Latest News
New Account Manager lays down the law for GrooveGaming
Aggregator GrooveGaming has promoted lawyer Ekaterine Lomsadze to Account Manager as part of the rapidly-growing aggregator’s strategy to drive operator services and engagement. Ekaterine is now responsible for managing client accounts, including key client accounts, optimising service provision and support client goals as GrooveGaming continues its lightening expansion demonstrating their single-minded dedication to their industry-leading customers.
Ekaterine has been promoted from GrooveGaming’s back-office function where she has become familiar with the company and its clients. Lomsadze has more than 5 years’ experience in financial services, having previously held positions as legal counsel, dealing with regulatory and contractual matters.
She will be based out of GrooveGaming’s office in Georgia, and will report directly to group COO Yahale Meltzer. Ekaterine has strong expertise in the banking and financial services industries along with iGaming, and will be tasked to deliver on the superior customer service that GrooveGaming has become synonymous with.
GrooveGaming has significantly grown its presence throughout the last two years across key global markets and important regulated jurisdictions through partnerships with major online gambling operators.
GrooveGaming’s powerful platform includes over 4000 casino games as well as a wealth of aggregated content ranging from slots, online casino and live casino, to poker and table games, that operators can access via easy integration to drive player engagement and revenue.
A major reason why GrooveGaming is becoming the aggregator of choice around the world is that GrooveGaming is powered by technology innovation which provides operators with the ability to activate a range of features that enhance customer experience and engagement, improve retention, encourage extended play and produce a higher yield.
Ekaterine Lomsadze, newly appointed Account Manager said: “I am really excited to start in my new role at GrooveGaming and be part of our incredible growth. In the last year, GrooveGaming has added significantly to its global footprint, and I look forward to working alongside our talented team to drive our business forward based on our unique service-ethos.”
Yahale Meltzer, COO at GrooveGaming said: “We are confident that Ekaterine will play an important role in our international expansion, bringing fresh ideas, enthusiasm and her legal abilities to build on our existing partnerships while cultivating relationships with new operators. Ekaterine will be responsible for ensuring we continue to deliver the best possible service to our partners and to champion the role of data in making win:win decisions around our platform.”
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Compliance Updates
MGA: Update to the Incident Reporting Requirements
The Malta Gaming Authority would like to inform its licensees of updates made to the Incident Report mechanism available through the Licensee Portal The information hereunder outlines relevant guidance and procedures for the submission of an Incident Report through the updated reporting instrument entitled the ‘Technical – Information Security Incident’.
As mandated by Articles 37(2)(c) and (d) of the Gaming Authorisations and Compliance Directive (Directive 3 of 2018), “Licensees shall notify the Authority forthwith, and in any case no later than three (3) working days after, the following:
(c) Any breach of the licensee’s information security that adversely affects the confidentiality of information relating to players;
(d) Any breach of the licensee’s information security that precludes players from accessing their accounts for a period exceeding twelve (12) hours.”
In this regard, Licensees are obliged to submit an Incident Report in order to notify the Authority of the circumstances relating to an information security breach that meet the above specified criteria. Additionally, Licensees are advised to remain mindful of any further obligations emanating from the General Data Protection Regulation (EU/2016/679) and any relevant legislation.
The Technical – Information Security Incident option will be accessible through the “New/Change” dropdown menu via the Portal. Upon selection, users will be directed to the applicable sections of the ‘Technical – Information Security Incident’ where all compulsory fields and any relevant documentation must be submitted to the Authority.
Upon submission, the Incident Report shall undergo review by the Authority. Any missing information that may be identified by the Authority, shall be requested accordingly from the Licensee. It is imperative that any pending clarifications are addressed in a timely manner.
If no further clarifications are deemed necessary by the Authority, the Incident Report will be closed off accordingly, and any relevant documentation will be securely filed for record-keeping purposes.
Any Incident Reports left in ‘Draft’ form (i.e. opened but not effectively submitted) for a period of ninety (90) days shall be automatically discarded.
The post MGA: Update to the Incident Reporting Requirements appeared first on European Gaming Industry News.
GAT Expo
NOVOMATIC: The Epicenter of Innovation and Entertainment at the 25th GAT in Cartagena
GAT Expo, one of the flagship events of the Latin American gaming industry, celebrated its 25th anniversary from April 9 to 11 at the Hotel Las Américas in Cartagena de Indias. NOVOMATIC, as a platinum sponsor, excelled with an extraordinary range of solutions on display, led by the team of NOVOMATIC Gaming Colombia, the local subsidiary of the Group, and with the participation of renowned executives from Peru, Serbia, Austria and Ecuador.
The trade show dedicated to the land-based and online segments of the industry began with the emblematic ribbon cutting in the presence of Dr. Marco Emilio Hincapié (President of Coljuegos), Elizabeth Maya Cano (President of Cornazar), José Aníbal Aguirre (creator and organizer of the trade show) and José Casapía Bardales (Institutional Relations Manager of NOVOMATIC Peru) among others.
NOVOMATIC was the epicenter of innovation and entertainment during both days of GAT Expo. Showcasing its BLACK EDITION series of cabinets, including the BLACK EDITION II 3.32 with NOVO LINE GOLDEN LINK Edition 1, the MASTER SL 3.32 with Superia GOLDEN LINK Volume 2, and the BLACK EDITION II 3.27 with IMPERA LINK Series 2, NOVOMATIC demonstrated its commitment to excellence both in Terms of design and functionality.
Also presented was the acclaimed DIAMOND X 2.32 in its elegant Black Metro finish, equipped with the Linked Progressive Jackpot CASH CONNECTION Edition 4, as well as the FUNMASTER 2.27 cabinet with Superia GOLDEN LINK Volume 1, known for its exceptional price-performance ratio in the region. In addition, the 5-seat Fazi Optimum Roulette caught visitors’ attention with its compact design and ability to maximize entertainment in any space.
Another highlight of NOVOMATIC’s appearance at GAT Expo was the NOVOVISION casino management system and its advanced functionalities for the management and administration of casino floors, together with its innovative biometrically-supported access and payment solutions.
Manuel Del Sol, CEO of NOVOMATIC Gaming Colombia, expressed his satisfaction with the success of the trade show: “We are very proud of the road we have travelled and being part of this special edition of GAT Expo. We look forward to continuing to build and perfect our industry together.” The executive also appreciates the work and commitment of those involved in the realization of the exhibition: “A warm thanks to our local and international team for their effort in this event and to the GAT Expo teams for their excellence.”
NOVOMATIC would also like to thank all the operators, business partners and visitors and looks forward to continuing to contribute to the future of entertainment in the gaming industry.
Andrew Cochrane Chief Business Officer of GiG
GiG increases Ontario market presence, powering the launch of Casino Time
Gaming Innovation Group Inc. (GiG), has announced the launch of Casino Time, powered by its award winning iGaming platform and pioneering real-time rules engine LogicX, with revolutionary sportsbook, SportX soon to follow, to further extend its footprint in the regulated Canadian province of Ontario.
The launch of Casino Time carries extra significance, marking only the second time that on-demand, regulated online Bingo has been made available in Ontario. The new Bingo product vertical, launched alongside a strong Casino offering, will be boosted by GiG’s new sportsbook, SportX, as part of a planned release later this year.
GiG has focused its solutions on driving exponential growth in revenue for operators with its highly scalable iGaming platform, offering localised third party content and leading suppliers for the Ontarian market. GiGs peerless gamification layer creates an optimised and immersive casino experience tailored to regional preferences, swelling client retention and player engagement.
Canadian owned and operated, Casino Time is a joint venture amongst leading retail operators in Ontario’s Charitable Gaming sector, delivering Bingo, Slots and Live Dealer Casino Games. Promising a personalised service and community experience, Casino Time is continuing its long-standing partnership with local charities, introducing its joint fundraising model into the iGaming space for the first time.
Now coming towards the end of its second year of licensed operations, Ontario has emerged as one of the largest iGaming markets in North America, second only to New Jersey according to data supplied by Vixio. The first and as yet only Canadian province to launch a regulated market, Ontario boasts more than 1.6 million active player accounts spread over 40 plus operators, generating €1.3 billion in Gross Gaming Revenue (GGR) in its first year of trading, with this data supplied by iGaming Ontario.
Andrew Cochrane, Chief Business Officer of GiG, said: “GiG continues to set the pace with a strong cadence of brand launches in 2024, and I’m pleased that when operators are seeking platform solutions in regulated markets, GiG is leading the pack. Our partnership with Casino Time, will help deliver something new and exciting to the Ontarian market, and further helps to demonstrate the flexibility of our solutions, adapting to match the regional aspirations of our partners to deliver growth.”
D’Arcy Stuart, CEO of Casino Time, said: “We are thrilled to partner with GiG as the core technology provider of our iGaming platform. Their powerful suite of player engagement tools, as well as diverse content and regulatory integrations, underpin our ability to serve and delight our player community. Our hybrid online and offline customer network, as well as unique bingo offerings, will drive exciting opportunities as the platform and the marketplace continues to grow.”
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