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SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs
SOFTSWISS, a leading tech provider with over 15 years of experience in iGaming, reveals key takeaways from a recent customer survey conducted by Kantar. The findings highlight the essential features operators prioritise when selecting casino platform software and game hubs.
Lately, SOFTSWISS has shared the needs and expectations of iGaming operators when choosing a software supplier, revealed during a customer survey conducted in November 2024 by Kantar, the world’s leading analytics agency. Digging deeper into the survey results, SOFTSWISS shares specific characteristics vital for particular products.
Importance of Game Performance for Game Hubs
Operators have specific requirements for game hubs. The top 5 most important of them are:
- Uninterrupted game performance
- Timely response, and fast resolution of technical issues
- Regular expansion of game offerings and providers
- Integration support and ongoing assistance with the API
- A broad portfolio of providers and games
The characteristics above are vital for around 90% of iGaming operators participating in the customer survey. The rankings within the top five have shifted, with some characteristics gaining greater importance among respondents compared to the 2023 survey. For example, now, a broad portfolio of providers and games is essential for 89% of respondents, while only 73% pointed it out in 2023.
A fairly high level of satisfaction with the vital characteristics resulted in an overall satisfaction score of 8.1 out of 10 for the SOFTSWISS Game Aggregator. Half of the respondents rated the product 10 or 9. The satisfaction with the customer support service was even higher – 8.4 out of 10. Over half of the respondents indicated that they would recommend the SOFTSWISS Game Aggregator.
Casino Platform Flexibility in Focus
According to the iGaming operators, the top 5 vital characteristics of casino platform software are:
- Flexibility of back office settings
- Casino infrastructure monitoring and fault tolerance
- Marketing and statistical reports
- Flexible CRM configuration system
- Support of various payment systems
All the parameters above are crucial for more than 80% of respondents, highlighting the importance of flexibility, customisation, and variety. Generally, a customised approach is important not only for casino platform providers but also for a broader audience. It is essential for payment systems, affiliate marketing, gamification, and other aspects of iGaming and entertainment.
iGaming operators highly evaluated the strong characteristics of SOFTSWISS, such as its 24/7 availability and functionality, the ability to create new opportunities for business revenue growth, efficiency and transparency in the process of resolving technical issues, and flexible approach to collaboration terms.
The survey revealed an overall satisfaction index of 7.4 out of 10 for the SOFTSWISS Casino Platform. At the same time, the overall satisfaction with the customer support services was higher – 7.8 out of 10, marking an increase of 0.5 points compared to the 2022 survey results.
Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, summarises: “Creating outstanding products begins with a deep understanding of clients’ needs. The survey highlights the growing demand for flexibility and innovation in iGaming solutions. Operators prioritise comprehensive platforms that support seamless operations, offer robust customisation, and drive business growth. With its focus on top-notch solutions and a collaborative approach, SOFTSWISS solidifies its role as a trusted partner, empowering operators to navigate and excel in the highly competitive industry.”
The SOFTSWISS team is ready to discuss recent iGaming trends and collaboration opportunities at the prime iGaming event of 2025, ICE Barcelona on 20–22 January. Partners and customers can book a meeting at stand 2G42 via the link.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
The post SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs appeared first on European Gaming Industry News.
eSports
S8UL qualifies for Esports World Cup 2026 Free Fire after FFMIC runner-up finish
S8UL Esports has qualified for the Esports World Cup (EWC) 2026 in Free Fire, adding a sixth title to its confirmed lineup for the event. The organisation said its Free Fire MAX roster secured the berth after finishing second at the Free Fire MAX India Cup (FFMIC) 2026 Spring.
S8UL’s recently acquired roster—Naitik Sharma (Troll), Prince Saini (Prinxz), Jay Verma (Bunny), Harshit Nain (Jack07), and Abhishek Gupta (Stiven)—earned one of three invitations allocated to Indian representatives at EWC 2026. Free Fire at EWC 2026 is scheduled for July 15 to 18 in Paris, France, featuring 24 teams and a USD 1 million prize pool (approximately INR 9.4 crore), according to the company.
FFMIC 2026 Spring ran a multi-stage format from City Qualifiers and In-Game Qualifiers through to Group Stage, Knockout Stage, Point Rush and Champion Rush. S8UL said the roster posted 186 points in Knockout Stage Week 1 to place sixth, then carried momentum into the final phase. In Champion Rush, the team entered with three Headstart Points from Point Rush and finished second overall after scoring 131 points and two Booyahs across eight matches. The result also delivered INR 17 lakh in prize money, S8UL said.
Prince Saini aka Prinxz, captain of S8UL’s Free Fire Max roster said, “What makes this team special is the chemistry we’ve developed over time. We have a shared understanding of how we want to approach the game, and that allows us to stay composed and adapt quickly in different situations. Qualifying for the Esports World Cup is an important milestone for us, and doing so as part of S8UL makes the opportunity even more exciting. We are looking forward to representing the organization on the global stage and showing what this roster can achieve against some of the best teams in the world.”
S8UL Co-founder and CEO Animesh Agarwal aka 8Bit Thug linked the qualification to the wider Indian mobile esports ecosystem, saying, “Free Fire MAX has been one of the driving forces behind the growth of mobile esports in India, helping create a highly competitive ecosystem and a pipeline of talented players. When those players get the opportunity to compete at an event like the Esports World Cup, it is not just a milestone for the team but also a reflection of how far the Indian scene has come. Facing the world’s best teams provides invaluable experience and helps raise the overall standard of competition back home. At S8UL, we remain committed to identifying and supporting Indian talent, and we are proud to see our Free Fire MAX roster earn the chance to represent both the organization and the country on one of esports’ biggest stages,”. The organisation added it is also confirmed for EWC 2026 in Apex Legends, Chess, Fortnite, Honor of Kings and Trackmania, and remains in contention in EA SPORTS FC, Fatal Fury, Street Fighter 6 and Tekken 8. EWC 2026 runs July 6 to August 23 with a stated total prize pool of USD 75 million (~INR 714 crore).
The post S8UL qualifies for Esports World Cup 2026 Free Fire after FFMIC runner-up finish appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
EvenBet Gaming
Behind EvenBet Gaming’s strategic evolution into casino
EvenBet Gaming’s CEO, Dmitry Starostenkov, speaks to EEGaming about the company’s expansion into the casino vertical, what drove the decision, what it took to build, and what it means for operators looking to grow beyond a single product.
EvenBet has spent more than two decades building its reputation in poker. What told you the time was right to move into casino?
We kept having the same conversation with partners who trusted our poker infrastructure, asking whether we could support them on the casino side too. For a long time, our answer was to point them elsewhere but, with competition intensifying, that became harder to justify.
But there’s a wider shift happening too. Operators are under real pressure to extract more value from their existing player base. Acquisition costs are rising, regulated markets are tightening, and the days of building a sustainable business on a single vertical are gone. Operators who are growing have found more ways to extend player value across their full product offering, and that requires purpose-built infrastructure.
We have the technical foundation and understand the player behaviour. The question became when to make the move, and how to do it in a way that was genuinely an improvement on what was already out there.
Moving from the single poker vertical into a full casino platform is a significant undertaking. Where did the product challenges actually lie?
The single player account sounds simple until you’re actually building it. Shared balance, unified player profile, seamless movement between poker and casino all create complexity that compounds quickly. The other challenge was scope. A game aggregator covering 15,000 titles across 230-plus providers has the potential to create real infrastructure problems. We had to build something that could handle that scale without becoming unwieldy for operators to use. And we didn’t want to compromise the poker product to get there either – that was non-negotiable. Everything had to work as one system, not two products stapled together.
How does cross-vertical conversion work, and why does that matter so much to operators right now?
The friction in moving a player between verticals has always been the drop-off point. Separate logins, separate wallets and separate experiences are all different reasons for a player to disengage. When that’s removed, the conversion happens more naturally.
What makes the difference is having product mechanics that actively pull players across. One Click Poker removes the traditional lobby entirely, which has historically been the biggest barrier for casino players who find poker intimidating or unfamiliar. Spins Poker goes further by taking player-versus-player gameplay and wrapping it in slot-style mechanics, so the experience feels native to a casino player from the first session.
In the other direction, casino rewards sitting inside the poker environment give poker players a natural reason to explore. It becomes a two-way pipeline rather than a one-way push, and operators can see that working in the data. That’s what cross-vertical conversion looks like when the product architecture supports it properly.
What does EvenBet Gaming now offer an operator that they genuinely can’t get elsewhere?
Most casino platforms don’t come with a serious poker product attached, and most poker providers don’t have a credible casino offering. We’re in a fairly unique position in that we can genuinely deliver both, and the integration between the two is real and not just a partnership held together by an API. In terms of who this is for, it’s operators who want to grow. Whether that’s a new entrant who needs a clean, fast route to market, or an established operator who has a casino product but knows they’re missing a revenue stream without poker. We’re positioned to offer that market entry and scalability, without compromising quality.
The post Behind EvenBet Gaming’s strategic evolution into casino appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
casino entertainment
Plaza Hotel & Casino books The Tony Bennett Experience for Aug. 8 in Las Vegas
Plaza Hotel & Casino will host The Tony Bennett Experience for a one-night performance on Saturday, Aug. 8 at 7 p.m. in its classic Vegas showroom, the downtown Las Vegas operator said in a release.
The show features Las Vegas headliner and tribute artist Tom Stevens and his Jazz Ensemble, and is billed as a celebration of Tony Bennett’s 100th Anniversary. Plaza said Stevens will be backed by a four-piece band and perform songs including “I Left My Heart in San Francisco” and “The Way You Look Tonight.”
Tickets are on sale through the Plaza Hotel & Casino website.
The post Plaza Hotel & Casino books The Tony Bennett Experience for Aug. 8 in Las Vegas appeared first on Americas iGaming & Sports Betting News.
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