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GR8 Tech updates loyalty, segmentation and churn tools ahead of World Cup traffic

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GR8 Tech said it is upgrading its engagement and retention stack ahead of World Cup-related traffic, with changes spanning loyalty, automated churn-prevention mechanics, bonus selection, and player segmentation.

“The World Cup can drive acquisition at scale, but retention is what determines the commercial outcome,” said Kateryna Shevchenko, CRM Product Manager at GR8 Tech. “Tools that allow operators to react at the right moment, reward players clearly, and reduce the operational effort behind engagement maximize the event’s ROI—and that’s what we’re focusing on.”

On loyalty, GR8 Tech said its updated program is designed to make progression and rewards clearer, with points earned from casino and sports turnover and tiers unlocking improved reward conditions. The company said rewards include daily, weekly, and monthly cashback, with support for multicurrency and crypto environments, and that integrated risk and fraud tools can help operators respond to behavior changes and reduce bonus abuse.

For sportsbooks, GR8 Tech is introducing automated bonuses triggered by consecutive unsuccessful bets. Operators can set a losing-streak threshold; once reached, the platform triggers a reward within seconds of settlement, such as a sports bonus or free bet, the company said.

GR8 Tech is also updating bonus selection during registration and deposit flows. Inside the Payment Widget, players can choose, change, re-choose, or cancel bonuses, while segmentation is being expanded to target engagement mechanics by attributes including VIP status, loyalty level, and risk segment, the company said.

The post GR8 Tech updates loyalty, segmentation and churn tools ahead of World Cup traffic appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

CRM

Punt123 rolls out OtherLevels personalised bet prompts via BetMakers Apollo

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Australian sportsbook Punt123 has launched personalised customer bet prompts using OtherLevels’ Sports and Experience Platform, the companies said on 3 June 2026.

The rollout uses OtherLevels’ existing integration with BetMakers’ Apollo sportsbook platform to deliver automated live race and form information alongside personalised bet recommendations. Punt123 said the prompts are delivered to customers both in and out of session via the Intercom or Xtremepush app push platforms.

A spokesperson for Punt123 said: “The bet prompt capability from OtherLevels has given us a simple, highly effective way to re-engage our customers at exactly the right moment. Because it’s fully integrated with the BetMakers Apollo platform, the rollout was seamless, and we’re now able to deliver timely, relevant prompts that drive both activity and retention without adding operational overhead.”

OtherLevels CEO Brendan O’Kane said: “We are very excited to partner with Punt123 to deliver top-quality, real-time racing content and bet prompts to their customers. It is fantastic to bring these top-end capabilities to specialist operators, as it further differentiates the quality of customer experience that they offer compared to larger corporate bookmakers”.

Neither company disclosed performance metrics such as uplift in engagement, conversion, or bet velocity following the launch.

The post Punt123 rolls out OtherLevels personalised bet prompts via BetMakers Apollo appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026

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An engaged, mobile-first audience represents one of the biggest revenue opportunities in the global sports betting market.

Optimove, the #1 player engagement platform for iGaming and sports betting operators, today released its LATAM 2026 World Cup Betting Intentions Report, revealing that 86% of Latin American bettors plan to place bets on the tournament.

The study was conducted by Optimove Insights, the company’s research and data analytics division.

The report positions Latin American audiences as mature, highly engaged, and mobile-focused bettors. The combination of strong interest, confidence, and continuous engagement, even after their national team is eliminated, creates a significant opportunity for the industry.

Among bettors planning to participate, 75% have already bet on a previous World Cup, including 20% who bet in both 2018 and 2022.

The remaining 25% will be betting on a World Cup for the first time, driven by the expansion of legal sports betting across the region.

At the same time, 94% describe themselves as moderately or highly confident in their betting knowledge, reinforcing that this is an experienced audience that expects precise and relevant communication.

The LATAM 2026 World Cup Betting Intentions Report is based on a survey of 882 bettors worldwide, conducted in early 2026, including 264 respondents from Latin America.

Research highlights 

  • High confidence and year-round engagement. 60% of Latin American bettors rate themselves as highly confident in their betting knowledge, while another 34% consider themselves moderately confident—totaling 94%. Additionally, 35% bet on football several times per week, and another 26% do so weekly.
  • Strong loyalty to national teams. 90% support a favorite national team during the World Cup. When their team plays, 50% say they will definitely bet, and another 37% are very likely to bet. Even after elimination, 78% will continue betting.
  • Live betting and multi-betting behavior. 77% plan to bet live during the tournament. For 33%, this is the preferred format, while 44% combine pre-match and live betting.
  • Push notifications dominate communication. 38% prefer push notifications as their main communication channel, far ahead of email, which is preferred by only 14%.
  • The World Cup as an engagement accelerator. 91% will continue betting on football after the tournament. Among their preferred destinations, 72% will move to the Copa Libertadores, 62% to the UEFA Champions League, and 34% to the Premier League.
  • Use of multiple betting operators. 65% plan to use two or more platforms during the tournament. The main selection criteria are ease of use (59%), promotions (52%), and a trusted, familiar platform (46%).

“This is one of the most engaged sports betting audiences in the world. Nearly nine in ten Latin American bettors will follow the World Cup through betting and remain active year-round, mobile-first, and demanding personalization, not generic promotions.

Operators that succeed in LATAM will be those able to match this level of intensity with equally precise communication.

This is what Positionless Marketing enables,” said Optimove Founder and CEO Pini Yakuel.

To the full report here.

Optimove 

Optimove is the creator of the Positionless Marketing concept and the #1 player engagement platform for iGaming and sports betting operators.

Positionless Marketing frees marketing teams from fixed-role limitations, empowering every marketer to execute any task instantly and independently.

Positionless Marketing has been proven to improve campaign efficiency by 88%, enabling marketing teams to drive more personalized engagement with existing customers.

For the second consecutive year, Optimove was named a Visionary in the Gartner Magic Quadrant for Multichannel Marketing Hubs, recognized for its AI-driven decisioning, prescriptive insights, and ability to orchestrate thousands of real-time personalized campaigns across channels.

AI-driven marketing is a hallmark of Optimove’s leadership.

By embedding AI directly into its platform since 2012, Optimove helped establish today’s Positionless Marketing standard.

Its platform includes Optimove Engage and Orchestrate for cross-channel campaign decisioning and orchestration; Optimove Personalize, a digital personalization engine; and Optimove Gamify, a loyalty and gamification platform.

Today, its full AI-powered suite is at the forefront of enabling marketers to streamline workflows from insight to creation and optimization.

Optimove delivers industry- and use-case-specific solutions for leading consumer brands worldwide.

 Optimove insights 

Optimove Insights is Optimove’s analytics and research arm, dedicated to delivering valuable market insights and data-driven research to empower B2C businesses.

The post Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026 appeared first on Americas iGaming & Sports Betting News.

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Xtremepush launches XpertOS AI platform for CRM teams

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Xtremepush has launched XpertOS, an AI platform positioned as an “operating system” for CRM teams in iGaming and other regulated industries. The company said the product is available immediately for existing Xtremepush customers, with integrations and scaling available for new partners.

Xtremepush said XpertOS is built around a compliance-first architecture and a visual “Control Room” showing approval gates and interaction logging for auditability. The platform is structured as a three-tier offering: “Xpert Assistant” for ideation and strategy planning; “Xpert Flows” to operationalise CRM execution with human-in-the-loop governance and integrations including Jira and Slack; and “Xpert Crews”, which the company described as goal-driven simulated agent teams that draft and iterate campaigns across functions such as compliance and copywriting.

“ This is the end of today’s CRM as we know it,” said Tommy Kearns, CEO and co-founder at Xtremepush. “XpertOS is the sector’s first, fully functioning agentic operating system and marks a shift as fundamental as any we’ve seen in the space for a couple of decades.

“Thanks to the governance layer built into its core, we firmly believe this will replace the traditional, step-by-step, and manual platforms currently used in martech with existing teams doing the judgement, while the AI does the work. What will be ubiquitous as a work process in 18 months is here now.

“XpertOS automation replaces the slowly evolving campaign execution of old, elevating CRM executives into strategic architects, backed by a hard-coded governance and compliance layer that empowers the human-in-the-loop and supercharges personalisation, as well as engagement and retention metrics.”

Xtremepush listed three core outcomes for XpertOS: “Find” (locating commercially valuable players), “Govern” (checking campaigns for compliance before they go live), and “Scale” (running “10x more campaigns” without additional headcount). The company said CEO & Co-Founder Tommy Kearns and Adam Palmerini, Senior Director of Product & Enablement, will host a live webinar titled “XpertOS Live!” on 3rd June, 2026.

The post Xtremepush launches XpertOS AI platform for CRM teams appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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