Latest News
SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service
SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.
Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.
The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.
Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams:
- Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
- Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
- Game Release is responsible for managing to add new game titles within the Game Aggregator system.
- Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.
This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios.
Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”
About SOFTSWISS
The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.
SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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GamingTECH CEE Awards 2026
WinSpirit wins Best Online Casino in CEE at the GamingTECH CEE Awards 2026
Online casino brand WinSpirit has been announced as the winner in the Best Online Casino in CEE category at the GamingTECH CEE Awards 2026 — a respected industry event celebrating excellence across the iGaming sector.
Since launching in mid-2022, WinSpirit has rapidly gained recognition for its dynamic approach to product development, creative marketing, and a genuine player-first philosophy. The brand stands out by successfully combining innovative features, high-quality entertainment, and strong focus on player experience.
Over the past year, WinSpirit has demonstrated impressive growth across key metrics, significantly expanding its loyal player base, VIP segment, and overall betting activity. The brand has also introduced unique interactive formats, enhanced its loyalty system with the real-time Gift Shop, and continued to invest in smart personalisation across the platform.
This award adds to WinSpirit’s growing list of international recognitions. The brand also maintains excellent player ratings across major review platforms, consistently receiving high marks for service quality and user experience.
With this latest victory, WinSpirit continues to solidify its reputation as one of the most dynamic and player-oriented online casinos in the industry — combining rapid growth with innovation and a clear focus on player satisfaction.
The post WinSpirit wins Best Online Casino in CEE at the GamingTECH CEE Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Denmark
Stake.dk Offers Money Back on Denmark’s World Cup Playoff Match Against North Macedonia
Stake.dk, Denmark’s leading online casino and sportsbook, today announces the launch of an exclusive campaign in connection with Denmark’s decisive World Cup playoff match against North Macedonia on March 26, 2026 in Parken.
Stake Sportsbook offers Danish football enthusiasts a unique opportunity to support the national team without risk: Players can place a single bet on Denmark to win on the 1×2 market before the match starts, and if Denmark does not win in regular time, the player will get their stake back in cash – up to DKK 1,000.
The campaign is created to celebrate one of the most important moments in Danish football in 2026. With a direct entry ticket to the World Cup at stake, the atmosphere is high, and Stake.dk wants to give its customers the opportunity to experience the match with full support and minimal risk.
To qualify for the promotion, players must place a single bet of at least DKK 25 on the 1×2 market with Denmark as the winner before the scheduled match kick-off. The offer only applies to the first qualifying bet per player, and the refund will be paid as pure cash directly to the player’s Stake account within 48 hours if Denmark does not win in regular time.
Denmark will meet North Macedonia on Thursday, March 26 at 20:45 CET in Parken as part of the World Cup playoff.
The campaign emphasizes Stake.dk’s dedication to delivering relevant and engaging experiences to its Danish customers in connection with major sporting events.
The promotion is available to all Stake customers with an active betting account at stake.dk. Full list of terms and conditions is available on the promotion page.
About Stake
Stake is the world’s most popular online casino and sportsbook. Founded in 2017, Stake attracts over 80 million monthly visitors – more than any other iGaming platform – and handles over 100 billion bets per year. Stake is recognized for its innovation in crypto gaming, as well as its growing expansion into regulated local currency markets in Italy, Denmark, Brazil, Colombia and Peru. Stake also has an impressive portfolio of global sponsorships, including Canadian superstar Drake, X Games, Everton Football Club and UFC.
Contact
Stake
The post Stake.dk Offers Money Back on Denmark’s World Cup Playoff Match Against North Macedonia appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Denmark
Stake.dk Offers Money Back on Denmark’s World Cup Playoff Match Against North Macedonia
Stake.dk, Denmark’s leading online casino and sportsbook, today announces the launch of an exclusive campaign in connection with Denmark’s decisive World Cup playoff match against North Macedonia on March 26, 2026 in Parken.
Stake Sportsbook offers Danish football enthusiasts a unique opportunity to support the national team without risk: Players can place a single bet on Denmark to win on the 1×2 market before the match starts, and if Denmark does not win in regular time, the player will get their stake back in cash – up to DKK 1,000.
The campaign is created to celebrate one of the most important moments in Danish football in 2026. With a direct entry ticket to the World Cup at stake, the atmosphere is high, and Stake.dk wants to give its customers the opportunity to experience the match with full support and minimal risk.
To qualify for the promotion, players must place a single bet of at least DKK 25 on the 1×2 market with Denmark as the winner before the scheduled match kick-off. The offer only applies to the first qualifying bet per player, and the refund will be paid as pure cash directly to the player’s Stake account within 48 hours if Denmark does not win in regular time.
Denmark will meet North Macedonia on Thursday, March 26 at 20:45 CET in Parken as part of the World Cup playoff.
The campaign emphasizes Stake.dk’s dedication to delivering relevant and engaging experiences to its Danish customers in connection with major sporting events.
The promotion is available to all Stake customers with an active betting account at stake.dk. Full list of terms and conditions is available on the promotion page.
About Stake
Stake is the world’s most popular online casino and sportsbook. Founded in 2017, Stake attracts over 80 million monthly visitors – more than any other iGaming platform – and handles over 100 billion bets per year. Stake is recognized for its innovation in crypto gaming, as well as its growing expansion into regulated local currency markets in Italy, Denmark, Brazil, Colombia and Peru. Stake also has an impressive portfolio of global sponsorships, including Canadian superstar Drake, X Games, Everton Football Club and UFC.
Contact
Stake
The post Stake.dk Offers Money Back on Denmark’s World Cup Playoff Match Against North Macedonia appeared first on Americas iGaming & Sports Betting News.
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