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More Than $6.08 Million Returned to Players via AGCCS in 2020

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During 2020, the AskGamblers Casino Complaint Service team helped return $6,084,575.42 of unpaid, delayed or unfairly confiscated money to players, achieving an average resolution time of less than 10 calendar days of all processed complaints.

The AGCCS is out with its official, annual report for 2020, bringing impressive results – the AskGamblers Casino Complaint Service managed to break its previous records in helping over $6,084,575.42 of unpaid, delayed or unfairly confiscated money get back to players. In total, AGCCS helped 13,811 players return $38M and counting via our Casino Complaint Service.

As per the AGCCS Annual Report 2020, our team received 11,012 new complaints, which makes more than 12% increase compared to the 2019 stats. Out of all filed cases, 2,373 were accepted and 2,057 complaints resolved. Additionally, the number of new players who filed complaints against 803 casino brands increased by 13%, jumping from 6,804 in 2019 to 7,680 players in 2020. The overall
resolution success rate for 2020 rounded at 81%.

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In 2020, our Complaint team broke the previous record for the complaints average speed of resolution as well by achieving the staggering 235 hours, which is 32% faster compared to the 2019 stats.

Unequalled Competence and Dedication

The AskGamblers’ customer support team is a team of professionals who invest a great deal of knowledge, unprecedented dedication, time and urgency in handling both player and operator submissions with equal enthusiasm. Being the perfect mediator, AGCCS focuses on getting the truth, bringing justice, and finding the best solution while keeping both sides satisfied.

Denis Ristić, AskGamblers General Manager, reflected on this success by saying: “The fact we’ve managed to return over $6.08 million to players in 2020 is remarkable! Our AGCCS team has worked hard and keeps working hard; they have an extraordinary ethic and love for what they do which, I believe, is just one of the reasons why their results keep getting better year after year. I’m incredibly proud of everyone involved in the process of keeping AGCCS a reputable, trusted source of resolution.”

The AskGamblers team is proud to share our latest statistics report, and thank the players and operators for trusting and using our AskGamblers Casino Complaint Service. Likewise, the AskGamblers Casino Complaint Service continues to be at our players’ disposal at all times, should they experience any casino-related issues.

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The interested parties can read a detailed report on the AGCCS 2020 stats and accomplishments on our website.

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Merkur Dosniha and Spintec, extraordinary partnership for the Spanish market

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An exciting start to a new cooperation.

As is well known, Merkur Dosniha introduced electronic roulette wheels to the Spanish market more than two decades ago, and since then, it has been the main distributor of this product on Spanish territory. In a recent step, it has joined forces with a new partner, Spintec, to continue its trajectory in the Spanish market. A beneficial agreement with an emphasis on collaboration and joint development of new products.

Spintec is among the best roulette manufacturers in the world. They have been present in Spain for more than 11 years and have been a trusted partner of Merkur Gaming since 2018. Their products are present in more than 500 casinos on six continents, including most of the most demanding international markets. Their greatest strengths are their flexibility, expertise and exceptional commitment to their customers.

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The cooperation has already resulted in an exciting new patented product that has been developed by the research and development teams of both companies fully involved and working side by side, using their well-versed expertise and, above all, with the unbridled enthusiasm for a new creation. The result of this joint effort is called Spectra: an exciting new product that incorporates features and functionalities which place it in a class of its own.

Carlos Chacón, CEO of Merkur Dosniha, comments: ‘In a way, Spectra is the natural response to applying our experience and knowledge in a field we have mastered. We are very happy to have chosen a perfect partner to help us implement it. We have a long track record ahead of us, which makes me even more confident that similar success stories and lasting stability will follow in the years to come’.

Goran Sovilj, Spintec’s Global Sales Director, agrees: ‘Spintec has been present in Spain for more than a decade and now it’s time to enhance our presence. With Merkur Dosniha we have chosen a partner with a proven track record and superior market knowledge, which makes it much easier for us to perform well.Spectra is the first proof of our compatibility and a guaranteed success in the market, but it definitely won’t be the last.“

The post Merkur Dosniha and Spintec, extraordinary partnership for the Spanish market appeared first on European Gaming Industry News.

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Wazdan launches biggest ever Mystery Drop™ network promotion with €4,000,000 prize pool

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Wazdan, the gain-focused developer behind some of the world’s most rewarding casino game experiences, is thrilled to announce its largest Mystery Drop™ Network Promotion, with a larger-than-ever prize pool.

Running from 29th April to 29th September 2024, this monumental promotion offers an astounding €4,000,000 in total wins across Q2 and Q3.

The Mystery Drop™ Network Promotion showcases the provider’s commitment to delivering unparalleled experiences and rewards for players worldwide. Leveraging the highly acclaimed Mystery Drop™ promotional tool, which has been the driving force behind numerous successful campaigns, this promotion is set to captivate players and elevate engagement to new heights.

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All Wazdan titles will participate in the promotion, with a special emphasis on the immensely popular Coins™ series. This collection of games has not only become a player-favourite but also consistently ranks among the provider’s top-performing offerings.

The Mystery Drop™ tool seamlessly integrates with Wazdan’s cutting-edge games, enabling operators to create bespoke promotions that align with its unique brand and player base. By offering such a substantial gain pool and extended promotional period, Wazdan aims to strengthen its partnerships with operators while providing players with even more chances to win big.

Andrzej Hyla, Chief Commercial Officer at Wazdan, said: “We are incredibly excited to launch our biggest Mystery Drop™ Network Promotion to date. With a staggering €4,000,000 up for grabs, this promotion exemplifies our dedication to crafting unforgettable experiences for players.

“By harnessing the power of our Mystery Drop™ tool and showcasing our immensely popular Coins™ series, we are confident that this promotion will be a resounding success. We look forward to collaborating with our valued partners to bring this thrilling opportunity to players across the globe.”

The post Wazdan launches biggest ever Mystery Drop™ network promotion with €4,000,000 prize pool appeared first on European Gaming Industry News.

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PRAGMATIC PLAY DROPS CANDY BLITZ BOMBS

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Pragmatic Play, a leading content supplier to the iGaming industry, has sweetened its Slots selection with the launch of sugary sequel Candy Blitz Bombs.

Building on the popularity and success of the original Candy Blitz game, the new 6×5 Slot can award wins and set off tumbles when eight or more matching sweet symbols land anywhere on the reels in the same spin.

Next to the grid, a progressive multiplier reel increases by 1x after each consecutive tumble before multiplying the overall tumble win. Colourful candy bombs can also hit with random multipliers of between 3x and 500x, which are then added to the multiplier reel to further boost win potential.

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Hitting four, five or six scatters awards entry to the bonus game with 10, 12 or 14 free spins respectively. During the feature, which can be retriggered with five additional free spins, the multiplier reel does not reset between free spins, meaning multiplier bombs can set off even sweeter rewards.

Candy Blitz Bombs is the latest addition to Pragmatic Play’s multi-award-winning portfolio, following recent hits such as Release the Bison and Big Bass Secrets of the Golden Lake.

Irina Cornides, Chief Operating Officer at Pragmatic Play, said: “Pragmatic Play journeys deeper into its colourful world of candy with Candy Blitz Bombs, which features a progressive multiplier reel and random multiplier bombs that can boost wins by up to 500x.”

The post PRAGMATIC PLAY DROPS CANDY BLITZ BOMBS appeared first on European Gaming Industry News.

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