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Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones

Published

14 hours ago

October 23, 2024

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Casino Guru’s Complaint Resolution Center marks its 5th anniversary, achieving significant milestones in its mission to protect players and resolve disputes across the online gambling industry. Since its inception in August 2019, the Center has transformed the landscape of player advocacy, with over 42,000 complaints published and more than $33 million USD recovered for players globally.

The Complaint Resolution Center was established with a clear vision—to serve as an independent platform where players could resolve issues with online casinos. Over the past five years, this vision has not only been realized but has exceeded expectations in every way.

Key Milestones

First Resolved Complaint: August 2019, setting the foundation for future success.
Published Complaints: Surpassing 42,000 complaints, with an average of 23 per day over the past five years. Remarkably, in the last two years, the average has doubled, and for the past 14 months, the number of published complaints has consistently exceeded 1,000 per month.
Resolved Complaints: Over 12,000 complaints were successfully resolved, ensuring fair treatment for players and helping maintain accountability within the gambling industry.
Monetary Impact: More than $33 million USD returned to players, averaging $18,072 USD daily.
Team Growth: Starting with just two team members, the Center now boasts a dedicated team of 21 professionals, including 15 Resolvers and 6 First Response agents, ensuring swift and effective handling of complaints.
Largest Resolved Complaint: A record-breaking resolution of $1.99 million USD, handled by Resolver Branislav B. in 2023, was achieved after two months of dedicated effort.
Most Active Player: A player from Italy holds the record for the most submitted complaints, with an impressive 67 complaints.

Driving Change in the industry

The Complaint Resolution Center’s success reflects its commitment to improving transparency and fairness in the gambling industry. Its ability to mediate between players and casinos has set new standards for resolving disputes, making it a trusted ally for players worldwide.

The platform has witnessed exponential growth, both in the number of complaints submitted and in its operational capacity. Its impact is evident not only in the number of cases handled but also in the satisfaction of players, as evidenced by the more than 33 million USD in recovered funds.

“We are incredibly proud of what we’ve achieved over the past five years,” said Petronela Kontos, Complaints Team Lead, Casino Guru. “Our goal was always to provide a space where players could find justice, and today, we celebrate the countless success stories that prove we’ve made a real difference.”

With ongoing success, Casino Guru’s Complaint Resolution Center aims to continue leading the way in player protection and dispute resolution. The platform will continue to expand its team, enhance its technology, and forge partnerships that promote responsible gambling and ethical practices across the industry.

The post Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones appeared first on European Gaming Industry News.

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Andrew Cardno to Deliver Keynote at November Gaming Conference in Phoenix: “How are Technology Advancements Impacting Decision Making and Driving Innovation in Gaming?”

Published

50 mins ago

October 23, 2024

GamingAmericas.com

andrew-cardno-to-deliver-keynote-at-november-gaming-conference-in-phoenix:-“how-are-technology-advancements-impacting-decision-making-and-driving-innovation-in-gaming?”

The gaming industry continues to evolve with the rapid integration of advanced technologies, offering new pathways for innovation and decision-making. Andrew Cardno, Chief Technology Officer of Quick Custom Intelligence (QCI), will deliver a keynote address titled “How are Technology Advancements Impacting Decision Making and Driving Innovation in Gaming?” at this year’s premier gaming conference, taking place on November 12th and 13th in Phoenix, Arizona.

Cardno, a leading expert with over two decades of experience in gaming and technology, will explore how advancements such as artificial intelligence, machine learning, and data-driven solutions are reshaping decision-making processes within the gaming industry. His address will provide actionable insights for professionals seeking to stay ahead in this fast-paced environment.

“Technology is no longer just an enabler; it’s the driving force behind innovation in gaming,” said Andrew Cardno. “At this year’s conference, I will delve into how these advancements can empower industry leaders to make better, faster decisions and capitalize on new opportunities for growth.”

Mark Pace, President of the International Gaming Standards Association (IGSA), praised Cardno’s expertise: “Andrew Cardno has a deep understanding of how technology is transforming the gaming industry. His ability to translate complex innovations into practical, strategic insights makes him the ideal keynote speaker. His work continues to inspire and guide decision-makers across the gaming world.”

European Gaming Congress 2024 (Warsaw, Poland)

The conference, held in Phoenix on November 12th and 13th, promises to be a hub of cutting-edge discussions and networking opportunities, bringing together top leaders to explore the future of gaming.

Latest News

Play’n GO announces partnership with Finnish state-lottery Veikkaus

Published

8 hours ago

October 23, 2024

George Miller

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Play’n GO, the world’s leading casino entertainment provider, has announced a new operator partnership with Veikkaus, the Finnish state-lottery.

The partnership will see classic Play’n GO titles such as Book of Dead, Reactoonz, and Gargantoonz available to Veikkaus players for the very first time.

Play’n GO is active in over 30 jurisdictions around the world and boasts a portfolio of over 350 premium games. In February of 2024, the Swedish-founded gaming giant published a study showing public preference for the banning of Bonus Buy games.

Henrik Gedda, Head of Regional Sales, Nordics and Eastern Europe at Play’n GO said: “We’re pleased to team up with Veikkaus, a brand that is committed to a safe, sustainable industry, led by player entertainment, and who share our views on not offering Bonus Buy games. They are perfect partners for Play’n GO. We’re excited to see Veikkaus players interact with Book of Dead and Reactoonz for the first time, and we’re confident this partnership will prove to be very fruitful in the coming years”.  

The post Play’n GO announces partnership with Finnish state-lottery Veikkaus appeared first on European Gaming Industry News.

Latest News

MightyTips partners with Monro sportsbook and will boost their Portuguese website

Published

8 hours ago

October 23, 2024

Wladimir P.

mightytips-partners-with-monro-sportsbook-and-will-boost-their-portuguese-website

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MightyTips is delighted to announce our partnership with the online Monro sportsbook. Monro has established itself as a prominent iGaming operator and aims to grow its Portuguese audience and increase its visibility through this deal.

Monro will now be featured on MightyTips.biz, a MightyTips website targeting Portugal, allowing customers to discover more about the operator and read the latest tips, predictions, and football previews from our experienced pundits.

Who are Monro

Monro is an online sportsbook and casino owned by the Royal Partners affiliate program who also operate several other iGaming brands. Their multilingual sites are available in numerous countries including Portugal, Canada, and Finland.

Launched in 2023, Monro offers a comprehensive selection of betting markets for Portuguese players to pick from. The site offers Portuguese sports fans a chance to join their VIP program and aims to use the latest trends in online entertainment to create an immersive experience for all users.

Monro accepts cryptocurrency payments and puts player safety at the heart of its operation.

iGaming in Portugal

iGaming in Portugal is regulated by the Portuguese Gambling Regulatory Authority. The industry is thriving with all online gambling activities currently permitted. Portuguese players are permitted to use any operator who has legally obtained a license from the authorities. Monro is licensed by the Curaçao authority and operated by GALAKTIKA N.V.

What they say

Eugene Ravdin, Head of Communications and Marketing at MightyTips, said: “I’m delighted that MightyTips will be collaborating with Monro. We can’t wait to get started and provide more visibility and exposure for the brand. The iGaming sector is thriving in Portugal and this is a great opportunity for players to improve their betting experience further.”

Monro Head of Affiliate EU said: “We are thrilled to announce our continued partnership with MightyTips. This collaboration not only enhances our capabilities but also reinforces our commitment to excellence and growth. We look forward to a fruitful collaboration that drives growth and success for both our companies and our valued players.”