DOWNSTREAM CASINO RESORT LAUNCHES GLOBAL PAYMENTS’ VIP MOBILITY™ TO DELIVER CASHLESS CASINO GAMING TO PATRONS

Global Payments Gaming Solutions announced that Downstream Casino Resort (Quapaw, Okla.) successfully launched VIP Mobility, the industry’s first mobile solution enabling true cashless casino gaming, to provide patrons with an easier, more efficient way to fund their play.  

Founded in 2008, Downstream Casino Resort strives to provide casino guests with a state-of-the-art experience. As gamers are increasingly opting for mobile and cashless options in all areas of their life, they expect the same convenience in their gaming experience as well. Downstream Casino also saw an opportunity to provide a more cost-effective and secure payment solution in their resort. By embracing system-agnostic solutions like VIP Mobility, Downstream Casino Resort can tap the flexibility needed to offer digital alternatives to traditional forms of wagering. 

“Downstream Casino Resort is proud to partner with Global Payments and their VIP Mobility product. Downstream strives to be ahead of the curve in regards to technology and to reach new heights of convenience for our patrons,” said Christian McDaniel, Director of Marketing at Downstream Casino Resort. “VIP Mobility allows our patrons to not worry about leaving their seat, wait in line for cash, or wonder about their check cashing limit. VIP Mobility has been well received by the patrons. Downstream is looking forward to the future with VIP Mobility and the impacts that it will have on the operation.” 

New data suggests alternative spending options appeal to casinos’ most profitable guests. The American Gaming Association (AGA) Payments Modernization report shows that frequent casino customers who spend more than $500 per visit are best satisfied by alternate forms of payment other than cash. Unlike traditional forms of Ticket In-Ticket Out (TITO), VIP Mobility creates a seamless cashless gaming experience from funding through cash-out. By harnessing the convenience, flexibility, and ease of Global Payments’ VIP Preferred® plus functions like eCheck and Choice 4 deferred settlement, patrons can transfer funds from their VIP Preferred balance to their game with the touch of a screen. Additionally, patrons can use the same account throughout the resort property, including hotel and restaurant transactions. 

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“The ability of technology to provide services in a digital and intuitive environment has transformed the way all industries view the customer experience, including the gaming sector,” said Christopher Justice, president of Global Payments Gaming Solutions. “Through the implementation of VIP Mobility, Downstream Casino Resort can establish a true customer-centric approach to gaming and provide patrons with an enhanced experience throughout the entire property.”