eSports
British Esports Association collaborates with IBM and industry specialists to create a safer esports space for young people
The British Esports Association, the not-for-profit organisation set up to promote and support grassroots esports, has revealed first details of its new membership platform.
The platform, scheduled to launch in spring 2021 initially for 12-19 year olds (with plans to expand to other age groups later on), will ensure users are verified at point of entry and that communication within the platform is reviewed to reduce toxicity and cyber threats.
The collaboration with IBM will explore how IBM Watson products can be used to enhance user experience, safety and wellbeing of young gamers.
The Association has also teamed up with safety technology provider GoBubble for real-time content moderation and will deliver accurate age verification using privacy preserving AI technology from Yoti to ensure age appropriate interactions.
Alongside the work of these partners, British Esports consulted with the NSPCC to ensure there are strong and consistent safeguarding procedures in the association.
Finally, British Esports, GoBubble and Yoti have been invited to test the platform within the Information Commissioner’s Office’s (ICO) Sandbox. This is a service developed by the ICO to support organisations who are creating products and services which utilise personal data in innovative and safe ways.
IBM is a global leader in hybrid cloud and AI. The intention is to use IBM Watson Assistant to engage gamers via a virtual assistant in the form of a gaming avatar. The assistant will also utilise IBM Watson Discovery to provide personalised content to enable the gamer to improve their skills, compete in tournaments and find the latest video from their favourite influencer.
The project partners will also explore how Red Hat OpenShift can enable the platform to scale to a global market and even potentially beyond the world of esports. The intention is to containerise the platform, enabling it to be deployed directly onto the cloud infrastructures of other esports bodies and potentially to any organisation that runs a digital community.
Yoti is the world’s leading identity platform with accurate age estimation technology providing a secure way of proving ages, without revealing any personal information. There’s no need for ID documents and images are deleted after the age check. The free Yoti app also enables people to prove their age with one tap, which is verified with a government ID and their unique facial biometrics. Yoti’s combination of AI technology, liveness anti-spoofing and ID document checks ensures businesses can be confident in the age of their customers.
GoBubble’s child-centred ecosystem helps developers safely scale and reduce the risk of children being exposed to anything inappropriate. GoBubbleWrap, GoBubble’s content moderation SaaS API, will be utilised to provide real-time text moderation across the platform to reduce toxicity and steer gamers towards more positive behaviour.
This creates an attractive proposition for parents and teachers looking for a safer space for their children and student gamers to play together.
Chester King, British Esports Association CEO and founder, commented: “Over the past few years we’ve worked hard to build a community of esports fans from schools and colleges across the UK.
“What’s been clear through feedback from parents and teachers is the need to ensure that young people know who they are playing and communicating with, and that where communication takes place, we must work hard to reduce toxicity in all its forms.
“When addressing these concerns, we also must keep in mind the experience for young people, so whilst we have a focus in a safer space, we want to ensure that the experience is relevant and exciting. This will be done through curated relevant content, exclusive offers, discounts and competitions and exciting esports tournaments taking place throughout the year.”
Kay Thompson, Media & Entertainment Industry lead at IBM, said “IBM is hugely excited to be working with the British Esports Association and its partners on this tech for good initiative to protect our children whilst gaming”.
Christian McMullen, Head of Professional Engagement at the NSPCC, said: “We have a mission to ensure every child is safe online and were delighted to be approached by the BEA with an exciting proposal to make the world of esports safer for children.
“The NSPCC worked with the BEA to strengthen their safeguarding procedures as well as develop a code of conduct and content for their safe gaming guidance for children and parents.
“By integrating safety by design into their new platform, the British Esports Association is demonstrating their intention to create a safer space for the gaming community that has the potential to improve young people’s safety in the world of esports.”
Julie Dawson, Director of Regulatory and Policy at Yoti, said: “Through the ICO Sandbox, Yoti, GoBubble and British Esports will develop privacy-preserving and ‘ethics by design’ systems that support under 13s age verification and associated parental consent. This same approach can support many other companies to comply in a friction-free way with the Age Appropriate Design Code and protect children.”
Henry Platten, GoBubble CEO and founder, added: “The dedication British Esports has to unite everyone in a single, safer, healthier and kinder community is inspiring. We’re honoured to help bring our experience and technology in creating safer, scalable and positive communities in 70 countries to benefit British Esports’ vision.”
Further launch information, pricing and other details are to be confirmed nearer the platform’s launch.
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Angela Bernhard Thomas
CAPCOM’S STREET FIGHTERTM 6 GOING TO COLLEGE THIS FALL
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eSports
R&D rethink needed for sportsbooks to harness esports’ power
Esports betting is still grappling with a perception problem amongst operators. Despite the leaps and bounds in product development made by suppliers – particularly in the last two years – esports hasn’t shaken off the image built in the late 2010s.
Our good friend, Oliver Niner, Head of Sales at PandaScore, has been kind to share the below article with us.
There’s scepticism around esports betting’s value, how well it can actually perform and what’s needed to make it appeal to bettors. A big part of that comes down to perception, which shapes the research and development (R&D) choices made by each operator.
Self-fulfilling prophecy?
Operators who have put the research and development (R&D) resources into esports are seeing excellent growth, while others are still treating it like part of a long tail. The lack of a uniform approach to esports often translates into hesitancy to be bullish and invest in esports.
Whereas in the United States, post-PASPA sports betting has exploded and operators are seeking to capture as much territory and market share as possible because in most cases, you switch the lights on and the money comes in. It’s, of course, good business sense to take opportunities like this – you can apply the same templates used elsewhere on an incredibly lucrative market.
This kind of approach has been attempted for esports and hasn’t found the same success. Granted, the legislation for betting on esports has been somewhat slower than that of sports betting and iGaming.
However, bullish operators have acknowledged the fact that esports hasn’t found the same success in regulated states and asked what can be done differently, while for others, esports has been thrown into the too-hard basket or relegated to the bargain bucket.
For the latter, the fate of the esports vertical becomes a self-fulfilling prophecy – especially if an operator already using a budget esports product that throttles its very growth.
It takes two to tango
When esports is discussed in broader betting circles, you’ll often hear different versions of the same talking point: the problem with esports is no one is doing it well, it doesn’t innovate.
This argument is a case of the pot calling the kettle black. Esports is a driver of innovation, and it is sportsbook R&D that is holding it back.
Multiple suppliers on the market are investing significant resources into R&D, and bullish operators are leveraging these product innovations to acquire new customers and create engagements made for the internet age.
There are understandable reasons why sports betting doesn’t innovate. It’s largely because operators focus on acquisition, entering new territories and spending money on data rights. But the actual R&D on sportsbook products is left lacking, with ever-increasing cost-per-acquisition (CPA) numbers a clear symptom of this.
It means that if an operator does decide to use or acquire an esports specialist supplier but does little to cater its product and attempts to just lay the sports betting template over the top, of course performance will be throttled.
It’s like putting a Ferrari engine in a Prius – no offence to Toyota or Prius owners.
The same problem exists on the platform supplier front. Platforms are understandably focused on compliance and getting customers live, not necessarily improving models or their products.
Even the idea that if you just acquire an innovative company the problem is solved or you have found the solution, doesn’t hold water. In many cases, the company is acquired and plenty of noise is made about it, but there’s little organisational investment in R&D afterwards.
It’s not just in esports
These problems extend to customer acquisition and marketing for most emerging markets, not just esports. There’s a rush to use the same old playbook in newer sectors because it’s easy.
The fantasy vs. house sector in the US is already experiencing an acquisition arms race. As analyst Dustin Gouker points out, deposit match bonuses for new users on fantasy vs house products have jumped from $100 to as high as $500 in some places.
This is the same race that played out in sports betting and despite the costs, there’s little effort from most operators to try something different. There’s less work when you just put the same acquisition template on an emerging sector and call it a day. This seems to be an accepted practice in the industry, for better or for worse.
Esports betting success requires ongoing dialogue
Rather than attempting to wedge esports into hegemonic sportsbook approaches, sportsbooks need to take a completely unique approach.
The fact is the betting sector has barely scratched the surface – communities of esports fans are still dormant. Canadian operator Rivalry has built a successful, esports-first business by embracing the ever-changing internet culture that esports inhabits. French esports organisation Karmine Corp recently sold out a 30,000-person stadium for an event with no prize money up for grabs.
Innovative products developed on the supplier side like microbetting and betbuilders are only half of the equation.
Maximising esports revenues requires institutional investment, ongoing R&D and collaboration between suppliers and operators to create products and experiences. This includes having staff on the operator side that can drive and push the product further, and crucially, rethinking current sportsbook strategies and practices.
Building experiences for betting’s greatest emerging market – one that caters to your future core audience – takes investment, innovation and a willingness to experiment. If the industry wants to make the most of the Millennial and Gen Z audience that will become its primary customers, investment into R&D and close collaboration between suppliers and operators is needed. Many hands makes light work.
eSports
ESIC Announces Establishment of Global Esports Industry Advisory Board
The Esports Integrity Commission (ESIC) is pleased to announce the establishment of its Global Esports Industry Advisory Board, designed to enhance integrity and ethical practices across the esports landscape. The Advisory Board will serve a pivotal role by providing expert advice to ESIC’s Chief Executive Officer on a range of critical industry issues.
The primary function of the Advisory Board is to create a robust framework for integrity and fairness, setting a global benchmark for ethical conduct and fair competition in esports. The board will offer strategic insights, help shape policies governing fair play, liaise with key industry stakeholders, and act as ambassadors advocating for ethical practices.
ESIC has appointed two highly esteemed members to inaugurate this board:
- David Neichel, Senior Vice President of Public & International Affairs at ESL FACEIT Group (EFG), joins the Advisory Board with over fifteen years of experience in the video games industry, including significant roles at Activision-Blizzard and Electronic Arts. David’s profound impact on international and public affairs initiatives makes him an invaluable addition to the board.
- Robbie Douek, CEO of BLAST, also joins the Advisory Board, bringing a wealth of experience from his roles at Google and Disney, along with his leadership through major acquisitions. Robbie is celebrated for his strategic leadership and his instrumental role in elevating esports to a significant global entertainment platform.
The formation of the Advisory Board is an engagement that underscores the commitment of its members to upholding and promoting the highest standards of integrity within the esports industry. The board will meet as required to address strategic challenges and ensure that ESIC’s initiatives effectively meet current and future industry needs.
“Both David and Robbie bring a remarkable depth of knowledge and a passion for advancing the integrity of esports,” said Stephen Hanna, CEO of ESIC. “Their expertise will be crucial as we navigate the evolving landscape of esports and strive to maintain the integrity that our community expects and deserves.”
Robbie Douek, CEO at BLAST, said: “I’m honoured to be given the opportunity to support the Global Esports Industry Advisory Board and ESIC in their ambition to create the best and fairest environment possible for players, teams and fans.”
David Neichel, Senior Vice President of Public & International Affairs at ESL FACEIT Group (EFG) also commented: “It is a true honour to join the Global Esports Industry Advisory Board and support ESIC’s successful journey. Fairplay and integrity are at the core of esports. We owe it to the players and to the fans and for a better endemic industry governance”
The post ESIC Announces Establishment of Global Esports Industry Advisory Board appeared first on European Gaming Industry News.
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