Industry News
Worldwide Casino Management Systems Market Insights, 2020-2027

The “Casino Management System Market Size, Share & Trends Analysis Report by Application (Security & Surveillance, Analytics, Accounting & Cash Management, Player Tracking), by Region, and Segment Forecasts, 2020 – 2027” report has been added to ResearchAndMarkets.com’s offering.
The global casino management system market size is expected to reach USD 15.5 billion by 2027, expanding at a CAGR of 14.9%.
The growing demand for casino establishments and increasing social acceptance of casinos are expected to emerge as crucial factors for driving the market. The increasing use of technological solutions and systems across gambling clubs to boost operational efficiency will further drive the growth of the market.
North America emerged as the highest revenue generating segment in 2019 and is expected to witness a CAGR of 13.8% from 2020 to 2027. However, it is estimated that Asia Pacific will witness significant growth and will exhibit the fastest CAGR of 16.8% over the forecast period. The growth of the casino gaming industry, especially in Japan, China, and India, is expected to play a major role in propelling the demand for the systems over the forecast period. Governments across the region are gradually legalizing casino gaming, owing to several social and economic benefits. Rising number of gambling establishments and evolving customer preferences towards casino-style gaming is anticipated to boost market growth.
Casino operations involve a multitude of monetary transactions, which have resulted in an increase in the number of fraud and spoofing attacks. To safeguard against cheating, fraud, and other crimes, gambling club operators are heavily investing in security and surveillance solutions to ensure a safe gaming environment across the floor. Hence, security and surveillance systems have become a vital component of a casino management system enabling gaming club operators to monitor and manage security threats in real time. Video analytics, license plate recognition, facial recognition, and automated surveillance technologies are being increasingly implemented across gambling clubs, which is expected to spur market growth.
Casino management system incorporate analytic tools, management systems, player tracking, and other tools. The analytics segment of the casino management system is expected to witness the fastest CAGR of 16.3% over the forecast period. Casino management systems are expected to witness high penetration as gaming clubs become more data driven and analytical tools can help gain a competitive edge.
Analytical tools offer varying insights on customer behaviour, game preferences, spending patterns, and win/loss probabilities. Such insights enable gambling club operators to deliver a personalized gaming experience, enhancing customer retention rate, and streamline gaming operations. However, emerging online gaming platforms are expected to gain increased market penetration owing to the evolving customer preferences, which is likely to hinder market growth.
Further key findings from the study suggest:
- The security and surveillance segment is expected to dominate the casino management system market and was valued at USD 1.2 billion in 2019. Advancements in automated security solutions is further expected to drive market growth in this segment
- The analytics segment is expected to witness significant growth at a CAGR of over 16% from 2020 to 2027. Analytical tools are likely to witness increased adoption over the forecast period owing to varying insights offered, enabling operators to remain profitable
- The player tracking segment was valued at USD 780.3million in 2019. Gaming club operators are incorporating digital technologies to deliver a more personalized gaming experience and drive customer retention rate
- Asia Pacific is expected to witness the highest growth rate over the forecast period. Increased demand for gambling establishments coupled with changing consumer preferences and rising disposable income will augment regional market growth
- Key players include International Game Technology (IGT), Micros Systems, Inc., Aristocrat Leisure Limited, Konami Corporation, Bally Technologies, and Honeywell International, Inc. Key players are adopting organic and inorganic growth strategies such as investments in R&D, product innovation, and M&A activities to acquire larger market share.
Key Topics Covered
Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
1.4. List of Abbreviations
Chapter 2. Executive Summary
2.1. Casino Management Systems Market – Industry Snapshot & Key Buying Criteria, 2014-2027
2.2. Casino Management Systems Market, 2016 – 2027
Chapter 3. Casino Management System Industry Outlook
3.1. Market Segmentation
3.2. Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.3.3. Market opportunity analysis
3.4. Penetration & Growth Prospects Mapping
3.5. Industry Analysis – Porter’s Five Forces Analysis
3.6. PEST Analysis
Chapter 4. Casino Management System: Application Outlook
4.1. Casino Management System Market Estimates & Forecasts By Application, 2019 & 2027 (USD Million)
4.2. Security & Surveillance
4.3. Analytics
4.4. Accounting & Cash Management
4.5. Player Tracking
4.6. Property Management
4.7. Marketing & Promotions
4.8. Others
Chapter 5. Casino Management System Market: Regional Outlook
5.1. Casino Management System Market Estimates & Forecasts By Region, 2019 & 2027 (USD Million)
5.2. North America
5.3. Europe
5.4. Asia Pacific
5.5. Latin America
5.6. Middle East & Africa
Chapter 6. Competitive Landscape
6.1. Konami Corporation
6.2. Agilysys, Inc.
6.3. Bally Technologies
6.4. Casinfo Systems
6.5. International Game Technology (IGT)
6.6. LGS (Lodging & Gaming Systems)
6.7. Micros Systems, Inc. (Oracle Corporation)
6.8. Honeywell International, Inc.
6.9. Next Level Security Systems, Inc.
6.10. Aristocrat Leisure Limited
For more information about this report visit https://www.researchandmarkets.com/r/phnt1e
Industry News
Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024

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The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana RadunoviÄ, General Manager at AskGamblers, said: âItâs amazing to see the trust players put in us year after year, and weâre able to repay them by helping them recover their funds from operators or solve other related issues. Weâve had another successful year, with a few records broken and amazing milestones achieved and we canât wait to see what lies in store in the years ahead.â
The post Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024 appeared first on European Gaming Industry News.
Industry News
SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025

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SlotsCalendar, a leading name and tastemaker in iGaming, has announced the second edition of the SlotsCalendar Awards. Winners will be announced during the iGC Malaga event in May 2025.
These awards are rapidly gaining significance in the iGaming world as SlotsCalendarâs steady growth, success, and player-centric mentality represent the communityâs interest.
Players have approximately a month to vote between the 10th of April and the 12th of May.
For its 2025 edition, the SlotsCalendar Awards Gala returns to the iGaming Club Conference in Malaga, happening on May 28th. The Awards categories for this year are as follows:
⢠Game Studio of the Year
⢠The Slot Everyoneâs Talking About
⢠Star Slot in the Making
⢠Casino of the Year
⢠Excellence in Bonus Variety
⢠Industry Standard in Responsible Gambling
⢠Live Casino of the Year
⢠Best Sports Betting Platform
⢠Best New Casino
⢠Best Crypto Casino
While the idea of iGaming Awards is not new to the industry, the SlotsCalendar Awards are unique for a simple reason: winners are voted by players from the entire iGaming community.
The uniqueness of these awards makes them particularly important in iGaming. Placing the decision-making strictly in the hands of the player is a fundamental shift in the iGaming community.
SlotsCalendar CEO Viorel Stan said: âItâs truly an honor and a privilege to see how our SlotsCalendar Awards have evolved. Last yearâs inaugural edition was a crowning achievement for us. It proved how vast and involved our community is, creating a level of engagement that made us incredibly proud. Being able to return to the iGC and reward some of iGamingâs luminaries in the name of the SlotsCalendar Community is beyond gratifying.â
The post SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025 appeared first on European Gaming Industry News.
Asia
DigiPlus Bags 7 Wins at the 2025 Asia-Pacific Stevie Awards

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DigiPlus Interactive Corp. (DigiPlus) has won seven honours â including five coveted gold awards â at the 2025 Asia-Pacific Stevie Awards. This milestone places DigiPlus among the most awarded companies in the region this year, spotlighting its strategic growth and transformative impact across digital entertainment, social development and investor relations.
The Asia-Pacific Stevie Awards are the only business awards Programme that recognises innovation across all 29 markets in the region. Widely regarded as the worldâs premier business awards, the Stevie Awards represent a prestigious recognition of business excellence.
DigiPlus bagged five Gold Stevies for âInnovative Achievement in Growthâ, âInnovation in Investor Relationsâ, âExcellence in Social Impact Companiesâ, âInnovation in Annual Reportsâ and âInnovation in Corporate Websitesâ. The company also clinched Silver and Bronze Stevies for âAchievement in Product Innovationâ and âInnovation in Brand Renovationâ respectively.
At the core of these wins is DigiPlusâ commitment to innovation and digital transformation. From redefining the player experience through localised and immersive content, to launching a refreshed brand identity that resonates with a more connected and tech-savvy user base, DigiPlus has embraced a future-forward mindset. The companyâs calculated investments in big data, cutting-edge technologies and stakeholder engagement have not only fueled business growth, but also opened inclusive pathways to digital participation through its social development arm, BingoPlus Foundation.
âThis momentous victory at the Asia-Pacific Stevie Awards affirms DigiPlusâ emergence as a true powerhouse of innovation and progress, reshaping industry boundaries and redefining digital consumer engagement on a global scale. Through consistent growth and business performance, DigiPlus reaffirms its unwavering commitment to creating long-term value,â said DigiPlus Chairman Eusebio Tanco.
Winning entries in the Asia-Pacific Stevie Awards undergo a rigorous, multi-layered evaluation by an esteemed panel of judges composed of business and industry leaders across the region.
âThe 12th Asia-Pacific Stevie Awards received an impressive array of outstanding entries. This yearâs winners have clearly shown their dedication to innovation, and we commend their resilience and imaginative efforts,â said Maggie Miller, President of the Stevie Awards.
The post DigiPlus Bags 7 Wins at the 2025 Asia-Pacific Stevie Awards appeared first on European Gaming Industry News.
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