Following recent public inaccurate and misleading claims about GambleAware, Zoë Osmond, CEO, has said in response to these statements:

“Gambling harms have a devastating impact on individuals, families, and communities. As the leading independent charity dedicated to preventing and treating these harms in Great Britain, GambleAware’s foremost priority is to prevent harm and provide accessible support to those affected. These services are vital, remarkably effective, and readily accessible.

“Gambling operator funding remains the primary source of funding for prevention, treatment, and research into gambling harm. Many charities and organisations receive this funding through the Gambling Commission. We believe the gambling industry should be held accountable to contribute financially to the vital services that prevent gambling harms, which is why we have consistently advocated for a statutory levy. 

“Our robust governance and commissioning practices ensure that the industry has no influence over our operations. GambleAware’s independence has been widely recognised by a range of stakeholders including the Government, as evidenced in the Gambling White Paper.

“The complaint lodged to the Charity Commission by The Good Law project is based on misleading and outdated information. While we are confident that this complaint will not be upheld, we are deeply concerned that inaccurate headlines and misleading newspaper articles may have a damaging impact on our services and the people that rely on them.

“The deeply stigmatised nature of gambling harms often makes it difficult for individuals to reach out for help. Maintaining the credibility and reputation of essential support services is crucial to reaching people before their gambling issues become catastrophic. Undermining these services, and the dedicated workers and experts who operate them, risks not only those directly relying on them but also the many indirectly affected by a loved one’s gambling problems.

“As gambling harms affect more people, it’s crucial for us all to come together to prevent and alleviate them. GambleAware remains focused on our mission to prevent gambling harms and provide vital support to those affected. We appreciate the continued trust and support from our stakeholders and the public, and we urge anyone experiencing harm to reach out. Help and support are available through the National Gambling Support Network and the National Gambling Helpline, offering free, confidential assistance 24/7 to those in need.”