Quick Custom Intelligence (QCI), a leading provider of AI-driven solutions for the gaming and hospitality industries, has been recognized by the County of San Diego with a prestigious Certificate of Recognition for Excellence Through Innovation.

The award, issued by the San Diego County Assessor/Recorder/County Clerk’s Office under Jordan Z. Marks, honors QCI for outstanding service, innovation, and contributions to the community.

Quick Custom Intelligence was recognized for its organizational excellence and continued advancement of cutting-edge technologies that support data-driven decision-making across the gaming and hospitality sectors.

These honors reflect QCI’s ongoing commitment to innovation, excellence, and community impact. Through its powerful enterprise platform, QCI continues to help organizations unlock actionable insights, optimize operations, and deliver enhanced customer experiences.

“This recognition is a testament to the incredible work of our entire team and our shared mission to innovate with purpose. We are proud to contribute to a thriving San Diego community while pushing the boundaries of what’s possible with data and technology,” said Dr. Ralph Thomas, Co-Founder and CEO of QCI.

Quick Custom Intelligence (QCI) announced that Kickapoo Lucky Eagle Casino & Hotel has taken a significant step forward in its digital transformation journey by implementing the QCI Enterprise Platform.

As the gaming industry continues to evolve, leading operators are investing in unified, real-time intelligence to stay competitive and deliver elevated guest experiences. Kickapoo Lucky Eagle Casino & Hotel’s move to QCI reflects a strategic initiative to modernize its analytics infrastructure and unlock new levels of operational agility.

By adopting the QCI Enterprise Platform, the property is transitioning to a fully integrated environment where player development, marketing, and operations are powered by real-time data and advanced analytics. This shift enables teams across the organization to act faster, align more effectively, and deliver more personalized guest engagement.

“Our transition to the QCI Enterprise Platform reflects our commitment to operational excellence and delivering outstanding service to our guests. The real-time insights and comprehensive analytics offered by QCI enable us to make data-driven decisions that will enrich the overall customer experience and enhance our internal processes,” said Benito Fernandez, Director of Marketing at Kickapoo Lucky Eagle Casino & Hotel.

“Today’s most successful operators are those who can unify their data and act on it in real time. Kickapoo Lucky Eagle Casino & Hotel is embracing a more modern, agile approach to operations, and we’re proud to support their transformation as they leverage data to drive performance and elevate the guest experience,” QCI CEO Dr. Ralph Thomas said.

Melissa Chiaurro, former President of VizExplorer and current VP of Business Development at QCI, said: “The team has successfully transitioned Kickapoo Lucky Eagle to the QCI Platform, expanding their analytical capabilities while maintaining continuity across operations. This next step will deliver a more intuitive user experience and deeper visibility into player behavior, and we’re excited to support their continued evolution with QCI.”

Quick Custom Intelligence (QCI) and Wyoming Horse Racing are thrilled to announce their strategic partnership that is set to transform the gaming and hospitality landscape in the Wyoming market. This dynamic collaboration represents an exciting fusion of advanced technology and exceptional guest experiences. By leveraging QCI’s cutting-edge data analytics platform, the partnership aims to redefine how casinos operate, providing unparalleled insights into player behavior, enhancing operational efficiency, and delivering personalized guest experiences like never before. This bold move positions Wyoming Horse Racing at the forefront of innovation, setting a new standard in how technology can drive the future of gaming and hospitality.

This partnership marks the beginning of a new era, where the seamless integration of artificial intelligence, data-driven decision-making, and world-class service will create an unmatched environment for entertainment and hospitality in the region.

Steven Jimenez, Executive General Manager of Wyoming Horse Racing, shared his excitement about this partnership, stating, “We are excited to embark on this transformative journey with QCI. The QCI platform is truly a game-changer for our host and marketing departments, and we’re confident it will not only optimize our operations but also enhance the quality of service and entertainment we provide to our valued guests. With QCI’s innovative solutions, we’re poised to deliver an unparalleled gaming experience in the Wyoming market. This partnership perfectly aligns with our commitment to excellence and innovation.”

Dr. Ralph Thomas, CEO of QCI, expressed his satisfaction with this newly established partnership, stating, “we place immense value on partnerships that are built on mutual respect, a shared vision, and a strong commitment to innovation. Our collaboration with Wyoming Horse Racing exemplifies this kind of relationship. From the very beginning, we have been deeply impressed by the Wyoming Horse Racing team’s dedication, their passion for excellence, and their relentless focus on delivering extraordinary guest experiences. I am incredibly proud of what we have already achieved together and even more excited for the future. This partnership represents a unique opportunity to set new benchmarks in the Wyoming market, and I am confident that together, we will redefine what’s possible in the gaming and hospitality industry.”