Industry News

SKS365 CONTINUE TO INVEST IN HUMAN RESOURCES AND INAUGURATES E-LEARNING COURSES FOR ITS EMPLOYEES

Published

6 years ago

May 6, 2020

Reading Time: 2 minutes

Brand new partnership between the bookmaker and Udemy platform to offer thousands of virtual lessons with which workers will be able to increase professional skills and cultivate personal interests and goals

From Leadership & Management to yoga, from Marketing to Data Science, through guitar lessons and design courses, to photography, pilates and even courses to pilot a drone. These are just some of the contents available to employees of SKS365, one of the leading operators in the international betting and gaming market, in Italy with the Planetwin365 brand.

Almost 500 workers located between Italy, Austria, Serbia and Malta, all currently remote working due to the global health pandemic Covid-19. Despite the general situation of uncertainty, the company continues to invest in their workforce’s learning activity, providing courses useful not only for skills development for advancement and professional career, but also to improve or deepen one’s hobbies and personal interests. More than 4,000 courses on demand, some with the possibility of obtaining a true certification according to the area, all available on a single platform: Udemy, one of the most famous and rich marketplaces in the world.

“Moving towards the learning culture is recognized to both, bring high value to the people and ensure long term sustainability of the companies. In SKS365 we definitely aim to embrace this culture. We know we are there when learning is no longer one more must on top of our busy schedules, but the way we approach things, an intrinsic need – said Milena Milosevic, HR Director – On our path towards the learning culture we wanted to provide to our people learning that is exciting, diverse, available anytime and anywhere – shaped by today’s people needs. We recognized Udemy for Business as a great platform and partner. Message is simple – Learn for your job, learn for yourself, learn music or graphic design, programming, leadership skills and much more. I find it beneficial because we can really explore what we want to learn… personally, and professionally.”

SKS365 had embarked in 2019 on a process of inclusion and integration aimed at employees, through the publication of the company culture book – available online and open to all on web – a sort of corporate ‘manifesto’ with which management has undertaken to enhance the relationship with human resources not only in words, but also with economic bonuses, extra benefits and measures for balancing work and private life.

“This period of strict isolation redefines the dynamics of work and interaction, risks distancing the employees from their company – commented BrianDean, CPO and Head of Communication of SKS365 – This is an unprecedented and sudden situation, which will leave a sign on all of us and will say a lot about how the relationship with the people was approached, not only in terms of technical support and role guarantee, but also as a presence, stimulus and involvement. We thought of the best way to invest in our resources, in their growth, extending attention not only to their working position, but also to their attitudes and passions. Each of them will know how to find their favourite courses among the countless contents offered by Udemy for Business. ”

The agreement with Udemy for e-learning on demand enriches training, updating programs and, above all, concretizes the commitment that has always been declared to encourage the cultivation of individual passions and personal fulfilment even away from PCs and desks.

ESG

Play’n GO publishes 2025 Sustainability Report with emissions and governance updates

Published

2 days ago

April 22, 2026

Wladimir P.

play’n-go-publishes-2025-sustainability-report-with-emissions-and-governance-updates

Play’n GO has published its 2025 Sustainability Report, framing the year as a milestone as the supplier marks 20 years in the gaming industry. The report covers performance across four pillars—Players, Partners, People and Planet—and positions sustainability as tied to product design, operations, and partner expectations.

On climate reporting, the company said it has “achieved and exceeded” its long-term 90% reduction target for Scope 1 and 2 emissions, and reported a 69% absolute reduction in Scope 3 emissions versus its 2023 base year. Play’n GO also said its total material emissions for 2025 were kept below 500 MTCO2e.

The report also points to a move into land-based delivery. In 2025, Play’n GO said it launched its first land-based gaming solution in partnership with Genting UK, positioning the rollout as part of a “player-first, low-footprint approach” for regulated venues.

On responsible entertainment, the company said it continues to reject game mechanics it believes “compromise player trust or wellbeing,” and highlighted participation in discussions on digital wellbeing and cognitive health, including at the United Nations and G7. “We have always believed that great entertainment should be fun, safe and fair,” said Vanessa Björkbacka, Director of CSR at Play’n GO.

The report also outlines internal development and reporting infrastructure. Play’n GO said 43% of employees engaged in AI-related learning during 2025 and that average training time exceeded seven hours per employee globally. It added that reporting was further aligned to the UN Sustainable Development Goals and World Economic Forum Stakeholder Capitalism Metrics, alongside investment in “secure, AI-supported carbon data management.” “As expectations on transparency and accountability continue to rise, we see it as our responsibility to lead,” Björkbacka added.

The post Play’n GO publishes 2025 Sustainability Report with emissions and governance updates appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

complaint resolution

Casino Guru CRC returns $5.3m to players in Q1 2026

Published

3 days ago

April 21, 2026

Wladimir P.

casino-guru-crc-returns-$5.3m-to-players-in-q1-2026

Casino Guru’s Complaint Resolution Center (CRC) published 3,986 complaints in Q1 2026 and says it resolved 1,321 cases, returning $5,304,894 to players during the quarter.

Casino Guru said March was one of the CRC’s most active months on record, with the second-highest number of published complaints to date. The company added that ongoing cases exceeded 1,300, pointing to rising demand for third-party dispute mediation.

By volume, the most active complaint markets were Germany (657), the United Kingdom (270), Canada (240), Italy (207) and Australia (194), according to the CRC update.

Delayed payments remained the most common player-reported issue. Casino Guru also reported a March shift in complaint mix, with self-exclusion-related complaints rising to the second most frequent category for the first time in CRC history. KYC-related issues and blocked accounts were also among the most common complaint types, often linked to withdrawal delays.

Casino Guru said the quarter’s results reflect the increasing role of independent mediation as players look to third-party platforms to resolve disputes.

The post Casino Guru CRC returns $5.3m to players in Q1 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

branded content

RubyPlay launches Firerose studio for operator-specific casino games

Published

4 days ago

April 20, 2026

Wladimir P.

rubyplay-launches-firerose-studio-for-operator-specific-casino-games

RubyPlay has launched Firerose, a new studio aimed at building operator-specific casino game experiences, as suppliers and operators push for more branded content to stand out in crowded markets.

The company said Firerose is designed to let operators combine RubyPlay’s existing game catalogue with the studio’s technology and creative resources, using operator-led insight to shape games around an operator’s brand identity rather than standardised supplier content.

RubyPlay said Superbet is among the first operators to launch Firerose-powered titles. The supplier did not disclose game names or specific performance figures, but said early results showed “strong engagement metrics”.

Firerose becomes part of RubyPlay’s multi-studio structure alongside Koala Games, Mad Hat Games, Ruby Studio, and Xslots, which the company said share technology, infrastructure and distribution.

Dima Reiderman , Chief Commercial Officer at RubyPlay, said: ”Firerose represents a deliberate shift in how we think about content creation and partnership. The market is no longer driven solely by volume, but by identity. Operators want experiences that feel native to their brand and help them clearly differentiate in increasingly competitive casino environments.”

Dr. Eyal Loz, CPO at RubyPlay, added: “Firerose was created to put the operator’s voice at the centre of the creative process. Every game starts with their brand, their audience and their story, and our role is to bring that to life through the full weight of RubyPlay’s creative capabilities.

“We’re shaping experiences that players immediately associate with the operator itself. That level of ownership is what allows operators to stand out in increasingly crowded casino environments.”

The post RubyPlay launches Firerose studio for operator-specific casino games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.