Latest News
BetMakers Introduces New Wagering Terminal Monitoring Solution, OneWatch
BetMakers Technology Group has introduced OneWatch, an innovative new wagering terminal monitoring and analytics tool designed to transform wagering terminal support operations from manual and reactive to smart and proactive.
OneWatch provides BetMakers and its Global Tote division with a powerful tool for proactive terminal maintenance and support services. Key features of the OneWatch solution include:
- Centralised Monitoring of the entire wagering terminal estate with a single, consolidated dashboard.
- Real time status indicators, alerts and general health reports.
- Historical data for analysis, performance metrics and to support data-driven decision making.
- Dashboard Integration with third party automation tools.
Global Tote’s own operations teams will utilize OneWatch to manage the thousands of BetLine Series wagering terminals deployed by Global Tote for racetrack and off-track betting operators across the US. In addition, OneWatch will provide Global Tote clients with valuable insight into their BetLine terminals, with a centralised dashboard and historical information for reporting and analysis. OneWatch is also available to clients who acquire BetLine terminals outright, giving them visibility into terminal performance along with the tools to implement proactive service and drive higher levels of customer satisfaction.
Karl Begg, Chief Technology Officer of BetMakers Technology Group, said: “At BetMakers, we simplify betting so one goal of our BetLine Series was to ensure that all core elements of wagering terminal service could be monitored and analysed, centrally, for resource allocation, proactive services, and rapid incident resolution. Whether deployed for our North American clients or by a client that owns their own BetLine terminals, OneWatch will give support teams comprehensive oversight of critical wagering terminal systems, ensuring that nothing escapes attention.
“BetMakers is committed to transforming the global racing industry and enhancing the experience of wagering on racing. The BetLine Series of wagering terminals and the OneWatch Terminal monitoring solution are just two of the ways in which BetMakers is investing in the technologies and services that help deliver on that commitment.”
Asia
Brightstar Lottery Signs Contract with Pan Malaysian Pools
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Brightstar Lottery PLC announced that it has signed a contract with Pan Malaysian Pools SDN BHD (PMP), a licensed numbers forecast operator in Malaysia, to supply and deliver 1200 Retailer Pro S2 terminals as part of PMP’s ongoing quest to upgrade its business infrastructure. The Retailer Pro S2 offers high performance, reliability and a variety of options and peripherals to meet the current and future needs of lotteries and retailers.
“Deploying Brightstar’s Retailer Pro S2 terminals will provide several added benefits for PMP, our retailers, and players. The many components of this sophisticated terminal will support PMP in our efforts to offer modern experiences for our players, reliable solutions for retailers, and enhance productivity and profitability in our business that continuously funds The Community Chest, which establishes and develops schools throughout Malaysia,” said Tan Kong Han, PMP Managing Director.
“Brightstar’s Retailer Pro S2 represents the next-generation evolution of our industry-leading Retailer Pro terminal, now more compact, powerful, and flexible. Designed for dynamic retail environments like those in Malaysia, the S2 redefines player engagement by offering a range of interactive options that elevate the experience for PMP’s players,” said Marco Tasso, Brightstar Chief Operating Officer International and Italy Operations.
Engineered for speed and reliability, the Retailer Pro S2 features a 15.6″ full HD clerk-facing touchscreen and is powered by a high-performance processor that ensures rapid transaction processing. Its ergonomic, modular design supports multiple player-facing displays and a broad range of peripherals – including barcode scanners, fingerprint readers, NFC technology and webcams – enabling flexible and engaging player interactions. This next-generation terminal reflects Brightstar’s commitment to innovation and operational excellence across diverse retail environments.
Brightstar serves nearly 90 lottery customers and their players on six continents. It is the primary technology provider to 26 of the 46 lottery jurisdictions in the US and eight of the world’s 10 largest lotteries.
The post Brightstar Lottery Signs Contract with Pan Malaysian Pools appeared first on European Gaming Industry News.
20 Aztec Coins
Amusnet Releases its Latest Online Slot, 20 Aztec Coins
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Amusnet has released 20 Aztec Coins, a new online slot that brings the ancient Aztec world to live. The game drops players into a vivid temple setting and delivers fast, modern gameplay across 5 reels, 3 lines and 20 paylines.
The blue mask Wild takes center stage and boosts wins, while the fierce Aztec man joins a lineup of ten symbols that drive the game’s action. The Scatter opens bonus paths, keeping every spin sharp and rewarding.
20 Aztec Coins pushes innovation with its Cash Collect feature, letting players grab instant prizes as they land. The Mystery Reel Nudge keeps the suspense high, shifting reels at the perfect moment for a surprise win.
The Jackpot Cards gives players a chance to pick their way into one of several powerful jackpot tiers.
With this exciting slot, Amusnet delivers a bold mix of atmosphere, modern features and nonstop action. Explore the heart of the Aztec times, stone temples, awaken the forgotten myths, and let 20 Aztec Coins guide you to your next big win.
Mystery Nudge Feature
Triggered mysteriously on the fifth reel only in case that one or more Bonus symbols are present on the reels, there is no Collect symbol, and there are no wins on the screen. When the fifth reel nudges, it moves down, revealing new symbols on the screen.
Bonus
Golden coins appear on the 1st, 2nd, 3rd and 4th reel with certain monetary value displayed. If a Collect symbol appears on 5th reel, the values of the golden coins are added to the current winning of the game.
Gamble
Play the game and multiply the winnings through the Gambling feature.
Jackpot Cards
The Jackpot Cards bonus game is triggered at random during the gameplay to allow players to win impressive jackpots.
The post Amusnet Releases its Latest Online Slot, 20 Aztec Coins appeared first on European Gaming Industry News.
Australia
Crown Melbourne Fined for Exclusion Breach
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Crown Melbourne has been fined $100,000 by the Victorian Gambling and Casino Control Commission (VGCCC) for allowing an excluded individual to gamble for nearly 15 hours.
VGCCC CEO Suzy Neilan said the incident underscores the need for safeguards to protect vulnerable individuals.
“Exclusion is a critical harm minimisation tool. It enables a clear barrier between an individual and the gambling environment especially during moments of vulnerability,” Ms Neilan said.
The breach occurred on the evening of 31 October 2024, when the person (who for welfare concerns was excluded by Crown in August 2024) entered Crown Melbourne and gambled continuously for 14 hours and 40 minutes. The person was not approached by a Crown PlaySafe attendant or any other employee during this period.
“For nearly 15 hours, the person was able to gamble continuously without taking a break, interacting with staff, or being identified by Crown’s surveillance systems. Crown staff only became aware of the breach after being alerted by a VGCCC inspector,” Ms Neilan said.
Ms Neilan acknowledged the individual had made efforts to conceal their identity but said the incident indicates that the implemented measures have not sufficiently mitigated potential shortcomings in Crown’s systems and controls in policing the presence of an excluded person.
Crown assisted the VGCCC with this investigation and has implemented further controls in the last 12 months, including reconfiguring gaming floor entrances, reviewing the location of facial recognition cameras and continuous training for entry point officers.
“This incident highlights the challenges of enforcing exclusions, but also the importance of continuous improvement and vigilance. Crown Melbourne must ensure that its procedures are constantly assessed so that the likelihood of an excluded person entering the casino is minimal,” Ms Neilan said.
The post Crown Melbourne Fined for Exclusion Breach appeared first on European Gaming Industry News.
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