Industry News
Global Gaming Awards: Grand Casino Luzern Secures its Place on the Shortlist
Each year, the pioneers of the gaming industry are named at the Global Gaming Awards. The prestigious nomination is highly coveted. Those who make it onto the shortlist can count themselves among the industry’s best for excellence in quality, innovation and trust. Grand Casino Luzern was the first Swiss casino to make it onto the shortlist for the ‘Casino’ category. But Switzerland’s success didn’t stop there: Paf, the platform partner of the Swiss online casino mycasino.ch, won first place in the ‘Responsible Gaming’ category.
3 February was the day of the gaming industry’s most important awards ceremony. A jury of more than 50 industry experts selected the casino world’s most outstanding companies at the Global Gaming Awards in London. Particularly noteworthy: Grand Casino Luzern was the first Swiss casino to secure itself a place on the coveted shortlist for the ‘Casino’ category. In addition to this, the long-established Finnish company Paf – the platform partner of the online casino mycasino.ch, operated by Grand Casino Luzern – was awarded first place in the ‘Responsible Gaming’ category for excellence in responsible gambling.
Although Grand Casino Luzern itself walked away from the awards ceremony empty-handed, CEO Wolfgang Bliem is still extremely pleased: “The Global Gaming Award is the highest distinction in the gaming industry. The fact that we were the first Swiss casino to make it onto the shortlist is a personal incentive for us to keep on increasing the quality of our services. We’re especially proud of the fact that our platform partner Paf achieved first place. Its award-winning standards for responsible gambling are also in effect in our online casino mycasino.ch, guaranteeing an exceptional level of player protection,” he said.
Only 10 casinos made it onto the shortlist for the ‘Casino’ category. These included Grand Casino Luzern and the Casinò di Venezia, officially known as the oldest casino in the world. The award was won by the renowned Casino de Monte-Carlo, which is well-known for its appearance in numerous James Bond films.
Grand Casino Luzern offers a mix between the glitzy casino scene in Monaco and the vibrant Las Vegas casino strip. Grand Casino Luzern’s mycasino.ch offers Switzerland’s largest and most innovative range of online casino games. All games are certified according to strict standards and approved by the Swiss Federal Gaming Board. Customers benefit from numerous secure payment methods such as Twint and Postfinance, in addition to an expert customer service team directly from Grand Casino Luzern.
SOURCE Grand Casino Luzern AG
Betting and Gaming Council
Proposed betting tax in the UK could wipe out 3,400 bookies and 25,000 jobs, new analysis warns
Reading Time: 2 minutes
Proposals to significantly increase the tax rate on gaming machines could have dire consequences, threatening the existence of 3,400 betting shops and putting 25,000 jobs at risk, as highlighted by industry research.
According to findings from the Betting and Gaming Council, a recent report submitted to the Treasury by a think tank suggests raising the Machine Games Duty (MGD) from 20% to 50%, which could devastate high streets across Britain. Currently, there are about 5,800 betting shops in the UK, which not only support 42,000 jobs but also contribute £140 million annually to horse racing.
This sector pays approximately £1 billion in direct taxes to the Treasury and another £60 million in business rates to local councils. Under the proposed increase from the Institute for Public Policy Research (IPPR), with each bookmaker restricted to four gaming machines, we could see the closure of 3,400 shops. This could lead to the loss of 25,000 jobs and a reduction of £84 million in essential funding for horse racing, further straining already beleaguered high streets.
This warning comes in the context of campaigns from anti-gambling organizations urging Chancellor Rachel Reeves to elevate taxes on regulated betting and gaming as a means to help bridge a £30 billion shortfall in public finances.
BGC Chief Executive Grainne Hurst said: “Any increase in betting and gaming taxes on any part of the industry would hammer ordinary punters while threatening British jobs, high streets and the future of horse racing.
“The figures for Machine Games Duty speak for themselves – thousands of shop closures, tens of thousands of job losses, and an £84 million hit to horse racing. This isn’t a small tweak to the tax system – it’s an act of economic vandalism against communities, workers and Britain’s second most popular spectator sport.
“These proposals risk achieving the exact opposite of what the Treasury intends – lower tax receipts, fewer jobs and more punters turning to unsafe, unregulated black market gambling.
“Britain’s betting and gaming sector is one of the most highly regulated in the world, supporting jobs, investment and sport across the UK.
“We urge the Government to resist short-term tax raids that would cause long-term damage – to jobs, to the economy, and to the future of British sport.”
Nearly half of all UK pubs host at least one gaming machine, earning landlords around £9,000 a year on average. Any sharp increase in MGD would add further pressure on those businesses, as well as on bingo halls and casinos that also rely on gaming machines for revenue.
The wider high street would feel the impact too. Research by ESA Retail found that 89% of betting shop customers visit other local businesses during the same trip – underlining the role bookmakers play in supporting footfall and spending.
BGC members currently contribute £6.8 billion to the UK economy, pay £4 billion in taxes, and support more than 109,000 jobs – including thousands in hubs such as Manchester, Leeds, Stoke-on-Trent, Sunderland and Nottingham.
The IPPR has suggested that increasing gambling taxes could raise up to £3.2 billion a year by hiking MGD and Remote Gambling Duty to 50%, and doubling General Betting Duty to 30%.
However, independent analysis shows such measures would damage the regulated sector, cut jobs and tax income, and drive more consumers towards unregulated operators.
Source: bettingandgamingcouncil.com
The post Proposed betting tax in the UK could wipe out 3,400 bookies and 25,000 jobs, new analysis warns appeared first on European Gaming Industry News.
Asia
FUN88 Launches AI Game Recommendations, Setting New iGaming Standard
Reading Time: < 1 minute
FUN88, a leading online gaming platform, has introduced its latest breakthrough in the iGaming industry: AI-powered recommendations for slot games. This new feature marks a significant step in enhancing user experience, offering tailored game suggestions based on individual preferences and gaming behaviour.
By analysing user data and local market trends, the AI system recommends popular games tailored to regions such as Thailand and Vietnam, ensuring a more personalised and engaging experience for every player.
Key Highlights of the AI Game Recommendations Feature:
• Personalised Recommendations – AI analyses gameplay history and preferences to suggest slot games that best fit each player.
• Enhanced User Experience – A seamless, customised journey that saves players time.
• Available for Vietnam and Thailand Players – The feature is available to registered FUN88 users in these markets, reinforcing the brand’s commitment to innovation.
• Responsible Gaming Focus – AI technology also supports FUN88’s dedication to safe and responsible play.
This launch marks another step forward for FUN88 in combining technology and entertainment to enhance user satisfaction. The new system not only makes gameplay more convenient and exciting but also aligns with FUN88’s long-term vision of offering safe, smart and enjoyable gaming.
Players can now explore the new AI-powered recommendations by registering on FUN88 or logging in to their accounts. Through the FUN88 app, users can easily access their favorite categories, manage their accounts and enjoy exclusive promotions.
The post FUN88 Launches AI Game Recommendations, Setting New iGaming Standard appeared first on European Gaming Industry News.
AskGamblers Casino Complaint Service
AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players
Reading Time: < 1 minute
The AskGamblers Casino Complaint Service is a vital wheel in the mechanism of AskGamblers, and lately, that wheel has been spinning faster than ever. After reaching the $70 million milestone only a few months ago, the service has now gone above and beyond once again.
At AskGamblers, every complaint is handled with care and persistence to ensure fair treatment for players facing issues with online casinos. The most recent case involved a user who had difficulties withdrawing their winnings from Jackbit Casino. The amount in question was significant – $3,311,000.
After the AGCCS team reached out to the casino, the issue was resolved in less than two weeks, and the player successfully received their funds.
Since its launch in 2009, AGCCS has now returned over $80 million to players across the globe.
Dijana Radunović, General Manager at AskGamblers, said: “Every time our complaint team reaches a new milestone, I’m reminded of how much passion and effort they put into helping players. We’re proud of them and the impact they’re making – it’s a reminder that fairness in gaming really matters.”
The post AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players appeared first on European Gaming Industry News.
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