Latin America
Altenar joins CIBELAE as associate member
Altenar has joined CIBELAE as an associate member, linking the sportsbook supplier with the Ibero-American organisation representing state lotteries and regulated gaming operators across Latin America, Spain and Portugal.
CIBELAE, founded in 1988, promotes collaboration, best practices and responsible gaming standards among public and private operators in the region. The organisation is also a member of the World Lottery Association (WLA).
Altenar said the membership supports its expansion across regulated markets in Latin America and Europe by increasing engagement with institutional stakeholders and providing a platform to contribute to industry dialogue and market development.
Diego Salas, Sales Director at Altenar, said: “Becoming an associate member of CIBELAE marks an important milestone for our business as we continue to expand our presence across regulated markets. We look forward to contributing our technology expertise, engaging with fellow members, and supporting the sustainable development of the industry throughout Latin America and beyond.”
“Our strength lies in flexibility. We enable operators to adapt quickly to regulatory changes, tailor their offering to local markets, and scale efficiently while staying fully compliant. We enable operators to adapt quickly to regulatory changes, tailor their offering to local markets, and scale efficiently while staying fully compliant.”
The post Altenar joins CIBELAE as associate member appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026
Esportes Gaming Brasil (EGB) says all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian awards programme focused on corporate reputation and customer relationships. The group announced the nominations on Thursday 16th July.
EGB said it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
The company attributed the nominations to ongoing investment in customer service processes, technology integration, employee training and changes to the user journey across its brands. EGB also said it reduced average response time for human customer support from 30 minutes to two minutes.
Reclame Aqui Awards winners are decided by consumer voting, according to the company. Public voting for the 2026 edition is scheduled to run from 2 September to 5 November.
The post Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026 appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
QTech signs EXCO Game Studio slots for emerging markets
Deal adds four live titles and a development pipeline to QTech’s game aggregation platform, with a focus on LatAm and Africa distribution.
QTech has signed a content deal with EXCO Game Studio to add the supplier’s online slot titles to QTech’s game aggregation platform, targeting distribution across emerging markets including LatAm and Africa.
The agreement covers EXCO’s existing catalogue of four live games—VEGASCALINE, The Robbin’ Goblins, LUNA X and Piranha Bite Club—alongside a pipeline of upcoming releases named in the announcement as Apex Dregs, The Necrobeats and Hella Rella.
EXCO said its content runs on its proprietary GAMEX mechanic system and a configurable bonus suite called EXCO HACKS, which it says can be used by operators to vary volatility and engagement by market.
Philip Doftvik, QTech’s CEO, said: “EXCO Game Studio is fast becoming renowned for creating clever, fresh-faced mechanics for compelling and immersive experiences. In a homogenous space often devoid of original thinking, they offer mechanics which afford players a breakthrough user experience which they don’t get anywhere else.
“Their social mechanics also caught our eye, and QTech Play’s recommendation engine is now surfacing that shareable content to the players most likely to engage with it. The direction of travel is clear: entertainment in our markets is something players do together, not alone.”
Fredrik Elmqvist, CEO at EXCO Game Studio, added: “The online slots industry is drowning in copycat product – another reskin wearing a new hat, every single time. Players clock it fast now. They abandon games quicker than ever, retention craters, engagement dies, because when everything looks the same, nothing matters. At EXCO we don’t do boardroom handcuffs and we don’t do safe. Our job is new themes, new mechanics, things that actually make a player feel something: concepts that make you pause mid-scroll, settings people actually talk about, characters you remember, stories that don’t follow the usual script. Terrible news for lazy studios. Excellent news for everyone else.”
The post QTech signs EXCO Game Studio slots for emerging markets appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Esportes Gaming Brasil brands earn three nominations for Reclame Aqui Awards 2026
Esportes Gaming Brasil (EGB) said all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian program focused on corporate reputation and customer relationships. The group announced the nominations on Thursday, 16 July.
According to EGB, it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are competing in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
EGB said it has been investing in customer service processes, technology integration and employee training across its brands, alongside updates aimed at improving the user journey. The company also reported it reduced average response time for human customer support from 30 minutes to two minutes.
The Reclame Aqui Awards are determined by consumer voting. Public voting for the 2026 edition is scheduled to run from 2 September through 5 November.
The post Esportes Gaming Brasil brands earn three nominations for Reclame Aqui Awards 2026 appeared first on Americas iGaming & Sports Betting News.
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