Rush Street Interactive Inc. announced that it has no plans to implement a customer surcharge, reaffirming its dedication to providing exceptional value to its players.

Richard Schwartz, CEO of RSI, said: “As we put our customers first, it was an easy decision for us.”

This customer-first approach is exemplified by RSI’s recent accolade of being named the EGR North America Customer Services Operator of the Year for the fifth consecutive year. This prestigious award highlights RSI’s unwavering dedication to customer service excellence and ongoing efforts to exceed player expectations.

In addition to top-tier customer service, RSI boasts best-in-class rewards and loyalty programs designed to drive long-term player retention and build trust. RSI rewards and loyalty programs are a cornerstone of its strategy to ensure its players feel valued and appreciated.

Schwartz added: “RSI remains committed to maintaining its leadership position in the industry by continuously prioritizing the needs and preferences of its players. We believe that RSI’s focus on customer satisfaction, coupled with its innovative rewards and loyalty programs, sets a benchmark for excellence in the online gaming industry.”