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iGaming Terms and Conditions Report 2020

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A research study looking at the reliability of casino and sportsbook terms and conditions has revealed that a shocking percentage of UK gamblers aren’t taking the time to fully understand the finer details of the offers and bonuses they’re regularly signing up for.

Of over 12,000 players surveyed only 20% admitted to taking the time to read the terms and conditions associated with their chosen site. 62% of players admitted to purposely avoiding them, whilst the remaining 18% admitted they didn’t realise terms and conditions existed at all.

As a result frustrated players are flooding casino customer support teams with complaints regarding issues that could have easily been resolved by simply reading the terms and conditions set out by the operators in the first place.

The most common complaints ranged from incorrect bet settlements, the non-payment of winnings, the inability to withdraw funds and misleading bonuses and promotions.

To understand whether these complaints were justified No Wagering, an online gambling news and comparison website which promotes fairness and transparency meticulously trawled through the terms and conditions of 6 of the UK’s most popular casinos and sportsbooks to determine whether they were fair, concise and clearly displayed.

Sam Gascoyne, Head of Content at No Wagering, said: “The data clearly shows that players are avoiding terms and conditions, which doesn’t come as a huge surprise considering most people tend to ignore them in all walks of life… However, when it comes to online casinos and sportsbooks players certainly need to be a lot more attentive due to the restrictions such as wagering requirements, and minimum withdrawal limits. 

“When you compare the amount of people that don’t read terms and conditions to the most common complaints against operators then there were some clear parallels to be made, and it was even clearer that many of these issues could have been avoided with a bit of light reading.”

Click here to see the full analysis of No Wagering’s report into terms and conditions.

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Sun International Appoints Nomzamo Radebe as COO

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Sun International has announced that Nomzamo Radebe will join Sun International as Chief Operating Officer: Hospitality & Sales, effective 2 February 2026.

“Nomzamo will play a pivotal role in advancing our hospitality and property businesses, contributing fresh insights as we continue to build world-class capabilities and pursue our ambition to be a digitally led, market-leading, omnichannel gaming company,” said Ulrik Bengtsson, CEO of Sun International.

Nomzamo is a Chartered Accountant with over 27 years of experience, including 20 years in senior leadership roles across the real estate sector. She joins Sun International from SA Corporate Real Estate Ltd, where she served as COO, and has held executive positions at Excellerate JHI, Pareto Limited and National Treasury. Her expertise includes property asset management, portfolio optimisation, mergers and acquisitions, treasury management and stakeholder engagement, having led teams managing portfolios valued at over R10 billion.

Nomzamo has been recognised with the Five Star Woman Award and IPM Business Leader of the Year and serves on the board of SAPOA.

“I am excited to join such a strong brand like Sun International. I look forward to interacting with the various teams to drive performance and deliver on our business strategies and value creation plans in the hospitality division,” said Nomzamo Radebe.

The post Sun International Appoints Nomzamo Radebe as COO appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Daniel Lindsay

Ezugi Launches Over-The-Table (OTT) M!Live Empire Casino Roulette with Metropolitan Gaming from Empire Casino, Leicester Square

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Ezugi, a live casino solutions provider, has launched a new Over-The-Table (OTT) Roulette – M!Live Empire Casino Roulette, in collaboration with Metropolitan Gaming, streaming directly from the renowned Empire Casino in Leicester Square, London.

The table is now available to Metropolitan Gaming customers via metgaming.com, delivering a seamless omnichannel experience that bridges the land-based casino environment with the digital world. In addition, the OTT Roulette is set to launch across the wider Ezugi network in the coming weeks, providing players with an authentic, real-casino live Roulette experience.

Ezugi’s OTT solution allows operators to broadcast live casino tables, combining the credibility and atmosphere of a physical venue, with the reach and scalability of online gaming. Streaming from Empire Casino’s vibrant gaming floor, the M!Live Empire Casino Roulette showcases professional dealers and real-time interaction, all designed to replicate the excitement of playing in one of London’s most famous casinos.

Jamie Fish, Regional Manager UK & West EU at Ezugi, said: “We’re delighted to partner with Metropolitan Gaming to implement our OTT solution to support their digital expansion plans and deliver an omnichannel experience to their customers across the UK.

“We’re equally thrilled to share the energy of this pulsating gaming floor in Leicester Square, London with our operators and partners across the globe.”

Daniel Lindsay, Managing Director of Interactive, added: “Partnering with Ezugi allows us to extend the unique atmosphere of Empire Casino beyond our walls and into the homes of our customers.

“This OTT M!Live Empire Casino Roulette launch is a key step in our omnichannel strategy, enabling us to engage players in new ways while staying true to the premium, authentic casino experience that Metropolitan Gaming is known for.”

The post Ezugi Launches Over-The-Table (OTT) M!Live Empire Casino Roulette with Metropolitan Gaming from Empire Casino, Leicester Square appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Betting and Gaming Council

UK Betting Sector at Risk: Budget Tax Changes Fuel Black Market Fears

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As 2026 begins, the UK’s betting and gaming sector stands at a critical juncture—not due to market instability, but as a result of deliberate political intervention.

Long celebrated as a global leader in innovation and investment, the UK’s regulated industry supports over 100,000 jobs while maintaining world-class consumer protections. However, the sweeping tax hikes confirmed in the 2025 Budget have introduced a profound risk. Industry experts warn that these punitive measures will inevitably distort consumer behavior, undermining the safe, regulated market and funneling billions in revenue towards the dangerous, untaxed illegal black market.

The Treasury’s decision to hike taxes on online betting and gaming is not just short-sighted but dangerous, particularly given the scale of regulatory reform the sector is already delivering in good faith. Those reforms were designed to protect consumers within a safe, regulated market. Piling significant new taxes, on top risks achieving the opposite, driving customers away from regulated operators and towards the black market.

The betting and gaming industry currently contributes £6.8bn to the UK economy, supports 109,000 jobs, pays £4bn in tax and underpins large parts of British sport and culture. Around 22.5 million adults place a bet each month in a safe, regulated environment, with problem gambling rates at just 0.4% according to recent NHS surveys. That is not an accident, it is the result of a regulatory system that has worked.

Independent analysis from Frontier Economics shows up to 1.5 million people in Britain are already gambling on unlicensed sites, staking as much as £4.3bn a year outside UK regulation. Even the Office for Budget Responsibility warned that the tax plans will push more consumers into the black market.

Once customers leave the regulated market, they are very hard to get back. Illegal operators do not carry out age checks, offer safer gambling tools, contribute to treatment or pay a penny in UK tax. They exist entirely beyond the reach of British regulators, yet government policy has put rocket boosters under their competitive advantage over regulated operators.

“At the crossroads the Government has already headed down the wrong road. The question is whether it is prepared to turn back before lasting damage is done, or will they simply allow the black market to dictate the future of betting and gaming in the UK which will only result in harm for the consumer, the Exchequer, jobs, sports and business,” Grainne Hurst, CEO of Betting and Gaming Council.

The post UK Betting Sector at Risk: Budget Tax Changes Fuel Black Market Fears appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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