Canada
Tech Innovation: The Key to Cracking North America
With major corporations spending big to corner the US online gaming market, smaller operators need to be smarter than ever to compete. But technology that can increase efficiency and help get the marketing right means everyone’s got a shot, says Flows.
For operators looking to enter the US market, how important is it to get the tech right?
It’s probably the most important consideration. Entering the US market has proved to be very challenging for many operators. Major corporations, from Caesars, to MGM Resorts, to Fox, are splashing huge amounts of money on acquiring players. Last year, Caesars vowed to spend $1 billion marketing its sport betting app in the ensuing 24 to 30 months. It’s very difficult to compete with that.
Meanwhile, the US landscape is a hodgepodge of different regulations with several individual requirements for each state. Adapting costs resources and time.
Faced with these hurdles, its crucial operators adopt technologies that can help them with personalised customer engagement, while streamlining roadmaps and offering regulatory agility.
How should operators approach acquisition and retention in the face of such competition?
For operators entering the US market that don’t have a spare $1 billion to splash, differentiation is key, not only in the look and feel they present and content they offer, but also in how they introduce themselves to the market.
It’s also important to think about the way you engage with customers and the type of customer you want to target. Creating a first-class user experience is vital in helping you to stand out and places you ahead of the competition. That experience is about much more than just the onboarding process or the initial content offering you present to your customers.
Creating a personalised experience is vital in the US, where brands are competing fiercely for a share of the market, and it’s important that your technology supports that.
Bettors’ playing habits and needs are ever-changing. Offering personalised, localised and tailored promotions helps to improve the relationship you have with your bettors, increases loyalty and reduces acquisition cost.
Once you build trust, it’s much easier for you to build a loyal customer base. To do this, it’s important to think about the initial experience and journey you are creating for every new customer and continuing to create for every existing loyal customer.
How should we use technology to build personalization?
Creating a personalised marketing strategy requires a level of creativity to ensure that you can offer something remarkable.
Consider tailoring your acquisition and retention campaigns by offering registration bets on demand, for example, or personalised birthday promotions for your VIP customers. You could offer a ‘weather bonus’, based on a player’s location, to cheer them up when it’s raining, or tailored free bets based on a bettor’s team/sports preference. Ultimately there are unlimited options in what you can do, providing you have the right tools in place.
Consumers are demanding, and recent studies suggest consumers in general are becoming less brand loyal. Personalization is the antidote to this. Some 80% of US consumers said they were more likely to make a purchase from a brand that provided personalized experiences, according to Epsilon. Meanwhile, 90 percent said the find marketing personalization very or somewhat appealing, per a Statista study.
The bottom line is, if your new US customers don’t feel they’re getting the right kind of love, they will go elsewhere, and it’s unlikely they will come back.
How can operators better equip themselves to negotiate the US regulatory landscape?
You need to have a control panel that allows for a flexible regulatory approach in several regions. Software that allows you to configure disparate regulatory requirements, rather than having to develop them individually each time, is a must-have.
Regulatory authorities don’t tend to give much notice, which can disrupt an organisation’s road map. This can be alleviated with the right tech, as certain regulatory directives and checks can be implemented directly on demand. It’s about agility and efficiency.
Smaller operators may lack resources of the big corporations, but can they make up for that by being more agile and efficient?
To a degree, yes. Most businesses today struggle with roadmaps that tend to end up with an ever-growing backlog of development requests coming in from several different business departments. As a backlog grows, it’s typical to also see that several trivial tasks end up taking months to complete since they are blocked in a queue behind bigger tasks.
But now, technology exists that can automate digital processes, build digital features, and produce applications without the need for coding.
With Flows, we can bring many items off the development backlog by allowing business units to implement those features and tasks directly through a no-code interface that everyone can work with.
This spreads the control of a business roadmap across more departments and relieves the pressure from development teams who will in turn gain more time to focus and execute properly on bigger development tasks.
You’ve previously said that the gambling industry should be more willing to share things like API’s and open-source technology. Why is this important?
The gambling industry, more than most other industries, is one that is made up of a large number of providers: payments, games, KYC, platforms, etc. Through more open APIs, innovation can come from 3rd parties that create middleware software that leverages APIs from multiple providers all at once. Ultimately, making this more accessible makes it much easier for the industry to streamline work processes and become more innovative and efficient.
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Brooke Hilton Head of Casino at PointsBet Canada
Ezugi and PointsBet join forces to bring expanded live gaming to Ontario
Ezugi is excited to unveil a new collaboration with PointsBet, a leading iGaming operator in Canada.
As a division of Evolution since 2018, Ezugi keeps enhancing its foothold in the live gaming sector. This partnership will see Ezugi’s localized and unique live-dealer games incorporated into PointsBet’s online casino in Ontario through Evolution’s One Stop Shop (OSS) platform.
Established in Australia in 2015 and later branching into North America, PointsBet has quickly emerged as one of Ontario’s most rapidly expanding iGaming companies. Known for its cutting-edge sportsbook and growing casino offerings, PointsBet is committed to delivering an outstanding player experience, prioritizing Responsible Gaming to create a safe and secure space for every user.
Through this partnership, PointsBet Ontario customers will access Ezugi’s innovative live casino offerings, which include popular games like Canada Blackjack, EZ Baccarat, and Ultimate Roulette. These titles effortlessly integrate reliable, real-time live gaming with engaging digital elements that greatly attract North American players.
Brooke Hilton, Head of Casino at PointsBet Canada, said: “We’re excited to partner with Ezugi to bring their innovative live-dealer games to our Ontario players. This integration via Evolution’s platform enhances our casino offerings with dynamic, localised titles like Canada Blackjack and Ultimate Roulette, ensuring a premium, responsible gaming experience that aligns with our commitment to player safety and enjoyment.”
James Smith, Commercial Strategy Manager at Ezugi, said: “We are thrilled to team up with PointsBet in Ontario. We recognise Ontario as a key growth region and this partnership with a top tier operator marks an important step in our mission to bring Ezugi’s unique & exciting live casino content to the forefront for players in North America.”
The post Ezugi and PointsBet join forces to bring expanded live gaming to Ontario appeared first on Americas iGaming & Sports Betting News.
Building on the momentum of its successful market entry, Fennica Gaming announced the expansion of its partnership with Loto-Québec by launching also its portfolio of eInstant games. This second phase follows the recent successful launch of Fennica Gaming’s online casino games, making its full suite of innovative online games available to players on Loto-Québec’s digital platform, the only legal online gaming offer in the province of Québec.
The launch of the eInstant portfolio completes the initial offering, delivering a diverse and engaging gaming experience designed with Fennica Gaming’s signature player-first approach. The move solidifies Fennica Gaming’s commitment to the Canadian market and its strategy of building long-term, sustainable partnerships with regulated lotteries and operators.
“Launching our casino games was the first step; following it up swiftly with our eInstants is about delivering on our promise. Our partnership with Loto-Québec is built on shared values of responsibility and providing engaging, high-quality entertainment. This isn’t just a content drop; it’s a commitment to our partner’s long-term success and to bringing fresh, reliable gaming experiences to the players in Québec,” said Joni Hovi, SVP of Customers and Marketing at Fennica Gaming.
“Our eInstants are designed with a Nordic innovativeness; they are intuitive, visually engaging, and extremely entertaining – built for sustainable fun. We’ve added the best of mobile gaming expertise, seasoned it with a high-quality, player-centric experience. We are confident that this creative energy offers a distinct flavour that will stand out and connect with players in Québec,” said Kirsi Lagus, SVP of Portfolio and Product Development.
The post Fennica Gaming Expands its Partnership with Loto-Québec by Launching eInstant Games appeared first on Americas iGaming & Sports Betting News.
Amanda Brewer becomes Senior Vice President of Policy & Communications and Brandon Aboultaif becomes Vice President of Western Canada; Salim Adatia (GLI) and Mike Maodus (Blake, Cassels & Graydon LLP) join the CGA Board as Scott Vanderwel (PointsBet Canada) is appointed Chair.
Amanda Brewer has joined the Canadian Gaming Association (CGA) as Senior Vice President of Policy and Communications, and Brandon Aboultaif has assumed the position of Vice President for Western Canada.
Amanda has served as a consultant to the Association for over 15 years, playing a pivotal role in achieving numerous CGA milestones. “I am confident she will apply her enthusiasm and expertise to this new position, which more precisely aligns with her ongoing contributions on behalf of our members,” said Paul Burns, President and CEO, CGA. Amanda remains actively engaged in AML and advertising bill initiatives in Ottawa, along with the Alberta consultation process, where the Association is collaborating with the Government of Alberta and AGLC to prepare the province for its iGaming market launch.
Brandon is the former Press Secretary to Dale Nally, Minister of Service Alberta and Red Tape Reduction and will be a great addition to the CGA. “With the Alberta market soon opening, it has been an important goal to expand our presence into the western part of the country,” added Mr. Burns. His key responsibilities include advancing industry research and education initiatives, supporting member engagement across Western Canada, and fostering collaboration on responsible gaming, innovation, and market development initiatives that strengthen Canada’s gaming ecosystem.
In addition, Salim Adatia, Managing Director, Canada for Gaming Laboratories International, LLC, and Mike Maodus, Partner, Blake, Cassels & Graydon LLP, have joined the CGA’s Board of Directors, and Scott Vanderwel, CEO for PointsBet Canada, becomes the Association’s new Chair.
The full 2026 board is as follows:
- Salim Adatia, Gaming Laboratories International, LLC
- Bruce Caughill, Rush Street Interactive
- Peter Czegeldy, Aird & Berlis LLP
- Neil Erlick, Nuvei
- Kurt Gissane, Aristocrat
- Charmaine Hogan, Playtech
- Dale Hooper, FanDuel
- Chuck Keeling, Great Canadian Entertainment
- Mike Maodus, Blake, Cassels & Graydon LLP
- Terry McInally, Gateway Entertainment
- Niaz Nejad, Non-Member Director
- Derek Ramm, Kinectify
- Lindsay Slader, GeoComply
- Richard Taylor, Niagara Casinos
- Shane Thompson, Konami
- Scott Vanderwel, PointsBet Canada (Chair)
- Scott Woodgate, BetMGM
We are also pleased to welcome three past chairs as Emeritus members of the board:
- Ilkim Hincer, IC360
- Carrie Kormos, CK Consulting Inc
- Bob Parente, Light & Wonder
“Amanda and Brandon have joined the CGA as full-time members to oversee several important national campaigns,” stated Scott Vanderwel, Chair of the Board. “We are also pleased to welcome Salim and Mike to the Board. The Board has worked closely with Paul over recent years to advance the Association’s leadership and board structure. We have full confidence in Amanda and Brandon as they step into these key roles, as well as in the valuable contributions that Salim and Mike are expected to bring as we prepare for an active 2026 workload.”
Mr. Burns stated that the newly announced executive and Board appointments will strengthen CGA’s position and support its expansion into Western Canada. “Amanda brings extensive CGA experience, while Brandon contributes knowledge of government policy at both federal and provincial levels. Coupled with our enhanced Board, I am confident they will help drive CGA’s objectives and ongoing growth.”
Source: canadiangaming.ca
The post CGA Announces Leadership Evolution and 2026 Board of Directors appeared first on Americas iGaming & Sports Betting News.
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