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Increase in Number of People Accessing the National Gambling Support Network
GambleAware, the leading charity and strategic commissioner of gambling harms prevention and treatment services in Great Britain, has published the latest annual report for the National Gambling Support Network (NGSN), which shows an increase in the number of people treated for gambling harm through the network.
The new report shows that almost 11,000 people received support or treatment from the NGSN between 1 April 2023 and 31 March 2024. Of those, almost 7500 received structured treatment such as cognitive behavioural therapy (CBT), one-to-one support or residential care. This was a 12% increase in the number of people with gambling harm who received treatment from the previous year. This year, for the first time, the report also outlines the number of people who received early intervention for gambling harm, with 3291 people receiving early intervention and support to talk about their gambling, and 3048 people who received early intervention and then went on to receive treatment.
The NGSN is commissioned by GambleAware and provides free, confidential treatment and support services for gambling harm, working with the NHS and other third sector organisations. It offers a range of integrated, holistic treatment and interventions which are tailored to an individual’s specific needs. The network operates across in England, Scotland and Wales, and is available for anyone who is experiencing harm from gambling, including those affected by someone else’s gambling. The NGSN offers three tiers of treatment and support:
Tier 2 – initial early intervention and support for people worried about their gambling, which may involve speaking to a trained professional from one of the NGSN’s regional or national services who will give initial support and if treatment is required talk people through their options.
Tier 3 – which could include forms of treatment such as one-to-one support, group treatment or cognitive behavioural therapy (CBT)
Tier 4 – the most specialised and intensive level of care within the NGSN, where a person stays at a residential treatment centre.
The report also shows the speed with which people received support from the NGSN, with 50% of people looking for treatment having their first appointment within six days of making contact with the NGSN and 75% within twelve days.
Outcomes from treatment were also overwhelmingly positive, with 95% of those who completed their treatment seeing an improvement. Among those who completed treatment, the rate of “problem gambling” fell from 87% to 10% between initial assessment and completion of treatment.
The figures in the report also show the severe harms that gambling can have on all parts of people’s lives. Among people receiving treatment for their gambling, two thirds (66%) reported being in debt due to gambling, 24% had experienced a relationship loss and 11% had experienced a job loss because of their gambling.
As well as the increase in the number of people treated, the report also showed a trend where the proportion of clients seeking help from the NGSN due to another person’s gambling (known as affected others) has increased over time. The rate of affected others seeking support was higher for the year at 15% than the past five-year average of 13%.
Anna Hargrave, GambleAware Chief Commissioning and Strategy Officer, said: “In 2023, we launched new commissioning arrangements that expanded the NGSN’s scope to include prevention and early intervention, in addition to treatment. This means that our services are now working much more closely with local communities, reducing stigma and removing the barriers to accessing treatment.
“Not only have we reached more people, we have been able to identify and support people at a much earlier stage and that is part of the reason why we have seen an increase in people receiving treatment and support. Our new commissioning arrangements also included the addition of the Primary Care Gambling Service who work closely with our third sector providers enabling us to support more people across the NGSN.
“We look forward to the introduction of the statutory levy on gambling operators and the future gambling harms commissioning system, and we will continue to work in partnership with all those in the sector including the NHS.”
Professor Dame Clare Gerada, Director of the National Primary Care Gambling Service, said: “We work closely with third-sector organisations and charities to care for patients and their affected others experiencing gambling-related harms. Working as part of the National Gambling Support Network (NGSN), we share our clinical expertise and skills in gambling-related harm to those network members and learn from each other. This allows us to enhance the care all of us can provide to patients and ensures those experiencing gambling harm receive the most appropriate care and support when needed.”
The post Increase in Number of People Accessing the National Gambling Support Network appeared first on European Gaming Industry News.
Nine-time Evo Champion and Guinness World Record Holder Brings Legendary Status to Captain New Team, Recruit Talent, and Advance Science’s Role in Competitive Gaming
BASILISK, the global esports organization built to champion science, today announced the signing of legendary fighting game competitor Justin ‘JWong’ Wong as captain of its newly formed Fighting Game Community (FGC) Division. Wong will lead BASILISK’s entry into the FGC by recruiting players, developing community events, and creating FGC – science crossover content.
“Justin isn’t just a competitive genius – he is a cultural icon and humble leader within the FGC,” said BASILISK co-founder Christopher Bothur. “We are incredibly proud to have him leading our FGC division and support the amazing work he already does for the community.”
A nine-time Evolution Championship Series (Evo) Champion and Guinness World Record holder, Wong brings unparalleled FGC credibility and expertise to BASILISK. His reach extends across the entire FGC fandom of millions, and he was immortalized in Evo Moment #37 which has over 100 million views.
As Captain of BASILISK FGC, Wong will leverage BASILISK’s data analytics to scout and train the next generation of FGC pros.
“Math is super important to fighting games. I’m excited to join science’s esports team,” said Wong upon joining BASILISK. “I’m passionate about finding promising players with a positive mentality and shaping them into the next big thing. I want to see somebody else in the spotlight after me and help them reach their potential. If we can discover the next world champion, that would be fantastic.”
The signing comes on the heels of BASILISK’s new partnerships with The Planetary Society and Caltech’s Institute for Quantum Information and Matter (IQIM), announced in July. These collaborations create a powerful bridge between renowned scientific institutions and gamers, which Wong will amplify to his millions of followers and fans.
“Justin is a dream addition to our organization,” added BASILISK co-founder Hans Kassier. “He exemplifies the dedication and analytical capacity required to be an esports champion or great scientist.”
Wong becomes the second “GOAT” (Greatest of All Time) to join BASILISK, alongside Finnish StarCraft 2 legend Joona ‘Serral’ Sotala, who just captured the SC2 Esports World Cup Championship in July 2025. The signing also creates opportunities for cross-over content with BASILISK’s diverse roster, including chess Grandmaster Vincent Keymer and award-winning science communicator Kyle Hill, who brings over 2.5 million followers and a vast network of science enthusiasts to the organization.
The post Fighting Game GOAT Justin Wong Joins BASILISK, Science’s Esports Team appeared first on Gaming and Gambling Industry in the Americas.
Asia
Faster Guest Entry at Korea’s INSPIRE Entertainment Resort’s Casino, Powered by Regula’s Technology
International guests arriving at South Korea’s largest foreigner-only casino, INSPIRE Entertainment Resort, now enjoy a significantly faster and more seamless check-in experience. Customer onboarding times have noticeably improved following the integration of Regula’s advanced identity verification technology. Regula Document Reader SDK, the most comprehensive ID verification solution in the world, integrates with the resort’s anti-money laundering (AML) procedures, boosting operational efficiency and compliance.
Seeking to enhance operational efficiency and meet evolving AML requirements, INSPIRE Entertainment Resort sought a faster and more accurate solution. The resort, which features a high-volume casino catering exclusively to foreign guests, needed a system capable of recognizing passports from around the globe with minimal friction.
Following vendor evaluations, INSPIRE selected Regula Document Reader SDK for its superior document reading speed, intuitive interface, and unmatched global ID coverage. Regula’s solution is powered by the company’s proprietary ID template database—the world’s largest—covering 15,000+ document templates across 254 countries and territories.
Deployed across six entrance stations, Regula Document Reader SDK enables real-time extraction and validation of critical ID data, such as name, date of birth, nationality, and passport number. This data is then passed directly to INSPIRE’s AML system, which in turn performs automated screening against external compliance and watchlist databases.
Since deploying Regula Document Reader SDK, INSPIRE Entertainment Resort casino has experienced:
- Faster document processing and guest entry.
- Significant reduction in manual rescans and staff workload.
- Consistently smooth onboarding, even during peak entry hours.
“As the team responsible for passport scanning at the casino, we’re very satisfied with the improvements Regula has brought. The speed of document processing has noticeably increased, and guest entry has become much smoother. It’s a reliable solution that has elevated the efficiency of our daily operations,” says Dr. Ilnam Lee, IT Director at INSPIRE Entertainment Resort.
“In industries like hospitality, every second counts. We’re happy to support INSPIRE Entertainment Resort in creating a faster and more secure guest onboarding experience while meeting strict AML requirements. Our focus is to make accurate identity verification seamless, even in complex international scenarios, and this project is a great example of that in action,” says Ihar Kliashchou, Chief Technology Officer at Regula.
The post Faster Guest Entry at Korea’s INSPIRE Entertainment Resort’s Casino, Powered by Regula’s Technology appeared first on European Gaming Industry News.
Hunter Kampf
Win Systems to showcase the future of connected gaming at the Southern Amusement & Entertainment Expo
Win Systems, a leading provider of technology for the gaming and entertainment industry, will participate in the Southern Amusement & Entertainment Expo (SAEE), which will take place on August 19–21 in Georgia, USA. This event, a benchmark for the distributed gaming market in the region, will serve as the ideal platform for Win Systems to showcase its comprehensive and cutting-edge ecosystem of solutions.
At SAEE Expo, the company will present WIGOS One, a flexible and scalable casino management system that can be seamlessly adapted to the specific requirements of the distributed gaming market in Georgia. WIGOS One enables operators to monitor and manage multiple venues and gaming terminals under a single, centralized platform, allowing real-time tracking of player activity, integration of loyalty and bonusing programs, and access to advanced analytics for strategic decision-making. The system supports the transition from anonymous play to a fully connected environment, enhancing operational control and opening new opportunities to boost player engagement and retention.
Additionally, Win Systems will present Win Up Wallet, a secure mobile solution that allows players to connect to gaming machines, access rewards, and manage their funds directly from their smartphones — eliminating the need for physical tickets or cash. In line with its digital-first approach, and in partnership with LoopPay, the company will also introduce a feature that enables players to redeem their winnings digitally through gift cards, without requiring TITO tickets or kiosks, while still offering the option to redeem traditional physical gift cards.
“We’re excited to bring our latest innovations to the SAEE Expo,” said Hunter Kampf, Country Manager USA & CANADA. “Georgia is a strategic market for distributed gaming, and WIGOS One precisely meets its unique requirements. Our connected solutions will enable operators to simplify management, reduce operational costs, and strengthen relationships with their players through real-time data and seamless digital tools.”
With a focus on integration, data-driven decision-making, and digital transformation, Win Systems continues to lead the way in offering robust and scalable solutions for today’s dynamic gaming landscape. The company’s presence at SAEE underscores its strong commitment to the U.S. distributed gaming market and its ongoing efforts to support local operators with the most advanced tools available.
The post Win Systems to showcase the future of connected gaming at the Southern Amusement & Entertainment Expo appeared first on Gaming and Gambling Industry in the Americas.
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