Latest News
SOFTSWISS Game Aggregator Introduces VIP Support
The SOFTSWISS Game Aggregator recently announced the improved B2B Support service which will now manage VIP client requests. The newly adapted Game Aggregator support system will further adhere to providing the best, most transparent, top quality service to all clients.
The B2B Client Support service, launched last year, now provides VIP Support. This will include several priority queues for helpdesk tickets – urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, further requests from VIP clients, then all other regular requests.
The B2B Support service is constantly working on its quality and speed enhancement via the helpdesk. On average, the client receives the first response to their request within an hour, while VIP clients will have express priority. Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day.
Tickets from the VIP queue are sorted out by the most experienced SOFTSWISS Game Aggregator B2B Support agents. They possess the know-how to address a wide variety of issues quickly and hassle free, including tough technical ones.
Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, comments on the news: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”
About SOFTSWISS
SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing a “one-stop-shop” white label solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an affiliate platform, and a recently launched sportsbook platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
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18Peaches
QTech Games adds 18Peaches slots to its emerging-markets aggregation platform
Deal expands distribution for 18Peaches titles including Hacker Crash Jackpot, Money Tree Jackpot, Wild Yoga and Frozen Fruits.
QTech Games has signed a content deal with slot supplier 18Peaches, adding the studio’s titles to QTech’s game aggregation platform for emerging markets.
The agreement puts 18Peaches content in front of QTech’s operator network across regions including Africa and Latin America, according to the companies. 18Peaches was established in 2022 and releases slot content on a monthly schedule.
Titles referenced in the announcement include Hacker Crash Jackpot, Money Tree Jackpot, Wild Yoga and Frozen Fruits. The supplier said its games are designed for cross-platform play and optimised for mobile.
QTech Games CEO Philip Doftvik said: “We’re committed to rolling out more and more high-class content that drives revenue for our partners. Therefore, this deal with 18Peaches extends our impressive sequential pipeline for 2026 – and we’ve so much more to come! We are on the way to be able to offer over 200 suppliers with a wide range of global and local suppliers. Meaning QTech is the right aggregator regardless of the targeting market.”
Aziz Azkylbekov, CPO at 18Peaches, added: “At 18Peaches, we specialize in being a disruptive provider of slot games, dedicated to delivering innovative and engaging gaming experiences. And we’ve assembled a team of industry veterans and passionate creators, who are perfectly placed to push the boundaries of slot game development.
“As we all know, QTech’s platform is a gateway to global audiences, so we can’t wait to see how our highly engaging games perform across a largely greenfield landscape of emerging markets for 18Peaches. By combining creativity and technology to craft unique, engaging online slots with distinctive graphics and features, we will raise the bar for a premium gaming experience together.”
The post QTech Games adds 18Peaches slots to its emerging-markets aggregation platform appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Allwyn
Allwyn names Nikki Vadera Director of Scratchcards
New role covers Scratchcards performance, game strategy, brand and retail execution for The National Lottery operator in the UK.
Allwyn UK, operator of The National Lottery, has appointed Nikki Vadera as Director of Scratchcards.
The newly created role gives Vadera ownership of the Scratchcards category, including commercial performance, game design strategy, brand development and category innovation. Allwyn said she will also lead retail execution across the business, working cross-functionally to support growth plans for Scratchcards.
Vadera has held senior roles across L’Oréal, Henkel, Danone and Dorel, where she led teams and managed multi-brand portfolios, according to Allwyn. The company also noted she has been recognised as one of Marketing Week’s Top 100 Most Effective Marketers for five consecutive years.
Bridget Lea, Managing Director of Retail at Allwyn, said: “Scratchcards are one of the most important and complex parts of The National Lottery, and a key focus within our retail strategy. As we continue to evolve the category, Nikki’s appointment will help turn our ambition into real growth across the portfolio, benefitting both our retail partners and Good Causes.”
Nikki Vadera as Director of Scratchcards at Allwyn, added: “I’m thrilled to join the Allwyn team to lead the Scratchcards category. Throughout my career, I’ve been passionate about helping mature categories evolve by combining consumer understanding, commercial discipline, and innovation to unlock growth. This opportunity is particularly exciting as it brings together category ownership, commercial leadership, and the potential for transformation at scale. It represents an opportunity to shape the future of an iconic category, while contributing to increased returns for Good Causes. I’m looking forward to working with Bridget and the wider team to help build the next chapter of growth for the category and The National Lottery.”
The post Allwyn names Nikki Vadera Director of Scratchcards appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Andreas Ottenschläger
Austria: Draft bill entered parliamentary consultation
Background
Austria’s governing coalition — ÖVP, SPÖ and NEOS — has agreed a sweeping overhaul of the Gambling Act. The draft bill entered parliamentary consultation on, Monday 29 June 2026. Lead negotiators Andreas Ottenschläger (ÖVP), Jan Krainer (SPÖ) and Christoph Pramhofer (NEOS) call it the biggest reform of the law in 26 years. Two pillars: tougher player protection, and a ground-up rewrite of online licensing.
Timing
No formal Council of Ministers resolution is public yet. What is public: the draft amendments went into parliamentary consultation today. Next comes TRIS — the draft must be notified to the European Commission, says Vienna-based gambling lawyer Arthur Stadler, triggering a standstill of at least three months before parliament can hold a final vote. Extensions are possible.
Cooling-off / non-offering period
The bad-actor clause has three teeth: retroactive tax payment, settlement of player claims, and a non-offering period. On the last point: Under the draft, operators must clear that freeze properly: from 1 January 2027 until the licence is actually granted, they have to shut down their existing unlicensed online offering. Fail to comply, and the penalty escalates fast: any operator that doesn’t observe the cooling-off phase faces an 18-month lock-out from licensing altogether. Stadler’s math: That’s a minimum nine-month freeze, 1 January to end-September 2027 at least depending when the licenses are awarded individually. It looks like that first license might be granted to those new market entrants adopting such early blackout, timewise landing exactly after the moment when Austrian Lotteries’ win2day concession expires on 30 September 2027.
The bad-actor clause has three teeth: retroactive tax payment, settlement of player claims, and a non-offering period. On the last point: Under the draft, operators must clear that freeze properly: From 1 January 2027 until the licence is actually granted, they have to shut down their existing unlicensed online offering. Fail to comply, and the penalty escalates fast: any operator that doesn’t observe the cooling-off phase faces an 18-month lock-out from licensing altogether. Stadler’s math: the legislator has, without saying so explicitly, built in an incentive structure. The floor is a nine-month freeze — 1 January through end-September 2027 — though actual length depends on when individual licences get awarded. The likely sequencing: new entrants who front-load the blackout early position themselves first in line, with awards landing right after Austrian Lotteries’ win2day concession expires on 30 September 2027.
Contradiction
Stadler sees a basic contradiction baked into the package. “Two of the three major elements work against each other. If the Finance Ministry wants to maximise retroactive tax recovery, a mandatory blackout period hands you a tax base of zero for that exact stretch. You can’t optimise for both. Operators are left asking whether the real goal is revenue or exclusion.”
Austria as a high-tax jurisdiction
Beyond the clearance condition — and an unresolved question of whether repaid player amounts can be offset against ongoing tax liabilities — sits the headline number: a 45% GGR tax rate. That puts Austria in elite company, in the same bracket as the UK (40% from April 2026) and the Netherlands (37.8%). “It’s a top-of-the-table tax rate for a market that doesn’t even have a functioning licensed channel yet,” Stadler says. But the tax rate alone doesn’t tell the whole story, he adds. “Even at 45% GGR, whether Austria actually functions as a licensed market depends on the regulatory mix around it (player protection rules, advertising limits, deposit and stake caps, AML obligations and more). You have to look at the framework as a whole and ask whether it’s actually attractive enough for new entrants. That’s the kind of detail that decides whether the channelisation target is achievable.”
Author: Arthur Stadler | STADLER PARTNER
The post Austria: Draft bill entered parliamentary consultation appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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