Latin America
Orenes Group Incorporates Zitro´s Illusion And Allure To Its Mexican Casinos
Grupo Orenes, a world reference operator in the industry, has reached a magnificent agreement with Zitro to include the revolutionary ILLUSION and ALLURE Video Slot cabinets to their Mexican Casinos.
Orenes Group has stated: “As a reference company in the entertainment industry, we are committed to offering our customers the highest quality by incorporating the most advanced technologies. We are strongly committed to winning products, that set trends in gaming and undoubtedly ALLURE and ILLUSION are two of them”.
Johnny Viveiros Ortiz, founder of Zitro has pointed out that, “the great commitment that Grupo Orenes has made in our new cabinets fills us with pride as a company for the trust that, once again, this important Group places in Zitro, in our products, in Mexico and worldwide”.
ILLUSION and ALLURE cabinets are trendsetters in the gaming rooms where they are being installed. Its design allows them to be the cabinets that occupy less space in the room, with an extremely wide and spacious interior for greater player comfort and many more benefits to the operator. ILLUSION ignites passion with the Bashiba multigame while ALLURE is creating a trend with games like 88 Link Wild Duels and 88 Link Lucky Charms.
Awards
Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026
Esportes Gaming Brasil (EGB) says all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian awards programme focused on corporate reputation and customer relationships. The group announced the nominations on Thursday 16th July.
EGB said it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
The company attributed the nominations to ongoing investment in customer service processes, technology integration, employee training and changes to the user journey across its brands. EGB also said it reduced average response time for human customer support from 30 minutes to two minutes.
Reclame Aqui Awards winners are decided by consumer voting, according to the company. Public voting for the 2026 edition is scheduled to run from 2 September to 5 November.
The post Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026 appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Africa
QTech signs EXCO Game Studio slots for emerging markets
Deal adds four live titles and a development pipeline to QTech’s game aggregation platform, with a focus on LatAm and Africa distribution.
QTech has signed a content deal with EXCO Game Studio to add the supplier’s online slot titles to QTech’s game aggregation platform, targeting distribution across emerging markets including LatAm and Africa.
The agreement covers EXCO’s existing catalogue of four live games—VEGASCALINE, The Robbin’ Goblins, LUNA X and Piranha Bite Club—alongside a pipeline of upcoming releases named in the announcement as Apex Dregs, The Necrobeats and Hella Rella.
EXCO said its content runs on its proprietary GAMEX mechanic system and a configurable bonus suite called EXCO HACKS, which it says can be used by operators to vary volatility and engagement by market.
Philip Doftvik, QTech’s CEO, said: “EXCO Game Studio is fast becoming renowned for creating clever, fresh-faced mechanics for compelling and immersive experiences. In a homogenous space often devoid of original thinking, they offer mechanics which afford players a breakthrough user experience which they don’t get anywhere else.
“Their social mechanics also caught our eye, and QTech Play’s recommendation engine is now surfacing that shareable content to the players most likely to engage with it. The direction of travel is clear: entertainment in our markets is something players do together, not alone.”
Fredrik Elmqvist, CEO at EXCO Game Studio, added: “The online slots industry is drowning in copycat product – another reskin wearing a new hat, every single time. Players clock it fast now. They abandon games quicker than ever, retention craters, engagement dies, because when everything looks the same, nothing matters. At EXCO we don’t do boardroom handcuffs and we don’t do safe. Our job is new themes, new mechanics, things that actually make a player feel something: concepts that make you pause mid-scroll, settings people actually talk about, characters you remember, stories that don’t follow the usual script. Terrible news for lazy studios. Excellent news for everyone else.”
The post QTech signs EXCO Game Studio slots for emerging markets appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Awards
Esportes Gaming Brasil brands earn three nominations for Reclame Aqui Awards 2026
Esportes Gaming Brasil (EGB) said all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian program focused on corporate reputation and customer relationships. The group announced the nominations on Thursday, 16 July.
According to EGB, it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are competing in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
EGB said it has been investing in customer service processes, technology integration and employee training across its brands, alongside updates aimed at improving the user journey. The company also reported it reduced average response time for human customer support from 30 minutes to two minutes.
The Reclame Aqui Awards are determined by consumer voting. Public voting for the 2026 edition is scheduled to run from 2 September through 5 November.
The post Esportes Gaming Brasil brands earn three nominations for Reclame Aqui Awards 2026 appeared first on Americas iGaming & Sports Betting News.
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