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European Gaming Congress 2024

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Rush Street Interactive Confirms Commitment to Customer-Centric Policies

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Rush Street Interactive Inc. announced that it has no plans to implement a customer surcharge, reaffirming its dedication to providing exceptional value to its players.

Richard Schwartz, CEO of RSI, said: “As we put our customers first, it was an easy decision for us.”

This customer-first approach is exemplified by RSI’s recent accolade of being named the EGR North America Customer Services Operator of the Year for the fifth consecutive year. This prestigious award highlights RSI’s unwavering dedication to customer service excellence and ongoing efforts to exceed player expectations.

In addition to top-tier customer service, RSI boasts best-in-class rewards and loyalty programs designed to drive long-term player retention and build trust. RSI rewards and loyalty programs are a cornerstone of its strategy to ensure its players feel valued and appreciated.

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European Gaming Congress 2024 (Warsaw, Poland)

Schwartz added: “RSI remains committed to maintaining its leadership position in the industry by continuously prioritizing the needs and preferences of its players. We believe that RSI’s focus on customer satisfaction, coupled with its innovative rewards and loyalty programs, sets a benchmark for excellence in the online gaming industry.”

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iTech Labs Adds Buenos Aires and Panama to its Growing List of Online Gaming Jurisdictions

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iTech Labs, a testing and certification laboratory for the global online gaming industry, has added Buenos Aires and Panama to its growing list of online gaming jurisdictions.

With over 16 years of specializing in the online gaming space, iTech Labs has built a solid place for itself in the industry, with many of the world’s leading online gaming companies turning to iTech Labs for their certification needs.

In order to keep up with the speedily expanding online gaming industry, iTech Labs ensures that customer needs are listened to and acted upon. This includes branching out into new jurisdictions.

Both Buenos Aires Province and Panama have seen a growing interest and iTech Labs says it is “excited” to contribute to the growth in these markets.

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European Gaming Congress 2024 (Warsaw, Poland)

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The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

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