Compliance Updates
TIPICO IS THE FIRST U.S. SPORTS BETTING OPERATOR TO RECEIVE ICAP ACCREDITATION FOR BEST PRACTICES IN ONLINE GAMBLING PLAYER PROTECTION
Tipico Sportsbook, a leading sports betting operator, today announced that it has earned Internet Compliance Assessment Program (iCAP) accreditation in New Jersey and Ohio for best practices in customer protection. Tipico is the first sportsbook in the United States to pursue and achieve this accreditation.
Administered by the National Council on Problem Gambling (NCPG), iCAP accreditation is the highest standard for online gambling player protection in the U.S. The iCAP framework is based on the Internet Responsible Gambling Standards which guides operators to ensure that player protection remains at the forefront of operations.
In February 2024, Tipico launched the Fair Play Pledge, a first-of-its-kind, holistic long-term initiative that aligns closely with the standards set forth by iCAP. Notable feedback from the assessment highlighted several features embedded in the pillars of the Fair Play Pledge, including clear communication of odds and promotions, streamlined access to the Tipico Help Center, limits, and cool-off periods, and 24/7 human customer service. Tipico has also implemented a phase-based approach to recognize, help, and educate customers who have exceeded its “Responsible Gambling Automated Thresholds.”
“iCAP accreditation is a meaningful award for Tipico because it validates our approach to make fair play a companywide initiative that requires buy-in by our employees. I am incredibly proud of our team for rallying around our efforts to continuously improve safety and clarity,” said Bryan Schroeder, Senior Vice President – Compliance & Legal at Tipico. “Our primary goal is to ensure customers have the best possible experience when they place a bet because they trust us and our products.”
Achieving iCAP accreditation requires a thorough evaluation of company governance, customer support initiatives, employee training procedures, and efforts in research and education. The accreditation is valid through March 2026.
As part of the accreditation, an audit of Tipico’s Responsible Gaming practices was conducted by Gambling Integrity, one of the industry’s leading consultancies. The audit praised the development of the Fair Play Pledge and its place in “keeping with the spirit of the iCAP.”
“Tipico Sportsbook’s iCAP accreditation is a testament to their dedication to player protection. Through this achievement, Tipico showcases exemplary leadership and a commitment to responsible gambling best practices,” added Keith Whyte, NCPG Executive Director. “We commend Tipico for the unwavering commitment to the safety of their users and for setting an exemplary standard for the industry.”
Bagley-Keene Act
California Gambling Control Commission Issues Critical Guidance on Stakeholder Communications and Ex Parte Rules
The California Gambling Control Commission (CGCC) has released a comprehensive new guide for stakeholders, outlining essential best practices for contacting the Commission and strictly warning against the legal pitfalls of “ex parte” communications.
As part of its ongoing commitment to transparency and its 2026 Strategic Plan, the Commission aims to streamline interactions while ensuring that all regulatory decisions are made on a complete, fair, and public record.
Navigating the Commission: Who to Contact
To ensure inquiries are handled efficiently, the Commission has identified key points of contact for various industry matters:
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Licensing & Approvals: For general licensing matters, stakeholders should contact Brian Gilleland, Deputy Director of the Licensing Division, at
[email protected]. -
Regulations & Legislation: Inquiries regarding laws or pending regulations should be directed to Nicole Learned, Deputy Director of Legislative and Regulatory Affairs, at
[email protected]. -
Evidentiary Hearings: For GCA hearing matters, contact the Presiding Officer noted in your hearing notice, or Administrative Hearings Coordinator Pam Mathauser at
[email protected]. -
Executive Leadership: All other high-level matters should be sent to Executive Director Lisa Wardall at
[email protected].
The Danger of “Ex Parte” Communications
A central focus of the new guidance is the strict prohibition of ex parte communications—any communication regarding the merits of a pending application or request made without proper notice to all involved parties.
To comply with state rules, stakeholders must include Commission staff, Bureau staff, and the Applicant (or their designated agent) on all correspondence.
Crucial Warning: Stakeholders are strictly forbidden from sending communications of any kind directly to Commissioners regarding applications or pending decisions.
Why Compliance is Mandatory
The Commission warns that ex parte violations are not merely procedural errors; they pose a direct threat to the integrity of the gambling industry’s governance. Decisions made on incomplete or “private” information can lead to:
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Application Denial: The Commissioners have the authority to deny an application or approval solely based on a prohibited communication.
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Legal Reversals: Violations may breach the Bagley-Keene Open Meeting Act, potentially allowing opposing parties to overturn a decision that was previously taken in your favor.
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Governance Risk: Transparency ensures that all parties—including the Bureau of Gambling Control—have access to the same record of information before a vote is cast.
“Transparency is a core tenet of good governance,” the Commission stated in the guidance. “Ex parte rules guarantee that all matters taken up by the Commission are conducted in a fair and transparent manner.”
The post California Gambling Control Commission Issues Critical Guidance on Stakeholder Communications and Ex Parte Rules appeared first on Americas iGaming & Sports Betting News.
Compliance Updates
BGC Response to Government Plans to Stop Premier League Clubs Accepting Sponsorship from Gambling Operators Not Holding a UK Licence
The Betting and Gaming Council (BGC) strongly supports government plans to ban Premier League clubs from accepting sponsorships from gambling operators lacking a UK licence.
A Betting and Gaming Council Spokesperson said: “The Betting and Gaming Council welcomes the Government’s plan to act to stop Premier League clubs accepting sponsorship from gambling operators that do not hold a UK licence.
“Culture Secretary Lisa Nandy is right that gambling companies without a UK licence should be banned from sponsoring Premier League clubs and should go further to prevent these harmful illegal companies from sponsoring any sport in the UK.
“At a time when the regulated sector is facing significantly higher taxation and ever tighter regulation while reducing advertising spend, it is more important than ever that firm action is taken against the growing harmful black market.
“Licensed members of the Betting and Gaming Council are regulated in Britain and follow strict rules on consumer protection, safer gambling and robust financial safeguards. Whereas, the illegal, harmful black market operators do not. They undermine player protections, avoid taxes, ignore safer gambling standards and put consumers at serious risk.
“We support action that protects fans, upholds standards and keeps customers safe within the regulated market.”
The post BGC Response to Government Plans to Stop Premier League Clubs Accepting Sponsorship from Gambling Operators Not Holding a UK Licence appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Tabcorp Holdings Limited (Tabcorp) has paid a $158,400 penalty for taking online in-play sports bets, which is illegal in Australia.
An Australian Communications and Media Authority (ACMA) investigation found Tabcorp accepted 426 in-play bets across 32 tennis matches between February 2024 and June 2025.
Online in-play betting, wagers made on a sporting event after it has commenced, is prohibited in Australia under the Interactive Gambling Act 2001 (IGA).
The online in-play sports bets that were accepted in breach of the IGA were voided by Tabcorp and the bets were refunded.
The ACMA accepted the evidence from Tabcorp that the breaches occurred due to systems and communication issues with its third-party provider.
ACMA member Carolyn Lidgerwood said this is the third time since 2021 that Tabcorp has breached the in-play betting rules.
“The law is clear and wagering services must have processes in place to prevent illegal in-play bets from being accepted,” Ms Lidgerwood said.
“While we understand that most wagering operators rely on third-party providers to close betting on sporting events, they cannot outsource their legal responsibilities.
“The length of time it took Tabcorp to identify and then fix the problem was concerning and we expect Tabcorp to do better in the future,” Ms Lidgerwood said.
In addition to the financial penalty, Tabcorp has entered into a comprehensive enforceable undertaking requiring the company to undertake a review of its systems and processes relating to the closing of betting on tennis matches and to report regularly to the ACMA.
The post Tabcorp Pays $158,400 Penalty for Taking Illegal In-Play Sports Bets appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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