iGaming operators on the Vegangster platform can now deliver enterprise-level, hyper-personalised player support without expanding headcount.

Platform provider Vegangster has partnered with Cevro AI, the leader in iGaming AI support agents, to embed empathic and intelligent AI agents directly into the Vegangster ecosystem.

The integration enables even lean operator teams to provide 24/7, compliant, and personalised player support across casino and sportsbook brands. From onboarding and account questions to more complex payments, bonuses, and responsible gaming assistance, Cevro AI agents resolve issues instantly, take action on the Vegangster platform, and seamlessly hand off tickets to live agents when needed. The result is faster service, reduced workload for human teams, and higher player satisfaction at scale.

Cevro AI transforms customer support into a growth channel, combining automation, compliance, and empathy-driven engagement. Its agents operate across multiple languages and channels, providing VIP-level service while reducing operational load and improving retention.

“We build our platform to give operators the sharpest tools to launch quickly and scale with confidence. Partnering with Cevro AI means our clients can now provide round-the-clock support that is both personal and efficient, without increasing headcount.”
— Michael Oziransky, Chief Product Officer at Vegangster

Powered by advanced reasoning, deep iGaming expertise, and real empathy, Cevro AI transforms every support interaction into a seamless, trust-building experience. Through direct integration with Vegangster’s player account and engagement systems, it delivers a unified support solution that not only responds to issues but also resolves them. The AI takes real actions inside the operator’s back office and adapts to each brand’s size and growth stage.

“We are proud to join forces with Vegangster, a partner that shares our commitment to innovation in iGaming,”
— Chaim Heber, Chief Executive Officer at Cevro AI

About Vegangster

Vegangster provides a full-stack iGaming platform engineered for speed, scalability, and operator control. Its turnkey, white-label, and sweepstakes solutions integrate casino and sportsbook content, payments, CRM, compliance, and social features into a single mobile-first system. With Vegangster, operators can launch quickly and scale with confidence.

About Cevro AI

Cevro AI was built to transform how iGaming operators deliver support. Purpose-built for the industry, it combines deep domain expertise, human-level communication, seamless integrations, and compliance-first automation to resolve issues quickly and accurately. Cevro delivers personalised, human-quality support at scale so every player feels like a VIP while reducing workloads and eliminating the need to grow headcount.

Press Contact:
Romans Kozlovskis
Senior Content & PR Manager
Vegangster

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Kongebonus, Norways largest expert led iGaming community for everything related to casino and betting in Norway, has opened the voting for the fourth consecutive Kongebonus Awards, recognising the studios and titles shaping the next wave of online casino entertainment.

The programme celebrates creativity, innovation and excellence, with nominees and winners decided by a blend of votes from real players across Norway and scores from an expert jury, ensuring balanced, credible recognition. As the only iGaming awards originating from Norway, the Kongebonus Awards also signal trends felt across Europe and the wider community.

Recognising skill across modern game development – from graphics and sound design to inventive gameplay mechanics – the 2025 categories include:

• Beste Spillutvikler – Best Game Provider
• Mest innovative Spillutvikler – Most Innovative Game Provider
• Beste Bonus Buy Slot – Best Bonus Buy Slot
• Hall of Fame – Både vår egen, i tillegg til lesernes favoritt – Hall of Fame –Kongebonus and the readers’ favourite
• Rising Star Spillutvikler – Rising Star Game Provider
• Beste nye slot – Best New Slot
• Beste Oppfølger Slot – Best Sequel Slot

Building on last year’s momentum, where Hacksaw Gaming was named Best Game Provider and Print Studios took Best New Slot for Dreadworks, the 2025 Awards once again spotlight both established leaders and rising studios.

Eskil Raknes, Casino & Betting Expert at Kongebonus, said: “Each year, the Kongebonus Awards highlight the ideas and craftsmanship that move our industry forward. For many developers, a Kongebonus Award is more than a trophy, it’s a respected mark of recognition that raises a studio’s profile and opens doors across the industry.What makes these awards meaningful is the combination of votes from real players in Norway and expert jury review: players tell us what resonates, and our jury validates quality and innovation. We look forward to receiving your votes and celebrating the standout achievements of 2025.”

Voting is now live at https://www.kongebonus.com/awards/2025-prisutdeling where readers can learn more and cast their votes.

The post Kongebonus Awards 2025 now open for voting appeared first on European Gaming Industry News.

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BETBY, the leading sportsbook supplier, has expanded its proprietary esports feed, Betby.Games, with the launch of two brand-new e-sim titles: eTable Tennis and eFootVolley. Both releases mark a major milestone in BETBY’s commitment to delivering fair, authentic, and localised esports content that enhances 24/7 engagement for operators and players worldwide.

Representing a world-first for the industry, the eTableTennis title, entitled TTX CUP, introduces a completely new vertical to esports betting, with an authentic, fully fair, and transparent experience. The game features realistic physics, true-to-life gameplay, and zero-second betting delay, offering instant bet placement for one of the fastest-paced sports.

Each match follows the classic table tennis format of five sets to 11 points, with over 20 betting markets and high betting limits comparable to elite-level competitions such as the Champions League. Launched initially with two tournaments, TTX CUP delivers more than 1,500 matches per month, running 24/7 with no streaming delay, ensuring full transparency and player trust.

Aligned with the WTT Finals Hong Kong, one of the sport’s premier real-world events, the release allows operators to engage users during off-hours through a seamless, always-on e-sim.

BETBY’s second new title, eFootVolley, further strengthens its “go-local” approach by focusing on Brazil’s fast-growing futevôlei scene, one of the country’s most culturally resonant sports. The game replicates the official Liga Nacional de Futevôlei, following a five-set format (up to 11 points) and an average match duration of around 20 minutes, with 20+ available betting markets.

Launching in sync with the final stage of the real-world Liga Nacional de Futevôlei, eFootVolley provides an ultra-localised, 24/7 betting experience, reflecting BETBY’s strategy of blending authenticity with constant engagement. Following the success of eVaquejada, this release reinforces the company’s dedication to creating content that speaks directly to local audiences and their sporting passions.

Kirill Nekrasov, Head of Sportsbook Product at BETBY, commented: “With TTX CUP and eFootVolley, we’re breaking new ground in esports simulations. TTX CUP sets a new benchmark for integrity and realism in table tennis betting, while eFootVolley demonstrates our ongoing commitment to localised, culturally relevant content. Both titles reflect the Betby.Games vision to provide operators with high-frequency, fair, and engaging titles.”

The Betby.Games portfolio now features 25 proprietary titles, covering 80+ tournaments and over 400,000 monthly matches across multiple sports.

The post BETBY EXPANDS E-SIM PORTFOLIO WITH TWO INDUSTRY-FIRST TITLES: eTABLE TENNIS and eFOOTVOLLEY appeared first on European Gaming Industry News.