Canada
Rush Street Interactive Crowned Casino Operator Of The Year & Customer Service Operator Of The Year At 2020 EGR North America Awards
Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big wins, on the heels of being named Global Gaming Awards Digital Operator of the year last week, winning the Casino Operator of the Year and the Customer Service Operator of the Year at the 2020 EGR North America Awards. The EGR Awards are regarded as the gold standard in the online gaming industry, celebrating North America’s leading operators who have shown outstanding performance in the past year.
The judges selected RSI as Casino Operator of the Year during a year when RSI established itself as one of the top online casino operators in the U.S. on the basis of its high-quality product and operating service. For this award, RSI and its competitors were judged on the originality of their product, the strength of the brand and marketing, and innovations that set their offering apart from competitors. Additional recognition was given to operators demonstrating a strong regulated market business. Key criteria included growth and commercial success; innovations and differentiation; quality of product; customer acquisition and retention strategies.
When explaining why RSI was selected as the top Casino Operator of the Year in North America, one of the gaming industry judges stated: “They are still the best in this group, so I am keeping Rush Street Interactive as my top pick. Best platform and impressive growth,” and another noted RSI is “Successfully going public, and staking a claim in Illinois.” In awarding RSI as the Customer Service Operator of the Year, the judges determined RSI stood out from the pack with their staff engagement in customer satisfaction strategy; continual training and development; continual measurement; competitive advantage; and impact on retention.
The judges complimented RSI’s Customer Service when selecting them as the best of the best commenting: “One of the best customer service teams in the US. The team is well trained and extracts more PLV [player lifetime values] from the players than most other operators,” and “Really good entry with great overview of process, procedures and people. Rush Street Interactive’s brands have a really good reputation for customer care.”
“This is an extreme honor to have so many of the gaming industry’s top leaders select RSI as both Casino Operator of the Year and Customer Service Operator of the year,” said Richard Schwartz, President of Rush Street Interactive. “These recognitions are a tribute to the talents of our interactive team and their dedication to continually improve the quality of our product and customer experience. These awards belong to our team as any success we experience is due fully to their exceptional efforts and collaborative spirit.”
Rush Street Interactive develops and operates a proprietary online gaming platform powering internet casinos and sportsbooks, and has established itself as the #1 online casino operator in the U.S., according to Eilers & Krejcik Gaming’s based on estimates for the three months ended August 31, 2020.
SOURCE Rush Street Interactive
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Canada
PENN Entertainment Launches theScore Bet Sportsbook & Casino and theScore Casino and Hollywood Casino Standalone Apps in Alberta
PENN Entertainment has announced the launch of theScore Bet Sportsbook & Casino in Alberta, as well as theScore Casino and Hollywood Casino standalone apps, further expanding the Company’s Canadian online gaming footprint and bringing its leading digital gaming brands to players across the province. These apps are now available across Alberta on iOS, Android, and are also available on the web.
The Alberta launch marks the next chapter in theScore Bet’s continued growth in Canada, building on its success in Ontario. Players in Alberta can now enjoy the uniquely integrated sports media and betting experience from two of Canada’s most trusted brands, theScore and theScore Bet, bringing live scores, news, stats, and betting together in one connected ecosystem.
In addition to sports betting, theScore Bet Sportsbook & Casino gives Alberta players access to a comprehensive online casino experience featuring hundreds of slots, table games, live dealer experiences, and exclusive games, including Blue Jays Blackjack.
Complementing theScore Bet Sportsbook & Casino experience, PENN is also launching standalone Hollywood Casino and theScore Casino apps in Alberta. Hollywood Casino, a popular online and retail casino brand, delivers a casino-first experience featuring an extensive portfolio of slots, table games, and live dealer content. For players who prefer a dedicated casino app, theScore Casino offers the same premium gaming experience, providing additional choice alongside the all-in-one theScore Bet Sportsbook & Casino app.
“Alberta has an incredible sports culture, and we’re excited to bring theScore Bet Sportsbook & Casino to players across the province. Fans already know and trust theScore, and with theScore Bet, we’re extending that connection into a seamless sportsbook and casino experience. Whether you’re following your favorite team, placing a bet, or enjoying casino games, we’ve built the experience around the way fans naturally engage with sports. We commend the Alberta government for introducing a regulated online gaming market for private operators and look forward to serving fans in one of Canada’s great sports markets,” said Aaron LaBerge, Chief Technology Officer and Head of Interactive at PENN Entertainment.
Alberta customers can now enjoy:
• Same Game Parlays, player props, and live in-game betting.
• Seamless betting integration with theScore’s trusted sports news, scores, and data.
• Hollywood Casino’s extensive portfolio of slots, table games, and live dealer experiences, including Blue Jays Blackjack, the Dancing Drums series, and Sweet Bonanza series.
The post PENN Entertainment Launches theScore Bet Sportsbook & Casino and theScore Casino and Hollywood Casino Standalone Apps in Alberta appeared first on Americas iGaming & Sports Betting News.
Supplier expands to its third regulated Canadian province after Ontario and Québec, launching on Alberta’s market opening week.
Play’n GO has entered the newly regulated Alberta iGaming market, launching its casino games with more than ten licensed operators on the market’s opening week, the supplier said on 16 July 2026.
The Alberta rollout marks Play’n GO’s third regulated Canadian province, following Ontario and Québec, and extends the company’s North American regulated-market footprint.
According to the company, its content was made available in Alberta for the first time on launch day via a network of licensed operators.
Esteban Perez, New Market Entry Lead at Play’n GO said: “Entering Alberta with more than 10 operators on day one of regulation is a significant milestone for Play’n GO and a testament to the strength of our regulated market strategy. Canada continues to be a key focus for us, and expanding into our third province reflects both the demand for our content and the strength of our partnerships with licensed operators.
“We are proud to support Alberta’s regulated market with a portfolio that prioritises entertainment, compliance and long-term sustainability.”
The post Play’n GO goes live in Alberta iGaming with 10+ operators appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
The Swedish gaming giant confirms its entry into its third regulated Canadian Province with its industry leading portfolio of games now available in Alberta for the first time
Play’n GO, the world’s leading casino entertainment provider, today announced its successful entry into the newly regulated Alberta iGaming market, with a wide range of its premium content going live with more than ten licensed operators on market launch day this week.
The milestone further reinforces Play’n GO’s commitment to regulated market expansion across North America and marks the company’s third Canadian province, following established operations in Ontario and Québec.
Play’n GO’s launch in Alberta ensures players have immediate access to a portfolio of world-class titles from day one of the market’s regulated opening. By partnering with a broad network of licensed operators at launch, the company has solidified its position as a trusted supplier in newly regulated jurisdictions.
The Alberta rollout builds on Play’n GO’s strong track record of working alongside regulators and operators to deliver safe, compliant, and high-quality entertainment to players, while supporting sustainable market growth.
Esteban Perez, New Market Entry Lead at Play’n GO said: “Entering Alberta with more than 10 operators on day one of regulation is a significant milestone for Play’n GO and a testament to the strength of our regulated market strategy. Canada continues to be a key focus for us, and expanding into our third province reflects both the demand for our content and the strength of our partnerships with licensed operators.
“We are proud to support Alberta’s regulated market with a portfolio that prioritises entertainment, compliance and long-term sustainability.”
To find out more about Play’n GO, please visit playngo.com
The post Play’n GO strengthens Canadian footprint with Alberta iGaming market entry appeared first on Americas iGaming & Sports Betting News.
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