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GamCare Provides Report on its Services During Lockdown

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Responsible gambling charity GamCare has provided a report on its services during lockdown. The report also highlights how COVID-19 pandemic has impacted people experiencing gambling harms.

The National Gambling Helpline During Lockdown report shows that despite lockdown exacerbating existing anxieties surrounding finances and isolation amongst gamblers, their ability to seek help was limited as they struggled for privacy.

Privacy concerns also drove a switch to more live chats than phone calls, as this channel can offer more discretion if families or housemates are in close proximity – many people contacting the Helpline have not yet spoken to their loved ones about what they are going through and want to know how to broach the subject.

Engagement with online group chatrooms increased. Anxieties about COVID were key themes of online conversations, alongside gambling-related issues. Staff on the Helpline flagged increased concern around domestic abuse being experienced by callers.

At the start of lockdown, there was a significant minority of calls asking for self-exclusion via GAMSTOP– highlighting that callers were seeking to gamble again despite previously removing the temptation. This trend has since abated. The report also mentions that, although existing engagement with GamCare treatment services remained high, the number of people beginning treatment during this period was lower than the previous year.

Research from the Gambling Commission, published alongside the report, shows the although overall gambling participation has dropped nationally, 18-34-year-olds and the most “engaged gamblers” have both reported increased time or money spent on gambling, plus using online gambling products they had not tried before.

Anna Hemmings, Chief Executive of GamCare, says:

“There is no doubt that the pandemic has impacted people’s help seeking, particularly in the initial phase of the pandemic when our daily lives were immeasurably changed. Our service users are speaking to us about increasing anxiety, isolation and money worries.

As we now look at further lockdowns across various areas, we need to be aware of the impact and risks for gamblers experiencing harm. We need to be more vocal about encouraging people to seek help despite the external pressures, and to remind people that we’re here to help as we did in the summer with our #ReadyToTalk campaign.

There is no doubt that gamblers and their loved ones will continue to need support, perhaps increasingly so. GamCare is doing all it can to be flexible and tailor its services to meet those complex and changing needs during the pandemic and beyond. From the very first contact you have with us, we can make a difference – if you’re worried about your gambling or anyone else’s, talk to us now.”

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Kiril Kirilov takes on new leadership role at CT Interactive

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Kiril Kirilov has been named Chief Customer Success Officer (CCSO) at CT Interactive, representing a notable achievement in his career and underscoring the firm’s dedication to leadership quality.
In the last four years, Kiril has progressed through three key positions—from Account Manager to Head of Account Management—before taking on his current executive role, consistently showcasing robust leadership, business insight, and industry knowledge.
Kiril leverages a strong background in Account Management and Customer Relationship Management (CRM) to implement a customer-focused, results-oriented strategy for CT Interactive’s commercial endeavors. His selection demonstrates the company’s dedication to nurturing internal talent, maintaining leadership continuity, and enhancing collaborations via seasoned, growth-focused executive management

The post Kiril Kirilov takes on new leadership role at CT Interactive appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Mindway AI Announces Partnership with 2mee

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Global behavioural intelligence leader Mindway AI has teamed up with 2mee, the pioneer in Human Messaging, to transform digital risk management. This strategic partnership combines advanced risk detection with personalised messaging to set a new standard for user safety and engagement in the digital landscape.

2mee is renowned for its innovative approach that integrates real, verified human messages directly into digital experiences. By delivering pre-recorded human guidance at crucial moments of friction or uncertainty, 2mee assures operational transparency while drastically improving user trust and comprehension. The platform’s unique integration allows these messages to be seamlessly embedded into user journeys, thus maintaining the flow and integrity of the digital experience while enhancing end-user interaction.

The partnership between Mindway AI and 2mee aligns the strengths of both companies by bridging the gap between behavioural risk detection and immediate, human-centric intervention. This collaboration aims to provide operators with a powerful toolset, leading to measurable interventions and ensuring compliance with regulatory standards.

“Partnering with 2mee allows us to leverage our advanced behavioural detection capabilities in groundbreaking ways. By integrating our technology with 2mee’s pre-recorded human messages, we are creating a holistic approach to risk management that supports both operators and their customers, while meeting rigorous regulatory requirements. This partnership represents an exciting evolution in how we foster safer digital environments,” said Rasmus Kjaergaard, CEO of Mindway AI.

“Working with Mindway AI allows us to close a critical gap that’s existed for years. Risk algorithms have been excellent at identifying problem gambling behaviour, but tools and research around follow-on preventative action have been significantly lacking. Together, we’re connecting behavioural intelligence with real human intervention inside the journey itself. It’s a unique and genuinely exciting step forward for how regulated operators support their customers responsibly,” Jez White, Managing Director at 2mee, said.

The post Mindway AI Announces Partnership with 2mee appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Amusnet Releases Cashybara Boxing Edition Game

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Amusnet expands its innovative portfolio with the launch of Cashybara Boxing Edition, an adrenaline-charged crash game that merges combat sports intensity with fast-paced betting. Featuring a unique boxing theme and the fan-favourite Cashybara character, the game challenges players to master their timing in a high-pressure environment where the potential rewards grow with every punch thrown.

From the opening bell, the action never slows down. As Cashybara dodges jabs and fires back with powerful combinations, the multiplier climbs higher and higher, building tension with every passing second. The question is always the same: play it smart and secure your progress, or stay in the fight longer and push for a knockout finish as the multiplier soars.

Adding a tactical edge to the gameplay, the 50% Cash Out feature lets players lock in half of their gains mid-round while keeping the rest in play. It’s a strategic balance between caution and courage.

Combined with dynamic visuals, punchy animations and the roar of the crowd, every round feels like a live fight night where anything can happen. Fast, bold and full of personality, Cashybara Boxing Edition delivers a thrilling crash experience where reflexes and nerve define the outcome.

Jackpot Cards

The Jackpot Cards bonus game is triggered at random during the gameplay to allow players to win impressive jackpots.

The post Amusnet Releases Cashybara Boxing Edition Game appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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