Compliance Updates

Euroconsumers calls Nintendo to solve its “Joy-Con Drift” probl

Published

5 years ago

October 7, 2021

Reading Time: 3 minutes

The new version of the Nintendo “Switch” console, the Switch OLED, expected on October 8th 2021, shows an unsolved technical problem with its controllers – an issue commonly called “Joy-Con Drift” – that prevents players from playing the game properly. Nintendo is quite aware of this flaw. Yet it still plans to roll out the new Switch with the old problem. Euroconsumers calls Nintendo to account.

“Joy-Con Drift”

The flaw in the controllers manifests itself after a couple of months, falsely reading input from the controller stick, as if the user has their thumb pressed down on the controller, causing the game character to move without the player even touching the device. This prevents the player from playing the game as intended. This issue is not new: it was already denounced extensively by users of the current Nintendo Switch, IFixit and multiple consumer organisations.

Nintendo’s inaction

This flaw has previously been raised with Nintendo. Firstly in January 2020, Test Achats/Test Aankoop, Euroconsumers’ Belgian national organization, sent a letter of formal notice to Nintendo Europe GmbH calling on the company to repair all the defective products free of charge and to publicly communicate about the defect.

In January 2021, BEUC, the European umbrella group for 46 independent consumer organisations, launched an external alert to the CPC network about a widespread infringement with Union dimension of EU consumer law, related to the premature obsolescence of the Nintendo Switch.

On top of this EU action, two class actions have been launched in the US, and a Canadian firm has filed an application to begin a class action.

Nevertheless, Nintendo has taken no actions to remedy the flaw or alert consumers. It even issues a new Switch OLED with the exact same Joy-Con design, with the exact same inescapable defect. Meanwhile Nintendo keeps on putting a great deal of emphasis on the quality and versatility of the Joy-Con in its advertisements t.

This early obsolescence is not only unfair and harmful to consumers, but also affects the environment, creating a pile of unnecessary and extremely polluting electronic waste.

Euroconsumers’ call on Nintendo

In a letter Euroconsumers has confronted Nintendo with the above, asking them to:

Adequately inform consumers of the existence of the “Joy-Con Drift” and its impact on the expected lifespan of the Nintendo controllers on the packaging of the product.
Fully respect provisions on the legal product guarantee, without imposing any burden of proof on consumers or charging them with any costs to repair or replace their Switch controllers.
Provide clear contact details at Nintendo for consumers to report and resolve Joy-Con problems, and for Euroconsumers and its national organisations to address problems to that regard.
Resolve the technical “Joy-Con Drift” flaw and ensure a more sustainable version of the controllers. Euroconsumers, and its national organizations stand ready to deploy decades of technical and testing experience to support finding solutions.

Euroconsumers is available and willing to launch a dialogue with Nintendo in order to establish the best way to satisfy the above requests.

“Nintendo has a duty to its customers to provide functioning devices,” said Marco Scialdone, Head of Litigation and Academic Outreach at Euroconsumers. “To knowingly continue selling these game consoles when they are defective is a breach of EU consumer law. We expect Nintendo to do the right thing and work with us to find a solution for consumers.”

“While on one hand Nintendo pretends to commit to the green transition and serve consumers, its continued distribution of faulty electronic devices shows it’s true lack of genuine commitment,” said Els Bruggeman, Head of Policy and Enforcement at Euroconsumers. “Early obsolescence results in more electronic waste, which is particularly difficult to dispose of. This shows a regrettable lack of respect for both the environment and consumers.”

Compliance Updates

KSA Updates Guidelines for Conducting Means Test

Published

6 hours ago

July 6, 2026

Wladimir P.

ksa-updates-guidelines-for-conducting-means-test

The Dutch Gaming Authority (KSA) has updated the good and bad practices for the implementation of the means test. The adjustments follow follow-up research into how online gambling providers verify whether players’ gambling behaviour aligns with their financial means.

Since October 2024, online providers have been required to conduct a means test when players wish to deposit more than €300 net (young adults aged 18 to 24) or €700 (aged 24 and over). This test is intended to prevent players from spending more money on gambling than is responsible.

Follow-up research

In February 2025, the KSA published an overview of good and bad practices for conducting the financial capacity test for the first time. Subsequently, in a follow-up investigation, the KSA conducted sample checks at 20 license holders, during which concrete financial capacity tests were assessed. The KSA concludes from this that the good and bad practices have ensured that many providers have adjusted their working methods for conducting the financial capacity test in a positive way. At the same time, areas for improvement and violations were still identified. In total, the KSA applied a total of ten improvement interviews, three warnings and one binding instruction to various providers.

More clarity

The findings from the follow-up study have been incorporated into an updated version of the good and bad practices. With this, the KSA aims to provide providers with more clarity regarding the correct implementation of the affordability test. The new version clarifies, among other things, that liquid assets, such as savings, may not be part of the affordability test. The assessment must be based on the player’s structural income. The previous explanation regarding this led to confusion among providers in practice.

Supervision

The proper application of the means test remains an important subject for the KSA. The test helps prevent players from gambling away more money than they can afford, thereby contributing to the protection of vulnerable players.

The KSA continues to supervise the implementation of the capacity test and, in response to these tightened good and bad practices, will conduct new sample checks on permit holders.

The post KSA Updates Guidelines for Conducting Means Test appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Anne Marie Caulfield

GRAI Starts Issuing Remote Betting Licences

Published

6 hours ago

July 6, 2026

Wladimir P.

grai-starts-issuing-remote-betting-licences

The Gambling Regulatory Authority of Ireland (GRAI) officially began issuing Business-to-Consumer (B2C) remote betting and betting intermediary licences on July 1, 2026. The issuance of in person betting licences will commence later this year.

With the commencement of GRAI licences, licensed operators must now meet strict obligations designed to protect consumers and uphold the integrity of the market. These include age verification requirements to prevent underage gambling, obligations to pay out winnings, safeguards such as a ban on facilitating credit or accepting credit cards and requirements on closing accounts on request. Operators are subject to ongoing compliance monitoring, and the GRAI has powers to investigate operators, enforce compliance, apply significant sanctions and take action against unlicensed or illegal activity.

Minister for Justice Jim O’Callaghan TD said: “The commencement of licences for remote betting operators establishes a clear and robust regulatory regime for the gambling sector, strengthening Ireland’s reputation as a well-regulated market, and ensuring operators are held to consistent standards of compliance. I welcome the progress made today as part of the phased implementation of licences for the gambling sector in Ireland.”

Anne Marie Caulfield, Chief Executive Officer of the GRAI, said: “We commenced the roll out of our licensing with the largest segment of the Irish betting market, remote betting. Once an operator is licensed by the GRAI, they are required to comply with all commenced obligations under the Gambling Regulation Act 2024. This means that as of today, consumers in Ireland have important new protections when they bet online or over the phone.

“The GRAI licensing application process is substantial with a number of important requirements that operators must satisfy before they can be approved, this is to check that operators are (a) fit and proper, (b) have financial capacity to provide gambling activity, and (c) that winnings are funded from lawful means.

“It is important for consumers to understand the dangers of unlicensed operators. When gambling is unlicensed, oversight is removed and the risk of harm is radically increased. Tackling illegal operators is also a major priority for the GRAI, it is a criminal offence to operate without a betting licence, and our work has commenced in identifying unlicensed operators.”

GRAI licences are being rolled out on a phased basis, applications for further licence including gaming, lotteries, B2B, charitable and philanthropic will be opened throughout 2027 and 2028.

The post GRAI Starts Issuing Remote Betting Licences appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Coljuegos

Coljuegos Issues More Than 46,000 Requests to Block Illegal Websites

Published

6 hours ago

July 6, 2026

GamingAmericas.com

coljuegos-issues-more-than-46,000-requests-to-block-illegal-websites

Coljuegos, the regulatory authority overseeing gambling sites in Colombia, continues its efforts to block illegal gambling websites. Since the beginning of the Government of Change in 2022, Coljuegos has issued a total of 46,228 blocking orders against websites that operate unauthorized betting.

According to the president of Coljuegos, Marco Emilio Hincapié, this is the result of an intense fight against gambling structures that operate outside the law.

“Never before has an administration fought illegal gambling with such force. At Coljuegos, and through our Artificial Intelligence Center, we have optimized the detection and blocking of unauthorized websites,” the official said.

He added: “We have been working with the Ministry of ICT to simplify the process with Internet Service Providers and effectively block any page that operates or promotes gambling illegally.”

It is worth noting that, throughout the history of the entity, 55,658 blocking requests have been issued, of which 83% correspond to the Government of Change.

“While past administrations only issued around 9,000 blocking requests, we multiplied that figure by 5, and in just 4 years. Illegals have never had it so bad,” Hincapié asserted.

Furthermore, the official reiterated the importance of players only betting with the 15 operators authorized by Coljuegos.

“By playing on legal websites, you are not only guaranteeing the protection of your data and your bets, but you are also contributing to the health of less fortunate Colombians,” concluded the president of Coljuegos.

The post Coljuegos Issues More Than 46,000 Requests to Block Illegal Websites appeared first on Americas iGaming & Sports Betting News.