Latest News
SOFTSWISS Game Aggregator Introduces VIP Support
The SOFTSWISS Game Aggregator recently announced the improved B2B Support service which will now manage VIP client requests. The newly adapted Game Aggregator support system will further adhere to providing the best, most transparent, top quality service to all clients.
The B2B Client Support service, launched last year, now provides VIP Support. This will include several priority queues for helpdesk tickets – urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, further requests from VIP clients, then all other regular requests.
The B2B Support service is constantly working on its quality and speed enhancement via the helpdesk. On average, the client receives the first response to their request within an hour, while VIP clients will have express priority. Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day.
Tickets from the VIP queue are sorted out by the most experienced SOFTSWISS Game Aggregator B2B Support agents. They possess the know-how to address a wide variety of issues quickly and hassle free, including tough technical ones.
Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, comments on the news: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”
About SOFTSWISS
SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing a “one-stop-shop” white label solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an affiliate platform, and a recently launched sportsbook platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
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Balkans
CT Interactive Appoints Vasil Parvanov as Team Lead, Commercial Managers
CT Interactive has appointed Vasil Parvanov as Team Lead, Commercial Managers. In this role, he will be responsible for managing the commercial team and supporting the company’s growth through strategic partnerships and data-driven decision-making.
With a strong background Vasil brings his extensive experience to the CT Interactive team. His expertise includes developing CRM and customer segmentation strategies, designing onboarding and engagement journeys, and implementing cross-selling and upselling initiatives that improve retention, customer loyalty and long-term value.
This promotion reflects CT Interactive’s commitment to nurturing internal talent and ensuring that partners continue to work with an experienced, and growth-oriented commercial leadership team. In his new role, Vasil is expected to play a key part in strengthening CT Interactive’s commercial performance and driving sustainable growth.
The post CT Interactive Appoints Vasil Parvanov as Team Lead, Commercial Managers appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
BetCity.nl
Bragg Gaming Further Extends PAM Agreement with Entain
Bragg Gaming Group has announced the extension of its existing Player Account Management (PAM) agreement with Entain Plc, one of the world’s largest sports betting and gaming groups, for BetCity.nl, a leading Dutch market operator.
Pursuant to the latest PAM agreement extension, BetCity.nl will continue to utilise Bragg’s proprietary PAM platform, exclusive and aggregated online casino content, and sports betting delivery products in the Netherlands for a period of at least five (5) months, until May 31, 2026. While the companies anticipate that they will continue to discuss potential further agreements beyond that date, there can be no assurance that any such new agreements will occur.
Matevž Mazij, Chief Executive Officer at Bragg Gaming, said: “We’re proud of Bragg’s role in the launch and subsequent successful growth of BetCity.nl, which has become a market leading online sports betting and casino operator in the Netherlands, built on the Bragg PAM, and acquired by Entain in 2023. After the acquisition, we agreed to work with the BetCity.nl team on a potential migration of the brand to Entain’s proprietary platform. The latest PAM extension agreement is intended to support that, and while it is premature to predict what our partnership with BetCity.nl and Entain will look like over the longer-term, we are pleased to report that we expect this to materially contribute to reported revenues as regular services and migration services are delivered over the next few months.”
The post Bragg Gaming Further Extends PAM Agreement with Entain appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Amusnet
Amusnet Releases its Latest Live Casino Game – Vegas Gobbler LIVE
Amusnet has announced the launch of its latest Live Casino Game – Vegas Gobbler LIVE. This release marks a major milestone in Amusnet’s Live Slot Games portfolio, featuring the beloved character Oscar the Gobbler, who brings his charm and energy to the dazzling city of Las Vegas.
In Vegas Gobbler LIVE, players are immersed in a live-hosted experience where elegant visuals meet thrilling gameplay. Poker suitcases fill with chips to trigger the Hold & Win feature, while Mystery symbols reveal additional surprises. The three poker chips – Collect, Multi and Extra – add depth and excitement to the gameplay, and filling the bonus grid triggers the Gobbler Chip Multiplier, boosting total wins up to 5x.
The game also offers 5-spin rounds, seamless Autoplay and the Next Bet feature, delivering fast-paced, flexible gameplay that keeps tension, surprises and winning potential high on every spin.
This launch reinforces Amusnet’s commitment to innovation in the live-slot segment, combining iconic characters, immersive presentation and high-speed gameplay to create a captivating experience for operators and players alike.
Vegas Gobbler LIVE is marking a significant step forward in Amusnet’s strategy to expand its portfolio of premium Live Casino content.
Gamble
Play the game and multiply the winnings through the Gambling feature.
Expanding Wild
The dynamic wild symbol that grows to cover additional reels, increasing win potential as it expands and creates more opportunities for powerful combinations.
Hold and Spin
Bonus feature where triggering symbols lock in place and respins are awarded, giving players multiple chances to land more symbols and unlock higher rewards.
Jackpot Cards
The Jackpot Cards bonus game is triggered at random during the gameplay to allow players to win impressive jackpots.
The post Amusnet Releases its Latest Live Casino Game – Vegas Gobbler LIVE appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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