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SOFTSWISS Anti-Fraud Service Saves its Clients Almost €3 Million in Q1 2022

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SOFTSWISS Managed Services is pleased to share the Q1 results of the Anti-Fraud team. For the first three months of the current year, the service focused on investigating suspicious activity in online casinos has resolved 75+ major complaints. The overall sum saved throughout this period exceeded 2.8 million EUR

These results display the effectiveness of the service aimed at delivering security in daily iGaming operation, whether it is payments or KYC procedures, gameplay, or bonusing. Thanks to the constant improvement of the anti-fraud checks, SOFTSWISS Anti-Fraud team allows its partners to save significant financial resources.

According to the SOFTSWISS Anti-Fraud Service statistics, the sum of confiscations in 2021 was over 14 million EUR, which is 40% more than a year earlier. Furthermore, recently received ICA certification became another step forward for the team to provide infallible anti-fraud support.

“The results of our work demonstrate that we are focused on improving our services literally month by month. Therefore we’re looking for new tools to provide the highest level of anti-fraud support. For instance, one of the novelties we’re working on with our R&D teams is introducing artificial intelligence into the team’s work processes in order to move away from manual checks. It will allow us to accelerate the processing of requests and the identification of suspicious activity,” noted Anastasia Vyshinskaya, Anti-Fraud Team Lead.

Anti-Fraud is one of six SOFTSWISS Managed Services, the multi-function department that covers major B2C  customer support services for online casino and sports betting brands. Besides the Anti-Fraud team, the fast-growing department includes 24/7 First Line Support, VIP Player Support, Player Retention, Player Reactivation, and the recently launched Content Management Services. 

 

About SOFTSWISS 

SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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GGPoker Announces Ocean Rewards – A New Industry-Leading Loyalty Program Launching January 30

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GGPoker players to earn up to 80% cashback

GGPoker, the World’s Biggest Poker Room, is proud to announce the upcoming launch of Ocean Rewards, a brand-new player loyalty program set to premiere on January 30, 2026. Ocean Rewards will replace the existing Fish Buffet program, ushering in a new era of rewards with a focus on simplicity, long-term stability, and significantly higher value for players.

Designed to be the most rewarding loyalty scheme in the online poker industry, Ocean Rewards offers players the chance to earn up to 80% cashback, a substantial increase from the previous 60% cap. The new program is built to streamline the player experience, moving away from complex short-term goals to a model that rewards consistent play over the long term.

Key Benefits of Ocean Rewards

  • Higher Cashback: Players can now receive up to 80% cashback, with improved rates available across all tiers

  • Guaranteed Yearly Status: Unlike the previous program, which focused on shorter timeframes, Ocean Rewards allows players to lock in their tier status until the end of the following year, providing greater peace of mind and stability

  • Simplified Earning: Players earn Tide Points and Gems through play. As players reach higher tiers – ranging from Fish to Shark – the rate at which Gems are earned increases, following the simple motto: “Collect more, Earn more”

Sarne Lightman, Managing Director of GGPoker, commented on the upcoming launch: “With Ocean Rewards, we are taking our commitment to players to the next level. We wanted to move away from the short-term grind and create a program that truly honors loyalty with long-term security. By offering guaranteed yearly status and raising the cashback ceiling to an industry-leading 80%, we ensure that every player – whether a casual enthusiast or a dedicated professional – gets more value than ever before. This is the evolution of rewards our community deserves.”

Transition for Existing Players 

The transition on January 30 will be automatic. Players do not need to take any action to opt in. Existing Fish Buffet rewards will be automatically cashed out to player balances, and accounts will be instantly upgraded to their new Ocean Rewards tier.

To learn more about Ocean Rewards, please visit: ggpoker.com/monthly-rewards/ocean-rewards/

The post GGPoker Announces Ocean Rewards – A New Industry-Leading Loyalty Program Launching January 30 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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MONOPOLY Table Games Progressive from Galaxy Gaming debuts at the Plaza Hotel & Casino

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MONOPOLY Table Games Progressive brings the beloved classic to life in the casino pit, transforming every round into a dynamic and rewarding experience. Mr. Monopoly is the star of the show, randomly selecting hands and providing exciting multipliers up to 10x, keeping players engaged and on the edge of their seats.

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Designed to deliver high energy and volatility without compromising house edge, the MONOPOLY Table Games Progressive is unlike anything the industry has seen. With nostalgic animations and familiar visuals, this theme adds a fresh layer of excitement to the table—and best of all, it’s compatible with nearly any Galaxy Gaming progressive.

The post MONOPOLY Table Games Progressive from Galaxy Gaming debuts at the Plaza Hotel & Casino appeared first on Americas iGaming & Sports Betting News.

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Welsh great-grandfather wins £291,000 with The Pools

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Liverpool fan Peter celebrating bumper payout thanks to Man Utd’s late 4-4 draw with Bournemouth

A Welsh great-grandfather is celebrating a life-changing £291,000 win with The Pools, after selecting eight score draws, including Manchester United’s 4-4 Premier League December classic with Bournemouth.

Peter, 77 from Pontypridd, has played The Pools for over 40 years and enjoyed a magical Christmas and New Year to remember after securing the lucrative jackpot via his Classic Pools selections last month.

Seven correct selections from a rollercoaster weekend of European football in December saw Peter go into the Monday evening fixture at Old Trafford needing a score draw to land a life-changing sum. A topsy-turvy affair saw eight goals scored, including Eli Junior Kroupi’s 84th-minute equaliser, which brought home the eight-fold coupon.

Peter’s win was the biggest on Classic Pools since September 2024 when a lucky player took home £318,292.

Peter said: “I had selected the eight fixtures, but wasn’t watching the Manchester United game – it wasn’t until I received the phone call the next morning that I realised I’d won! I was shocked, happy, crying – all those emotions at once!

“I’m actually a Liverpool fan, so it’s fair to say we had a good 2025 – lifting the Premier League trophy and then winning on The Pools the week before Christmas. There was certainly plenty of celebrating across the festive period!

“This would be special at any time of year, but especially around Christmas and New Year, it was amazing, it couldn’t be better.”

‘This money means security and happiness for my family’

Peter was diagnosed with a rare spinal disability around 20 years ago, meaning most of his time is spent at his home in South Wales. But having always looked forward to playing The Pools each week, his win now offers his family a bright future.

He added: “The Pools has always been a hobby for me and I look forward to playing every weekend. I was diagnosed with syringomyelia in my 50s, a neurological disorder of the spine, so spend most of my time at home.

“I haven’t been able to travel for a long time, we haven’t been on holiday for a number of years, but I’m hoping we can maybe now book a trip to Spain with all the family.

“I’ve won small amounts with The Pools before, but nothing quite like this! It’s an amazing amount of money for my wife Janet, the children, the grandchildren, and the great-grandchildren too.

“We live in a house, but we can now hope to move into a bungalow, all on one floor, which will help me a lot. This money means happiness and security for my family, which will allow us to plan for the future.”

James Arnold, CEO of The Pools, said: “We’re all about celebrating all wins at The Pools, both big and small, but it’s fair to say one of our customers in Wales pulled off quite the coup with this Classic Pools selection last month.

“Landing eight correct score draws, ending in Manchester United’s memorable 4-4 draw with Bournemouth, has given Peter a life-changing sum, and we’re delighted to see the positive impact the winnings can have both for Peter, his wife Janet and all his family.

“Peter has played with The Pools for more than 40 years, so to see his success one week before Christmas, the same year his beloved Liverpool won the Premier League… it’s fair to say you couldn’t write the script for this one!”


Peter’s winning coupon

Saturday 13th December

  • Telstar v NEC – 2-2
  • Waregem v RAAL La Louviere – 2-2


Sunday 14th December

  • AC Milan v Sassuolo – 2-2
  • Bayern Munich v Mainz – 2-2
  • Freiburg v Borussia Dortmund – 1-1
  • NAC Breda v Utrecht – 1-1
  • Genk v Westerlo – 1-1


Monday 15th December

  • Man Utd v Bournemouth – 4-4

 

The post Welsh great-grandfather wins £291,000 with The Pools appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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