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PAGCOR provide ringing endorsement of ICE London

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Strengthening their strategic relationship with the ICE brand, the Philippine Amusement & Gaming Corporation (PAGCOR) has confirmed it will be bringing its largest ever delegation to this year’s ICE London (4-6 February, 2020, ExCeL London, UK) following the association’s recent partnership with SiGMA and the inaugural ICE Asia, which takes place in Manila this June.  Speaking ahead of the world’s largest Gaming innovations showcase, the trade association’s CEO Andrea Domingo expanded upon the Philippines’ growing regulatory developments and how PAGCOR is preparing to ‘Step into the Future’…

 

Why is the strategic partnership with SiGMA and ICE Asia so significant and what will ICE Asia contribute to the industry in the region?

The agreement with ICE Asia is significant because SiGMA and ICE are valuable partners that can help PAGCOR to achieve its goal to be the top Gaming and entertainment destination in Asia.  PAGCOR will be recognized more and establish itself as an institution in the Gaming and entertainment industry that promote fair play, player and investor protection and responsible gaming.

What opportunities does ICE London offer PAGCOR?

Considering that there are a lot of offshore gaming participants in ICE London, this will help PAGCOR in the development of its offshore Gaming products, both procedurally and market wise.  Since being launched in 2016, PAGCOR is focused on further improvement by issuing legal and reasonable regulations and fees, proper and accurate auditing and creation of new markets; protection of players/bets/investors.

PAGCOR is also learning from the regulations of the other jurisdictions on offshore Gaming and we aim to apply those that are applicable.

The creative theme for ICE London and ICE VOX 2020 is ‘Step into the future’ – what does the future hold for PAGCOR and where do you want the organization to be in 10 years’ time?

With the rapid development of technology in Gaming, PAGCOR wants to be abreast with all the developments in the industry, including offshore Gaming, since this will greatly help in revenue generation for the purposes of government and socio-civic projects.

In this regard, PAGCOR aims to be the top Gaming and entertainment destination in Asia.  We are also focused on being one of the top revenue generating government-owned and controlled corporation and contributor to government and socio-civic projects, whilst also being recognised as a respected regulator where the Gaming operations are properly regulated and fair play is ensured and protected.

What are the main objectives for PAGCOR and its members?

The main objectives of PAGCOR and its members in attending and participating in ICE London 2020 are to create and develop new markets, whilst also keeping abreast with the latest trends, machines and technology in Gaming and entertainment; and monitoring/auditing systems available.  In addition, we aim to familiarise ourselves with, and learn from, the Gaming regulations of other jurisdictions, as well as to introduce PAGCOR and create awareness on what it does and its goals and achievements.  Finally, we will promote the Philippines as a key Gaming, entertainment and tourism destination.

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FUN88 Launches AI Game Recommendations, Setting New iGaming Standard

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FUN88, a leading online gaming platform, has introduced its latest breakthrough in the iGaming industry: AI-powered recommendations for slot games. This new feature marks a significant step in enhancing user experience, offering tailored game suggestions based on individual preferences and gaming behaviour.

By analysing user data and local market trends, the AI system recommends popular games tailored to regions such as Thailand and Vietnam, ensuring a more personalised and engaging experience for every player.

Key Highlights of the AI Game Recommendations Feature:

• Personalised Recommendations – AI analyses gameplay history and preferences to suggest slot games that best fit each player.

• Enhanced User Experience – A seamless, customised journey that saves players time.

• Available for Vietnam and Thailand Players – The feature is available to registered FUN88 users in these markets, reinforcing the brand’s commitment to innovation.

• Responsible Gaming Focus – AI technology also supports FUN88’s dedication to safe and responsible play.

This launch marks another step forward for FUN88 in combining technology and entertainment to enhance user satisfaction. The new system not only makes gameplay more convenient and exciting but also aligns with FUN88’s long-term vision of offering safe, smart and enjoyable gaming.

Players can now explore the new AI-powered recommendations by registering on FUN88 or logging in to their accounts. Through the FUN88 app, users can easily access their favorite categories, manage their accounts and enjoy exclusive promotions.

The post FUN88 Launches AI Game Recommendations, Setting New iGaming Standard appeared first on European Gaming Industry News.

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AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players

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The AskGamblers Casino Complaint Service is a vital wheel in the mechanism of AskGamblers, and lately, that wheel has been spinning faster than ever. After reaching the $70 million milestone only a few months ago, the service has now gone above and beyond once again.

At AskGamblers, every complaint is handled with care and persistence to ensure fair treatment for players facing issues with online casinos. The most recent case involved a user who had difficulties withdrawing their winnings from Jackbit Casino. The amount in question was significant – $3,311,000.

After the AGCCS team reached out to the casino, the issue was resolved in less than two weeks, and the player successfully received their funds.

Since its launch in 2009, AGCCS has now returned over $80 million to players across the globe.

Dijana Radunović, General Manager at AskGamblers, said: “Every time our complaint team reaches a new milestone, I’m reminded of how much passion and effort they put into helping players. We’re proud of them and the impact they’re making – it’s a reminder that fairness in gaming really matters.”

The post AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players appeared first on European Gaming Industry News.

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ANESAR Holds its 43rd Ordinary General Assembly

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The Spanish Association of Gaming and Recreational Hall Entrepreneurs (ANESAR) has held its 43rd Ordinary General Assembly this Tuesday, November 4, in the Carlos Ferret Salat room of CEOE, in Madrid, where it once again brought together a large representation of members, in a meeting marked by reflection, collaboration and the firm will to continue working with data, arguments and responsibility.

Following the institutional opening by Javier Calderón, Director of Companies and Organisations of CEOE, aspects of mandatory statutory compliance were addressed, such as the approval of minutes, the explanation and approval of accounts and budgets, or the approval of the Annual Report of Activities.

Next, José Vall presented the president’s report, in which he emphasised that, although political decisions are often difficult to understand, “our duty is to continue providing arguments and evidence to defend the sector with rigor, knowledge, and sound judgment.” In this regard, he stressed the need to anticipate events, prepare information and coordinate common messages that reinforce the image of a sector committed to legality, prevention and responsible gaming.

For his part, Juan Lacarra, technical general secretary of ANESAR, reviewed the main current issues from a regulatory and operational perspective, addressing relevant aspects such as sanctioning procedures, opening hours, biometrics and hiring difficulties.

During the Assembly, the “Key Data and Sector Dynamics” were also presented, highlighting that there are currently 3600 gaming arcades (more than 240 have closed in the last four years) and 30,060 slot machines. It was also specified that the average spend per visit is €16, that 85% of people are accompanied by family and friends, and that 60% are men around 30 years old. Regarding employment data, it was explained that the sector supports more than 47,000 jobs, including both direct and indirect workers, making it a significant driver of employment. The ANESAR Training Plan was also emphasised, with 8725 students and 16,539 formal enrollments (data as of October 15, 2025). Furthermore, it was noted that, with a real estate investment of €260 million, gaming arcades represent one of the largest private investments in the leisure sector. A sector that, as was recalled, collects more than 320 million euros in taxes annually, which benefit hundreds of thousands of people, as well as society as a whole.

The Assembly also included the participation of experts in politics and institutional relations, such as Jaime Criado, from the firm ACENTO, who provided insights into the current political situation and its potential impact on the sector. ANESAR Vice Presidents Enric Sanahuja, Raúl Rubio and Antonio Fornés also offered their perspectives on current issues affecting the sector. Finally, Ramón Cubián, Director General of Land and Delegate for Gaming Regulation and Management of the Community of Madrid, accompanied by Gracia Martín Duarte, Deputy Director of Gaming Management and Regulation, and their team, officially closed the 43rd ANESAR Assembly.

The post ANESAR Holds its 43rd Ordinary General Assembly appeared first on European Gaming Industry News.

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