Gaming Awards
NSoft Wins ‘Best Customer Service’ And ‘Bingo Supplier’ at EGR B2B Awards 2023
We are delighted to announce that NSoft, a leading global provider of high-quality software solutions for the betting and gambling industry, has won two prestigious EGR B2B Awards – ‘Best Customer Service’ and ‘Bingo Supplier’ of the year. These accolades are a testament to our commitment to our partners and the players who enjoy our innovative products.
In a personal statement, NSoft’s CEO Dario Jurčić expressed: “I am filled with pride and gratitude as we celebrate these two significant wins. These awards underscore the hard work, passion, and commitment of our NSoft team. They are not just wins for us as a company, but a recognition of our unwavering focus on customer needs and our dedication to innovation. As we mark our 15th anniversary, these achievements serve as a milestone and a testament to the journey we’ve undertaken, filled with dedication and perseverance. We’ll continue our quest to deliver nothing short of excellence, always keeping our customers at the heart of what we do.”
The esteemed EGR Awards are widely regarded as the Oscars of the igaming industry, recognising those companies that fuel and sustain the dynamic gaming sector. The awards acknowledge the accomplishments of suppliers from all key igaming disciplines, ranging from betting and gaming software to payments, recruitment, IT, infrastructure, and more.
The ‘Best Customer Service’ category was a tough one with 15 powerful contenders, including companies like Sportradar, EveryMatrix, and SoftSwiss. It is indeed an honor that NSoft was selected as the winner. This reflects our core belief in understanding customer needs, providing reliable service, demonstrating flexibility, delivering on briefs, and achieving commercial success, which were all regarded as key criteria for the award.
The ‘Bingo Supplier’ category was also highly competitive with eight companies vying for the award. NSoft won against strong competitors such as Pragmatic Play, Playtech, and Relax Gaming. This win is an endorsement of our commitment to commercial success, understanding customer needs, our robust product development, and flexibility in our offerings.
A standout amongst our product offerings is the flagship bingo product – Lucky Six. This modern take on the classic bingo game has a vibrant design, robust backend infrastructure, and an array of engaging features that make it a favorite amongst our customers. Despite challenging internet conditions, Lucky Six continues to generate millions of tickets daily, serving as a testament to our commitment to accessible, engaging, and reliable entertainment.
Moreover, this year marks a significant milestone for NSoft as we celebrate 15 years of providing high-quality services in the industry. The EGR Awards wins further strengthen our position as an industry leader and reinforce our commitment to delivering exceptional products and services to our clients worldwide.
NSoft’s stellar customer service is underpinned by our dedicated 24/7 support team that addresses all business-related issues and assists with daily operations. With an impressive average response time of 4 minutes for email, 13 seconds for chat, and 5 seconds for phone communication, NSoft continues to set industry standards.
We would like to thank the EGR B2B Awards committee for recognizing our hard work and dedication. We are immensely proud of these achievements and look forward to continuing our mission of providing top-tier services in the years to come.
The National Council on Problem Gambling (NCPG) has announced the recipients of the 2025 National Awards. Each year, NCPG honors individuals and organizations from around the world for their work on problem gambling and responsible gambling. The awards ceremony, exclusively sponsored by Scientific Games, took place on Friday, July 18, in Columbus, Ohio, during the National Conference on Gambling Addiction & Responsible Gambling 2025.
The 2025 NCPG National Awards Recipients include:
• Lifetime Award for Research: Dr. Michael Wohl, Carleton University
• Corporate Social Responsibility Award: Oregon Lottery
• Jeffrey M. Beck Recovery Ambassador Award: Peggy Brown
• Service Award: Susan Diamond, Responsible Gambling Program Manager with the Ohio Lottery
• Joanna Franklin Award for Direct Service: Jeremy Eberle, Co-Owner and Therapist, Alternative Avenues
• Jim Wuelfing Award for Prevention: Claire Spada, Director of Workforce Development, Problem Gambling Network of Ohio
• Don Feeney Award for Responsible Gambling Excellence: Stacy Shaw, Vice President of Product & Program Marketing, Oregon Lottery
• Don Hulen Award for Advocacy & Awareness: Megan Poliquin, LPCC-S, LICDC-GAMB, Zepf Center3
• Dr. Durand Jacobs Dissertation Award: Dr. Jackie Stanmyre, Rutgers University for Gambling Studies
• Denise Phillips Community Outreach and Multicultural Wellness Award: Shandra Parks, PhD, LMSW, CFSW, CCGSO, Maryland Council on Problem Gambling
• Media Award: The Ohio Newsroom for their story on the Ohio Gambling Telehealth Network, reported by Erin Gottsacker
• Affiliate Public Awareness Award: The Problem Gambling Coalition of Colorado
• Corporate Public Awareness Award: Oregon Lottery for their “Safer Play” PSA Campaign
• Affiliate Multicultural Communications Award: Evergreen Council on Problem Gambling for “It Takes Community to Overcome Problem Gambling”
• Corporate Multicultural Communications Award: Oregon Lottery for “Multi-cultural Digital/Print Media Marketing Campaign”
• Affiliate Awareness Campaign Impact Award: The Evergreen Council on Problem Gambling for the “ECPG Gift Responsibly Winter Campaign”
• Corporate Awareness Campaign Impact Award: The Virginia Lottery for “Scratchers for Kids? Scratch That Idea”
• Affiliate People’s Choice Award: Illinois Council on Problem Gambling for “Are You Really Winning?”
• Corporate People’s Choice Award: Ohio for Responsible Gambling for their “More Than A Bet” Campaign
NCPG has congratulated this year’s award recipients and thanked them for their dedication to advancing prevention, treatment, research, recovery, and responsible gambling.
The post National Council on Problem Gambling Announces Recipients of 2025 Awards appeared first on Gaming and Gambling Industry in the Americas.
Betsson Group has won in two categories at the SBC Awards Americas 2025.
On Wednesday, 14 May 2025, during the SBC Awards Americas ceremony in Miami, Florida, Betsson was announced as the Gold Winner in the Marketing & Sponsorship Campaign of the Year category for its engaging Road to the Final – Atlético Nacional campaign. This initiative showcased Betsson’s commitment to impactful marketing strategies and its strong presence in Colombian football sponsorships.
In addition, Betsson Group was honoured with the Silver Award for Casino Operator of the Year: Latin America, reflecting its excellence in delivering top-tier casino experiences across the region.
It was an exciting week in Miami for Betsson, as the company also supported the SBC Summit Americas, where Andrea Rossi, Commercial Director for Latin America, and Cristhian Gomez, Managing Director for Emerging Markets, shared their insights on market trends and strategic growth during several panel discussions.
With these awards, Betsson Group further solidified its position as a leading force in the global iGaming landscape.
The post Betsson Group Wins Two Awards at SBC Awards Americas 2025 appeared first on Gaming and Gambling Industry in the Americas.
Wazdan, the leading gain-focused developer known for its innovative approach to iGaming content, has been awarded Industry Innovation of the Year (North America) at SBC Awards Americas 2025.
The award recognises the company’s consistent efforts to develop solutions tailored to the specific demands of the North American market, combining latest technology with an understanding of local player preferences.
For years, Wazdan has delivered products that not only meet regulatory requirements but, above all, respond to user expectations in terms of gameplay, personalisation, and high-quality entertainment.
Wazdan continues to expand its presence across North America, forming strategic partnerships with leading operators and tailoring its titles to meet the regulatory requirements of individual jurisdictions. The company’s growth in the region is driven by locally focused innovation and a long-term collaborative strategy.
Attendees of SBC Summit Americas 2025 are invited to meet the Wazdan team who are situated at Stand D650, ready to showcase its latest solutions and award-winning products.
Izabela Słodkowska-Popiel, Head of Account Management for North and Latin America, said: “Innovation is not a one-off initiative, it’s a mindset that guides us at every stage of product design and delivery. Receiving the Industry Innovation of the Year award confirms that our focus on technological solutions and user-driven design is a proven formula.
“This recognition marks another important step in Wazdan’s growth and highlights the company’s strong and ever-expanding presence in one of the most dynamic iGaming markets.”
The post Wazdan wins Industry Innovation of the Year at SBC Awards Americas 2025 appeared first on Gaming and Gambling Industry in the Americas.
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