After months of a careful selection process, the Casino Guru Awards 2023 winners were announced during the official live ceremony streamed on YouTube and presented by Casino Guru Sustainable & Safer Gambling Lead Šimon Vincze and Casino Guru PR and External Relations Lead Daniela Kianicova. 

The winners of all seven Casino Guru Awards were revealed during the ceremony, which included a deep dive with the Casino Guru External Panel of Judges who spoke highly of the selection and evaluation processes that made it possible for Casino Guru Awards 2023 to be one of the fairest events of its kind. The winners of each category were revealed as follows:

• The Most Impactful Social Responsibility Initiative (Kindred Group)
• The Best Implementation of RG Tools (Mindway AI)
• The Most Effective Handling of Complaints (Vulkan Vegas)
• The Fairest Bonus Policy (RocketPlay Casino)
• The Fairest General T&Cs (7BitCasino)
• The Most Transparent Casino (Oshi.io)
• Voice of the People (RocketPlay Casino)

Casino Guru Awards 2023 was the inaugural event of what will be a long journey for the project moving forward. The project successfully reinvented how the evaluation of participants for such events should be done, focusing on bringing judges together in-person and interviewing nominees in real-time ahead of the official ceremony.

Casino Guru’s External Panel of Judges attended a live gathering in Prague, Czech Republic in 2022 to discuss each nomination in person. The judges hailed the transparency of the process and thanked for the opportunity to meet in-person and interview nominees over a video link.

Advertisement

Jo Abergel, Founder – Rock Learning, Co-Founder – Ethical Gambling Forum, and Maris Catania, a prominent responsible gambling expert and consultant, both said that Casino Guru Awards had indeed achieved a very impressive level of transparency. Jody Bechtold, CEO at The Better Institute, said that the nominees were clearly companies that took their categories very seriously. Melissa Etherington, Vice President of Partnerships at Gamban, was similarly happy to see Casino Guru bring everyone together in what is a first for the industry. 

Kindred Group won the award in The Most Impactful Social Responsibility Initiative, becoming the first company to have been awarded during the Casino Guru Awards 2023 ceremony. Kindred Group’s Responsible Gaming Relationship Manager Daria-Adelina Magdoiu was pleased with the award and noted that it reflected the hard work that Kindred had done and the positive impact it has had on the industry. 

Casino Guru Awards 2023 received hundreds of nominations but in the end, Casino Guru had to pick only those companies that fully met the criteria of the categories they were applying for. The selection and evaluation process is still being worked on as Casino Guru is looking to issue new and improved guidelines for next year’s edition of the awards nominations for which will be coming in a few weeks’ time. 

“These past months have been full of challenges and new opportunities – we met great people, enjoyed a strong reception of the Casino Guru Awards, and received overwhelming feedback from some of the most prominent companies in the industry. There were many nominees competing, and we believe our shortlisting process focused on the ones that had done best in each respective category. I am extremely pleased with the turnup and the overall progress made in helping set a new standard for the industry to follow. This is just the start of a long, long journey,” Casino Guru Awards Project Lead Daniela Kianicova said.