Industry News
IGT Reinforces Environmental, Social and Governance Leadership with Publication of 2022 Sustainability Report
International Game Technology PLC (IGT) announced the release of its 2022 Sustainability Report, detailing the Company’s strong commitment to global sustainability and advancement of its environmental, social and governance (ESG) performance under its Sustainable Play initiatives.
“This marks the 16th consecutive year that IGT has released its Sustainability Report, demonstrating the Company’s comprehensive sustainability initiatives and the positive impacts they have on our people and the planet. With a strong foundation centered around Sustainable Play and priorities aligned with UN Global Compact principles and Sustainable Development Goals, IGT continues to make considerable progress as an industry leader in global sustainability as we build a more sustainable business for the future,” Vince Sadusky, CEO of IGT, said.
Highlights of the 2022 report include IGT’s focus on four key sustainability pillars:
- Valuing and Protecting Our People: With employees based in nearly 60 countries, IGT represents a multicultural environment where individual beliefs and needs are respected and valued. The Company is committed to protecting human rights, promoting diversity, equity, and inclusion (DEI), and preventing acts of discrimination. IGT maintains a series of policies and procedures to promote a safe, equitable and inclusive work environment.
- In 2022, IGT added its Human Rights Policy Statement to employee training, and more than 97% of IGT employees completed human rights training.
- IGT was included in the Human Rights Campaign Foundation’s Corporate Equality Index, which measures LGBTQ+ inclusion in the workplace.
- In 2022, IGT was the first Casino and Gaming company to become a signatory for the UN Women’s Empowerment Principles (WEPs), a set of principles offering guidance to businesses on how to promote gender equality and women’s empowerment in the workplace, marketplace and community.
- Advancing Responsibility: As a global leader in the gaming industry, IGT considers responsibility a critical part of its business. Risk mitigation features and capabilities are embedded in a system of codes, policies, guidelines and best practices to protect customers, employees, players, suppliers and the environment.
- In 2022, IGT became the first U.S. industry supplier to achieve Global Gambling Guidance Group’s (G4) responsible gaming accreditation for sports betting. IGT is now certified in responsible gaming across all product segments.
- Through the adoption of a Positive Play approach, IGT encourages positive, healthy play behaviors across all business segments.
- Supporting Our Communities: IGT encourages sustainable communities where the Company operates through corporate and employee-driven programmes that align with the United Nations’ Sustainable Development Goals and facilitate opportunities for support, learning, and growth.
- In 2022, IGT developed and published its first formal Community Giving and Engagement Policy to inform and educate all relevant stakeholders about IGT’s approach to supporting its communities.
- After School Advantage, the Company’s flagship philanthropic initiative, has provided youth with access not only to technology but also science, technology, engineering and math (STEM) educational opportunities. In 2022, IGT expanded this programme to the UK through a partnership with the STEM Discovery Centre.
- Fostering Sustainable Operations: As a supplier and operator, IGT seeks to ensure that its corporate policies and the internationally recognised ESG standards apply to the entire value chain. IGT remains committed to addressing its environmental impact, implementing systems and strategies to prevent and mitigate its impact on climate change, biodiversity, and air pollution, while increasing circularity.
- In 2022, IGT submitted near-term and long-term targets to the Science Based Targets initiative (SBTi) for validation, pledging to reduce its carbon emissions and help fight climate change.
- The Company implemented decarbonisation workstreams to investigate opportunities for reducing greenhouse gas (GHG) emissions that align with science based targets.
Play’n GO has published its 2025 Sustainability Report, framing the year as a milestone as the supplier marks 20 years in the gaming industry. The report covers performance across four pillars—Players, Partners, People and Planet—and positions sustainability as tied to product design, operations, and partner expectations.
On climate reporting, the company said it has “achieved and exceeded” its long-term 90% reduction target for Scope 1 and 2 emissions, and reported a 69% absolute reduction in Scope 3 emissions versus its 2023 base year. Play’n GO also said its total material emissions for 2025 were kept below 500 MTCO2e.
The report also points to a move into land-based delivery. In 2025, Play’n GO said it launched its first land-based gaming solution in partnership with Genting UK, positioning the rollout as part of a “player-first, low-footprint approach” for regulated venues.
On responsible entertainment, the company said it continues to reject game mechanics it believes “compromise player trust or wellbeing,” and highlighted participation in discussions on digital wellbeing and cognitive health, including at the United Nations and G7. “We have always believed that great entertainment should be fun, safe and fair,” said Vanessa Björkbacka, Director of CSR at Play’n GO.
The report also outlines internal development and reporting infrastructure. Play’n GO said 43% of employees engaged in AI-related learning during 2025 and that average training time exceeded seven hours per employee globally. It added that reporting was further aligned to the UN Sustainable Development Goals and World Economic Forum Stakeholder Capitalism Metrics, alongside investment in “secure, AI-supported carbon data management.” “As expectations on transparency and accountability continue to rise, we see it as our responsibility to lead,” Björkbacka added.
The post Play’n GO publishes 2025 Sustainability Report with emissions and governance updates appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Casino Guru’s Complaint Resolution Center (CRC) published 3,986 complaints in Q1 2026 and says it resolved 1,321 cases, returning $5,304,894 to players during the quarter.
Casino Guru said March was one of the CRC’s most active months on record, with the second-highest number of published complaints to date. The company added that ongoing cases exceeded 1,300, pointing to rising demand for third-party dispute mediation.
By volume, the most active complaint markets were Germany (657), the United Kingdom (270), Canada (240), Italy (207) and Australia (194), according to the CRC update.
Delayed payments remained the most common player-reported issue. Casino Guru also reported a March shift in complaint mix, with self-exclusion-related complaints rising to the second most frequent category for the first time in CRC history. KYC-related issues and blocked accounts were also among the most common complaint types, often linked to withdrawal delays.
Casino Guru said the quarter’s results reflect the increasing role of independent mediation as players look to third-party platforms to resolve disputes.
The post Casino Guru CRC returns $5.3m to players in Q1 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
RubyPlay has launched Firerose, a new studio aimed at building operator-specific casino game experiences, as suppliers and operators push for more branded content to stand out in crowded markets.
The company said Firerose is designed to let operators combine RubyPlay’s existing game catalogue with the studio’s technology and creative resources, using operator-led insight to shape games around an operator’s brand identity rather than standardised supplier content.
RubyPlay said Superbet is among the first operators to launch Firerose-powered titles. The supplier did not disclose game names or specific performance figures, but said early results showed “strong engagement metrics”.
Firerose becomes part of RubyPlay’s multi-studio structure alongside Koala Games, Mad Hat Games, Ruby Studio, and Xslots, which the company said share technology, infrastructure and distribution.
Dima Reiderman , Chief Commercial Officer at RubyPlay, said: ”Firerose represents a deliberate shift in how we think about content creation and partnership. The market is no longer driven solely by volume, but by identity. Operators want experiences that feel native to their brand and help them clearly differentiate in increasingly competitive casino environments.”
Dr. Eyal Loz, CPO at RubyPlay, added: “Firerose was created to put the operator’s voice at the centre of the creative process. Every game starts with their brand, their audience and their story, and our role is to bring that to life through the full weight of RubyPlay’s creative capabilities.
“We’re shaping experiences that players immediately associate with the operator itself. That level of ownership is what allows operators to stand out in increasingly crowded casino environments.”
The post RubyPlay launches Firerose studio for operator-specific casino games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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