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GAMSTOP is putting vulnerable online consumers back in control

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More than eight out of ten (82%) consumers have stopped or reduced their gambling since registering with GAMSTOP, according to the first independent evaluation of the UK’s online self-exclusion scheme.

The report by research consultancy Sonnet, based on surveys of more than 3,300 users and in-depth interviews, found that 84% felt safer from gambling-related harm and more in control of their gambling after registering with GAMSTOP. Eight out of ten (80%) said that the self-exclusion scheme had delivered on their intended outcomes, whether they wanted to stop gambling completely, reduce their gambling or simply to take a short break.

Although financial losses were often an important trigger for registering with GAMSTOP, consumers also reported significant improvements in their well-being:

  • 77% felt more in control of their personal or household finances
  • 72% reported improvements in their levels of anxiety and stress
  • 63% enjoyed an improvement in the quality of their family relationships
  • 60% found they were better able to focus at work
  • 40% reported they were consuming less alcohol

The report’s recommendations include:

  • Longer self-exclusion periods – currently, the maximum self-exclusion is five years, which had been selected by 71% of consumers surveyed, but four out of ten wanted the option of excluding themselves from all online gambling for longer
  • Helping consumers to access specialist support – 53% of GAMSTOP’s users have not previously used gambling-related support services so the scheme can be a bridge to other organisations offering help with gambling addiction by working more closely with them
  • Actively engaging with family and friends of consumers – only 28% of consumers were supported by friends or family, with many too embarrassed or ashamed to seek help, so raising awareness of the service among those affected by a loved one’s gambling will provide a broader support network for consumers and their families
  • Responding to the threat posed by unlicensed gambling websites – The scheme’s users are deliberately targeted by unlicensed sites – an issue highlighted in GAMSTOP’s response to the DCMS Gambling Act review – and 10% reported accessing them while self-excluded so greater controls on these sites are required to prevent them being exposed to temptation
  • More research into the harmful effects of advertising – consumers consistently expressed their frustration at being exposed to gambling advertising and wanted greater protection

More than 200,000 consumers have registered with GAMSTOP since the scheme’s inception in 2018. The report found that GAMSTOP had reached a broad cross-section of the population across all demographic groups.

Women aged over 44 were identified as an important demographic, making up 53% of all women surveyed, and the report recommends reaching out to older age groups more generally, together with specific initiatives aimed at people with below national average income. It advocates a marketing strategy to target high-risk groups, making the service more visible through online searches and on operators’ websites.

 

The report concludes:

“This study shows very strongly that GAMSTOP is successfully achieving a reduction in gambling-related harm with far-reaching positive impacts for consumers being clearly shown in our interviews and survey… Our findings show that GAMSTOP is effective across all age groups, gender groups and, importantly, for all types of online gambling.

The vast majority (of consumers) report a very positive experience of using the service, and our research highlights that it is effective both in terms of delivering consumers’ objectives but also in alleviating a wide range of gambling-related harms”.

An office worker in his 30s, who was spending up to £300 per spin on online slot machines and ran up debts of more than £10,000, registered with GAMSTOP after his partner left him and he feared losing his job. He told researchers that, having self-excluded for five years, he felt safe from temptation during lockdown and has stopped gambling completely. He is now paying back his debts to family and friends and said: “I think this service saved my life. Best thing I ever did is cancel my demons by using this amazing service”.

A delivery driver in her mid-twenties, who was spending almost her entire weekly wage on gambling, and had tried self-excluding from individual websites, found that registering with GAMSTOP helped her take control of her gambling. She is getting married this year and has built up her savings. With the support of her family and partner, she has restricted herself to the occasional £5 bet on football at high street bookmakers and intends to renew her self-exclusion every five years to resist the temptation of betting online.

She said: “The last year I haven’t gambled at all, it was hard at first but now I don’t miss it and the money I have saved is unbelievable”.

Fiona Palmer, chief executive of GAMSTOP, said:

“We are grateful to Sonnet for carrying out this very detailed evaluation of the service and are studying their recommendations carefully. We are delighted to know that vulnerable consumers who have registered with GAMSTOP have found it has helped them control their gambling and made a positive impact on their lives.

The insights in this report are extremely helpful and we welcome the opportunity to look at all suggestions for further improvements to the service, including extending the length of the maximum exclusion period to give them peace of mind that they will benefit from the long-term protection that GAMSTOP provides”.

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Incentive Studios launches five games with bet365 in Alberta

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Incentive Games, via its real-money gaming division Incentive Studios, has launched five titles with bet365 in Alberta, the company said on July 23, 2026.

The rollout makes Kicker, Mega Flight, Mega Flight Boost, Velocity and Squid Game Red Light Green Light Cashout available to bet365 players in the province. Incentive Games described it as Incentive Studios’ first launch in Alberta.

Ahmed Baker, Chief Commercial Officer at Incentive Games, said: “We are delighted to see our real-money games launch with bet365 in Alberta. As one of the world’s leading operators, bet365 has consistently demonstrated its commitment to delivering high-quality player experiences, making them an ideal partner as we continue expanding across North America.

“Launching in Alberta represents another important step for Incentive Studios and we’re excited to bring five of our most popular titles to players in the province.”

Rich Graham, bet365 Associate VP of Gaming, said: “Incentive Games has become an important partner for bet365 with its fresh, unique approach to game development, particularly in emerging verticals.

We’re really pleased to be furthering our partnership by being their first partner in Alberta, and are confident local players will love their products.”

Incentive Games said the Alberta go-live follows recent launches in Ontario, Brazil and Pennsylvania as it targets further growth in regulated markets.

The post Incentive Studios launches five games with bet365 in Alberta appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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Amusnet

Amusnet Gaming Explains the Shift From Account Management to Revenue System Ownership

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Amusnet Gaming joined industry leaders, compliance experts, technology professionals, and gaming stakeholders at HIPTHER Baltics & Nordics: Tallinn 2026 for a day of discussions focused on digital governance, startup innovation, and Nordic market expansion. We spoke with Jack Lloyd, Partner Account & Commercial Manager – Operations Lead at Amusnet Gaming, about the evolving role of account management in iGaming – and why the industry is increasingly moving toward full partner revenue lifecycle ownership.

 

The phrase “revenue system ownership” suggests a much broader responsibility than traditional account management. How do you define this shift inside the modern iGaming ecosystem?

From a game provider perspective, “revenue system ownership” reflects the move away from managing accounts as standalone relationships and toward owning the performance of the content ecosystem inside each operator.

It means taking responsibility not just for delivering games, but for how those games perform once deployed – across lobbies, markets, player segments, and promotional layers. The provider role becomes directly tied to revenue outcomes, where success is measured by engagement, retention, and game-level performance, not just distribution.

How Amusnet applies this philosophy

At Amusnet, this means taking a proactive approach to portfolio management. We work closely with operators to analyse game performance, identify market-specific trends, and optimise content visibility through lobby positioning, promotional activity, and tailored launch strategies

What Amusnet is doing differently

Rather than focusing solely on new integrations, we place significant emphasis on post-launch performance. Once content is live, our teams continuously monitor engagement and revenue trends to identify opportunities for further optimisation and growth.

What tools or capabilities support this

Access to detailed performance data across multiple regulated markets gives us a broader view of player behaviour and portfolio performance, helping us identify opportunities that may not be visible when looking at a single market in isolation.

What are the biggest limitations of the classic account management model in today’s highly competitive and data-driven gaming market?

The traditional model is often too disconnected from product and performance reality. In many cases, account management sits between commercial, product, and operations without true ownership of outcomes.

For game providers, this creates friction between insight and execution. You may see performance trends, but lack the operational leverage to immediately impact game positioning, segmentation strategy, or market-specific optimisation.

In a highly competitive environment, this slows down portfolio growth and limits the ability to fully monetise content across operators.

How has the expectation from operators changed when it comes to account management and commercial partnership support over the past few years?

Operators now expect game providers to behave more like performance partners rather than content vendors.

It’s no longer just about supplying a strong game portfolio – it’s about actively contributing to how that portfolio is monetised inside the operator’s ecosystem. In the current market, a top-tier supplier’s commercial lead needs to understand API optimization, algorithmic recommendations, data segmentation, and local compliance constraints. If an account team cannot translate data insights into actionable revenue opportunities for operators, it risks becoming less relevant in today’s market

In practice, providers are expected to influence revenue outcomes, not just supply tools that generate them.

What are some of the biggest challenges companies face today when managing long-term growth across multiple regulated markets?

For game providers, the biggest challenge is scaling a consistent portfolio strategy across fragmented regulatory environments.

Each market affects how content can be certified, distributed, and positioned, which directly impacts performance. What works in one jurisdiction may not translate into another due to compliance constraints or player behaviour differences.

At the same time, without a consolidated performance view across operators and markets, it becomes difficult to optimise the portfolio holistically and understand true game-level ROI.

What internal skills or mindset changes do companies now look for when building high-performing account management or partnership teams?

The shift is toward hybrid commercial and product-performance thinking.

For game providers, it’s no longer enough to manage relationships – teams need to understand how games perform at a granular level and translate that into actionable portfolio decisions.

This requires strong analytical capability, but also a deep understanding of content strategy, player engagement, and how to influence operator-side execution. The mindset shifts from account servicing to active revenue and portfolio optimization ownership.

Looking ahead, how do you see partnership and revenue management roles evolving within the iGaming industry over the next few years?

Within game providers, these roles are evolving into fully integrated portfolio performance ownership functions.

The separation between account management, product, and commercial strategy will continue to fade. Instead, teams will be structured around full lifecycle responsibility for game performance across operators.

AI and automation will increasingly handle reporting and operational tasks, allowing commercial teams to focus on strategic portfolio decisions, market expansion, and optimisation of content performance at scale.

Ultimately, success will be defined by how effectively game providers can turn content into sustained revenue performance across diverse regulated markets.

The industry has moved beyond simple content distribution. Operators are looking for partners who can help them grow, not just suppliers who provide games. Our focus is on combining strong content with data-driven decision making and local market expertise to create lasting value for our partner.

Amusnet Gaming supported HIPTHER Baltics & Nordics: Tallinn 2026 as the sponsor of the Compliance & Operations Lab stage, as well as the Awards Ceremony & Closing Party Sponsor.

The post Amusnet Gaming Explains the Shift From Account Management to Revenue System Ownership appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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BGaming

BGaming Broadens Market Footprint via Bragg Gaming Group Deal

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Deal puts BGaming titles on Bragg’s bragg hub aggregation platform, with market-specific game lineups launching across three regulated jurisdictions.

BGaming has signed a distribution partnership with Bragg Gaming Group to launch a selection of its titles in Spain, the Netherlands and Peru via Bragg’s bragg hub aggregation platform.

Under the agreement, BGaming’s content will be delivered to operators connected to bragg hub. In Spain and the Netherlands, the initial rollout includes Bonanza Billion, Fruit Million and Wild Cash x9990. In Peru, the launch lineup includes Gemhalla, Aztec Clusters and Aviamasters.

BGaming said the deal supports its push to expand in regulated European and Latin American markets by widening access to operators through Bragg’s aggregation network.

Marina Ostrovtsova, CEO at BGaming, said: “Expanding our reach in regulated markets is a core part of our strategy, and Bragg Gaming Group gives us a strong, compliant route to do exactly that.

“Spain, the Netherlands and Peru are important markets for us, and partnering with an established aggregation platform like bragg means we can put our best-performing games in front of more players while meeting the standards each market demands. We look forward to building on this partnership and bringing even more of our catalogue to bragg’s operators over time.”

Hristofor Hristov, Commercial Director Aggregation & Strategic Partnerships at bragg, added: “Integrating BGaming’s high-velocity titles directly enhances the premium mix we deliver to operators across Spain, the Netherlands, and Peru.

“This rollout drives immediate value for our partners and underscores our commitment to bringing market-specific, top-tier content to key regulated regions via the bragg hub.”

The post BGaming Broadens Market Footprint via Bragg Gaming Group Deal appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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