Industry News
OZ Sports uses Augmented Reality to put football fans at the heart of closed-door broadcasts
OZ Sports partners with RVX to launch OZ ARENA, using innovative AR technologies that are set to bring fans from home into live broadcasts when football resumes in the wake of COVID-19.
Virtual fans can personalise their experience with their own avatars, club shirts, genuine cheers from home via an app – and even appear in their preferred seat.
OZ ARENA while standalone, also forms part of the OZ Connected Stadium, the one-stop-solution for leagues and federations to augment their sports by capturing, enhancing and distributing content.
Throughout history, there have been pivotal moments of disruption that have completely redefined the norm. Coronavirus is accelerating change, almost subconsciously, that will completely change the face of business, industry, our entire daily life, including sport.
When football returns post-lockdown, it will be in unprecedented circumstances. For the millions of match-starved fans around the world, there won’t be a quick fix to live match withdrawal symptoms once Coronavirus restrictions are lifted. Yet, there are opportunities for federations, leagues and broadcasters to transform and revolutionise the home viewing experience.
Venues might be physically deserted, but through cutting edge augmented reality and visual effects – the likes of which have been embraced in the world of esports and streaming – fans will still be able to be at the heart of the action. There is light at the end of the tunnel. Introducing the new game: welcome to OZ ARENA.
OZ Sports and RVX, whose most recent work has been seen in various Hollywood blockbuster movies and TV series, are rolling out new technology and services for rights-holders of leagues to make the experience more engaging for the fans.
With the new solution, which also integrates into the wider OZ Connected Stadium, spectators can be dynamically added to live broadcasts with the use of advanced augmented reality technology. Fans can pick their avatar, club’s shirt, have their face painted, and even appear in the stadium in their favourite seat. Fans can also get their voice heard, by participating as either audio-only or with immersive visual participation in the live broadcast.
OZ ARENA tech can either completely replace the stadium entirely or augment spectators into existing empty stadiums. The process is added to each camera feed in the workflow opening up support for multi-camera processing.
OZ ARENA has advanced audio support, where fans can use an app to add live audio to the broadcast. The servers aggregate all fan audio, using low-latency time synchronisation and AI algorithms, to manage volume levels, enabling fans to yell as loudly as they like remotely, without overpowering the audio stream. These solutions enable broadcasts to maintain full integrity and sound effects during fan-free games.
“Due to Coronavirus, we will see more games to be played behind closed doors with bans on large-scale public events. It is our job to keep the experience still as exciting as during the non-pandemic world. We do that by learning from esports, bringing new exciting elements into the real-world broadcasts. Our augmentation filters can be customised based on the branding strategy and the creative plan of the league,” said Gudjon Gudjonsson, CEO of OZ Sports.
“The idea is to protect the integrity and experience of the game, by turning the attention away from the empty stadium, and instead replacing it with appealing surroundings to make the game more interesting, and as close to reality as possible. These are times to explore and experiment, to make sports even more appealing and to bring it closer to the latest developments in esports” continued Gudjonsson.
“We have brought together world-class 3D visual artists, developers and technologists, with a range of honours and awards – including numerous Emmys, VES and D&AD Awards,” said Dadi Einarsson, CEO of RVX. He continues: “The team for this solution has previously delivered visual effects for blockbusters films, TV, video games and VR projects including Everest, Gravity, The OA, 2 Guns and Sherlock Holmes. Our experience with AAA quality visuals coupled with cutting edge AI and AR solutions put us in the perfect spot.”
The AI and machine learning team include PhDs and specialists on both player and ball tracking that have developed a low-latency perception framework for a detailed semantic understanding of sports games. This framework is a combination of state-of-the-art object detectors, trackers and classifiers which are trained to perform in sports environments. OZ Sports technology can uncover the true state-space of the sport and infer meaningful sport-specific abstractions from the game from velocity vectors in a 3-dimensional space.
The OZ ARENA solution can be applied to live production as a per-match service. It supports both audio-only and the full immersive audio-visual solution. The OZ ARENA system is an integrated part of the OZ Connected Stadium, and can also be installed at broadcaster’s facility, OB truck, or at the stadium.
Rights-holders and broadcasters can contact OZ Sports for quotes on deployments by visiting www.oz.com.
About OZ Sports:
OZ Sports mission is to give every sports league affordable technologies to create immersive and spectacular video experiences with no sacrifice in quality.
Centred around our global roll-out of the OZ Connected Stadium system at sports venues worldwide. A simple, one-time setup, offering sports leagues an outstanding fan experience with exceptional production, VAR, visual augmentations, player tracking, and global distribution via branded apps.
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AI
Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket
Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.
The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.
Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.
Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”
The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.
The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Game Development
Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win
Games Global has published its May content roadmap, highlighting new slot releases from Snowborn Games, AreaVegas Games and Just For The Win, and a continued push to reuse established mechanics across its studio network.
The supplier said Area Link
and Power Combo
will feature prominently in May’s launches. AreaVegas Games’ Area Link
Chilli uses six chilli symbols above the reels tied to bonus modifiers that can trigger individually or together, including cash prizes and fixed jackpots, multipliers, instant collectors and value boosters.
Games Global also pointed to Just For The Win’s Bison Ridge Power Combo
, where Link&Win
is combined with Power Combo
to create what it described as a more varied bonus structure.
Snowborn Games’ Volcanic Fortune
is positioned around bonus modifiers such as collectors and multipliers, plus a Treasure Chest meter designed to build towards higher-value bonus outcomes.
David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “Our studios bring the craft, and May’s roadmap puts that on full display. It’s built around extending global franchises into new titles across our network, which is how we deliver breadth without compromising quality. The result is a pipeline that gives operators choice and players variety.”
The post Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
charity-lotteries
ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend
ZEAL Network SE reported higher first-quarter 2026 revenue despite what it described as a weak jackpot environment, while profitability softened as the company increased investment. Revenue rose 6% year-on-year to €54.3 million (2025: €51.1 million). EBITDA fell to €15.5 million from €17.7 million.
“The first quarter of 2026 shows that we are consistently executing our strategy even in a weak jackpot environment: our core business is growing, and we have continued to invest in diversifying our business model,” says Andrea Behrendt, CFO of ZEAL. “Through targeted investments in new charity lotteries such as the Dream Car Raffle, we are laying the foundation for sustainable growth that is less dependent on jackpot cycles. The slightly lower EBITDA compared to the previous year is primarily a reflection of these measures.”
In the core lottery segment, ZEAL said average monthly active users increased 5% to 1,575 thousand (2025: 1,507 thousand), while new registrations climbed 11% to 274 thousand (2025: 247 thousand). Lottery billings edged up 1% to €268.0 million (2025: €264.7 million). The lottery gross margin improved to 17.8% (2025: 17.1%), with lottery revenue up 5% to €48.7 million (2025: €46.3 million).
ZEAL also used Q1 to prepare a new in-house charity lottery product. The company said it launched the Traumautoverlosung (English name: Dream Car Raffle) on 14 April 2026, its third charity lottery in Germany after freiheit+ and the Dream House Raffle.
In Games, ZEAL reported revenue up 14% to €3.9 million (2025: €3.4 million) after expanding its B2C portfolio to more than 740 titles. ZEAL said higher marketing costs (+13%) and personnel expenses (+21%) reflected continued investment in scaling charity lotteries and Games alongside the core lottery business.
The post ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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