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Bet365 Selects Optimove as CRM Marketing Solution to Maximize Player Lifetime Value

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The world’s largest online bookmaker is set to partner with the retention marketing leader to scale marketing personalization and drive growth through AI-mapped CRM journeys

Optimove, the leading CRM Marketing solution,  announced it has been selected by bet365, the world’s largest online sports betting brand, to orchestrate and optimize all CRM marketing activities. The powerhouse partnership between the two industry leaders demonstrates bet365’s strategic investment in scaling retention marketing efforts and maximizing player lifetime value as a growth driver for the business.

Optimove’s AI-mapped CRM journeys will allow bet365 to transform its CRM Marketing efforts empowering the sportsbook giant to scale and manage hundreds of player segments, orchestrate realtime and scheduled multichannel campaigns, and measure the incremental value of each player interaction. For the first time since its founding in 2000, the global iGaming leader has turned to a third-party vendor to support its CRM Marketing efforts.

With a Customer Data Platform (CDP) at its core, Optimove offers marketing teams direct access to their customer data to build, test, and optimize hundreds of CRM campaigns weekly. Optimove allows brands to reach their customers with the right message on the right channel by personalizing thousands of campaigns to hundreds of segments. Unlike other technologies that rely on common, rule-based orchestration, Optimove’s AI-driven solutions autonomously determine the next best action for each customer, eliminating marketers’ need to manually map every customer journey.

The scientific approach embedded in Optimove’s CRM Marketing platform will empower bet365 to measure the incremental value of each player interaction. bet365 will gain key capabilities via Optimove:

· Enriched customer profiles: Unifying all historical, predictive, and realtime customer data from sources such as CRM, service clouds, and data warehouses via Optimove to create a comprehensive single customer view.
· Multichannel personalization and orchestration: Orchestrating hundreds of campaigns seamlessly by leveraging Optimove’s AI-mapped CRM Journeys to deliver personalized customer communications across any channel.
· A continuous optimization loop: Leverage Optimove’s productized experimentation tools to measure the incremental uplift of each campaign, journey, and strategy to continuously optimize CRM Marketing performance.

Already working with one in three operators in the EGR Power 50 Ranking, the new partnership demonstrates Optimove’s continuous growth and strong momentum in recent months. In July 2022, the company announced the acquisition of Graphyte, a cloud-based personalization platform built for the sports betting and iGaming industry. In March 2022, Optimove acquired Kumulos, a personalized mobile marketing solution, following its September 2021 $75 million investment led by Summit Partners.

“bet365 continue to build an industry leading sports and gaming product, and the business believes the time is right to complement the platform with best of breed third party technology,” said Alex Sefton, Chief Marketing Officer at bet365. “With Optimove we have done just this. This deal heralds a change in direction for bet365, but also the start of a long-term partnership working with Optimove to grow our business. We are at the start of something genuinely exciting for bet365 and I don’t think we could have found a better partner.”

“We’re thrilled to be selected by bet365 as their CRM Marketing solution,” said Motti Colman, Senior Director of Sales at Optimove. “Working together, this is a true super team. As a company that is known for keeping most of its tech in-house, this is a huge move by bet365 to go out to a third-party provider. We’re proud to have been chosen and humbled by bet365’s belief in our ability to deliver. I am certain that the work we accomplish together over the coming years will be groundbreaking and will help catapult bet365 into a new era of growth.”

 

  • How did this partnership come to be?

Motti Colman: “We’ve been speaking to bet365 on and off for 5 years, but they’ve always had other priorities and now the time is right.”

  • What are the goals for bet365 working with Optimove? What are they looking to achieve?

Motti Colman: “Their primary driver was the desire to put their customer first.  In doing so they are looking to learn more about their customers and improve all the related KPIs.  The upshot of that will lead to increased customer loyalty.”

  • Do you think this partnership will impact the iGaming space as a whole?

Motti Colman: “Clearly bet365 investing time and money into MarTech will definitely have an impact. Despite all the M&A activity around them, they still remain the biggest brand in the industry and other companies definitely take note when they make big strategic moves.”

  • What’s next for Optimove in the industry? Is there room for growth still?

Motti Colman: “Despite our huge presence in the space, the area where we see the most opportunity is at the top end of the market.  It’s the traditional Tier 1s that are often a lot slower to adopt advanced technologies, but as we have shown with this collaboration, if an operator is open minded to the possibilities that exist, we can dramatically enhance their customer marketing capabilities.”

Optimove will be exhibiting at SBC Barcelona, September 21-22, Stand F7.

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2026 European iGaming Awards

Press Box PR secures PR Agency of the Year honor at the European iGaming Awards 2026

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Press Box PR has been awarded PR Agency of the Year at the 2026 European iGaming Awards, marking the first significant industry accolade in the agency’s history.

Conducted at the renowned ICE event in Barcelona, this industry accolade signifies the company’s development and standing in the betting and gaming field.

Press Box PR, with locations in London and Manchester, is a PR agency that combines digital and traditional methods, focusing on gaining exposure in iGaming, sports, consumer sectors, finance, hospitality, and catering, while also assisting brands in securing mentions in AI citations and LLM suggestions. In 2025, the agency marked a significant achievement by exceeding £5m in revenue and expanding the team to over 50 members.

Sarah Williams, B2B Account Manager at Press Box, said: “The best part of being a PR is bigging up our clients – telling their stories and shouting about their achievements. But as an agency, we often forget to celebrate our own achievements. When I started telling Press Box PR’s ‘story’ two years ago, hearing from the team about their wins big and small, I was so impressed with the authenticity and integrity of each Press Box PR employee.

“From there, it was really easy to write an entry detailing why our team deserves to win a ‘PR Agency of the Year’ award! My colleagues are incredibly fun, hard-working people and it was such a pleasure to tell their story in such a compelling way.”

Alex Donohue, managing director and founder of Press Box PR, said: “This award is credit to the entire Press Box PR team. The work we do is always collaborative, and it is the consistency, care and creativity across the business that helps us deliver meaningful results for our clients time and time again.

“We are incredibly proud to see that effort recognised by the industry, especially in a sector as competitive and fast-moving as iGaming. It is a brilliant moment for the agency and a reflection of the standards our team sets every day.”

January has been a busy month for the leading PR for AI and LLM agency with the appointment of former Playtech chief commercial officer, John Pettit, who has been appointed executive chairman. Pettit will work closely with the senior leadership team to guide strategic direction, support client growth in regulated industries such as finance/fintech, technology and of course, iGaming.

The company also has a number of new campaigns for clients in progress for the Six Nations Championship, Cheltenham Festival and the FIFA World Cup 2026.

The post Press Box PR secures PR Agency of the Year honor at the European iGaming Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Gambling Studio

Ludus Games Debuts PvP-First Gambling Studio and Unveils Flagship Title “Battle Fury”

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Ludus Games, a new studio dedicated to next-generation PvP gambling content, officially launches today and introduces its flagship real-money title, Battle Fury, built specifically for iGaming operators.

Uniting veterans from mobile free-to-play, esports, and real-money gaming, Ludus Games creates competitive multiplayer formats that play like real games while integrating seamlessly into casino and sportsbook ecosystems. The studio focuses on PvP-by-design experiences, lightweight high-performance clients, and analytics-ready backends that boost engagement, session depth, and long-term value.

“Most gambling content still looks like single-player math models wearing a casino skin,” said Dmytro Paliants, Founder of Ludus Games. “We created Ludus to bring true competitive gameplay — short, intense real-time duels — into the iGaming world, while preserving the predictability, compliance, and margin operators require.”

Battle Fury: Real-Time PvP Engineered for iGaming

Battle Fury is a real-time, session-based PvP title where players enter compact arenas, outmaneuver opponents, and time abilities to win the pot. Designed with mobile-first performance and seamless cross-platform input, it offers:

  • Short, intense matches that maximize bet cadence and repeat play
  • Head-to-head duels with real-time competitive outcomes
  • Lightweight Unity client optimized for mobile, tablet, and desktop

“Our goal is to make PvP as easy to operate as a slot,” added Paliants. “Operators get a stable, portfolio-level RTP around 90%, built-in competitive formats, and a client that feels like a top-tier mobile game. Players get skill-influenced competition — operators get predictable performance.”

Built for Operators: From Integration to Retention

Ludus Games provides a technology stack tailored for casino and sportsbook environments, including:

  • PvP-first formats that drive social stickiness and repeat sessions
  • High conversion & retention via competitive loops, streak mechanics, and ladders designed by mobile gaming veterans
  • Stable and responsible margin, with portfolio RTP configured at ~90%
  • Multi-platform reach with responsive UX for mobile, tablet, and desktop
  • Rapid go-to-market through fast skinning, localization, and lightweight API integration

Demo builds are available to qualified partners upon request.

The post Ludus Games Debuts PvP-First Gambling Studio and Unveils Flagship Title “Battle Fury” appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Covert Chaos

Enter the Crossfire: DEGEN Studios Launches Covert Chaos

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DEGEN Studios is upping the ante with Covert Chaos, a high-volatility slot featuring expanding Wilds, direct multiplier clashes, and a continuous struggle between order and chaos.

Located in a shattered realm divided by two rival factions, Anarchy Army and Chaos Control, Covert Chaos immerses players in a treacherous setting where loyalties are challenged and circumstances frequently change.

At the heart of the experience are Expanding Multiplier Wilds, which may appear on any reel during the base game. When featured in a successful combination, the Wild stretches to fill the entire reel and initiates a multiplier clash between the two groups. Every side unveils a multiplier, with numbers reaching up to x200, and solely the winning team’s multiplier is utilized. Several Expanding Multiplier Wilds can appear in a single spin, layering multipliers and transforming short chances into significant hits.

Free Spins add further unpredictability, featuring three unique bonus missions activated by aligning Scatters on reels one, three, and five. Every Free Spins mission provides a unique volatility profile and gameplay style, allowing players various routes to access feature action.

Advance Alpha revolves around continuous motion and tension, granting Free Spins with enhanced Wild occurrences and incorporating the Wild Shift feature, in which Expanded Wilds can move after the reels halt, resulting in swift turnarounds and surprising victories.

Sniper’s Nest secures two contrasting Sticky Multiplier Wilds throughout the feature, enabling multipliers to accumulate gradually as the suspense heightens and the confrontation intensifies.

For players willing to take the biggest risks, Operation: New Dawn offers the highest-reward path. The feature begins with a gamble that can reduce spins to zero or push them as high as 20, before asking players to commit to one of the two teams. When an Expanded Wild forms part of a win, it triggers a multiplier battle, with each decision carrying real consequences.

Boosts add another layer of control for players looking to push the battle that bit harder, increasing either the frequency of Free Spins triggers or the appearance of Expanding Multiplier Wilds in the base game. Only one Boost can be active at a time, forcing players to choose how they want to apply pressure.

Danny Gordon, Head of Studio at DEGEN Studios, said: “Covert Chaos is about momentum that never feels secure. You’re constantly weighing up whether to press on or cash out, because the game can turn at any moment. That tension is deliberate. We wanted every spin to feel like a power struggle, where the risk is real and the payoff can hit hard.”

The post Enter the Crossfire: DEGEN Studios Launches Covert Chaos appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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