user experience, intelligent personalisation and next-generation technology, Casinofy is redefining what players expect from an online gaming destination.

Key highlights of the new platform include:

• AI-Powered Chat Assistant — An intelligent, real-time chat system that provides instant player support, personalised game recommendations, responsible gaming guidance and seamless interaction — available 24/7 with human-like conversational ability.

• Complete UI/UX Redesign — A sleek, modern interface built for speed, accessibility and engagement across all devices, delivering an immersive experience from the first visit.

• Smart Personalization Engine — Leveraging AI to tailor game suggestions, promotions and content to each player’s unique preferences and play style.

• Enhanced Navigation and Game Discovery — Intuitive categorisation, advanced search and AI-driven recommendations that help players discover new favorites effortlessly.

AI Chat: A Game-Changer for Player Experience

At the heart of the new Casinofy experience is its proprietary AI chat system — a feature that goes far beyond traditional customer support. The AI assistant understands context, remembers player preferences and delivers instant, accurate responses on everything from game rules and bonus terms to account inquiries.

Unlike conventional chatbots, Casinofy’s AI chat is designed to enhance every touchpoint of the player journey, making it one of the most sophisticated implementations of artificial intelligence in the online casino industry to date.

Leading the Industry Through Innovation

While the online casino market continues to grow, few operators have invested as heavily in technology-driven differentiation as Casinofy. The new platform positions Casinofy among the most innovative operators globally, bridging the gap between traditional online gaming and the AI-first future of digital entertainment.

The Casinofy team said that they are not just keeping up with the industry, but setting the pace. The new platform is built on the belief that players deserve smarter, faster and more personalised experiences. They added that the integration of AI chat is just the beginning of what they have planned.

The post Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

DigerPAM

Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators

Published

1 day ago

April 1, 2026

Wladimir P.

digicode-launches-digerpam:-a-next-generation-player-account-management-system-for-igaming-operators

International software provider Digicode has unveiled DigerPAM, an enterprise-grade Player Account Management (PAM) system designed to serve as the operational backbone for modern iGaming operators. DigerPAM integrates core account management, CRM, compliance, promotions, analytics, and growth workflows into a single, scalable platform, giving operators full visibility, control, and performance across their brands and player base.

Built for operational excellence and regulatory compliance
Engineered for operators navigating complex regulations and multi-brand strategies, DigerPAM centralises every player interaction—from acquisition and registration to lifecycle engagement and retention—within one intelligent framework.

Key capabilities include:

Unified operational core: Manage player profiles, wallets, CRM, bonus engines, content, compliance workflows, and reporting seamlessly from a single system.
Full lifecycle oversight: Track and engage players from first interaction to lifetime value with real-time behavioural insights and segmentation.
Built-in compliance and reporting: Optional KYC/identity verification, responsible gaming tools, immutable tax logs, and regulatory reporting across jurisdictions.
Modular, scalable architecture: Cloud-agnostic microservices built for high-traffic, multi-currency operations and rapid provider integration.
Optional suite integrations: Full compatibility with Digicode’s ecosystem, including DigerRGS, DigerPay, DigerClick, and DigerCompanion, to expand platform functionality.

A solution for modern iGaming realities
DigerPAM supports both standalone operations and complex multi-brand ecosystems, giving operators actionable insights into player behaviour, campaign performance, compliance readiness, and key business KPIs—all without relying on fragmented legacy systems.

“Operators today need a unified engine that not only manages accounts but drives growth with intelligence and compliance at its core,” said Max Maslii, Global CEO at Digicode. “DigerPAM delivers a single, cohesive view across the player lifecycle, eliminates operational fragmentation, and empowers brands to scale confidently.”

The post Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.