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Support Manager promotion at ITL UK

Published

4 years ago

March 7, 2022

Reading Time: 2 minutes

Innovative Technology (ITL) have announced an internal promotion for one of their long-standing employees James Beswick, who takes on a managerial role in Customer Support. James, who previously held the position of Lead Engineer, started his new role at the beginning of the year. He has been with the cash handling business for nearly 8 years, bringing a wealth of experience and knowledge to this new position.

Commenting on his progression at ITL James said, “I joined August 2014 on the graduate programme and have since worked my way up to Engineer, Lead Engineer and now Support Manager. I have primarily worked with our retail products having started with the NV200 banknote validator with TEBS – a Tamper Evident Bag System for cash-in-transit operations, whereI was part of first line support giving technical advice and working with the development teams to integrate these new products into devices. I then took on support responsibility for the North America market and spent a lot of time out in the States. As ITL grew, we took on dedicated support engineers in the US, so I was able to focus more on new products and improving technical infrastructure and integration tools for customers.”

Commenting on his promotion, Andy Bassam VP of Customer Support said, “I am delighted that James has been promoted to Support Manager taking accountability for our retail and kiosk customers. He primary responsibilities with be to ensure new products have the required software and hardware to speed up customer integration times and he will be influential in helping the sales team grow our retail business. James has already established good relationships with some of our key customers and he will look to further develop these to extend the use of our retail product range.”

James continued, “I am delighted with my promotion, and I am looking forward to taking the retail side of the business to the next level, ensuring that customer integration is quick and easy with a solution that retailers are happy with. We have made significant investment in our retail product range and have some exciting new products coming through that will allow us to break into new areas in this important sector. Personally, I’m excited about the opportunity to work with key customers in other regions that I haven’t before such as South America and Asia. Further developing my team to progress their skills and ensure our customers get the highest level of support is also something I am keen to focus on.”

Concluding Andy said, “This management role suits James’ skill set and personality. He already has a great working relationship with the rest of the technical support team plus a strong understanding of the technical requirements of the retail market and I am sure he will flourish in this next step in his ITL career.”

B2B iGaming

Logifuture Joins Forces with BetConstruct AI to Expand Virtual Sports

Published

9 hours ago

March 5, 2026

Wladimir P.

logifuture-joins-forces-with-betconstruct-ai-to-expand-virtual-sports

Logifuture, a leading B2B provider of virtual sports and instant gaming solutions, has announced a strategic partnership with BetConstruct AI, a global iGaming platform powering hundreds of operators worldwide. This collaboration integrates Logifuture’s flagship products, Zoom Sports and Simulate, into BetConstruct AI’s platform, significantly expanding access to innovative engagement tools for operators.

Expanding Global Reach

The partnership enables operators to offer next-generation virtual sports and instant betting solutions, enhancing player activity and generating incremental revenue.

Zoom Sports delivers ultra-realistic virtual football and tennis events in both full-length and turbo formats, offering thousands of daily betting opportunities.
Simulate allows players to instantly simulate the outcome of betslips, removing waiting times and creating immediate engagement.

These tools extend player retention, increase betting activity beyond live events, and create cross-sell opportunities across the BetConstruct AI network.

Innovation at the Core

Both Logifuture and BetConstruct AI prioritize innovation and product differentiation, helping operators stand out in a highly competitive market.

Niccolò Cassettari, Chief Business Development Officer at Logifuture, commented:
“Partnering with BetConstruct AI is a major step forward. Their global reach makes them the ideal partner to scale Zoom Sports and Simulate worldwide. This collaboration is just the beginning of a long-term partnership to deliver new experiences and stronger operator performance.”

Looking Ahead

The partnership will focus on expanding distribution, delivering new gaming experiences, and introducing innovative products to keep players engaged while helping operators grow revenue worldwide.

The post Logifuture Joins Forces with BetConstruct AI to Expand Virtual Sports appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

automated payouts

Infingame Launches Enhanced Tournaments and Challenges for Player Retention

Published

9 hours ago

March 5, 2026

Wladimir P.

infingame-launches-enhanced-tournaments-and-challenges-for-player-retention

Infingame, a leading game aggregator, has rolled out major upgrades to its Tournaments and Challenges promotional tools, offering operators advanced ways to engage and retain players.

Instead of introducing new products, Infingame focused on refining its most popular gamification features, enhancing flexibility, performance, and campaign management. These improvements cater to operators increasingly prioritizing long-term player engagement over acquisition.

Enhanced Competitive Tournaments

Infingame’s Tournaments tool transforms regular gameplay into competitive experiences, boosting interaction through real-time progression. Optimized for web and mobile, the tool now allows operators to:

Customize tournaments with brand-specific banners
Segment players for whitelist participation
Add timed promotions like Happy Hours
Select from five tournament formats: bet race, win race, multiplier race, highest multiplier, and highest win

The updated reward system supports monetary and non-monetary prizes, free spins, optional wagering requirements, and automated payouts, reducing operational workload while maintaining campaign flexibility.

Challenges for Mission-Based Engagement

The Challenges tool guides player activity with structured tasks and rewards, creating mission-based engagement journeys. The upgrade enhances flexibility and precision, supporting:

Short-term promotional boosts
Recurring engagement strategies
Daily and long-term challenges for consistent player activity

This approach helps operators sustain engagement across the entire player lifecycle, creating meaningful, repeatable experiences.

Operator-Driven Development

Jana Filagina, Head of Commercial at Infingame, commented:
“The goal wasn’t to reinvent Tournaments and Challenges but to make them more powerful and user-friendly. Operators need tools that drive engagement continuously while keeping operational complexity low.”

Fully integrated into Infingame’s aggregation platform, the updated tools can be deployed instantly across thousands of games via a single API, enabling a unified ecosystem where content, analytics, and engagement mechanics work seamlessly together.

The upgrades reflect a broader industry trend toward gamified, retention-focused strategies, helping operators maximize player activity while simplifying management.

The post Infingame Launches Enhanced Tournaments and Challenges for Player Retention appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Canadian iGaming market

Hugo Casino Teams Up with CasinoCanada to Expand in Canada

Published

10 hours ago

March 5, 2026

Wladimir P.

hugo-casino-teams-up-with-casinocanada-to-expand-in-canada

Hugo Casino, a popular online gaming platform operated by Kawaii Partners, has officially partnered with CasinoCanada.com to strengthen its presence in the Canadian market. The collaboration will focus on editorial coverage, analytical reviews, and SEO-optimized content tailored for Canadian players.

Under this partnership, CasinoCanada will produce detailed reviews, comparison guides, and data-driven insights, aimed at delivering transparent, research-based evaluations of Hugo Casino’s platform. The content strategy is designed to attract high-quality, search-driven traffic, helping players make informed decisions while enhancing Hugo Casino’s digital visibility.

Eugene Ravdin, Head of PR at SEOBROTHERS, which operates CasinoCanada, commented:
“Partnering with Hugo Casino aligns with our strategy of working with operators who prioritize compliance, security, and quality user experiences. Hugo Casino has a strong operational foundation and clear product vision. Our goal is to provide objective, data-driven content that drives sustainable long-term traffic and measurable results.”

Hugo Casino operates under a Curacao license and offers a wide portfolio of online entertainment, including slots, table games, and a fully immersive Live Casino. Security is a priority, with advanced encryption safeguarding players’ personal and financial information. Customer support is available 24/7 via Live Chat and email.

Players can access over 10,000 casino games, featuring top titles from leading providers such as Pragmatic Play, Play’n GO, and Yggdrasil. Hugo Casino supports 10 fiat payment options and 12 cryptocurrencies, making deposits and withdrawals simple and convenient.

Kawaii Partners, launched in 2023, also operates Spinzen Casino, expanding its portfolio in the online gaming and affiliate marketing space.

This partnership with CasinoCanada highlights Hugo Casino’s commitment to transparency, high-quality content, and a growing Canadian audience.

The post Hugo Casino Teams Up with CasinoCanada to Expand in Canada appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.