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Hero Gaming fights fraud, cuts verification times & grows customer numbers 20% thanks to strategic Shufti Pro partnership
Shufti Pro’s tailored authentication technology verifies legitimate users in real-time & blocks fraudulent accounts, politically exposed people (PEPs) & underaged users
UK based Shufti Pro, a leader in identity verification, today formally announces its partnership with Hero Gaming.
The collaboration has seen Shufti Pro develop a bespoke authentication solution to significantly reduce legitimate customer verification times. As well as block bad actors such as fraudsters and politically exposed people (PEPs) from accessing the Hero Gaming platform.
A leading gaming company, Hero Gaming supports B2B partners in Asia, Latin America, India and the wider world via its platform. It has to navigate complex regulations and laws across these regions to ensure fraudulent and under age users are unable to access its platform. At the same time it needs to ensure that legitimate customers have the best onboarding experience possible.
Prior to implementing Shufti Pro, Hero Gaming relied on manual verification to authorise new users. This led to a stagnation in customer growth as potential customers dropped off during the verification process.
Shufti Pro, which supports over 150 languages and 230 countries and regions, alleviated this problem through its use of enhanced artificial intelligence (AI). A solution that enables customers to run near instant verification, that achieves the highest level of accuracy possible.
Since implementing Shufti Pro, Hero Gaming has seen the time taken to authenticate legitimate customers drop from days to seconds. As a result the business has enjoyed a 20% increase in retained customers.
As users look for a more diverse range of options to prove their identity – such as selfies, screenshots and utility documents – Hero Gaming also turned to Shufti Pro for support in developing a tailored solution that would enable these wide-ranging forms of authentication. Hero Gaming provided regular feedback and suggestions which Shufti Pro was able to take onboard to further improve the product.
Users can now safely join the Hero Gaming platform via a variety of methods. Pre-existing customers are also able to upload supporting documents via a drop down menu in-game should they have queries or questions. With Shufti Pro’s enhanced AI in place, Hero Gaming has seen a significant reduction in the number of manual Know Your Customer (KYC) contacts required, significantly improving the end user experience.
Kristino Vella, Head of Risk, Payments and Fraud at Hero Gaming, said: “When potential customers informed us that our lengthy verification processes were hindering their due diligence verification, we knew we needed to make changes. Shufti Pro had a reputation as a leading authentication expert that would be able to streamline our processes, while enhancing our risk detection.
“Through partnering with the team at Shufti Pro we’ve been able to grow our customer numbers by 20%. At the same time we’re able to streamline their experience while on our platform and stop under-aged users and potentially fraudulent users from accessing our services. It’s a win win.”
Victor Fredung, CEO of Shufti Pro, said: “Verifying the legitimacy of potential customers is critically important, especially in highly regulated sectors such as gaming. But it can also prove challenging. Historically businesses have had to manually authenticate each individual user, however this took considerable time and resources.
“At Shufti Pro we use enhanced artificial intelligence to take the pain out of onboarding. We’re delighted to be working with Hero Gaming, helping them to significantly cut down the time it takes to process authentic customers, while blocking illicit activity such as potential fraudsters and criminals.”
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Atlaslive
Operational Friction at Scale: Infrastructure Risks in Online Casinos
This article is part of Atlaslive’s series examining vulnerabilities in online casino operations and how established operators can address them proactively.
The series highlights critical exposure areas, including cybersecurity threats, KPI red flags, financial leakage, platform and infrastructure weaknesses, and compliance challenges. The final article will present mitigation principles recommended by Atlaslive specialists.
Focusing on Infrastructure and Platform-Level Risks
As online casinos scale, structural vulnerabilities often emerge, revealing weaknesses in technical architecture. These issues typically remain hidden during early development and only appear under stress—such as peak traffic, new market launches, major campaigns, or rapid product expansion.
Common Structural Risks Include:
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System latency during high-load periods
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Gaps in integration between payments, CRM, and other platforms
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Delays in reporting pipelines
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Limited real-time data visibility
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Fragmented architecture requiring manual intervention in risk, bonus, or payment processes
Beyond Uptime: Performance Quality Matters
Infrastructure issues affect more than system stability. Latency disrupts in-play sessions, reporting delays slow decision-making, and poor integrations increase manual workloads while reducing responsiveness to fraud or behavioral anomalies.
For mature operators, resilience is measured not just by uptime but by seamless communication across verticals—sportsbook, casino, payments, CRM, and risk management—without friction. True scalability maintains performance quality even as operational complexity grows.
Reducing Operational Friction
As scale outpaces architecture readiness, operational friction rises: manual interventions increase, visibility decreases, and response times to emerging risks slow. Atlaslive experts emphasize the importance of structured system communication, real-time data access, and integrated workflows to sustain stability under growth.
Infrastructure vulnerabilities rarely appear overnight; they evolve gradually as operations expand.
To explore Atlaslive’s insights on cybersecurity threats, KPI red flags, financial leakage, regulatory exposure, and recommended mitigation strategies, visit the full article on the Atlaslive blog.
About Atlaslive
Atlaslive is a B2B software developer delivering a multifunctional, automated platform for sports betting and casino operators. Core components include Sportsbook, Casino, Risk Management & Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and a Retail Module. Follow Atlaslive on LinkedIn for the latest iGaming technology updates.
The post Operational Friction at Scale: Infrastructure Risks in Online Casinos appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Fanatics Casino
RLX Gaming expands US reach through Fanatics Casino launch
RLX Gaming, the innovative iGaming aggregator and content supplier, has officially launched its full portfolio with Fanatics Casino in the United States.
Players in New Jersey and Pennsylvania can now access RLX Gaming’s extensive library of in-house and third-party titles, following a soft launch in Pennsylvania. Leading slot hits like Temple Tumble, Bonsai Dragon Blitz, and The Great Pigsby are now live, alongside a broad selection of releases from some of the most creative studios in the industry.
Fanatics Casino, available in Michigan, New Jersey, Pennsylvania, and West Virginia on iOS and Android, offers a wide variety of classic and modern casino experiences, including slots, blackjack, roulette, progressive jackpots, and video poker. Each game is designed to deliver authentic casino action, ensuring endless entertainment for players.
This partnership marks a significant step in RLX Gaming’s mission to deliver dynamic, globally-ready content that drives innovation and engagement in the online casino space.
Matthew Hockenjos, Commercial Account Manager for North America at RLX Gaming, said:
“Our collaboration with Fanatics Casino represents a major milestone for RLX Gaming as we strategically broaden our footprint across North America. Fanatics Casino’s commitment to delivering top-tier entertainment aligns perfectly with our mission, and we’re thrilled to bring our engaging slot experiences to players in New Jersey and Pennsylvania.”
Kieron Shaw from Fanatics Casino added:
“We are delighted to integrate RLX Gaming’s captivating portfolio into our platform. This partnership reinforces our dedication to offering a premier online casino experience, giving players access to high-quality titles with proven appeal across New Jersey and Pennsylvania.”
The post RLX Gaming expands US reach through Fanatics Casino launch appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Gen Z
Traffic and Gen Z: What actually works?
O brave new world… Greetings to everyone who keeps running traffic in these turbulent times, where the rules of the game change faster than we can update our creatives. Regulations are tightening, social platforms constantly rewrite their policies, and search engines keep updating their algorithms, that’s already the new normal. But there is another factor influencing the market just as much. A new generation has grown up, reached adulthood, and is entering categories that were dominated by millennials just yesterday. We’re talking about Gen Z and those coming right after them, generation Alpha.
There’s a lot of discussion about them. But the team at Moon Partners wants to look at this topic from a more practical angle, not through the lens of generational theory, but through traffic performance.
Who are Gen Z as an audience?
This is the first fully digital-native generation. They don’t just use smartphones, they’ve never known life without them. They grew up inside social media algorithms, and by the age of 18 they’ve seen more advertising than previous generations did in their entire lives. And because of that, they’ve learned to filter it. They almost never click “just because”. If content doesn’t build trust within the first few seconds, for them it simply doesn’t exist.
Another important factor is gamification and convenience. The more dynamic and engaging the experience is, the better. At the same time, everything must be comfortable and fast. Responses to user actions should be immediate, because patience is limited and people expect results right away.
Sounds like a challenge. Let’s look at what kind of strategy can work with this audience.
Creative preparation
At this stage, we recommend not treating Gen Z as a single segment. The 21–26 age range is only a demographic label. In reality, this audience is made up of many different micro-communities. These may include gamers, crypto enthusiasts, sports fans, self-improvement communities, streamer audiences, Discord communities, and many other niche groups with their own interests and communication styles. So the first step is deciding which context you want to enter. Approaching this audience without segmentation often leads to wasted budget. Gen Z responds strongly to personalization. Content should feel aligned with their interests, almost as if you already understand the environment they live in. Of course, this requires some research. But we never said this would be easy.
Platform choice
When working with Gen Z, choosing a platform is not just a technical decision, it’s a strategic one. They perceive each platform as its own culture, with its own language, pace, and level of trust. Our goal is to speak their language and appear naturally in their environment. Not as someone trying to interrupt their world, but as something interesting that appears organically in their feed. Remember those early-2000s movies with model castings where judges would say “Thank you, next” the moment something didn’t fit? Gen Z treats their feeds exactly the same way.
They will scroll past almost everything, but they will choose only a few pieces of content to engage with.That’s why creatives on social platforms must look like a natural part of the feed. The first seconds decide everything. If content feels out of place, it simply gets skipped.
For push and pop traffic, aggressive clickbait usually doesn’t work well. For native and search traffic, users often double-check information about projects, read reviews, and research products before engaging. This is why it’s important to work with clean products that have a solid reputation.
So the strategy is simple: choose the right platform and adapt your content specifically for it.
A small case study
At Moon Partners, we’ve seen how the behavior of younger audiences changes in practice. One of our affiliates tested an iGaming offer targeting users aged 21–26. The initial creatives were standard for the vertical, banner ads with a bonus offer and a direct registration CTA. However, CTR stayed around 0.4%, and most users simply scrolled past the ads.
After analyzing the audience, it became clear that a large portion of the traffic overlapped with gamer and streamer culture. The creatives were redesigned. Instead of banner ads, the affiliate launched short videos styled as clips from a live stream, where the character “tested their luck” and commented on the gameplay in a familiar, entertaining style.
The content looked like a natural part of the feed rather than a typical advertisement. As a result, CTR almost tripled, and landing page conversions improved noticeably.
For us, this once again confirmed a simple insight: Gen Z reacts far better to content that feels like part of their environment rather than direct advertising.
The takeaway
At this point it becomes clear that what works best with this audience is subtlety and context. The era of simple, straightforward creatives is gradually fading. Marketers need to adapt to new realities, create more native experiences, integrate with audience interests, do deeper research, and stay aware of current trends. This doesn’t mean that traditional approaches no longer work at all. But we are clearly in a transition period, and those who fail to adapt may quickly lose relevance.
If you are exploring traffic opportunities with younger audiences, the Moon Partners team is always open to communication. We’re happy to share our experience, insights, and discuss collaboration formats that work for everyone. Because for us, affiliate marketing is about more than numbers, it’s about honest partnerships, real conversations, and win-win collaborations.
The post Traffic and Gen Z: What actually works? appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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