Compliance Updates
Eyas Gaming partners with Crucial Compliance
Operator of popular MerkurSlots brand is using compliance specialist’s Crucial Player Protection system to protect at-risk players
Eyas Gaming, the operator behind popular online casino brand MerkurSlots, has partnered with Crucial Compliance to mitigate player harm after recently making its debut in the UK market.
Eyas Gaming is using the Crucial Player Protection (CPP) system which has been designed as a single, scalable solution for compliance and business management. The ultimate aim is to improve the accuracy of review for AML and Responsible Gambling to increase the protection of at-risk players.
This is done through 19 harm markers that are combined with advanced algorithms and machine learning which has been calibrated to the Merkur Slots business. These advanced models are based on individual player behaviour and are segmented at the core by product, country, vertical and channel.
This allows Eyas Gaming to compare player behaviour not only with the wider cohort but also against their individual benchmarked behaviour over time, which is key to minimising gambling related harm. CPP then allows Eyas to automatically interact with players about their gambling behaviours and habits, through the full integration with Adobe.
CPP drives player interaction on a timely and specific basis to educate players of how to stay in control of their play and utilise the RG tools available to help them do this. From the customer perspective, this guides them though their own playing habits to keep them in the “entertainment zone”.
The use of CPP in monitoring and assessing player behaviour allows players to continue enjoying online gambling without experiencing harm. CPP also monitors, tracks and stores all actions and interactions taken between Eyas and its players, which is critically important when it comes to providing evidence to the regulator or player that it took necessary action, and can then show the resulting change in play.
Andy Masters, COO at Crucial Compliance, said: “We are delighted to have partnered with Eyas Gaming and to be providing the operator with our powerful Crucial Player Protection solution into the Bede Platform and Adobe Campaign
“It is the only compliance platform that has been built from the ground up by compliance professionals for the specific purpose of compliance and with a focus on a single view and holistic player protection.
“CPP improves the output and efficiency of the compliance team, allowing the Eyas team to focus on the most at risk players. The tool is also supported by an experienced training, data and analytical team who continue to support the needs of the business in an everchanging regulation landscape and as they enter new markets ”
Adam Joseph, COO at Eyas Gaming, said: “We take player protection incredibly seriously and in Crucial Compliance we have a partner that can provide us with the platform and tools we need to take responsible gambling to the next level.
“Its technology is at the cutting edge of responsible gambling and is supported by an experienced team on hand at all times to ensure that we maximise the potential of the platform and tools available through Crucial Player Protection.
“This partnership is evidence of our commitment to responsible gambling and compliance, and will be crucial to our success in the UK market and beyond.”
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Compliance Updates
Merkur Group Strengthens Global Compliance Strategy
Under the theme “Perspectives,” a total of 43 compliance staff members from the Merkur Group across various countries gathered from 30 June to 1 July to further develop compliance processes in a sustainable manner. Colleagues from Germany, Spain, England, Malta, Australia and the US traveled to the two-day meeting at Benkhausen Castle, the in-house training centre of the Merkur Group. The workshop set the stage with expert presentations on global and digital topics such as cybersecurity, risk management and artificial intelligence. A panel discussion featuring representatives from various international companies within the Merkur Group, as well as a digital quiz, rounded out the programme.
In keeping with its guiding principle, the workshop focused on sharing experiences, fostering global networking and providing impetus for the further development of compliance processes. Because informal exchanges are also key to close cooperation, the evening programme created a relaxed atmosphere and gave participants the opportunity to continue their conversations, make new connections, and further strengthen team spirit across company and national boundaries.
“The ideas and diverse perspectives gained during the workshop will now be incorporated into our day-to-day work and help us to continuously improve collaboration and existing processes,” said Ludwig Beckmann, Chief Compliance Officer of the Merkur Group.
The concluding feedback session also highlighted just how valuable the international exchange is. The term “collaboration” came up particularly often, a clear indication of how highly the participants value working closely together within the international compliance network.
The post Merkur Group Strengthens Global Compliance Strategy appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Anne Marie Caulfield
GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling
The Gambling Regulatory Authority of Ireland (GRAI) is encouraging parents and guardians to be alert to the signs of gambling among young people and to intervene early to prevent gambling harm.
The signs of gambling aren’t always visible, the GRAI in partnership with the Health Service Executive Addiction Services have developed dedicated advice on www.grai.ie to equip families with the knowledge to recognise the signs, advice on how to start the conversation with their children about gambling, and where to seek help if required.
To support the guidance, the GRAI has launched a national public awareness campaign across video on demand, radio, digital audio, and social media platforms, bringing this message directly to families across Ireland.
With the lines between entertainment and gambling increasingly blurred, especially online, what may look like harmless fun can still involve risk, money and chance in ways that affect young developing brains. Research commissioned by the GRAI and conducted by the Economic and Social Research Institute (ESRI) found that children who gamble are twice as likely to develop a gambling problem as adults.
Anne Marie Caulfield, CEO of the GRAI said: “We have launched this campaign to help parents start an important conversation about the risks of underage gambling. Children and young people are among the most at-risk members of Irish society when it comes to gambling exposure and harm. Children’s brains are still developing the judgement and impulse-control systems used to weigh up risk, which makes gambling appealing to them.
“With online gambling available at any time of the day, it is easy for the warning signs to be hidden. The guidance the GRAI developed with the HSE Addiction Services sets out some of the key behavioural signs to look out for in your child.”
The post GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Australia
NSW: EOI Opens for Candidates to Replace Retiring NICC Chief Commissioner and Commissioner
The NSW Government has announced the opening of an expression of interest process for Chief Commissioner and Commissioner roles on the NSW Independent Casino Commission (NICC).
On 20 May 2026 the Governor of NSW, on the recommendation of the Minister for Gaming and Racing David Harris, re-appointed the NICC Chief Commissioner Philip Crawford, and Commissioner Stephen Parbery for additional six-month terms to 24 November 2026.
The reappointments will ensure stability in the NICC’s leadership in coming months and an orderly transition to new commissioners.
Mr Crawford and Mr Parbery have announced they will retire from public service when their tenures expire in November.
Both were inaugural members of the NICC when it was established in September 2022 in response to the Bergin Inquiry recommendations to strengthen casino regulation and oversight in NSW.
Prior to appointment to the NICC, Mr Crawford served as Chairperson of the Independent Liquor and Gaming Authority (ILGA), while Mr Parbery served as an ILGA board member.
Both Mr Crawford and Mr Parbery played crucial roles in the NICC’s response to the two Bell inquiries into The Star and have contributed to strengthening oversight and accountability across the casino sector including the transition of Crown Sydney to an unrestricted licence.
The appointment process for the NICC Commissioner vacancies is being undertaken in accordance with requirements under the Casino Control Act 1992.
This includes establishment of a selection panel to prepare a list of recommended candidates for consideration by Minister Harris, as well as the appointment of a probity adviser.
The expression of interest process is open until Monday 3 August.
Minister for Gaming and Racing David Harris said: “I thank Philip Crawford and Stephen Parbery for their service and leadership, particularly during a critical period for casino regulation in NSW.
“As Chief Commissioner, Philip Crawford has played a key role in ensuring both casino operators meet strict regulatory requirements, following the various casino inquiries.
“His leadership has been instrumental in overseeing complex probity assessments, remediation programs and contingency planning during a period of significant regulatory reform and scrutiny.
“Stephen Parbery has also made a substantial contribution as Commissioner, bringing considerable expertise and judgement to the Commission’s work.
“Both Commissioners have helped drive important regulatory improvements that have restored public confidence in the integrity of casino regulation in NSW, and I thank them for their dedicated service.”
The post NSW: EOI Opens for Candidates to Replace Retiring NICC Chief Commissioner and Commissioner appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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