Industry News

Merkur’s latest launches bring the heat to ICE London

Published

6 years ago

January 27, 2020

Whether sipping on sunshine from a tropical island or feeling the hot breath of a dragon, Merkur Gaming’s latest three games are set to catch fire at ICE London as the company prepares for a “big” show and an even bigger year ahead…

“Maximum performance and maximum entertainment,” is how Merkur Gaming has described its focus at the start of 2020 as the company prepares to enhance its online portfolio even further following a hugely successful year launching eye-catching and popular new titles. The launch of its three latest titles, Dragon’s Maid, Mojito Beach and Tri Piki, is testament to the Gauselmann subsidiary’s ongoing reel game line-up expansion with 2020 set to be a shining year for new releases according to Maja Cvetkovic, Business Development Manager – Online at Merkur Gaming.

Commenting on the company’s latest, sizzling reels, Cvetkovic said: “Our newest releases all deliver on our usual strong passion for details of classic casino games with an online twist and will for sure match players’ expectations as they combine unique mathematics and in-game features in fun and exciting ways.”

Dragon’s Maid is a 5-reel with 10, 20 or 40 win lines, which beckons players into a story of a special hero family of the titular maid and her dragons. “We developed a game which centred around the unbreakable bond between the Dragon’s Maid and these majestic blue Dragons. Have you ever seen lively creatures being there for each other, going through one adventure after the other and always holding their backs? This game will bring this unique story to life as players learn from their deep relationship.”

This medieval game features wilds and sticky wilds centred around the adventure whilst also bringing its fantasy creatures into a new free game feature. “The Maid and the Dragons help each other and use their strengths also for the other one’s benefit,” Cvetkovic explained. “Players can also make their way into the free game feature. The number of free games which are set off is based on a secret magical formula only the Dragons know: Depending on how many of his Dragon mates the blue Dragon summons, the number of free games is decided. This means that the Dragon’s Maid belongs to a big Dragon family and in a good family everyone does his best for the other family members!”

Merkur Gaming’s other latest release bring players in contact with a different kind of heat, the hot summer sun of the tropics filled with surfing, swimming and sipping on cocktails. Mojito Beach delivers a party in a glass with a 5-reel-10-win-lines-game which makes the famous rum-based beverage the star of the show.

“For this impressive slot we wanted to offer the feel of the bright sun, big waves on the shore and the famous Mojito Beach Party as well as big payouts and some winning wild features,” Cvetkovic said. “Players will meet a highly motivated barkeeper and his female co-worker who created her own Mojito recipe! She creates and serves them with all her talent as she is wild and expanding wild but her speciality is also to turn all the glasses of Mojito appearing on the reels into wild symbols as well. This is a game filled with good times from the music, stunning graphics and gameplay, bring out the ice and let’s get this party started!”

Finally, Merkur’s Tri Piki game brings the myths of a tropical island, which is a highly popular game theme in the reel game sector, into a winning formula of wilds and scatters for players of any type. The story unfolds of a dancing woman who uses spiritual magic to keep the sunset sparkling through the night which all combines with state-of-the-art game mathematics and a calming, meditative gameplay.

“Tri Piki is a 5 reels and 10 or 20 win line game in which the dancing woman is wild and scatter and sets off 10 free games when her symbol appears 3 times on the reels. Through her ritual dance she chooses 3 special symbols and hides all of the symbols under shells which then have to be picked by the player or her upon which she reveals the special symbols.”

Cvetkovic concluded: “Tri Piki is not a typical vacation destination and as a game it stands out for the variety of hidden in-game features tied into the idyllic setting. In daylight when the dancing Woman sleeps, you can sip on mango sunshine cocktails and bathe in the sun, doing a trip with the boat or swim with the dolphins in the sea. So this small island bears more hidden treasures than those which can be seen at first sight. The beautiful nature of Tri Piki is outstanding and definitely provides everything a player needs to forget the hectic life outside.”

AI

Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket

Published

6 hours ago

May 6, 2026

Wladimir P.

tugi-tark-whitepaper-puts-ai-igaming-support-at-e0.15-per-ticket

Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.

The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.

Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.

Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”

The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.

The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Game Development

Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win

Published

7 hours ago

May 6, 2026

Wladimir P.

games-global-outlines-may-slot-roadmap-with-snowborn,-areavegas-and-just-for-the-win

Games Global has published its May content roadmap, highlighting new slot releases from Snowborn Games, AreaVegas Games and Just For The Win, and a continued push to reuse established mechanics across its studio network.

The supplier said Area Link and Power Combo will feature prominently in May’s launches. AreaVegas Games’ Area Link Chilli uses six chilli symbols above the reels tied to bonus modifiers that can trigger individually or together, including cash prizes and fixed jackpots, multipliers, instant collectors and value boosters.

Games Global also pointed to Just For The Win’s Bison Ridge Power Combo, where Link&Win is combined with Power Combo to create what it described as a more varied bonus structure.

Snowborn Games’ Volcanic Fortune is positioned around bonus modifiers such as collectors and multipliers, plus a Treasure Chest meter designed to build towards higher-value bonus outcomes.

David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “Our studios bring the craft, and May’s roadmap puts that on full display. It’s built around extending global franchises into new titles across our network, which is how we deliver breadth without compromising quality. The result is a pipeline that gives operators choice and players variety.”

The post Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

charity-lotteries

ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend

Published

7 hours ago

May 6, 2026

Wladimir P.

zeal-posts-6%-q1-2026-revenue-growth-as-ebitda-dips-on-investment-spend

ZEAL Network SE reported higher first-quarter 2026 revenue despite what it described as a weak jackpot environment, while profitability softened as the company increased investment. Revenue rose 6% year-on-year to €54.3 million (2025: €51.1 million). EBITDA fell to €15.5 million from €17.7 million.

“The first quarter of 2026 shows that we are consistently executing our strategy even in a weak jackpot environment: our core business is growing, and we have continued to invest in diversifying our business model,” says Andrea Behrendt, CFO of ZEAL. “Through targeted investments in new charity lotteries such as the Dream Car Raffle, we are laying the foundation for sustainable growth that is less dependent on jackpot cycles. The slightly lower EBITDA compared to the previous year is primarily a reflection of these measures.”

In the core lottery segment, ZEAL said average monthly active users increased 5% to 1,575 thousand (2025: 1,507 thousand), while new registrations climbed 11% to 274 thousand (2025: 247 thousand). Lottery billings edged up 1% to €268.0 million (2025: €264.7 million). The lottery gross margin improved to 17.8% (2025: 17.1%), with lottery revenue up 5% to €48.7 million (2025: €46.3 million).

ZEAL also used Q1 to prepare a new in-house charity lottery product. The company said it launched the Traumautoverlosung (English name: Dream Car Raffle) on 14 April 2026, its third charity lottery in Germany after freiheit+ and the Dream House Raffle.

In Games, ZEAL reported revenue up 14% to €3.9 million (2025: €3.4 million) after expanding its B2C portfolio to more than 740 titles. ZEAL said higher marketing costs (+13%) and personnel expenses (+21%) reflected continued investment in scaling charity lotteries and Games alongside the core lottery business.

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