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Compliance Updates

Jackpocket Casino Becomes First iGaming Operator to Earn iCAP Certification for Player Protection

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Jackpocket, announced that Jackpocket Casino has become the first iGaming operator in the U.S. to receive Internet Compliance Assessment Program (iCAP) certification for best practices in player protection.

Administered by the National Council on Problem Gambling (NCPG), the iCAP is the highest standard in the U.S. for online responsible gaming. To earn this certification, Jackpocket demonstrated dedication to player safety through a variety of features. On the app, users can access customizable play limits such as restrictions on deposit, spending, and playtime and logged-in time levels. The platform also offers time-out options and self-exclusion capabilities, allowing users to suspend their gaming activity for specified durations.

“Our mission to provide a fun and responsible online casino experience rests on ensuring the highest levels of safety and security. Every step we take is with the goal of safeguarding our users,” said Jackpocket CEO and founder, Peter Sullivan. “We are proud of the fact that with Jackpocket Casino, players can confidently participate in their favorite games, knowing that their safety is not only a priority, but also professionally validated by the NCPG.”

The rigorous evaluation required of Jackpocket Casino to receive iCAP certification consisted of a product and website overview, interviews with management and customer service teams, and an audit of the company’s responsible gaming policies, tools, advertising, and promotions. The audit was conducted by Gambling Integrity, one of the world’s leading consultancies in responsible gambling. Accreditation, valid for two years, reassures Jackpocket users, investors, regulators, and employees of the company’s commitment to safer gambling practices.

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“In achieving iCAP accreditation, Jackpocket Casino has emerged as a pioneer in prioritizing player protection and responsible gambling practices within the U.S. iGaming landscape,” said Keith Whyte, NCPG Executive Director. “We applaud Jackpocket for emphasizing the safety of their users and for setting an exemplary standard for the industry.”

In 2018, Jackpocket became the first lottery courier to receive iCAP certification, and in 2019, won NCPG’s 2019 Best Corporate Social Responsibility Award for commitment to preventing and addressing problem gaming. Now, ahead of Problem Gambling Awareness Month in March, Jackpocket is continuing its commitment by achieving iCAP certification for its Jackpocket Casino app.

Jackpocket understands that responsible gaming extends beyond its platform. NCPG’s website is seamlessly integrated within the Jackpocket app, providing users with easy access to a wealth of resources and direct access to its 24-hour confidential hotline. Whether through a call or text message, help, if needed, is just a tap away.

Compliance Updates

Elys BMG Group Announces Approval for The Ugly Mug Sportsbook in Washington, DC.

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Elys BMG Group announced that The Ugly Mug in Washington D.C. has been granted provisional approval from the District of Columbia Office of Lottery and Gaming Regulation and Oversight Division (DCOLG) to open its sportsbook at 723 8th St. SE. As the fourth privately owned sportsbook venue in the District powered by Elys’ innovative Gameboard betting technology, The Ugly Mug stands as a testament to Elys’ commitment to bringing cutting-edge solutions to local businesses and sports enthusiasts.

The grand opening for The Ugly Mug sportsbook is anticipated to occur during the week of April 27th. Elys will unveil the grand opening festivities, promotions, and events as the date draws closer.

With easy access to sports wagering and a classic American menu in a relaxed setting, The Ugly Mug sportsbook is set to become a premier destination in the Navy Yard region of Washington D.C. and is another step forward for Elys becoming the leading betting technology provider for neighborhood sportsbooks in the US.

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Compliance Updates

GoldenRace is now certified in the Netherlands

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GoldenRace, global provider of award-winning Virtual Sports and betting solutions, has recently obtained a certification for its highly acclaimed Virtual Sports and Games in the Dutch market.

GoldenRace successfully navigated the stringent regulatory landscape of the Netherlands, and now will be providing its impressive betting products into the Online Dutch market, which will be an important advancement in our operational expansion.

The Netherlands betting scene is on the cusp of a substantial growth phase and with GoldenRace’s latest certification, we introduce to the Dutch market a range of highly popular games tailored to desktop and mobile, in both scheduled and on-demand modes.

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Among the offer, players will enjoy our most-played Virtual Football line-up – including Football Single, Leagues, World Cup and Euro Champions-, adrenaline-pumping 3×3 Basketball and MMA and top-notch races as Horse Racing, Greyhound Racing and Grand Prix Indianapolis 60. Last but not least, our Number Games, such as Spin2Win. All ready to captivate Dutch players.

The post GoldenRace is now certified in the Netherlands appeared first on European Gaming Industry News.

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Compliance Updates

MGA: Update to the Incident Reporting Requirements

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The Malta Gaming Authority would like to inform its licensees of updates made to the Incident Report mechanism available through the Licensee Portal The information hereunder outlines relevant guidance and procedures for the submission of an Incident Report through the updated reporting instrument entitled the ‘Technical – Information Security Incident’.

As mandated by Articles 37(2)(c) and (d) of the Gaming Authorisations and Compliance Directive (Directive 3 of 2018), “Licensees shall notify the Authority forthwith, and in any case no later than three (3) working days after, the following:

(c) Any breach of the licensee’s information security that adversely affects the confidentiality of information relating to players;

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(d) Any breach of the licensee’s information security that precludes players from accessing their accounts for a period exceeding twelve (12) hours.”

In this regard, Licensees are obliged to submit an Incident Report in order to notify the Authority of the circumstances relating to an information security breach that meet the above specified criteria. Additionally, Licensees are advised to remain mindful of any further obligations emanating from the General Data Protection Regulation (EU/2016/679) and any relevant legislation.

The Technical – Information Security Incident option will be accessible through the “New/Change” dropdown menu via the Portal. Upon selection, users will be directed to the applicable sections of the ‘Technical – Information Security Incident’ where all compulsory fields and any relevant documentation must be submitted to the Authority.

Upon submission, the Incident Report shall undergo review by the Authority. Any missing information that may be identified by the Authority, shall be requested accordingly from the Licensee. It is imperative that any pending clarifications are addressed in a timely manner.

If no further clarifications are deemed necessary by the Authority, the Incident Report will be closed off accordingly, and any relevant documentation will be securely filed for record-keeping purposes.

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Any Incident Reports left in ‘Draft’ form (i.e. opened but not effectively submitted) for a period of ninety (90) days shall be automatically discarded.

The post MGA: Update to the Incident Reporting Requirements appeared first on European Gaming Industry News.

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