Interviews
Mkodo year in review w/ Will Whitehead, Commercial Director
The end of another busy year of growth is almost upon us – what has been the general overview of 2022 for mkodo?
2022 has been record-breaking for mkodo. We’ve seen significant growth in terms of new partnerships and as an overall business. We now have a headcount of nearly a hundred across two offices in the UK which is a dramatic rise over the last couple of years. That in itself is an indicator of how successful we’ve been and how much we’ve evolved as a company.
Commercially, we’re talking to a lot of new partners – something we will talk much more about in 2023. Just as for many of our industry peers and colleagues, we’ve seen a huge spike in activity in North America, with the leap in numbers of new and expanding operators there across a host of states which is hugely exciting for mkodo.
We’ve got a long and established history of working in North America with regulated lotteries, so it’s fantastic to now be able to partner with iGaming sportsbook partners as well in the region.
We’ve seen tremendous growth in terms of app usage and app requirements as well, which of course, is great news for us. More and more operators are investing in a best-in-class app user experience for their customers and therefore are reaching out to expert suppliers like mkodo.
The regulated lottery space has also seen us hard at work in Europe as well as North America, particularly in Canada, which has led to some major projects and updates to lottery gameplay that we’ve spent a lot of time on this year. The industry is taking great strides forward which is always music to our ears as that means their user interfaces require support too and that’s where mkodo comes in.
Would you say that businesses are taking their mobile experience more seriously in 2022 given the growing mobile-centric nature of the business?
I think that’s definitely the case. We’ve seen in 2022, more so than ever, that operators are taking their app development strategy more seriously than they have done previously. The majority of operators recognise that mobile is their most important channel now. As the North American market matures – it’s still, of course, very new – I’m sure we’ll see operators continue to invest in not simply a generic experience, but one that is bespoke and best-in-class, as that’s what their customers expect to see.
And that’s exactly what we’re providing operators. There are challenges inherent in a market like North America, one where Apple is the keychannel, and the challenges that exist around its strict regulation in terms of how to get a casino app into its App Store. But again, we’ve been working with many partners, doing a lot of consultancy in support of operators, to ensure that their apps are compliant and are approved by Apple.
What have been the biggest opportunities and also challenges that mkodo has faced throughout 2022?
The spotlight here is on North America once more. As it continues to mature and more states open up, with more operators getting their licenses, they’re looking to European suppliers who’ve been developing solutions in the regulated market for many years. This presents a huge opportunity for us.
We’ve got over 12 years of experience building apps in these markets which makes us the perfect choice for operators stepping out into fledgling territories. We’re fully conversant with the requirements of businesses that are trying to make their mark in a growing industry.
That said, those in the US and Canada do have different requirements, particularly with states opening up with their own individual idiosyncrasies and compliance challenges. There is more focus on sportsbook at the moment as casino isn’t as widely regulated.
Three years ago, when PASPA was repealed and the markets opened up, there was a real arms race just to get live and many were satisfied with whatever product they could get. Now the dust has settled, operators are able to take more of a step back and review their offering and investigate how they can remain competitive in a more crowded landscape.
Operators don’t want to simply offer the same games and content as each other, they need to differentiate their brand with their user experience. They are now investing in a better experience, focusing on their app strategy and ensuring that content and quality of product are at a high standard along with performance – and that’s exactly where we can help.
This evolution has brought us the opportunities that have driven our commercial growth and that is set to continue into next year.
You mention the all-important differentiation and next year will see a renewed focus on stealing a march on the competition. How do you expect this to pan out in 2023?
Opportunity is just going to continue to grow, not just next year but over the next five or ten.
Ohio looks like it is next up and there are conversations around Maryland among others. There’s so much scope in the US – we may even see California eventually following suit – that’s how fast things are moving there. Ontario continues to deliver in Canada too which is occupying our efforts as much as anywhere else.
So, 2023 is looking like it’s going to be another year of stellar growth for mkodo – can you give us a glimpse into how you expect 2022’s successes to develop?
It’s going to be a period of many significant brand partnerships to announce. Apps that we’ve built for North American partners will be going live, as will several websites we’ve built for
regulated lotteries in Europe. So, we’ll continue our growth with the services we provide from a front-end development perspective.
All this is on top of our geolocation service, GeoLocs, that we’ll be launching next year, which we expect to be our leading focus for 2023. The work we’ve put in globally thus far sets us up fantastically well to take advantage of the benefits that this will shine a light on.
Ultimately, what we’ve seen this year has led to us growing very quickly as a business. There’s an incredible amount of opportunity out there, so we’re trying to build our team quickly, but bring the right people in to support our clients and their needs as they are investing more and more in the digital solutions that we offer.
2022 has been quite a transitional year for mkodo with all the commercial activity we’ve seen, and it sets us up for a 2023 that promises to deliver like no other. I’ll apologise now, but you’re going to see our name quite a lot next year!
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